Malicious metrics

Clark Quinn

The notion was what we irreverently termed the ‘Cosmo quiz’, those quizzes that appeared in Cosmopolitan magazine about “how good a Y” you are, where one takes quizzes and then adds up the score. What’s the business relationship? Like others, I have been seduced by the “what X are you” quizzes on FaceBook. I certainly understand why they’re compelling, but I’ve begun to worry about just why they’re so prevalent.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part One


Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Categorized by operational excellence and employee productivity, these first five indicators of a healthy QSR will arm managers, business owners, and their staff with a framework to run their business operations more efficiently. Chipotle, for example, has an employee turnover rate of 80%, writes QSR Magazine.

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ROI and Metrics in eLearning

Tony Karrer

I'm working on an article around the use of ROI and metrics in eLearning. Support - ROI Calculator Training & Support Return on Investment Calculator Investing in Learning: Consider Value, Not Just ROI ROI, or return on investment, is king in today's business world. BPM and workflow technologies have been able to achieve significant gains in productivity Metrics Recently, functional managers have begun using eLearning to meet business objectives.

Corporate Training in 2014: Business Goals, Learner Needs, or Both?

Bottom-Line Performance

How does our business achieve the growth and performance goals it has set for the coming year? Through this browsing, I encountered a “2014 Learning Trends” article by Doug Harward in the Winter 2014 edition of Training Industry Magazine. . What’s your metric?

Business Is Learning

CLO Magazine

Mike Prokopeak is vice president and editor in chief at Chief Learning Officer magazine. Now before we go too far, I am not saying corporate learning should ignore the business outcomes of what you do. What is the killer app for business in the 21st century? It is business.

7 Best Digital Publishing Platforms for Your Business


The number of print magazines has been declining since 2000. The Readz digital publishing platform assists businesses to create immersive and interactive content solutions and makes the publishing and distribution process hassle-free.

eLearn Magazine’s 2010 Predictions

Jay Cross

Four members of Internet Time Alliance submitted their thoughts to eLearn Magazine’s 2010 Predictions. Time-to-performance will become the dominant metric for learning. Businesses in 2010 will become faster-paced and more unpredictable. Wave Crests.

Making business decisions: the hand and the heart

Jay Cross

Inside Learning Technologies is an important magazine in the U.K. Isn’t it odd that while the net spans the globe, learning magazines remain confined to their home countries?). For the current issue, I wrote an article entitled Making Business Decision: the Hand and the Heart. This is the sequel to last month’s Speaking the Language of Business. Tags: Making sound decisions Metrics of organizational learning

Top 25 Training Topics for Small Business Employees

Start-up magazine offers several tips for good time management , which you can practice yourself and help others work on as well. His article focuses on hospitality businesses, but they can be applied to any company with customers. Knowing how to do business.

Chief Learning Officer Magazine Announces 2013 LearningElite Finalists

CLO Magazine

The finalists are recognized as innovators in enterprise education, delivering measurable business value by utilizing the best workforce development practices. 19, 2013 — Chief Learning Officer magazine (CLO) has announced the 2013 LearningElite organizations. The finalists are recognized as innovators in enterprise education, delivering measurable business value by utilizing the best workforce development practices. which publishes Chief Learning Officer magazine. "It

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IOB as Replacement for ROI?

There Is No Chalk

In the latest issue of CLO magazine, one of the stories that caught my attention from the front cover was the one by Timothy Hill of Blackboard, Inc., Tags: performance ROI mance CLO business metrics entitled Measure Smart: Trade ROI for IOB (it's in NXT book format). After reading it, I must confess I'm not sure what the hubbub is about. Have I missed the point?Before Before I go further let me reveal that I am currently pursuing my ROI certification.

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It’s all relative

Jay Cross

CLO magazine. Someone once interrupted me during a webinar when I was talking about how trainers need to be aware of corporate objectives and rate their contributions by their impact on the business. Wouldn’t that require us to understand how the business worked?”

Running Corporate Learning as a Business: Top Trends for 2016


But it seems like nobody is addressing the real question: How will learning align with and drive the business? So pardon me for poking my head from the woodpile and sharing the five key trends for running learning as a business. Yeah, yeah, I know.

Highlights From Day Two of the Spring 2011 Chief Learning Officer Magazine Symposium

CLO Magazine

Day two of the Spring 2011 Chief Learning Officer magazine Symposium continued with more innovative learning strategies in Amelia Island, Fla. Bill Whitmore, CEO of AlliedBarton Security Services began the morning with a keynote on how to drive business performance through leadership branding. Whitmore asked the audience if their company can distinguish value and explained why a company’s leadership brand matters in the context of creating business results.


Jay Cross

Check out our weekly magazine for a brilliant take on talent management and HR. He has challenged conventional wisdom about how adults learn since designing the first business degree program offered by the University of Phoenix.

How to Impress the CEO with Your Training Program

If you want to impress your CEO with your training programs, position L&D as a catalyst for creating the employee behaviors that drive business progress. Valued employee training drives business goals. Your efforts can even help the business get much clearer on its objectives.

Intangibles matter

Jay Cross

“Articles are included from the likes of the Harvard Business Review, Henry Mintzberg, HR Magazine, Jeffrey Pfeffer, MIT Sloan Review, Nokia, SuccessFactors and the Wall Street Journal.&# (I am proud to be among such company.). Cross then goes on to make the point about the way outcomes are measured; “First, the metrics that people have been using for the past 30 years— using accounting measures—are totally ridiculous. Tags: Metrics of organizational learning

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Technology choices need to be strategic

CLO Magazine

In 2018, the company launched its Experience Disruptors and Trends Series, technology-enabled simulations that challenge teams of participants to perform in the role of their clients and navigate a shifting business landscape.

Measurement Efforts Don’t Quite Measure Up

CLO Magazine

According to a survey of the Chief Learning Officer Business Intelligence Board, conducted from June to July 2018, a staggering 58 percent of learning professionals are unsatisfied with the extent of learning measurement that occurs within their organization (Figure 1).

Measurement, Meet Management

CLO Magazine

Usually and apparently falsely attributed to management guru Peter Drucker, it nonetheless pops up in management speak and business circles far and wide. That disconnect between measurement efforts and business outcomes may help explain learning professionals’ general dissatisfaction.

Measurement Efforts Don’t Quite Measure Up

CLO Magazine

According to a survey of the Chief Learning Officer Business Intelligence Board, conducted from June to July 2018, a staggering 58 percent of learning professionals are unsatisfied with the extent of learning measurement that occurs within their organization (Figure 1).

Cammy Beans Learning Visions: Lance Dublin: Formalizing Informal Learning

Learning Visions

Presented by Training Magazine Network Diagram of the learning process: Input: you can get input in lots of ways Organize Apply Evaluate (in a wheel – each of these is a subprocess) Looking first at learning. Intention gives you metrics and measurement. You will lose the battle if try to come up with metrics around totally informal learning. What are the metrics? Amount of time to move info through a salesforce – maybe the metric is time).

Measuring Up the Elite

CLO Magazine

A look at several years’ worth of data from the Chief Learning Officer LearningElite, the magazine’s annual list of high-performing learning organizations, reveals that the best learning organizations focus on efficiency.

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2 Things Good Leaders Do to Create a Great Workplace

InfoPro Learning

At the same time, research shows that companies that disregard diversity as a vital component of their business strategy have a higher percentage of disengaged workers. How Diversity and Inclusion Drive Employee Engagement”, by Dr. Rohini Anand, DiversityInc Magazine,

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20 Key Takeaways from ATD 2019


CLO Magazine found that 71% of organizations are planning to find a way to find the impact and according to another study what’s most important to organizations when it comes to the L&D program is the impact, ROI then awards. Session – The Business Case for Learning.

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Social Learning: An Ongoing Experiment

CLO Magazine

According to data from the Chief Learning Officer Business Intelligence Board, 75 percent of surveyed L&D professionals have adopted — fully or to some extent — social learning technologies into their learning strategy (Figure 1).

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

John, managing editor for Chief Learning Officer , shares what she’s learned on the job and what she looks for when selecting a magazine profile candidate. I’m Mike Prokopeak, editor in chief of Chief Learning Officer magazine. That’s you [pointing to magazine cover].

Long Live The “Not-So-Sexy” Start-Up


In recent years it seems there has been a shift in what is considered the “successful” start-up business. Media outlets like Shark Tank on ABC and Entrepreneur Magazine would have you believe that in order to make it big you need to receive funding from multi-millionaires. No funding?

Not Measuring ROI for Training? Then Don’t Bother With the Investment


In a March/April article in Training Magazine , David McGeough, VP of Training and Development at PAETEC, says that some 15 to 20 percent of all training programs at the telecommunications company are given a full ROI analysis. Online Training business goals results ROI

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How to Cultivate Top Tech Talent: What Every Exec Needs to Know

General Assembly

Staying on top of digital trends is key to business survival. The Economist magazine recently issued a special report that highlighted the importance of “lifelong learning” as a habit that both skilled and unskilled workers must incorporate to keep pace with a rapidly developing economy.

Does Your Organization Need a Learning Culture?

The Performance Improvement Blog

banking) and online technologies are disrupting traditional businesses (e.g., Current onboarding and training programs are not helping you achieve your business goals. If this post describes your organization, you need to make the transition to a learning culture.

7 Mobile Learning Facts L&D Managers Should Know

Obsidian Learning

The statistics from CLO Magazine may seem surprising, as many learning managers kicked off mobile learning deployment with soft skills, leadership, and business skills training. Having good metrics makes it that much easier to defend mobile learning choices.

Three Challenges Faced by Today’s L&D Leaders

Your Training Edge

Technology and accompanying business realities have not only changed the way we work, but also the way we learn. The need to show the real business impact of our efforts is greater than ever before. According to Training Magazine’s 2016 Training Industry Report, the average training budget at midsize companies is $1.4 It’s not surprising then that we are not viewed as strategic, valued business partners. Training Magazine.

6 Change Management Best Practices to Learn from Big Brands


This 90’s behemoth that once dominated the video rental space went bust in 2013 due to its inability to adapt its business model and evolve. The company’s magazine, Spirit, features a monthly story of an employee who transcended the (exceptionally high) standard of customer service.

The Best Ways to Encourage Employee Learning

According to a recent global survey of business executives by FutureStep , 43% of businesses identified learning agility as their top desired attribute for new hires. If you manage other managers, make coaching one of their performance metrics.