Net Promoter Score: How to engage with your users
Challenge to Learn
FEBRUARY 10, 2017
Using the Net Promoter Score (NPS) to engage with our customers proved to be very useful for Easygenerator. Wat is a Net Promoter Score? The Net Promoter Score is the outcome of a simple question: How likely is it that you will recommend to a friend or a colleague?” Based on the responses given, the users are divided into three groups: Promoters ; with a score of a 9 or a 10. Passives ; with a score of a 7 or a 8. How do you calculate a Net Promoter Score?