Designing a Performance Support Program for a Global BFSI Leader

InfoPro Learning

Advancements in technology and current events are changing the way these businesses interact with both their customers and even their employees. We recently assisted a client in the BSFI sector by creating a performance support program to improve the skills of their auto lenders.

Should We Create Courses or Just Performance Support?

Experiencing eLearning

This post continues that discussion with the question of whether we should create courses or whether informal learning and performance support are sufficient. Another argument is that while people do need to learn, they can do it all on the job with performance support and coaching. A course can include on the job learning, coaching, performance support tools, in other words, the whole shebang.” Use Both Courses and Performance Support.

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Myths, Monsters & Performer Support

Living in Learning

The biggest “sale” of all was that “Training drives performance!” which was bought hook line and sinker by business stakeholders. They bought our shtick and internalized it to the point that anything that even smelled like performance issues meant training was the solution. EPSS Learning @ the Point of Work Learning Ecosystems Learning Readiness Assessment Performer Support learning strategy LinkedIn performance support performer support PSO

POINT-of-WORK: Where to Look for Performance Support ROI

Living in Learning

Adopting a performance support paradigm is a project that never ends. Because the dynamics of the learning performance ecosystem we need to support never ceases being dynamic.

Developing a Results Driven Curriculum

PA G E 1 0 3 Define the performance goals and. critical skills needed to achieve a specific business. design a curriculum solution that: • has a clear goal tied to a well- articulated business problem, • meets the needs of your target. of addressing a business need.

Should We Create Courses or Just Performance Support?

Experiencing eLearning

This post continues that discussion with the question of whether we should create courses or whether informal learning and performance support are sufficient. Another argument is that while people do need to learn, they can do it all on the job with performance support and coaching. A course can include on the job learning, coaching, performance support tools, in other words, the whole shebang.” Use Both Courses and Performance Support.

Leveraging 70:20:10 with Performance Support

Living in Learning

Our objective, as I state in the earlier post, is not to simply reduce time-to-training…but to allow our intentions to target reducing time-to-business-impact as a priority. AGILE Continuous Learning Learning Ecosystems Performer Support 70:20:10 embedded performance support EPS EPSS

Performance Support & “The Art of War”

Living in Learning

Continuous Learning Agile design business impact change management design methods moments of need performance consulting performance support point of work time to competency workforce capability Training tactics are slowly changing. Events are shrinking in size. MOOCs are unhooking linearity as a design concept. Learning is being “bursted” and “microed” in more granular chunks. More video is being embedded.

The relationship between learning and performance support

E-Learning Provocateur

Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. While much of Jane’s work exposes the difference between training and performance support – and implores us to do less of the former in favour of the latter – my post here does not. Instead, I intend to explore the relationship between learning and performance support , with the former considered in its informal context.

The Evolving Face of Embedded Performance Support

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ THE JOURNEY: In today’s business environments where: ‘Learning at the speed of need’ is the most crucial factor for success. business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. What will the embedded performance support solutions of the future look like?

12 Ways to Get the Most Out of Your Authoring Tool

the latest Performance Management Maturity Model. investment if businesses are to enrich engagement. As a busy L&D professional, you want to spend more. training data, you’d have had to pay a variable fee, with the potential for spiraling costs as your business.

CRM + Performance Support = Business Value

Ontuitive

High CRM implementation failure rates are well-known. Analysts such as Gartner, AMR, and Forrester Research have been studying the problem for more than a decade and each has issued alarming failure statistics at various times

Performance Support Boost Employee Productivity

Epilogue Systems Video

If you and your company struggle with retention of new skills and content, then a performance support system might be exactly what you need. In this video, we go over how a performance support system, also called an EPSS , helps eliminate a huge amount of these unnecessary steps. By eliminating steps, you and your employees can focus on the work of the business, instead of relearning and reorganizing data you already consumed.

Call It Anything But Performance Support

Living in Learning

This is the challenge in front of us when we are trying to successfully position the added value and positive business impacts of Performance Support to an organization comfortably fed by a Training paradigm. It is that Training paradigm that blocks even considering there are other options to drive performance outcomes. 70:20:10 EPSS Learning @ the Point of Work Performer Support Sustained Capability EPS moment of need point of work

MOOCs and Performance Support

Your Training Edge

Businesses have historically been very bad at measuring the return-on-investment of their training programs. But many companies have started to wise up—the current business environment is too competitive for organizations to invest time and money in training without observing any impact on the bottom line. A combination of knowledge transfer and performance support. Effective performance support is embedded (i.e.,

Is There a Learning Performance Ecosystem Blind Spot?

Living in Learning

Performance support is anything that enables and/or accelerates speed-to-sustainable-performance, or speed-to-impact, or speed-to-productivity, or speed-to-competence, or speed-to-actionable-insight, or speed-to-any-damn-thing-that-drives-measurable-business-value.

Introduction to Performance Consulting

InfoPro Learning

In the last couple of years, performance improvement has become a key focus area for organizations across the world. To maintain a competitive advantage and increase their company’s market share, business leaders are increasingly investing in performance consulting. But, what exactly is performance consulting? What is performance consulting? Why is performance consulting important? Who are performance consultants?

PERFORMANCE SUPPORT: Is Devolution in Training Blocking Evolution in Performance?

Living in Learning

Many of my Performance Support colleagues and I have lamented over and struggled to find why the adoption of performance support technology has been so difficult. We are walled in by the myth that Training drives performance… and we have successfully evolved deeper within the walls of that paradigm to innovate and improve our learning solutions.

THE EVOLVING FACE OF EMBEDDED PERFORMANCE SUPPORT

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith “ You can’t teach people everything they need to know. The best you can do is position them where they can find what they need to know when they need to know it.” – Seymour Papert THE JOURNEY: In today’s business environments where: ‘Learning at the speed of need’ is the most crucial factor for success. Performance Support – the Secret of L&D Success? :

Three (More) Keys to Better Performance Support

Dashe & Thomson

Handle your support with care. It appears that more Learning & Development professionals are starting to value performance support as a critical component of any blended learning program. In my last post, I mentioned three things to keep in mind when considering performance support (PS). To summarize: Don’t forget performance support (I realize that this hardly qualifies as useful advice, but you have to start somewhere).

What Blocks Performance Support from Becoming a Strategic Initiative?

Living in Learning

We continue to train with hopes that some form it…some technology enhanced venue of it…some exotic blend of it…is going to produce sustained capability that produces tangible business outcomes. Discovery & Consulting EPSS Learning @ the Point of Work Learning Ecosystems Performer Support Sustained Capability learning @ point of work learning continuum LinkedIn performance support performer support

5 Reasons to Use Mobile Learning for Performance Support

Origin Learning

We are in the age of mobile devices and every business avenue is now thinking of innovative methods to train its workforce and ways to support them on the field. Now isn’t this reason enough to bank on mobile devices to impart performance support? If you are still not convinced, read further to know why mLearning is best suited for performance support. They best serve the purpose of supporting you on the field without any hassle.

Identifying the Right Product Knowledge Training Methodology for Your Business

InfoPro Learning

Designing an effective product knowledge training program begins with measuring the current knowledge and performance gaps. This can be done by looking at customer feedback and employee performance reviews. It is important to use multiple training methods to support learners.

Building a Leadership Development Program that Delivers Business Benefits

InfoPro Learning

Leadership development is incredibly important when it comes to securing the future success of your business and developing your talent can provide many business benefits, but how do you optimize your program? 3 Tips to Delivering a Program That Delivers Big Business Benefits.

How Performance Support Apps Are Faring In Today’s Workplaces

Learnnovators

THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ). Therefore, it is quite natural for these to be touted as one of the best forms of performance support for today’s workplaces.

Why your Business needs an LMS for Performance Support

ProProfs

While businesses are investing time, money and effort to upskill their employees, but the harsh reality is – not all of the imparted knowledge is retained. I am sure most of the business owners would agree with me that backing up the knowledge and skills of your employees is as important as developing it. I would suggest the use of performance support to extend formal training. Why Performance Support is Crucial for Organizations.

9 Formats of Performance Support Tools (PSTs)

EI Design

Performance Support Tools or PSTs constitute an effective supplement for formal trainings to boost employee performance. Essentially, Performance Support Tools help in bridging the gap between knowledge acquisition and knowledge application.

Overcoming Performance Bias in Employee Promotions

Absorb LMS

With four generations in the workforce, all with differing backgrounds and life and job experiences, human resources and corporate management need to be aware of how performance bias creeps into their workday. Although these biases may not be obvious, they can negatively impact the success of both individual employees and the business overall, according to a report from Deloitte. Along with tenure, employers should consider high-performing employees for promotions.

Big Learning Data & Performance Support

Ontuitive

Business journals are filled with stories about the exploding arena of Big Data. There is a growing interest in gathering and analyzing a larger, richer, and more correlated set of data strands that come from an increasingly digital set of behaviors.

Microlearning Offers On-Demand Performance Support | OttoLearn

OttoLearn

Training is not always the solution busy employees need; on-demand performance support is an efficient solution to in-the-workflow information needs

Performance Support Goes to the Oscars

Allison Rossett

Ultimately, the core question should be about the business goals that are top of mind. Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report. How can a retailer use mobile performance support to deliver business impact?

The Secret to Connecting Online Training to Business Performance

Docebo

In the book 70:20:10 Towards 100% Performance , author Jos Arets outlines Fredrick Winslow Taylor’s influence on the concept of separating learning and working. . While the purpose of enterprise learning is generally to generate a measurable contribution to an employee, customer or partner’s development and positively impact organizational performance, in practice, it’s often used differently. . Connecting It All To Business Performance.

What Is Performance Support And Why Should You Use Performance Support Tools?

Adobe Captivate

In this article, I outline the significance of Performance Support Tools (PSTs) and how they can boost learning. Why You Should Use Performance Support Tools. Let’s first understand what exactly Performance Support Tools (PSTs) are and why you should invest on them.

Performance Support Tools – The Just-in-Time Learning Aid

Hurix Digital

Unfortunately, the manager was busy in a meeting and was unable to help him. This kind of just-in-time learning aid, also known as Performance Support Tools , can provide the required performance support and thus increase their efficiency.

Exploring the Benefits of Performance Management System for Modern Corporates

G-Cube

In today’s fast-paced world, organizations consider delivering performance-based learning solutions through corporate training. A robust performance management system (PMS) helps to boost overall organizational performance and attain competitive goals. With the increasing scope of technology-aided learning, the role of corporate learning management systems is moving closer to performance management platforms.

Performance Support Basics: 3 Lessons on Learning Portals

Bottom-Line Performance

When designed with learners’ needs in mind, they are an excellent performance support tool. A learning portal should be: Inclusive: Your portal design should support diverse communities. Performing analysis and creating a learner persona can help identify what learners truly want and need out of a portal. Learner-centered: Traditional training tends to be very “business-centric.”

Portal 134

How to Improve Learning Outcomes With Performance Support

Dashe & Thomson

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Fortunately, performance support systems have received more attention in recent years, thanks to a broader trend toward informal learning strategies. Build performance support into every blended learning effort.