One interesting example that you give is instant messaging apps to quickly guide people through a new process or a challenging set of tasks. Another area we need to consider is ethics and privacy within learning analytics. Does it violate user privacy ?

How Leadership Training Must Change in a WFH World

CLO Magazine

These platforms (more akin to People Analytics Technology ) take in data from HR tools, feedback platforms, emails, instant messages (such as Microsoft Teams and Slack for Business) and calendar meeting invites and use it to find patterns and trends.

CLO 79

10 VILT Software

Ed App

Learners will receive a notification when an event is coming up and will be able to add it to their calendar. Zoom facilitates webinars, VILT, online meetings, instant messaging, file sharing, group messaging, and more on its web conferencing and video conferencing platform. This platform has a lot of security measures in place to protect the privacy of its users and safeguard their information.