Innovation In Induction Training: A Case Study

G-Cube

million customers has a talent pool of about 15,000 committed employees. While this allows the company to offer its customers a wide array of financial products, it is a challenge to reach out to such a staggering number of employees – especially the ones who are newly recruited.

Case Study: International software and services firm

Performitiv

Finally, the Performitiv software has out-of-the-box reporting to allow instructors, program managers, learning leaders and stakeholders to receive easy-to-understand reports without a lot of configuration or customization. The Performitiv system is being used to regularly evaluate new hire, customer service and product-specific curricula.

Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Teaching someone how to use your product effectively is at near parity with the quality of the product itself!

Case Study Customer Satisfaction Survey and Response

ProProfs

“Your most unhappy customers are your greatest source of learning” – Bill Gates. To be honest, an angry customer is a real pain in the neck. A customer satisfaction survey is a common way for thousands of companies all over the world to reach their business goals.

Surprising Course Failure Case Study Transforms into Monetized Content Expert Business with WordPress Ecommerce and WooCommerce Pro BobWP

LifterLMS

Surprising course failure case study transforms into monetized content expert business with WordPress ecommerce and WooCommerce pro BobWP (Bob Dunn) in this episode of LMScast hosted by Chris Badgett of LifterLMS. You can introduce people to quality products.

Microlearning Case Study: Healthcare (Call Centers and Claims Centers)

Count5

Health Insurance Leader Improves Customer Experience. With the company’s expansion, its customer service and claims agent population also grew to manage separate health plans in 28 states and two international markets. q Use Case #2: Reinforcement of Learning.

Mobile-Learning for a Retail Training Company — Case Study

Enyota Learning

Our secret to success is simple—a good product always speaks for itself. As with projects of such nature, there is a strong need for driving the product development decision. In this case, the client was a well-known retail consultancy firm based in Australia.

How To Create Successful Video Training Content (A Case Study)

TechSmith Camtasia

Each consultant has to highlight the benefits of each software they offer and answer any questions customers may have. To be effective, the training needed to meet the high standards of in-person instruction to accurately advise customers. Organization: SoftwareONE.

Virtual Reality Case Studies in Healthcare, Enterprise, and Higher Ed

Learnbrite

The time is right for senior executives, including enterprise strategists, operations leaders, product owners, and marketing heads, to map out how they might put [AR/VR] technology to use. Associates log in to a virtual store space to learn how to interact with customers.

Mobile Video Sales Certifications Open Doors for Pharmaceutical Companies [Case Study]

Allego

In addition to the discipline provided by video rehearsal, Gish noted that mobile video also gives reps fast and easy access to more peer-to-peer learning opportunities – in the form of bite-sized best-practice examples, objection-handling instructions, and customer win videos.

How To Create Successful Video Training Content (A Case Study)

TechSmith Camtasia

Each consultant has to highlight the benefits of each software they offer and answer any questions customers may have. To be effective, the training needed to meet the high standards of in-person instruction to accurately advise customers.

Case Study: Greenlight Planet & EduMe - Driving salesforce productivity & engagement

Edume

With over 27 million customers in 60+ countries, it’s a truly global enterprise. Greenlight Planet’s sales agents provide a direct link to its customers. A very insightful app, I have learnt a lot about Sun King products and customer service.

Artificial Intelligence in eLearning: Case Study

eLearning Company

The Challenge We Faced We were tasked with developing an eLearning course that would allow customer service center staff to practice conversations with the customers who are not satisfied with the quality of the products received. If you’ve ever taken a conversation-based eLearning course before, you were probably given a limited choice of questions and … Continue reading "Artificial Intelligence in eLearning: Case Study".

5 Case Studies that Prove Learning Games Work

Growth Engineering

In another study 2 , it was found that computer based simulations elicit better learner performance and knowledge retention than non-simulation instruction. The meta-study found that, compared to other methods, simulation games deliver: 20% higher post-training self-efficacy.

The Heinz Ketchup Case Study

Jay Cross

My midterm exam in Marketing Management at Harvard B-School was the Heinz Ketchup Case. You, the student, had just been appointed brand manager (we called it product manager back then) for the iconic red condiment. The case asked the classic question, “What would you do?”

Kineo Insights Webinar: Kronos Moodle Case Study

Learning Visions

The following are my notes from Part 2 of the webinar: Our Journey: Harnessing Moodle to Deliver Customer Training Kronos – Scott Severn and Lynn Bennett – manage the customer training team for Kronos. Kronos delivers products and services to customers managing workforce. Scott and Lynn are with customer services group and deliver training to customers – through Moodle. Today: How we’re using Moodle from customer usability.

Social Learning pays off! A Success Story

Origin Learning

Sharing success stories and lessons learnt from business in a centralized repository, creating a best practices community, providing a platform to deliver key messages from the senior leaders led to stronger customer engagement. Learning by force is passé.

Using Games to Improve Product Knowledge

Knowledge Guru

Product knowledge training is one of the most common types of training in many organizations. Some companies release multiple new products every month, whereas others have so many different products that getting new hires up to speed can turn into a nightmare. Customer Examples.

Case Study On How You Can Validate The Learnability Of Online Courses

EI Design

How To Validate The Learnability Of Online Courses: Case Study. At EI Design , we have been offering custom learning and performance solutions for nearly 15 years now. A product of our Innovation Lab , our unique framework is now ready.

How Protect-A-Bed Uses Knowledge Guru for Better Product Training

Knowledge Guru

Our customers frequently use Knowledge Guru to train sales reps and other employees on product knowledge. We have used Knowledge Guru to help our accounts learn the differences in our products and to help train and motivate salespeople to learn more about our products.

Case Study: How the mobile operator Tigo increased sales by 66%

Edume

Tigo Honduras is the country's largest mobile operator with close to 5 million customers. It's part of Millicom, a leading provider of cable and mobile services across Latin America and Africa with 51 million customers and revenues of $6 billion in 2017. read full case study.

The Blended Learning Approach to Customer Training (Free Webinar)

Bottom-Line Performance

What makes customer training effective? And how do you design solutions that help customers not only use your product, but master it? This past June, we shared a case study on customer training in partnership with one of our clients, Roche Diagnostics.

Case Study: Waterstones Academy – Goal-Based Learning for Booksellers

Rob Hubbard

Waterstones’ reputation is built upon the knowledge and enthusiasm of their 4,500 booksellers, who are able to offer passionate and informed recommendations and advice to customers.

Capitalize on New Growth Opportunities by Automating your Onboarding

Docebo

How one company unlocked new channels for efficient employee, customer and partner training. In a new case study, Technical Training Manager Erick Weitkamp shares how his team was able to provide effective, efficient learning content for employees, partners and customers.

The Top 10 Challenges that eLearning Professionals Face Everyday

Docebo

In some cases, you may find that your clients are being unrealistic simply because they are inexperienced. Otherwise, you may have to dig into your profit margin in order to deliver an eLearning product that lives up to expectations.

Yo Quiero Learning! Taco Bell Spices Up Training

CLO Magazine

We wanted to make it easier for employees to get training materials and easier to understand why we launch the products that we do and how it relates to our customer insights,” she said. “It’s

E-Learning in the Automobile Industry: Maximizing Dealer Efficiency using LMS

G-Cube

Customizing its new age WiZDOM LMS G-Cube created a learning portal that delivers training seamlessly across the vast spread of the dealer network. They were able to apprise themselves on newer products as well as schemes for their prospective clients.

‘Konnect’ to Liberate Learning from LMS

Origin Learning

Realizing this gap in the learning landscape, Origin has come out with Konnect – an innovative product solution that gives a comprehensive tracking mechanism to organizations with foresight on evolving learning trends. “We The analytics module shows the successful impact of the product.

Capitalize on New Growth Opportunities by Automating your Onboarding

Docebo

How one company unlocked new channels for efficient employee, customer and partner training. In a new case study, Technical Training Manager Erick Weitkamp shares how his team was able to provide effective, efficient learning content for employees, partners and customers.

How to Measure the Impact of Training on Your Bottom Line

CourseArc

Research from over 66 studies shows a definite positive correlation between training and an organization’s performance. How much more productive will your organization be post-training? But you can’t justify the ROI if you don’t have real data to back up your business case.

Unleashing Superheroes Case Study: Richard Culpin

Growth Engineering

Creating a strong team culture full of engaged and productive employees is a priority for most business leaders today. He joined Growth Engineering in 2012 and made the leap from Customer Excellence to join the Commercial Team earlier this year.

Case Study: 1st Choice Real Estate School cuts costs over 50% by migrating to custom built LMS platform

Academy of Mine

This caused not only confusion by paying customers, but also substantial revenue loss for 1st Choice. Tech support responds to all our requests in a timely manner and is able to customize our LMS to fit our unique and specific needs.” Multiple customized course certificates.

Product Training vs Soft Skills Training

Your Training Edge

can be taken as “good to have” instead of vital component, and product training like quality control skills are usually viewed as a box ticking exercise, not always monitored at the workplace to assess value. Differentiating Between Soft Skills & Product Skills. Product Training.

Skills 141

Interview BNP Paribas Asset Management: Digit’learning, an upskilling tool with gaming elements

Coorpacademy

Developed by Coorpacademy and co-created with the company’s marketing department, the platform offers several training courses on BNP Paribas Asset Management’s financial products. We wanted to increase the expertise of our branch advisors on BNP Paribas Asset Management products.

Beta Program, Email List, Acquisition - A Case Study in What Not to Do

Tony Karrer

A company with a very good product (the leader in its category) asked its leading users to participate in a Beta program right around the time they were acquired. The Product Team Jan 6, 2006 Any word on the Beta? May 22, 2006 On the new company's blog, it says that the product is in full beta, and that they have already received feedback. Yet, I have not seen anything about the product in over a month. Discussion of alternative products starts on the list.