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Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. That’s why a huge component of a large product launch is often a refreshed approach to customer training.

Case Study Customer Satisfaction Survey and Response

ProProfs

“Your most unhappy customers are your greatest source of learning” – Bill Gates. To be honest, an angry customer is a real pain in the neck. A customer satisfaction survey is a common way for thousands of companies all over the world to reach their business goals.

Microlearning Case Study: Healthcare (Call Centers and Claims Centers)

Count5

Health Insurance Leader Improves Customer Experience. With the company’s expansion, its customer service and claims agent population also grew to manage separate health plans in 28 states and two international markets. q Use Case #2: Reinforcement of Learning.

Case Study: Online Sleep Medicine School saves +50% on LMS costs after migrating to Custom Built Platform in record time

Academy of Mine

While the majority of its educational services focuses on in-person training locally in Atlanta and other outlying areas, the Atlanta School also provides high quality continuing education and certification courses online, as well. . Highly personalized 24/7 Expert Customer Support.

How To Create Successful Video Training Content (A Case Study)

TechSmith Camtasia

Industry: IT Service Management. Solution: Create and share video training content with TechSmith Camtasia and Snagit. But how did SoftwareONE become so successful at creating corporate training videos? Finally, I hope you found this case study helpful!

Mobile-Learning for a Retail Training Company — Case Study

Enyota Learning

Basically, an application that rolls out training and determines the competency of the learners by studying if processes are being followed, the data being collected would also determine a manager’s effectiveness as a coach!

How Two Businesses Scored Big with Gamification (Case Studies)

Paradiso

Game mechanics can be applied outside the environment of games, to create engaging experiences as well as assign rewards and recognition. Case Study 1. The intention was to train their customer service reps quickly without investing a lot of money. Case Study 2.

5 Case Studies that Prove Learning Games Work

Growth Engineering

In another study 2 , it was found that computer based simulations elicit better learner performance and knowledge retention than non-simulation instruction. The meta-study found that, compared to other methods, simulation games deliver: 20% higher post-training self-efficacy.

How Intesa Sanpaolo Produced Over 1 Million Hours of Learning Content With Docebo

Docebo

Needing a way to incentivize learning, and radically change their “modus operandi,” the company turned to Docebo to create an ecosystem of bite-sized learning objects via a white labeled Netflix-style learning portal called Apprendo. DOWNLOAD THE CASE STUDY! Intesa Sanpaolo S.p.A

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Kineo Insights Webinar: Kronos Moodle Case Study

Learning Visions

The following are my notes from Part 2 of the webinar: Our Journey: Harnessing Moodle to Deliver Customer Training Kronos – Scott Severn and Lynn Bennett – manage the customer training team for Kronos. Kronos delivers products and services to customers managing workforce. Scott and Lynn are with customer services group and deliver training to customers – through Moodle. Today: How we’re using Moodle from customer usability.

Case Study: Greenlight Planet & EduMe - Driving salesforce productivity & engagement

Edume

With over 27 million customers in 60+ countries, it’s a truly global enterprise. Greenlight Planet’s sales agents provide a direct link to its customers. A very insightful app, I have learnt a lot about Sun King products and customer service.

Case Study: Waterstones Academy – Goal-Based Learning for Booksellers

Rob Hubbard

Waterstones’ reputation is built upon the knowledge and enthusiasm of their 4,500 booksellers, who are able to offer passionate and informed recommendations and advice to customers. The final challenges were that Waterstones wanted to be able to create and edit the content themselves.

Case Study: How the mobile operator Tigo increased sales by 66%

Edume

Tigo Honduras is the country's largest mobile operator with close to 5 million customers. It's part of Millicom, a leading provider of cable and mobile services across Latin America and Africa with 51 million customers and revenues of $6 billion in 2017. read full case study.

Yo Quiero Learning! Taco Bell Spices Up Training

CLO Magazine

The Mexican-inspired fast-food giant Taco Bell is known for creating unique limited-time offers multiple times a year. Being able to clear out the old content and get rid of it so that it’s not cluttering up the space and creating a distraction for the learners is really important.

7 Steps to an Effective Serious Game or Gamification Implementation

Knowledge Guru

One of the reasons serious games are hard to create successfully in-house is the lack of game design skill most organizations have on their teams. A platform can make life much easier for your team… but creating the game itself is less than half the battle.

3-Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

Wait staff will increase wine spending per customer by 20% in 2016 vs 2015. Wait staff should be able to: Ask presumptive questions to encourage customers to order wine (e.g., Notify the customer of any out-of-stock items, within one hour of receiving the order in the system. For example, the restaurant in the example above could determine which server sells the most wine, and discreetly listen in on their conversations with customers.

2-Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

Large financial services company with call centers across the United States. After taking this course, all CSRs will know the process of escalating a customer call to their manager. Why should CSRs know the process of escalating a customer call to their manager? So that we know our customers are happy. Why should our customers be happy? In the Crafting a goal part of the first Design Series Challenge, we reviewed how to create SMART goals.

How ChargePoint Reduced Partner Support Calls by 89% With LearnUpon’s LMS

LearnUpon

Each installer required training on how to effectively install their Smart Charging Stations for the end customer – a key factor to the business’s success. Right now, they could train their installers in one portal, and when they were ready, they could create additional, individual portals.

Building A Talent Pool

CLO Magazine

The global technology services company has partnered with Per Scholas, a nonprofit IT training program in New York City, to provide adults from underserved communities with the training they need to fill jobs in the technology industry. “We Our society has a problem.

Why this non-profit deserves a Fortune 500 LMS

LearnUpon

Milestone Health Care Quality Units (HCQU) West is a non-profit organization dedicated to improving services for patients with disabilities in western Pennsylvania. Funds were reallocated from state-run institutions toward supports and services for community-living options.

4 Ways Gamification Drives Business Results

Bottom-Line Performance

Waiters and waitresses improved their level service to restaurant patrons, resulting in a 1.8% But what if the training you create is so engaging, employees WANT to do it when they aren’t working? gamification case studies game-based learning Knowledge Guru

How Telkonet Built an Online University to Fuel the Growth of their Reseller Business

LearnUpon

This, in turn, would protect their reputation by helping their partners deliver excellent service to the end users of their products. Provide them with a dedicated Customer Success Specialist and support team to help them get the best results from their training.

How Associations Bridge the Skills Gap With Digital Badges

Talented Learning

Success depends on the ability to create value for their brand. In this case, the badge automatically renews for one year. The EDUCAUSE badge program includes the following categories of engagement: Community Service, Leadership Development, Communications, Awards and Subject Matter.

Beyond the Lab

CLO Magazine

These factors create additional challenges for practitioners in finding and using relevant research to improve their products and services. To create that value result, DAU developed a new model for how the university’s research enterprise can deliver products and services (Figure 1).

What every software company needs in a learning management system

LearnUpon

As two young companies, we’ve quickly established reputations by developing software that helps customers to achieve their goals. That search for a flexible, scalable and affordable LMS brought them to LearnUpon, where they’ve since learned to love our customer support.

How Nuxeo University Used Docebo to Develop The Heart of its Knowledge Management Strategy

Docebo

With Docebo now deployed, we introduced a number of new Nuxeo University use cases, such as: Facilitating the onboarding process. This includes any integrator, prospects, or customer new to our platform. We use the notification add-on to share any new content created and published.

De-escalate Your Angry Customers with Customer Service Training

CommLab India

This statement differentiates good and bad customer service. The experience you deliver to your customers is the most important factor and it marks the success of your business. In this context, customer service training takes the center stage.

Moodle Services Provider – How would you Choose the Right One?

Paradiso

Now that you’ve zeroed down on using Moodle for your training needs, next step would be to hire the right Moodle service provider. And we know it’s a daunting task, given the proliferation of Moodle service providers. Be aware of such service providers!

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

Getting the most out of your Subject Matter Experts

Bottom-Line Performance

I mentioned that, in many cases, some percentage of content exists, but not in written format. Once all of the blanks are filled in, you read your completed story out loud only to find you’ve created a pretty silly plotline, which is the point of the game! These worksheets allow a SME to “fill in the blanks” of a case study, employee scenario, or process-in-action sequence without having to start with a blank piece of paper.

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How SmartBear Supports their Customers’ Success With LearnUpon LMS

LearnUpon

With a fast growing customer base, the business wanted to improve product knowledge and provide better onboarding and retention, in a scalable way. LearnUpon has proven to be the perfect solution for them, delivering actionable results for SmartBear and their customers. Case Studies

Why And How You Should Educate Customers On Your Products

TalentLMS

But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. This is why “customer education” is also thought of as “customer empowerment”.

3 Steps for Finding the Best E-Learning Service Provider

Frooxl

Choosing a service provider can be daunting. With many services, you can turn to Yelp or Angie’s List, and peruse a few dozen reviews. When choosing an e-Learning service provider, however, it’s not quite as easy.

5 Tips for Improving SaaS Customer Retention Rates

Cloudshare

It’s far easier to retain current customers than to gain new ones – and it’s much more profitable. In fact, acquiring a new customer can cost as much as five times more than keeping an existing customer, and that’s only the beginning. How often does a less trained customer?