Remove Calendar Remove Create Remove Custom Remove Customer Service

How Your Company Can Use eLearning to Achieve Great Customer Service

OpenSesame

Due to the bad reputation customer service can receive, many people dread having to call their service providers for fears of such a situation, which can have an adverse affect on your company. There are two ways in which this fear of customer service can be harmful to you and your company. The first reason is if a customer has a need to call you but is afraid to, then you are unable to help them. What is Customer Service?

GETOGETHER 2017: Celebrating Customer Success!

Growth Engineering

It was Growth Engineering’s annual customer conference, The GETOGETHER 2017. Our awesome customers flew in from around the world, and truly wowed us and each other at this year’s GETOGETHER. The event celebrates everything our customers have achieved over the past year.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

How to create effective online training courses on a budget

Your Training Edge

Thus, it becomes very crucial for any online training service provider to develop strategies to develop appealing eLearning courses quickly and cost effectively. As an eLearning service provider, you might have a lot of valuable assets which may seem to be obsolete or irrelevant.

Budget 170

10 Tips To Create Online Training For Busy Employees

TalentLMS

In this article, we’ll share 10 tips to create online training courses for your busy employees, so that they always have time to train. How To Create Online Training For Busy Employees. Create An Online Training Calendar. Are your employees constantly racing the clock?

Tips For Running Your Business Smoothly

Your Training Edge

The technological advancements and new opportunities available in the business world due to globalization have resulted in higher profits, new customer bases and innovative business models. But, higher demands from consumers and increased competition created new challenges for managers.

Why Comcast (and Maybe Your Company!) Needs eLearning

OpenSesame

By this time you’ve probably heard the story, and maybe even the actual recording , of the Comcast customer service representative aggressively refusing to end AOL Vice President Ryan Block’s Comcast service. The service rep continuously asks variations of the same question, “Why is it that you’re not wanting to have the number one-rated internet service, number one-rated television service available?” What is Customer Service?

It’s All About the Brand, ‘Bout the Brand…

Learning Rebels

This is when your customer internally asks: “Why should I buy into this product, concept or idea?” Branding is about communicating to your customer – and do not for one second let your eye leave the prize. The people within your organization are the customer.

Maslow 220

3 Secrets Chick-fil-A Leaders Know About Culture That You Should Too

Learnloft

People cannot stop talking about their impeccable customer service or the fact they make more per store than any other fast food restaurant and they are closed on Sunday. It’s Not Just the Customer Experience.

How to Design Workplace Learning Like a Pro – Start with These 5 Dangerous Questions

eLearningArt

Or is it that you just heard yourself say you’d be happy to create and present a slide deck to help roll out a new HR benefit that starts next month? Or maybe your boss can’t stop talking about how great it would be to have some “online learning” about great customer service.

Growth Engineering Win Big At BESMA

Growth Engineering

We won the BESMA for Best Training Centre of The Year because our learning technology and training solutions have directly improved our clients’ sales performance and customer satisfaction. We work with each customer to design a tailored training solution that meets their specific needs.

Should your corporate training strategy move to the MOOC?

Your Training Edge

It is purely based on your business goals and comprises of targets such as increased productivity, reduced attrition, improved customer service, etc. This number not only includes training, but also other talent initiatives such as maintaining the knowledge management systems and creating personal development plans. For one, your training calendar is simplified because instead of securing specific dates and venues for trainings, you simply create deadlines for your MOOCs.

Why Employee Training Should Be as Routine as Timesheets

Pract.us

Formal training, like classes or videos, usually occupies a special place in our calendars. When you shrink training down to a few minutes, your team can fit it into the schedule or even take advantage of the downtime between the last customer call and the next meeting.

Building a Compliance Training Brand

Interactive Services

Not all learners are created equally. To that end, consider building a training strategy with a training calendar, awareness campaigns, and refreshers. By Jim Bachert (Director, Compliance Learning, Interactive Services). How seriously does your organization take compliance?

How to calculate eLearning ROI

LearnUpon

The processes we created help us to better understand how our LMS fits important use cases and to ensure all of our work is customer-focused. Planning a session meant juggling multiple calendars. Let’s say feedback indicates that additional customer service training is required.

ROI 67

5 Key Ways to Improve Your Online Franchise Training

GoConqr

From talking to our customers and researching what the best do, we’ve identified 5 elements that successful companies incorporate to improve their online training franchise programs. At GoConqr, we make it easy for franchisors to create and distribute engaging learning content.

5 Key Ways to Improve Your Franchise Training

GoConqr

From talking to our customers and researching what the best do, we’ve identified 5 elements that successful companies incorporate to improve their franchise training programs. So, prepare a calendar establishing the frequency with which you want to distribute franchise training programs.

LMS – a Learning Portal that adapts to your Changing Needs

Paradiso

An LMS provides just that and, in addition, it allows you to create coursework, distribute it and manage curriculum, training, and evaluation tools from anywhere and on any device. LMS proves to be a powerful tool, especially for corporates that are into consulting services and specialize in staffing and training the workforce to become industry-ready. Curricula Calendars : LMS allows creation, setting, publication and distribution of course-schedules, deadlines, and tests.

8 Top Priorities For Your LMS Needs Assessment

Petra Mayer

If, for example, you are a business owner who wants to add training programs to your service offering and you don’t need to track their progress or performance, then you likely don’t need a full LMS. Product and service quality. This will often require an API customization.

Congratulations to the finalists of the 2016 Moxie Awards!

mLevel

To see which companies will take home one of our coveted Moxies, mark your calendars for June 16, and we’ll meet you at Morgan Manufacturing. Create Job Alert. Create Job Alert. They’re reporting a 3X year-over-year revenue expansion with a 26X return on customer LTV.

Job 130

Top 10 ‘Must Have’ Blended Learning Tools

Continu

Once your system is in place, an LMS provider will help you create personalized training experiences, reduce training costs, and track employee performance/skill development. They can be used as part of your training workshops in sales or customer service scenarios. Here are a few formative assessment apps to consider: FlipGrid : Creates prompts to start discussions and offers employee conversation via video. Kahoot : Creates, plays, and share fun learning games.

Accidental CLO, Intentional Learning

CLO Magazine

A self-proclaimed “accidental CLO,” Jesse Jackson has served in numerous roles at the multinational banking and financial services firm JPMorgan Chase & Co. “As jobs are being destroyed, new jobs are being created. Photo by David Lubarsky.

CLO 68

Looking Back at the Year in e-Learning, and Other Web Links

Mindflash

Forget the calendars and Christmas sale TV ads. training expenditures—including payroll and spending on external products and services—jumped 13 percent to $59.7 billion, and spending on outside products and services jumped more than $2 billion to $9.1

6 Training Trends for 2018 (and 3 you’re still not doing right)

Unboxed

As we turn the calendar into 2018, training leaders are looking for the next big things in learning and development. SHRM confirms that to create a true culture of learning, CEO buy-in is critical. 4: Created vs. Curated content. Save the Date.

Types of Learning Systems

eLearning 24-7

What is a sales enablement platform and why if they pitch it for sales training, does it offer customer service training too? Focuses heavily on “sales training” push BUT also customer service training too. Most customers use them for sales training and customer support training. Most will have the calendar and waitlist (but plenty do not). Allow administrators to create system roles. Let me ask you an honest question.

The Ultimate Guide to Engaging Your Employees in Onboarding and Training

Impart!

You may be thinking that creating a culture of learning is about providing the best educational resources, holding lots of training, or offering employees funding for external training. To create and sustain buy-in for your training initiatives, customize them to your employees’ needs.

Guide 52

Top 100 Tools for Learning in 2015

OpenSesame

Compete for personal records on various games created to test your focus, flexibility, memory and speed. Crash Course — With a grant from Google, YouTube personalities John and Hank Green have created a series of videos teaching high school and college-level courses for free.

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees. You’re creating chaos and disempowering your people.