The Missing Metric: Why the Learning Industry Doesn’t Track ROI
DECEMBER 8, 2017
Why is ROI not a commonly used metric for success in learning? I have concluded that there are 3 parts to this problem – and the good news is that all of them are solvable. In order to generate a true ROI for your learning investment you need to measure the impact on the business and that requires an integration with systems such as your ERP, Salesforce, etc…. If so, what should their performance metrics be?