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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

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How L&D Leaders Can Best Support Business Priorities

Dashe & Thomson

Establishing business priorities is a cornerstone principle of business success. Organizations have always had to frequently re-establish new objectives to meet the ever-changing business landscape, and this has become even more important in the last couple of years.

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Team Performance Consulting for Increased Productivity

Infopro Learning

Today organizations are rapidly transforming their everyday business practices to improve efficiency and better meet changing customer needs. However, these rapid transformations can disrupt employee performance. There is often resistance to change, and many employees need new skill sets to be successful in their changing roles.

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How L&D Teams Can Leverage Learning Consulting To Meet The Enhanced Expectations From The Business

eLearning Industry

L&D teams may not have all the skills or experience to efficiently address the rapidly changing demands of today's workplace. In this article, I outline how learning and performance consulting partners can support L&D teams to successfully meet the new mandate. This post was first published on eLearning Industry.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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The relationship between learning and performance support

E-Learning Provocateur

Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. While much of Jane’s work exposes the difference between training and performance support – and implores us to do less of the former in favour of the latter – my post here does not.

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Solving Business Challenges with Human Capital Transformation Solutions

Infopro Learning

Organizations have implemented new software and business processes to better meet customer needs. Businesses have now also shifted their focus from a state of survival towards developing new strategies that will help them thrive in the disruptive business environment. Top Business Challenges for Organizations in 2021.

Solution 419