Off-Shore Call Center Experience

Tony Karrer

While I've been somewhat agnostic on the issue of having on-shore vs. off-shore call centers, an experience five minutes ago may have changed my mind. One of my business credit cards changed aspects of the card and sent me the new card. The person who picked up initially was from an off-shore call center in India. Someone from an on-shore call center got on the phone and fixed the problem within 15 seconds.

BLOG: ‘The Business of Bespoke’

Unicorn Training

The growth of commercial eLearning from a small fragmented cottage industry into today’s much larger fragmented cottage industry has evolved around two models – Bespoke and Off The Shelf.

Outsourcing of Learning – Good, Bad, Challenges & Opportunities

Learning Cafe

The basic idea behind outsourcing parts non core business processes is that it can be done better and more cost effectively by outside vendors or suppliers, allowing the organisation to focus on what is important (core competence).

Treacherous Business Words Used in Learning Pt2

Wonderful Brain

So we left off with Important/Urgent and I just want to mention that what is important and urgent to someone else may be of little consequence to you. 8. Rightsize, downsize, best shore, offshore, outsource, optimize, redeploy, downshift, re-engineer. Now entering the realm of hyper cliché are any of these ways of kissing off staff. Call your connections, dust off the rez, and brighten up your LinkedIn profile because you are soon to be history.

Why eLearning Development Ratios Can be Hazardous to Your Career.

Dashe & Thomson

After much wrangling, we came up with a number that knocked our client off his chair. Simple: Off-shore it! Our off-shore competitor, whose development rate we later learned an thrifty-sounding $20/hour, came in with a surprising bid: $2 million.

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Why eLearning Development Ratios Can be Hazardous to Your Career

Dashe & Thomson

After much wrangling, we came up with a number that knocked our client off his chair. Simple: Off-shore it! Our off-shore competitor, whose development rate we later learned an thrifty-sounding $20/hour, came in with a surprising bid: $2 million.

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Outsourcing the translation of your e-learning courses? Get the prep work right

CommLab India

E-learning vendors in India can provide you offshore e-learning translation services that meet your requirements. Allocate resources to your core business: Translation of courses requires the services of experienced professionals. This can have an impact on your business.

eLearning Outsourcing: Why Consider It?

Upside Learning

With over 100 clients in 12 countries, Upside Learning has been offering offshore based eLearning outsourcing development services and solutions for 6 years. This study by Bersin Associates – Offshore eLearning: What Works , estimates savings between 20-40% by outsourcing to India.

Extended Enterprise Compliance: Mapping the Ecosystem

Talented Learning

For example, metal welders on offshore oil and gas rigs need to complete and maintain diverse certifications. But extended enterprise compliance is a highly strategic business issue that requires know how. Extended enterprise compliance isn’t a one-way street.

eLearning Outsourcing to India will reach USD 603 million by 2012

Upside Learning

The ValueNotes report, eLearning Outsourcing 2009: Advantage India , reveals that: “Revenues from the Indian e-learning offshoring industry stand at approximately USD 341 million at the end of calendar year 2008.

Indian e-Learning Industry Size – 2013

G-Cube

But before presenting the data, some definitions – we are defining e-learning companies as organizations who are in business of providing learning technology solutions (LMS, assessment solutions etc), and content solutions.

Let Go Through BPO for eLearning

Web Courseworks

However, many associations are starting to recognize that while members are central to their functions, the deployment of professional development is not an association’s core business. Which processes of eLearning, therefore, can and should be handed off to the experts to worry about?

GM Spent Double What Job Cuts Will Save on Stock Buybacks

KnowledgeCity

“This trend flies in the face of the Trump administration’s promise that the corporate tax provisions — especially a tax holiday for profits stashed offshore, of which GM appears to have had as much as $6.5 Business general motors GM gm job cuts gm manufacturing gm plant gm stock gm stock buybacks gm stock price job cuts stock stock buybacks stock market stock price

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Emerging technologies & challenges in e-Learning content creation: Global resourcing to rescue

G-Cube

Off-the-Shelf e-Learning content publishers, technology-driven training providers, and everybody in the e-Learning space is under pressure to maintain the pace of content design & development on the new platforms at the same cost. AVP – Business Development ).

Building Fourth-Dimension Leaders

CLO Magazine

Implementing fourth-dimension leadership concepts also enabled the Methodist system to achieve improved business outcomes for its financial stakeholders. Contamination and pollution result in health risks, and words and actions from opinion leaders suggest the industry is focused solely on money and profits without regard for the environment or the communities in which it does business.

Enhancing Employee Engagement with Content Delivery Platform

Kitaboo

When these people start working for a certain business or organization, the consumer instinct or tendencies are likely to surface. Sales Enablement: Using a content delivery platform , it is possible to reach out to the whole team (on-shore or off-shore) to provide training on critical aspects. With an employee training platform to support your organization, your employees can think about personal growth in alignment with business growth.

The Changing Face of Work and Workplace Learning

ID Reflections

Companies take birth and vanish; business models come and go; technology appear, evolve and transform everything. Smaller organizations are emerging along with a movement toward generative business models where businesses build an ecosystem of mutually supportive relationships.

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6 Reasons Why Blended Learning Is Becoming a Trend

PulseLearning

While most businesses are not fully abandoning the conventional modes to favor online learning, blended learning is emerging as the preferred route. This learning approach works best for organizations, which is why it has become a buzzword in the business world.

6 Takeaways From Over 6000 Hours Of Custom eLearning Development

Adobe Captivate

Our growth has largely been driven by relationships that began with one-off projects and slowly grew to a strategic partnership. We focus on efficacy and application of learning to ensure that a clear business gain for organizations is established. Our Offshore Development model.

5 Blended Learning Strategies That Actually Boost Engagement

eFront

When busy company staff meets in person for the in-class portion of the course, a lot of time is spent on discovering course content for the very first time – instead of engaging with instructors or fellow learners on the substance of that content.

Integrating Social Learning in the Workplace

ID Reflections

Nor can one be sent off to attend a class on social learning. The history of outsourcing to off-shoring to automation is now well known.

The Changing Face of Work and Workplace Learning

Learnnovators

Companies take birth and vanish; business models come and go; technology appear, evolve and transform everything. Smaller organizations are emerging along with a movement toward generative business models where businesses build an ecosystem of mutually supportive relationships.

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How Employers Can Make Every Employee a Top Performer

Your Training Edge

His expertise covers client experience and engagement, service management, business development, offshoring and recruitment strategy for start-ups, SMEs, corporations and multinationals. Build relationships on trust.

7 Reasons Why Blended Learning Is Becoming a Trend

PulseLearning

While most businesses are not fully abandoning the conventional modes to favor online learning, blended learning is emerging as the preferred route. This learning approach works best for organizations, which is why it has become a buzzword in the business world.

Do You Have an Online Home-base?

Mike Taylor

Given the all too common scenario of outsourcing, off-shoring and a number of other names for staff reductions it is more important than ever to have a “home base” online.

6 Pros Of eLearning Content Development Outsourcing

Adobe Captivate

However, what works for one organization and helps them leverage on an offshore partner may not work for another. eLearning content development outsourcing offers you greater flexibility by allowing you to rapidly scale up and down the required team exactly as per your business dynamics.

A Powerful Tool to Gain a Competitive Edge: How Webcor uses Snagit

TechSmith Camtasia

One way that Snagit is assisting Webcor, is that they can take a screenshot of drawings (blueprints) and send off questions to get answers. Vince uses Snagit to mock-up website changes for off-shore developers to gather electronic signatures.

eLearning Australia

Upside Learning

I just returned from a two week-long business visit to Australia this Sunday, not my first visit to the country but definitely the one where I sensed that the local eLearning industry is gaining momentum. As competition increases we should find this trend gain further momentum as bigger companies try to outsource larger portions of their projects to offshore destinations like India in order to stay competitive against the smaller players. -

Integrating Social Learning In The Workplace

Learnnovators

Nor can one be sent off to attend a class on social learning. The history of outsourcing to off-shoring to automation is now well known.

Q&A With Trivantis CEO on the Recently Announced Trivantis Acquisition

Trivantis

A: “It’s business as usual. They bring tech industry expertise, a track record of strengthening the businesses they acquire, and additional resources to help us grow. The storm passed our development office and team’s homes while still a good distance offshore.

Why Outsourcing May Be Right for Your Organization and 4 Tips for Success

Beyond Campus Innovations

Keep reading to see if outsourcing is your next best step to business growth, and if so, see how to make it a success. Outsourcing is often associated with offshoring, but they are two different phenomenon. Offshoring occurs when U.S. Outsourcing is attractive for many reasons related to cost, time, and specialty projects, but it doesn’t work for every role, task, or business. Why Outsourcing May Be Right for Your Organization and 4 Tips for Success.

G-Cube Brand Ambassador: Success Stories

G-Cube

Connecting the Dots from Data & Knowledge to Business Insights & Experience. He is highly ambitious sales expert who has successfully modeled great offshoring paths for big enterprises.

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G-Cube Brand Ambassador: Success Stories

G-Cube

Connecting the Dots from Data & Knowledge to Business Insights & Experience. He is highly ambitious sales expert who has successfully modeled great offshoring paths for big enterprises.

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What It Takes To Become A Top eLearning Content Development Company

EI Design

Many of our large customer relationships began with a one-off project. Provide a demonstrable impact on business and a positive ROI. Trends (on what learners want and how businesses wish to see the desired impact). Effectiveness Of Our Offshore Development Model.

The future of MOOCs

E-Learning Provocateur

As the latest edition of Educause Review indicates, universities are fee-for-service businesses. Offshoring will become the rule, not the exception. MOOCs get a bad rap.

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10 Pointers You Can Use To Create An Effective Outsourcing Strategy For eLearning

Adobe Captivate

You have more options to pick from today-you have a wide range of potential partners onshore, nearshore as well as offshore. In this stage, or else Step 2, you need to shortlist or identify the way forward through: Onshore, nearshore, or an offshore partner.

A Conversation with Stephanie Nadda

Kapp Notes

I will also get a deeper understanding into how an offshore company based in Pune, India really works. Nadda: First, the role as a learning technologist is more business consultant than it is technology or even learning. The other day I caught up with Stephanie Nadda.