Clark Quinn

JANUARY 11, 2022

On LinkedIn recently, a survey in a post asked whether L&D should simply become performance consulting (Y/N). So here’re some thoughts on the Performance Ecosystem and L&D. To start, she cited how I wanted to move to Performance and Development. The infrastructure necessary is what I call the performance ecosystem.

Performance Support 282

Performance Support Performance Picture Consulting 282

G-Cube

MARCH 30, 2023

When employee learning is not linked with performance, it becomes difficult for employees to extend learning to their actual work. As a result, there is no visible improvement in employee productivity, and it eventually impacts the business outcomes.

Performance Support 130

Performance Support Performance Learning Productivity 130

TIER1 Performance

SEPTEMBER 19, 2023

We’re thrilled to announce that Pro-Active Performance has joined our team! While originally launched as a high-performance training company, their services have expanded through the years to include leadership development, strategic planning, performance support, and customer education.

Performance Support 111

Performance Support Activities Performance Agile 111

E-Learning Provocateur

NOVEMBER 18, 2014

Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. While much of Jane’s work exposes the difference between training and performance support – and implores us to do less of the former in favour of the latter – my post here does not.

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Performance Support Support Performance Simulations 255

Ontuitive

JANUARY 19, 2023

Customer service is the direct link between your business and your customers. The attrition rate for customer care teams also increased by nearly 50%in 2021, causing inconsistent performance. Companies can turn satisfied customers into booming businesses by providing the right training, technology, and work environment.

Adoption 170

Adoption Adopt Performance Support Support 170

Living in Learning

JUNE 3, 2018

Many of my Performance Support colleagues and I have lamented over and struggled to find why the adoption of performance support technology has been so difficult. Having been in the L&D discipline for over 30 years, I can see why, and it’s not a failure of L&D.

Performance Support 133

Performance Support Performance Support Training 133

Living in Learning

JULY 24, 2014

Our objective, as I state in the earlier post, is not to simply reduce time-to-training…but to allow our intentions to target reducing time-to-business-impact as a priority. AGILE Continuous Learning Learning Ecosystems Performer Support 70:20:10 embedded performance support EPS EPSS'

Performance Support 216

Performance Support Support Performance Agile 216

TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

Performance Support 93

Performance Support Support Teams Custom 93

Ontuitive

MAY 16, 2022

Technology is at the backbone of most businesses, but in today’s fast-paced technological landscape it’s easy to fall behind on system updates and upgrades. Improved business performance and responsiveness. Multi-pronged approaches are often best, especially when digital adoption is highly supported during the process.

Performance Support 203

Performance Support Digital Software Support 203

Infopro Learning

MAY 25, 2021

Many businesses are working with outsourced training providers to help them improve and streamline their L&D processes. Two types of outsourced services that are often confused are performance consulting and staffing. What is Performance Consulting? What are the Business Benefits?

Consulting 251

Consulting Performance Support Performance Benefits 251

Schoox

FEBRUARY 27, 2024

The real challenge for businesses is getting employees to complete training and continuously engage with it. Moving the needle on metrics that truly matter to a business—and its bottom line—requires authentic learner engagement. What does that mean, and how can businesses encourage it? What is Learner Engagement?

Performance Support 59

Performance Support Performance Metrics Business 59

Infopro Learning

NOVEMBER 13, 2020

Quality onboarding can lead to significant improvements in employee performance and employee retention rates. These strategies also have a direct impact on both employee performance and retention. This data suggests that the lack of onboarding support throughout a new hires first year could play a big role in high turnover rates.

Performance Support 386

Performance Support Performance Strategy Quality 386

Living in Learning

AUGUST 18, 2018

Adopting a performance support paradigm is a project that never ends. Because the dynamics of the learning performance ecosystem we need to support never ceases being dynamic. We are choosing to adopt a paradigm that is directly aligned and impacted by the speed and the dynamic demands of business performance.

Performance Support 113

Performance Support Support Performance ROI 113

Learnnovators

OCTOBER 5, 2014

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ THE JOURNEY: In today’s business environments where: ‘Learning at the speed of need’ is the most crucial factor for success. You can’t teach people everything they need to know.

Performance Support 150

Performance Support Support Performance Case Study 150

Living in Learning

OCTOBER 15, 2012

The biggest “sale” of all was that “Training drives performance!” which was bought hook line and sinker by business stakeholders. They bought our shtick and internalized it to the point that anything that even smelled like performance issues meant training was the solution. We sold the need for a big honking LMS.

Performance Support 212

Performance Support Performance Support Flash 212

Dashe & Thomson

JULY 9, 2021

Establishing business priorities is a cornerstone principle of business success. Organizations have always had to frequently re-establish new objectives to meet the ever-changing business landscape, and this has become even more important in the last couple of years.

Business 246

Business Cornerstone Performance Support Support 246

Learning Pool

OCTOBER 4, 2023

Telecommunications plays an essential role in interconnecting businesses and social lives. To maintain the pace of invention and change, telecoms companies require highly skilled and motivated employees who can consistently perform at the highest level. Automation and cloud computing are being deployed to cut business costs.

Performance Support 105

Performance Support Performance Knowledge Worker Cloud Computing 105

LearnDash

JANUARY 25, 2024

Membership plugins give your website full membership functionality so you can start and grow your business. Depending on your goals and needs, a membership plugin can either make it easier or harder to support your business. Let’s explore how to choose the best membership plugin for your business.

Business 216

Business Performance Support Community Library 216

Allison Rossett

MAY 23, 2013

Ultimately, the core question should be about the business goals that are top of mind. Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report.

Performance Support 183

Performance Support Support Performance Association 183

CLO Magazine

APRIL 12, 2023

The classic performance appraisal process has always been a much-debated system. Following a request to review to “fix” the performance management system, the head of a United Nations agency commented to us, “Our employees don’t like our performance management process, our managers hate it and our executives won’t support it.”

Performance Support 78

Performance Support Performance Business Management 78

eLearning Industry

SEPTEMBER 22, 2020

Business is accelerating. This article illustrates how performance support tools can help you drive Just-In-Time learning—particularly for your remote workforce. The amount of information employees need is expanding, and they’re often remote. This post was first published on eLearning Industry.

Performance Support 88

Performance Support Support Performance Tools 88

Instancy

JUNE 30, 2023

Unveiling the future of learning: Discover how chatbots are revolutionizing performance support when you need it! In today’s rapidly evolving workplace, the need for effective performance support and continuous learning has never been more crucial. Revolutionize your learning journey with #Chatbots!

Performance Support 52

Performance Support Personal Learning Support Personal 52

ProProfs

NOVEMBER 26, 2017

While businesses are investing time, money and effort to upskill their employees, but the harsh reality is – not all of the imparted knowledge is retained. I am sure most of the business owners would agree with me that backing up the knowledge and skills of your employees is as important as developing it.

Performance Support 96

Performance Support Association Learning Management System LMS Support 96

Learning Visions

DECEMBER 17, 2014

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. What is an ecosystem and why build it?

Performance Support 202

Performance Support Social Networks Metrics Support 202

CLO Magazine

NOVEMBER 29, 2023

Recently, many organizations have worked to create a learning ecosystem that supports the continued growth of their employees and the overall business. Forbes describes culture as an organization’s DNA that defines how teams perform and interact. A fully capable learning ecosystem takes more than one department.

Performance Support 99

Performance Support Performance Effectiveness Culture 99

Living in Learning

FEBRUARY 18, 2015

This is the challenge in front of us when we are trying to successfully position the added value and positive business impacts of Performance Support to an organization comfortably fed by a Training paradigm. It is that Training paradigm that blocks even considering there are other options to drive performance outcomes.

Performance Support 100

Performance Support Support Performance Organization 100

Dashe & Thomson

APRIL 18, 2012

Handle your support with care. It appears that more Learning & Development professionals are starting to value performance support as a critical component of any blended learning program. In my last post, I mentioned three things to keep in mind when considering performance support (PS).

Performance Support 177

Performance Support Support Performance Wiki 177

KnowledgeCity

AUGUST 22, 2023

They support a positive working experience and have implemented policies that encourage employees to prioritize their families and a healthy work-life balance. Why Employee Experience Matters The customer experience has long been the focus of many companies, but it’s not all that determines whether your business fails or succeeds.

Performance Support 52

Performance Support Metrics Performance Business 52

Dashe & Thomson

JANUARY 8, 2012

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort.

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Performance Support Blended Learning Support Performance 190

Living in Learning

JANUARY 3, 2015

Continuous Learning Agile design business impact change management design methods moments of need performance consulting performance support point of work time to competency workforce capability' Things are getting more social and collaborative, but the “T” word still seems to be central to the mission.

Performance Support 100

Performance Support Performance Support Agile 100

Learnnovators

OCTOBER 5, 2014

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith “ You can’t teach people everything they need to know. business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before.

Performance Support 100

Performance Support Support Performance Case Study 100

Learnnovators

JUNE 28, 2014

THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ). What are the results?

Performance Support 140

Performance Support Support Performance Enterprise 140

Learnnovators

MARCH 29, 2014

It defines over 470 key terms for instructional designers.” ~ Connie Malamed , on ID Guru, the performance support App for learning designers. Below are the questions we had in mind when we embarked on our journey: What is the significance of performance support apps for learning designers?

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Performance Support Support Performance Cognitive 165

KnowledgeCity

APRIL 15, 2024

In today’s fast-paced business world, the manager’s role is becoming more important than ever. As a leading provider of online training solutions , we understand the importance of building high-performing managers. The Importance of High-Performing Managers High-performing managers are essential to the success of any organization.

Performance Support 52

Performance Support Performance Skills Management 52

Allison Rossett

SEPTEMBER 19, 2012

In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support. Like Bob, I am hooked on performance support.

Performance Support 144

Performance Support Support Performance Training 144

Acorn Labs

MARCH 3, 2024

Most of the time, organisations don't bridge the gap between their annual performance reviews and actionable employee development. This isn't helping anyone, from your employees to your business's overall performance. The problem is that performance management as-is is unable to drive performance success.

Performance Support 52

Performance Support Performance Management Metrics 52