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Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

Today we feature engagement metrics advice from Laura Patterson , President of VisionEdge Marketing. Why Do Engagement Metrics Matter? REPLAY THIS WEBINAR NOW! In other words, according to Gallup research , engagement metrics matter. Business Implications. 3 Powerful Engagement Metrics. Truthfully, there is no magic one-size-fits-all metric. However, we do recommend that customer-focused professionals consider three broader engagement metrics.

3 Essential Metrics to Improve Training Measurement

Watershed

While Training Orchestra and Watershed support a number of business scenarios, the following metrics are the essential stepping stones to sound decision-making as it relates to measuring the effectiveness of your classroom training investment. In turn, it’s hard to get the full picture of the business impact of your training dollars if you don’t know specifically where they’re going. So, how do we track the business value of these learning investments, to justify spending?

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Upcoming Webinar: Developing a Compelling Strategy for Your Education Business

Web Courseworks

A Sneak Peek at an Upcoming Webinar with Tagoras on March 26, 1 pm Eastern – In just two weeks, Web Courseworks will join Tagoras for a webinar on Developing a Compelling Strategy for Your Education Business. I have a strong interest in joining Tagoras for this webinar because of how impactful an education business strategy can be on the entire lifecycle of educational products. for Your Education Business. Sign up for the free Webinar.

Podcast 33: Training ROI in Action – With Ajay Pangarkar

Talented Learning

EPISODE 33 – TOPIC SUMMARY AND GUEST: If you want to communicate with business leaders about the value of learning programs or technology, training ROI can be a powerful tool. KEY TAKEAWAYS: Every learning practitioner can benefit from understanding business and financial fundamentals – regardless of whether your programs serve internal or external audiences. I see… RSVP FOR OUR FEBRUARY WEBINAR. The term ROI refers to the DuPont model of ROI analysis.

ROI 46

Measurement Matters: 3 Data Analytics Lessons to Remember

Talented Learning

Since the start of the digital age, we’ve all been swimming in business data. Imagine how much more you could achieve by investing some time and effort to put metrics on your side. Even before data-based measurement became widespread , I saw its value at work in dozens of different business scenarios. Here are three of the most memorable examples: Lesson 1: Find Your “North Star” Metric. RSVP FOR THE APRIL WEBINAR NOW! REPLAY THE WEBINAR NOW!

Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

It’s not just because it’s the hottest segment of the extended enterprise learning market, but because it’s a fascinating specialty that blends marketing, instructional design and business strategy. And today, Bill and I examine what it takes to develop a successful customer education business case. The process of developing a customer education business case may seem intimidating or tedious. Because their business model is self-service.

Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

For years, I’ve said that connecting employee learning with business impact doesn’t have to be a mind-bending challenge. In both cases, learning also affected business outcomes, but not in the same way. Successful high-end wineries know which aspects of their business directly influence customer decisions. REPLAY THE WEBINAR NOW! When these ingredients work together to create a successful customer experience, they directly affect business outcomes.

Free L&D webinars for April 2020

Limestone Learning

There are tons of free webinars this month to keep you connected with your communities of practice. This webinar builds on the “Building the Case and Demonstrating the Impact of Internal Coaching Programs” webinar held in November 2019. In this webinar, hosted by Cheryl Lasse, Managing Partner at SkillDirector, and Lesley Roddam, Customer Success Manager at SkillDirector, you’ll learn how to: Create a thriving competency-based learning initiative. Webinars

Free 62

Podcast Episode 4: Achieving Franchise Learning ROI – With Mark Anderson

Talented Learning

Plus they help franchise managers connect learning with business performance through sophisticated reporting and analytics. What else can franchises teach us about business-minded learning? One reason for eLogic’s success is the business acumen that runs deeply through its DNA. In this interview, Mark illustrates how his vision has translated into real-world results, as he profiles clients that demonstrate franchise learning ROI.

ROI 40

Measuring learning ROI is hard – but not impossible

Axonify

There’s no denying it — tying learning to business results is a challenging and resource-intensive task. But, the most desirable and undeniable measure all organizations would like to show is: business results. In a recent webinar , our CEO, Carol Leaman agrees with this sentiment. Namely, there are three key elements driving organizations to measure what really matters: Increased demand from the business to deliver results.

ROI 133

Free L&D webinars for October 2019

Limestone Learning

Why not check out a free webinar? Tuesday, October 1, 2019, 9AM – 10AM PT: Demonstrating the ROI in Leadership Development Organizations worldwide spend billions on leadership development; yet, for many organizations, little evidence exists that those investments are paying off. Patti will present an overview of the ROI Methodology; Kat will present the application of the methodology to a leadership development program offered at Verizon. Webinars

Free 58

Free L&D webinars for March 2020

Limestone Learning

And March is full of such extras — in the form of free webinars. Organizations are looking for modern, flexible systems that can adapt to the evolving needs of the business and its learners. In this webinar, hosted by Lori Weyant, Sr. Accelerating business language proficiency helps employees collaborate more efficiently, communicate more clearly in meetings, presentations, conference calls and other interactions, and deliver better outcomes to clients. Webinars

Free 53

Free L&D webinars for December 2019

Limestone Learning

December is notoriously busy, but if you find yourself with a free hour, why not check out a free webinar? It might get you thinking about your business now in the future. In this webinar with Becky Pike Pluth, President and CEO, The Bob Pike Group, you’ll: Examine four vital signs of participant-centred training. Retailers are facing unique challenges in today’s volatile business world. Wednesday, December 4, 2019, 9AM – 10AM PT: What Caused the ROI?

Free 55

Free L&D webinars for June 2019

Limestone Learning

Why not check out a free webinar or two and find some new work hacks to make your summer productive and fun? Tuesday, June 4, 2019, 10:00AM – 10:30AM PT : Master Class: How to Benefit from Meaningful Learning Assessments & Evaluations Education uses the five-letter grading system because it’s a metric of achievement that’s easy to recognize and transfer. Surviving Your New Training Job You were minding your own business and doing your best at a task. Webinars

Free 66

How Can You Measure The Learning Effectiveness Of Online Courses And Create A Positive ROI?

Adobe Captivate

While it is obvious that Learnability or learning effectiveness of online courses has an impact on ROI, its measurement is rather a tall order. Does Learnability Impact The Computation Of ROI On Training? Level 4 – Business impact – Was there a tangible and demonstrable value after the training? This model can be extended to measurement of ROI on training by mapping monetary value to the final gain (business impact). How does this really work to impact the ROI?

ROI 43

Measuring Success (ROI) of a Training MOOC, Part 2

Your Training Edge

To increase engagement, many videos have quizzes embedded, and polls and surveys are common throughout the courses as well as during synchronous elements like live webinars. See here for a more in-depth look at how some companies are using MOOCs to solve real business problems. Here is where all of the standard metrics—reduced turnover, increased job satisfaction, increased productivity, increased customer satisfaction, and so on—come into play.

ROI 109

Free L&D webinars for June 2018

Limestone Learning

June is chock full of free webinars to help you find new solutions. Monday, June 4, 2018, 10AM – 11AM PT: The Well-Connected Employee: Networking Competencies That Foster Engagement, Collaboration, and Business Results (Free for ATD members) In a survey of 2,000 employees from many different organizations, only 20% said, “Yes, I have the network I need to get the job done.” Four ways unconnected employees hurt your business. Then someone pipes up, “But what’s the ROI?”

Learning Data: The real definition and how you can prove business impact

Axonify

If you’re like most learning organizations, you’re currently tracking metrics such as: Online course completions. Does this data show that your training positively impacted business results? It actually has nothing to do with business impact, which also takes more time to measure than is typically allowed. To really understand how your learning strategy is impacting your employees and your business, you have to expand your data scope to include modern learning metrics.

Free L&D webinars for October 2018

Limestone Learning

This month’s crop of free webinars is full of them. Step into my parlour ,” said the spider to the fly, “these webinars will inspire and motivate you!” This webinar will reveal five key strategies to implementing a successful training program that positions managers to engage, develop, and retain top talent. Learn how learning and development professionals can support business leaders in creating agile and nimble organizations. Webinars

Free 50

Kirkpatrick’s Model: How to Calculate eLearning ROI

LearnUpon

At LearnUpon, our customers recognize the value of using a learning management system (LMS) to deliver training, but often ask how they might calculate their eLearning ROI, or return on investment. In this post, we’ll explain what eLearning ROI is, how to calculate it, and the distinct ROI advantages eLearning provides when compared to traditional training delivery. What is eLearning ROI? Calculating eLearning ROI using Kirkpatrick’s Evaluation Model.

Free L&D webinars for April 2019

Limestone Learning

If you’re looking for a quick way to plug into some new productivity ideas, check out these free webinars for April. Learn a fresh approach that focuses on open technology, flexibility, and value generation that’s truly aligned with your business needs. Wednesday, April 3, 2019, 10AM – 11AM PT: Using Learning to Improve Customer Experience Improving the customer experience is the number one business priority. Webinars

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Free L&D webinars for July 2018

Limestone Learning

And if all you’ve got is an hour, why not spend it well, with a free webinar? July offers plenty of great webinars—check them out! Coaching may seem like a hot new professional development method, but it is actually steeped in proven techniques and provides a solid return on investment, increasing engagement and producing business results. Metrics that will evaluate program success. In this webinar, you’ll: Discover how to manage the six most challenging behaviours.

Free L&D webinars for May 2018

Limestone Learning

And so can online webinars! Tuesday, May 1, 2018, 11AM – 12PM PT: The ROI Dilemma: Measuring Results of Your Learning Programs (Free for ATD members) Significant resources are being allocated to training and development across most organizations, but many companies still find themselves unsure of results. L&D can’t prove ROI using the same methods other parts of the business do. In this webinar, you’ll learn how to: Open with a hook and close with an anchor.

Free L&D webinars for March 2018

Limestone Learning

If you feel like you’re on the back foot and could use a little coaching, why not check out a free webinar or two and get some fresh ideas? This webinar will discuss: The fundamental differences between an open-source LMS and a closed-source platform. This webinar is designed to inspire organizations to do a better job of recognizing and appreciating their employees—because it is the right thing to do, and it makes business sense. Webinars

Free L&D webinars for December 2017

Limestone Learning

If you still have work to do, and you need a little inspiration, look no further than this month’s list of free webinars. In the webcast, the speakers will discuss key points from their forthcoming ATD Press book, Minds at Work: Managing for Success in the Knowledge Economy , so you can understand: The distinct differences between the management models created to “manage hands" in the 20th-century business models and the models emerging to successfully “manage minds” in the 21st century.

Free L&D webinars for April 2018

Limestone Learning

Unfortunately that’s not always the case, but if you’re looking for some quick-hit training that’ll give you some great productivity ideas (instead of a sugar rush), check out the list of free webinars being offered for April. But every video your business creates will need to be stored somewhere—where exactly you choose to share your recordings will make a big difference to what your team can do with those videos and how your business may leverage them in the future.

Free learning & development webinars for April 2017

Limestone Learning

If you’re hanging out indoors these days, why not check out a free webinar or two? In this webinar the facilitators will provide effective time-management techniques for you and your employees: The truth about multi-tasking. This webinar will show you how to ensure every conversation is more productive, fosters greater commitment, and gets better results. By the end of this session, you’ll feel confident you can add excitement to your very next webinar. Webinars

Free learning & development webinars for June 2017

Limestone Learning

Why not try a free one-hour webinar to brush up your skills and knowledge? Thursday, June 1, 2017, 11AM – 12M PT: Leveraging LinkedIn for Business Development LinkedIn is the most powerful sales tool for today's sales professional if you know how to use it effectively. Well-known coach, author and LinkedIn social selling expert Brynne Tillman helps you acquire more opportunities and close more business. Join this webinar to learn how to: Gain more access to stakeholders.

Free learning & development webinars for March 2017

Limestone Learning

Sure, it heralds tax time—and often an attendant business crunch—but it’s also a great time for new resolutions and practices. Why not get some ideas from one of the free webinars being offered this March? It will also examine trends driving the use of video, and how you can tap them within your business. This webinar will help you assess how well the solution you’re considering aligns with your organization’s goals and requirements. Exit the business. Webinar

LMS Innovation: Where’s the Value?

Talented Learning

If you follow my writing — even casually — you know how excited I am about the direction of LMS innovation and its ability to help organizations create business value. We founded this blog to research the industry and provide fiercely independent reporting and analysis of learning for measurable business impact. Lately, I’ve been teaming up with other like-minded experts to deliver a series of free webinars on LMS innovation to help spread the word.

The Essential Guide to Learning Analytics in the Age of Big Data

Lambda Solutions

What metrics and sources to use in implementing learning analytics. Evaluating Learning Analytics and Measuring ROI. Data Points to Prove the ROI of Learning Analytics. Most of the time, companies collect big data from external sources to help the business serve customers more effectively, become more efficient, and increase profits. This data can be sorted, filtered, and correlated to specific metrics, such as activity and course completions.

Free learning & development webinars for August 2017

Limestone Learning

Just check out one of this month’s free webinars. Tuesday, August 1, 2017, 9AM – 10AM PST: The Business Case for Learning: Using Design Thinking to Deliver Business Results Expenditures for learning and talent development have grown significantly in the past two decades. On the one hand the volume of programs is increasing; on the other hand, the business impact is less evident. How to calculate the ROI in sales training.

Free L&D webinars for August 2018

Limestone Learning

If you’re missing work and need a quick way to plug into some new L&D ideas, why not spend an hour watching a free webinar? Wednesday, August 1, 2018, 9AM – 10AM PT: Mousify Your Organization’s Performance: Five Keys to Disney-Inspired Success Examine the five Walt Disney–inspired strategies for peak organizational performance—Purpose, Priorities, People, Platform, Process—and learn how Walt Disney applied each of them to his theme park business. Webinars

Curated Insights: It’s past time for L&D to show business results

Axonify

The business impact of learning is still seen by many as a mythological entity, like the sasquatch, or the unicorn. Rather, they’ve never been shown the true impact L&D can have on the business. This month’s curated insights focus on the ongoing challenge of connecting workplace learning to measurable business results—and what could happen to L&D teams if they can’t solve this problem very soon.

Curated Insights: It’s past time for L&D to show business results

Axonify

The business impact of learning is still seenby many as a mythological entity, like the sasquatch, or the unicorn. Rather, they’ve never been shown the true impact L&D can have on the business. This month’s curated insights focus on the ongoing challenge of connecting workplace learning to measureable business results—and what could happen to L&D teams if they can’t solve this problem very soon.

Podcast Episode 5: Learning Systems the Dairy Queen Way – With Chris Shanks

Talented Learning

There is complexity about our business that is reflected in our learning system. What kind of business-related learning metrics matter at Dairy Queen? It is hard to measure, but with 6,000 stores, you can start to demonstrate business value even by choosing small factors and comparing the performance of trained versus untrained groups. Also, we have internal staff that we call business consultants who work with individual stores.

It’s time to update your evaluation strategy

CLO Magazine

Learning professionals must be able to show the value of programs, projects, and initiatives to prevent further cuts from disrupting our businesses. There is pressure to connect major programs to the business. Whether in government or business, there are always business measures.

Podcast 25: Extended Channel Training – With Doug Gastich of BlueVolt

Talented Learning

Some organizations invest in channel training as a necessary cost of doing business. Yet metrics prove that channel training has a significant impact on sales performance. But our mission is to help businesses build culture, grow sales and gain brand loyalty. RSVP FOR OUR AUGUST WEBINAR! RSVP FOR THE SEPTEMBER WEBINAR! Especially when people are busy at work, they struggle to find time for optional product education. JOIN OUR LIVE AUGUST WEBINAR!

Podcast 18: Driving SaaS Customer Success – With Samma Hafeez of Thought Industries

Talented Learning

Today, we discuss these questions and more with expert, Samma Hafeez , VP of Customer Success at Thought Industries , a learning platform provider that helps businesses educate their external audiences. As customer success practices mature, metrics continue to evolve. 2) Businesses that deliver scalable onboarding and training to their customers and customer-facing employees. So you focus exclusively on the business of learning? That brings in more referral business.

ROI 8

B2B Video Guide: 8 Must-Dos (and 2 Don’ts) for Success

TechSmith Camtasia

Whether you work for a big brand, a small business or yourself, creating a video marketing strategy is a great way to connect customers with your product or service. In this post, we’ll be providing a recap of a webinar where three industry professionals got together to share their advice about making videos. Check out our webinar below: When it comes to software, each is a longtime user of TechSmith Camtasia , an all-in-one screen recording and video editing tool.