3 Sales and Customer Service Training Tips to Drive Revenue During the COVID-19 Pandemic

TOPYX LMS

Now more than ever, businesses must take action to mitigate and prevent financial damage by evaluating and shifting business tactics and strategy. Customer Service COVID-19

Sales Analytics

Your Training Edge

But in a new economic environment, a closed sale is not necessarily the sole measure for effectiveness of the salesperson and the sales presentation. There are several ways to measure sales and all of them can be used together to get a good picture.

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How Can a Customer Service eLearning Course Improve Sales?

eLearning Brothers

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. ” And that fundamental truth rings true for customer service.

How to Accelerate Sales Productivity for Financial Services

Allego

Joe spent several decades in the Wealth and Asset Management business, managing and leading both Advisors and Wholesaler Investment Consultants. The capital traded for this good or service today will reap future increased revenues beyond the initial outlay in the future.

12 Ways to Get the Most Out of Your Authoring Tool

investment if businesses are to enrich engagement. the content, and share it with their colleagues, confident that they’re ready for their sales pitch. services, meanwhile, allow content to be translated. can be configured to use any third-party service you.

Why Learners Lose Interest in Sales Training and How to Re-engage Them

TOPYX LMS

While all employee training is important, sales and customer service training is critical. This is because a company’s bottom line depends on the competence of its sales team. eLearning and Corporate Training Employee Training Sales Training

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Human Capital Transformation to Solve Business Problems

InfoPro Learning

The most successful employee training programs are created to solve business problems. You may find that your sales team needs more industry knowledge and product knowledge training. Most people already know that it is wise to invest in employee development.

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

Role of Enterprise LMS for Effective Sales Enablement

G-Cube

Thus, sales training needs to be effective enough that employees can onboard quickly, boost customer retention, and win deals. During these unprecedented times, sales teams must be well-prepared for every kind of virtual client interaction.

LMS: External Customer Service

Your Training Edge

Consider with whom your organization does business. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes? Do you share business or process with other organizations?

Product Training for a Distributed Sales Force

InfoPro Learning

After discovering a widening performance gap across the sales team, the company partnered with Infopro Learning to address the rapidly-evolving business challenges. Download the case study to learn: How a leading global media company increased sales by 7% through product training.

Game-based eLearning for customer service training

Indusgeeks

Customer service or customer support is a word that is quintessential to the existence of most companies but yet it’s not allocated with as much as importance as needed. The post Game-based eLearning for customer service training appeared first on Game-Based Training.

Top Financial Services Firms you need for your Business

Learnloft

The accounts management is the fundamental operation performed by every business regardless of its nature and size. It is owing to the fact that business companies cannot even survive without tracking the money cycle to keep investment in running and spare higher profit margins.

Winning Sales Enablement Strategies for the Financial Services Industry

Zunos

Today, in every facet and aspect of business, we’re hearing about the “customer experience” and the “buyer journey.” One of the ways you can take your brand to the next level involves incorporating sales enablement campaigns into your overall marketing strategy. Sales Enablement

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Creating A High Conversion Sales Funnel Using Video

mysimpleshow

The sales funnel is a visual metaphor describing the steps your leads take from their first introduction to your business to their first purchase. For the average business, a huge 79% of leads will never make a purchase. Helper explainer videos videos sales funnel conversions

Top 10 Sales Enablement Tools to Empower your Sales Force

Kitaboo

What is a Sales Enablement Tool? A sales enablement tool/ platform provides your sales force with all the resources they need to engage with prospective buyers and increase the chances of a sale. Here are some of the best sales enablement tools: 1.

Why An LMS Is Critical To Creating Impactful Online Sales Training

eLearning Industry

Given the pace of business today, it’s never been more critical for salespeople to continuously learn in order to stay ahead of customer needs and expectations. Learning Management Systems Customer Service Training eLearning Course Sales eLearning eBooks Sales Team

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Sales Forecasting

Your Training Edge

Summary: Continuing with our series on Sales Cycle Management, we now move to the second component, Sales Forecasting. Now that you’ve identified opportunities, a good forecast will allow you to realistically plan future sales. The second component of Sales Cycle Management (SCM) is Sales Forecasting. Many times, salespeople and sales managers do not take a realistic view of how many sales they can undertake during a particular time period.

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How To Integrate Automation Into Your Sales Process

Your Training Edge

Any company or business, whether new or established, aims at growing its client portfolio with every fresh interaction it has with the market. For this post, we show you four ways you can integrate automation into your sales processes to save on both time and money.

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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

Last week, we published a blog that highlighted five metrics that leaders in QSR operations should reference when evaluating their business operations and employee performance. We continue with the series this week to help empower business owners and managers to more accurately assess the success of their businesses. In today’s blog, we describe six metrics that can be used to evaluate the health of a business, specifically those in the hotel and hospitality segment.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three

Inkling

Today, we’ll focus on the retail industry and conclude our series by reviewing six retail store metrics to evaluate a business’ health. Higher conversion optimization means more sales with less advertising and promotion, lowering your operational costs. Same-store sales: Calculating your store’s percentage increase in sales over its previous year’s performance (same-store sales percent) is one of the most-tracked metrics in retail.

5 Best Practices for Using Competitive Intelligence in Sales Enablement

Sales Hacker Training

As such, much of sales and marketing’s focus is external to attract customers, and rightly so. The key to this internal success is sales enablement and quality, competitive intelligence. Improved communication between sales, marketing, and product. Sales Enablement Articles

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Steal this Sales Copy Formula to Sell More Courses!

LearnDash

But that’s easier said than done… how do you share your value proposition and develop a sales page that motivates people to invest into your course? If you have accurately identified your target market , writing effective sales copy will be much easier for you.

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Top 5 Sales Commandments

Your Training Edge

Maintain high sales numbers and satisfy your customer’s needs at the same time by using these Top 5 Sales Commandments. There are many rules of thumb to follow in any sales process. There are five simple sales commandments that will help you do both – in every sale. There is no such thing as a single sale. Businesses have come to depend on repeat customers and word of mouth. People buy products and services for emotional reasons.

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9 Ways to Boost Remote Sales Productivity

Allego

And when it comes to sales teams, remote work presents a unique set of challenges for sales managers tasked with leading geographically dispersed teams. Sales teams are built on camaraderie and competition, which is difficult to manufacture remotely. Sales teams these days also face additional barriers to productivity. 9 Steps to Drive Remote Sales Productivity. Sales Meetings. Don’t let COVID-19 stall your sales productivity.

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Virtual Selling Is Here To Stay: 3 Benefits of Remote Sales

Sales Hacker Training

Many sales leaders are already preparing for a future where effective virtual selling is a normal, ongoing business practice. It provides a business continuity plan. Virtual Selling Is a Business Continuity Plan. However, this requires buy-in from the sales professionals.

Finally! A Brain-Based Consultative Sales Program

Learningtogo

Consultative Sales Certification (CSC) is not about testing in the traditional sense. Instead, we focus on developing sales capability and performance that is based on neuroscience and customized for your team. THE CONSULTATIVE SALES MODEL. Consultative Sales Certification is based on extensive research of top-performing sales professionals in many different industries. Consultative Sales Planner (PDF). CONSULTATIVE SALES CERTIFICATION MODULES.

Brain 100

The Definitive Guide to Sales Manager Enablement

Zunos

Sales manager enablement is critical to the overall success of your Sales Enablement program. I see it in our own business with our customers, and I hear it from every practitioner with whom I speak. Sales managers are struggling. Who are the frontline sales managers?

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Scale Your L&D Organization in the Moment of Need with Managed Learning Services

InfoPro Learning

More than ever, business leaders understand that the growth of their organization and its competitive advantage is directly proportional to the growth of its employees. Here, we’ll discuss the evolution of employee development and how managed learning services can keep your L&D engine at top speed as your organization grows. Enter Managed Learning Services. Why Use Managed Learning Services to outsource L&D?

Meet the Hero of the Technical Sale: The Sales Engineer

Cloudshare

Sales engineer” (SE) is the title you’re mostly likely to see on their business cards, however those in the business go by several titles. More often than not the word “engineer” is used, as in presales engineer, sales engineer , or solutions engineer. Sales Enablement

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How Sales Reps Can Overcome 'Fear of Change' Objections

ej4 eLearning

Another example: their current solution is causing frequent interruptions of service, you can show how those interruptions are costing their company significant loss of revenue. Read our related blog on “ The Definition of Sales Insanity.”. Sales

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Why Product Training is Essential for Sales and Customer Support

InfoPro Learning

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service. Why Sales Training Alone Isn’t Enough. So to seal a deal, sales teams must impress with product knowledge.

Evaluating Sales Training Programs

Unboxed

The success of your company can largely depend on your choice in sales training. It can feel overwhelming, so treat this post as your roadmap to helping your sales team deliver. But before you zero in on new training, consider the following when evaluating sales training programs.

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Forrester Q&A: The Bar is High for Modern Sales Enablement

Allego

There are over 11,000 open jobs on LinkedIn with the term “sales enablement” in the description. Sales enablement as function and as a profession is having a moment. Shea serves B2B marketing and sales professionals with a focus on how business leaders must adapt to the empowered buyer.

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Finding the right touch in no-touch software sales

Cloudshare

What’s the new normal in business? However, when it comes to sales, their teams are no different. Contact is important, and complex technology, in particular, requires education and hand-holding – which isn’t possible in this age of no-touch software sales.

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