Rob Hubbard

NOVEMBER 21, 2013

Waterstones’ reputation is built upon the knowledge and enthusiasm of their 4,500 booksellers, who are able to offer passionate and informed recommendations and advice to customers. They access knowledge-based materials in support of the activities. They reflect upon their learning and gather evidence of it.

Case Study 56

Case Study Study Site Performance Support 56

Integranxt

NOVEMBER 16, 2023

Experiential learning cultivates active engagement and immersion among learners, which in turn empowers employees to acquire invaluable work-centric skills, specialized content-area expertise, and enhanced soft skills encompassing communication, customer service, time, and project management, among a myriad of other advantages.

Theory 52

Theory Simulations Case Study Blended Learning 52

Appsembler

JULY 17, 2023

Gain insights into the final decision-making process, implementation planning, and negotiation of contracts and service-level agreements (SLAs). Additionally, assess the vendor’s customization and integration options to ensure their LMS can adapt to your organization’s unique requirements seamlessly.

vendor 52

vendor LMS Case Study HIPAA Training 52

learnWorlds

JANUARY 18, 2022

When it comes to attracting and retaining customers, customer education offers the best solution. With a solid customer education program in place and the effective practice of educational marketing , a business can easily stand out from the competition and build a loyal customer base that keeps on growing and growing.

Custom eLearning Development 131

Custom eLearning Development Custom Education Program 131

Docebo

SEPTEMBER 16, 2020

Whether you’re looking to train customers, partners, or employees, a learning management system (LMS) is the best tool to deploy the onboarding process and employee onboarding training. . Onboarding customers. #3. Decrease customer churn. Onboarding customers. But wait, there’s more (below ). #1. Onboarding partners. #4.

LMS 130

LMS Organization Case Study Learning Management System 130

Arlo Training & Events Software

MARCH 18, 2020

Whether you’re an existing Arlo customer, or a new customer looking to join us today, we’ve put some plans in place to help make things a little easier during this uncertain time. Firstly, we can assure you that Arlo is well placed to continue operating in these circumstances, and our service to you is unaffected.

Case Study 98

Case Study Music Custom Free 98

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? To do that, product knowledge is imperative.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? To do that, product knowledge is imperative.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

learnWorlds

JULY 17, 2023

ChatGPT’s vast knowledge base enables it to respond to a wide array of topics and prompts. In a customer service training program, ChatGPT can play the role of a customer, presenting various scenarios and allowing learners to practice their problem-solving and communication skills.

Diversity Training 52

Diversity Training Compliance Training Simulations Games 52

Learning Visions

DECEMBER 17, 2014

Portal Search Engine knowledge base, communities, courses xAPI Learning Record Store Analytics/reports Newsfeeds How do we create ecosystem solutions? Case studies Examples may not include all six components. Financial services: structured learning, talent management, knowledge management, access to experts.

Performance Support 202

Performance Support Social Networks Metrics Support 202

SweetRush

JULY 28, 2022

In our article Comparing Off-the-Shelf vs. Custom eLearning Solutions: Which Is Best? , we took an honest look at the benefits and potential pitfalls of buying a ready-made eLearning solution versus building something from scratch with a custom eLearning solution provider. What is custom learning? Why would we do this?

Sexual Harassment Training 69

Sexual Harassment Training Compliance Training Harassment Training Diversity Training 69

Arlo Training & Events Software

MARCH 18, 2020

Whether you’re an existing Arlo customer, or a new customer looking to join us today, we’ve put some plans in place to help make things a little easier during this uncertain time. Firstly, we can assure you that Arlo is well placed to continue operating in these circumstances, and our service to you is unaffected.

Case Study 52

Case Study Music Free Custom 52

Arlo Training & Events Software

MARCH 18, 2020

Whether you’re an existing Arlo customer, or a new customer looking to join us today, we’ve put some plans in place to help make things a little easier during this uncertain time. Firstly, we can assure you that Arlo is well placed to continue operating in these circumstances, and our service to you is unaffected.

Case Study 52

Case Study Music Free Custom 52

WhatFix

FEBRUARY 2, 2023

With a solid program in place, you can ensure your team has the knowledge and skills needed to provide efficient, reliable, and cost-effective services to your customers. This type of training typically focuses on topics such as inventory management, supply chain management, freight management, and customer service.

Program 52

Program Compliance Training Effectiveness Create 52

CLO Magazine

OCTOBER 10, 2018

VR training currently fits into one of three models: skills-based, knowledge-based and behavioral. With the knowledge-based model of VR training, content is replaced in its spatial context, enhancing cognition. Today, most VR training platforms are built on the skills- or knowledge-based models.

Simulations 75

Simulations Off-shore Case Study Virtual World 75

Kapp Notes

SEPTEMBER 21, 2015

Can you give me an example of a how a customer has used mLevel? Our customers have found quite a bit of success using mLevel to train their sales force, both on product knowledge as well as sales process. Several customers have used mLevel in their new hire orientations. Kapp: That’s very interesting, thanks.

Conversation 100

Conversation Compliance Training Case Study Metrics 100

WhatFix

FEBRUARY 2, 2023

Basic employee training and a shared knowledge base or internal wiki is no longer enough to fulfill your employees learning needs. Competitive advantage Most importantly, well-trained employees are better equipped to deliver quality services to your customers, way better than what your competition can offer.

Examples 52

Examples Strategy Program IBM 52

WhatFix

FEBRUARY 23, 2023

Aside from the above-mentioned types of handover documentation, you might also encounter different ones, such as succession plans , sales-to-service handoffs, and financial handovers. You can read the entire case study of how Greenwich Square managed the handover process here. See Whatfix in action now!

Templates 52

Templates Help Create Case Study 52

learnWorlds

JULY 14, 2022

If you need to create a customized learning unit for very specific purposes, then you might need an authoring tool to achieve that. Using another e-learning authoring tool is suggested for advanced users, instructional designers, and trainers who are looking for very advanced and custom learning activities and need to create them themselves.

Authoring Tools 116

Authoring Tools eLearning Tools Authoring Compliance Training 116

learnWorlds

JULY 31, 2023

This is particularly beneficial for anyone doing a people-oriented job, like customer support, sales, medical professionals , HR, and employees in managerial or supervising positions. Examples: Some fantastic team-based activities are case study analysis, product ideation & brainstorming, or cross-departmental problem-solving projects. ?

Collaborative Learning 52

Collaborative Learning Activities Collaboration Teams 52

Infopro Learning

NOVEMBER 3, 2020

Today the customer experience is one of the top factors consumers consider before making a purchase. This is one of the many reasons why improving customer service is a high priority for many modern organizations. They need to know how your offerings can help customers with their pain points.

Sales 419

Sales Knowledge Productivity Product 419

Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries.

Knowledge 410

Knowledge Blended Learning Productivity Product 410

WhatFix

JULY 25, 2022

For instance, an employee working with the customer relationship team replaced by customer feedback software might be moved to the public relations team. The employee can show off their highly transferable skills and use their knowledge of customer dealing to bring fresh ideas and perspectives to the team.

Benefits 52

Benefits Diversity Training Performance Support Specialist 52

Spark Your Interest

NOVEMBER 7, 2020

Where does your customer training journey begin ? After a customer has purchased your product? And what customer resources do you include in your program? And produce a few high-quality customer training resources to inspire your user? What is Customer Training? Why is Customer Training Important? .

Miro 147

Miro Custom Authoring Tools Case Study 147

Limestone Learning

MAY 31, 2022

PT: Five Key Success Principles in Building Human-Centric, Networked and Innovative Organizations (Free for ATD members) With the world undergoing constant disruption and customer needs quickly evolving, the Coca-Cola Company recognizes that it needs to innovate constantly. In the end, it must be consumer-centric.

Free 101

Free Blended Learning Brandon Hall Develop 101

LearnUpon

FEBRUARY 20, 2018

is a leader in electrical and wireless infrastructure engineering, construction, and service for the utility, industrial and commercial industries. Having never used an LMS before and with a complex use case, they found LearnUpon. Thanks to the ease of use and expert customer support, Phalcon launched two successful learning tracks.

LMS 41

LMS Diversity Training Portal Training 41

ProProfs

MARCH 19, 2021

Senior Career Specialist at job service provider FlexJobs, Brie Reynolds, recommends three ways to cultivate soft skills: Identify existing soft skills and build upon them for improvement. It is also a question of attracting and retaining customers by understanding and delivering on their requirements. Improved Customer Service.

Skills 52

Skills Develop Authoring Tools Diversity Training 52

ProProfs

OCTOBER 26, 2022

This is how much Accenture estimates US companies lose each year due to customer churn stemming from poor customer service. . From creating a high-quality product or service to conducting savvy marketing campaigns – there are several ways to make people fall in love with your brand. . Industry Knowledge .

Customer Service 52

Customer Service Assessment Services Custom 52

Learning Visions

MAY 20, 2009

No service companies. Clearly says something about the state of the fragmented eLearning market -- mostly small shops providing services or companies doing it in-house using all of the aforementioned tools. If you were to ask people whose companies buy in elearning, youd be more likely to hear about the service companies.

Brandon Hall 100

Brandon Hall Corporate eLearning eLearning Consultant Moodle 100

ProProfs

JULY 26, 2021

Whether you’re talking about real-time productivity reports collected in-house or company vehicle tracking and payment by customers off-site, you can use the information collected to manage a workforce effectively. Clarity about what values a company brings to customers is necessary on the part of employees. Employee Self-Service.

Software 52

Software Authoring Tools Management Diversity Training 52

Instancy

AUGUST 16, 2023

Adaptive learning takes advantage of AI to customize instruction based on each student’s specific needs. In conventional training methods, employees receive the same instruction regardless of their own knowledge bases and learning styles.

Education 52

Education Simulations Virtual World Privacy 52

OpenSesame

MAY 3, 2011

By creating a culture and workplace of engagement, collaboration and flexibility, you’re attacking not only the “soft” issues of your employees’ attitudes and feelings about their work but the “concrete” issues of productivity, customer service and ultimately, profit. What’s Next: Securing the Knowledge Base. “My

Case Study 52

Case Study Wiki Tips Communities of Practice 52

learnWorlds

MARCH 21, 2023

Comparing things like pricing, looking at customer reviews, and what kind of support you expect from the best online course platform are crucial elements when it comes to choosing a course creation tool that suits your specific needs. It allows for custom learner navigation paths (completion requirements).

Comparison 98

Comparison Diversity Training Platform Authoring Tools 98

Trivantis

JANUARY 9, 2012

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. Text message strings are populated based on syntax algorithms. Peter Sorenson is the President of QUIZZICLE , a custom elearning development company located in Connecticut. Case Studies.

Custom eLearning Development 40

Custom eLearning Development CourseMill Authoring Tools Lectora 40

Ed App

MARCH 3, 2022

Customized e-Learning solutions offer organizations tailored ways to fill training gaps and educate staff on how to resolve issues. Customized e-Learning Solution #1 – EdApp. Customized e-learning solutions work best when they are truly customizable, accessible, and editable. Price: Contact for pricing.

Blended Learning 52

Blended Learning Solution Authoring Tools Custom 52

LifterLMS

OCTOBER 12, 2021

I got a job as basically a glorified babysitter, a personal security specialist, carding foreign service officers around Baghdad, making sure that they get to their meeting safely. Also, propping up bases in Iraq and Afghanistan, and keeping them safe. Chris Badgett: To [inaudible 00:25:42] with my customers.

Site 108

Site YouTube Create Social Networks 108

The eLearning Coach

NOVEMBER 16, 2009

Many of these tools and services are free or have a free trial period, which can encourage you to experiment in a small way at first. Although Edublogs seems focused on academia, its also ideal for other types of organizations due to its centralized control, privacy options, security features, custom branding and support. MindMeister.

Social Media 83

Social Media Social Networks Wiki Media 83