The Phillips ROI MethodologyTM – Measuring Data at All Levels – Part 5
OCTOBER 20, 2016
In the fourth part of the series, we saw how the Phillips ROI Methodology TM suggests that measurements be taken at every level. What can be measured: The learner’s perception of the training program’s relevance. The learner’s intent to put into use all the knowledge gained during the training program. Methods to measure: This is done by verbally asking learners what they thought of the course, conducting surveys on their reaction to the course. Level 5: ROI.