Case Study: Telstra and Intrepid Partner to Transform L&D

Intrepid by VitalSource

Last year, the Australian government mandated the transition of all fixed-broadband services to a nationalized network which presented a huge challenge in terms of economic and competitive challenges for Telstra. The sales organization in particular needed to be more effective and move faster to compete in this newly competitive environment so they reinvented their training model. Click here to read the entire case study.

Case Study: Greenlight Planet & EduMe - Driving salesforce productivity & engagement


How did an innovative FMCG company increase its agents’ sales by 116% ? With over 27 million customers in 60+ countries, it’s a truly global enterprise. Greenlight Planet’s sales agents provide a direct link to its customers. They’re responsible for selling its wide range of products, providing excellent customer service, and gaining an in-depth understanding of user needs. I have improved my sales because I followed the tips from the app.


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Case Study: How the mobile operator Tigo increased sales by 66%


Tigo Honduras is the country's largest mobile operator with close to 5 million customers. It's part of Millicom, a leading provider of cable and mobile services across Latin America and Africa with 51 million customers and revenues of $6 billion in 2017. Like many mobile operators, Tigo's agents are its distribution network, and they're responsible for selling a wide range of products and providing excellent customer service. read full case study.

7 Top Skill-Building Activities That Are Ideal For Customer Service Online Training


In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Here are 7 skill-building activities that you may want to add to your customer service online training. Employees must use this skill set to identify and address customer needs.

Customer Experiences that Bridge the gap Between Sales and Growth

Infopro Learning

Providing quality customer experiences is a huge competitive advantage in today’s market. In fact, the quality of service you provide has a direct impact on your organization’s growth and revenue. Retaining customers is also less expensive than acquiring new ones.

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International Telecommunications company Tigo reduce training time by 83% with EduMe


Serving more than 52 million customers in 11 countries, Tigo, a leading provider of cable and mobile services, turned to EduMe’s Workforce Success platform to help improve workforce productivity, quality, safety and customer service. Blog Case Studies Workforce Success

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How to leverage Product Knowledge Training for Increased Sales

Infopro Learning

Today the customer experience is one of the top factors consumers consider before making a purchase. This is one of the many reasons why improving customer service is a high priority for many modern organizations. Each module was focused on a single product or service.

High Flying Service and Support

Engage in Learning

Introducing the customer. 200 people in various roles from designers and engineers, through to production, sales and support. What the customer was looking for. They were an existing customer of Engage in Learning, using the Engage in Learning LMS platform.

5 Ways Clients like Uber use EduMe to Improve Quality of Learning


It’s also not scalable - it becomes unfeasible when your workforce is dispersed - as is increasingly the case with remote work on the rise - or large. It wasn’t just a case of having their existing materials to hand, to access whenever, but for new materials to be received on a regular basis.

Building on Future Success

Engage in Learning

Introducing the customer. This customer creates new, sustainable communities, with a strategic focus on the south of the country. What the customer was looking for. The customer had been using another company for their eLearning requirements. Case Studies Construction

Spotlight on… Machmade Ltd


We provide a full plumbing service from domestic homes to large-scale projects including British Gas and other major commercial clients. Having this team of local plumbers allows us to provide rapid response , emergency plumbing services 24 hours a day, 365 days a year.

How Associations Bridge the Skills Gap With Digital Badges

Talented Learning

In this case, the badge automatically renews for one year. The EDUCAUSE badge program includes the following categories of engagement: Community Service, Leadership Development, Communications, Awards and Subject Matter. NWFA University uses digital badges to recognize the completion of a series of courses, or a learning path in a certification track for specialization in either Installation or Sales. Young Adult Library Services Association.

Does Your Sales Team Have Bad CX Habits?


We all want to deliver for our customers, starting with a sales experience that builds trust between our organization and our buyers. After all, sales sets the stage for the entire customer journey. Sales is where current challenges are discussed and in turn, promises are made. Those promises may be made with the best of intentions, but if your sales team doesn’t have a full understanding of the entire customer journey, it’s difficult to avoid over-promising.

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Why Product Training is Essential for Sales and Customer Support

Infopro Learning

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.

Why Product Training is Essential for Sales and Customer Support

Infopro Learning

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.

How Maptek Successfully Leverages Salesforce with their LMS


They wanted an LMS that could integrate easily with their Salesforce CRM to help track client progress and provide custom reports from customer training data. Through working with their dedicated Customer Success Specialist and experiencing tangible results, they plan to expand the number of available online courses to provide robust training options for their customers. “We Maptek believes LearnUpon’s customer service helps them stand out from other LMSs.

What every software company needs in a learning management system


As two young companies, we’ve quickly established reputations by developing software that helps customers to achieve their goals. That search for a flexible, scalable and affordable LMS brought them to LearnUpon, where they’ve since learned to love our customer support. KeyedIn was founded in 2011 by George and Lauri Klaus, business leaders who achieved enormous success with the sale of their previous venture, Epicor. Agree to Terms of Service.

Creating A High Conversion Sales Funnel Using Video


The sales funnel is a visual metaphor describing the steps your leads take from their first introduction to your business to their first purchase. As a result, improving sales funnel conversions can result in a big boost to your company growth.

How to Create Interactive Content for Sales Enablement


Engaging interactive content can transform conversations with sales prospects and convert them into customers. Creating interactive content for sales enablement is an effective practice to convert prospects into loyal customers. It is important to differentiate between content for marketing and sales enablement. The interactive content you create for sales enablement should reflect your brand and be in tune with your buyer’s persona.

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50 Ways to Lever Learning

The Performance Improvement Blog

Business case-study – drawing lessons from discussing the documented story of actual events in another organization. Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback. (My apologies to Paul Simon.). In a learning culture , formal training is just one of many methods used to facilitate employee learning.

Identifying the Right Product Knowledge Training Methodology for Your Business

Infopro Learning

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. Product knowledge is an important component of providing quality service.

The Best Enterprise LMS 2.0 for Training and Knowledge Retention


In that case, you might want to go through a formal privacy training program during onboarding. If you’re anything like our customers, you’d pick option C. B2B salespeople can use it to look through content on a plane, and customer service reps can review new scripts in between calls.

Developing Core Competencies of Your Extended Workforce


Most of our case studies related to training extended workforce and their success, show that they have got two things right: Identifying the difference between their KRAs and their KPIs Enabling and empowering their extended workforce to achieve KPIs. Using LMS content that covers these points, and trains them on the softer KPIs of customer experience, transparency, and empathy will improve business goals like customer retention, repeat customers, customer loyalty, etc.

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Dealership Employees Need Training on KPIs to Achieve Overall Business Goals


Most of our case studies related to automobile dealerships and their success, show that they have got two things right: Identifying the difference between their KRAs and their KPIs Enabling and empowering their dealership employees to achieve KPIs. increase in customer retention, and tremendous increase in “Good Value for Cost of Service” scores. They achieved this through customer engagement training rolled out for their frontline staff at all dealerships.

Utilizing Corporate Training to Train and Engage a Remote Workforce

Infopro Learning

Whether it is used for customer service or compliance training, micro-learning helps mobile or remote employees fit in training into their busy schedules.

How to Build Online Training Solutions for the Modern Salesforce


Without a constant flow of sales, your business is likely to wither. In today ’ s highly complex and changing business landscape you need to constantly, skill, reskill and upskill your sales workforce. Why are online training solutions a must for your sales team?

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Best Practices for Retail Training Programs

Roundtable Learning

The retail industry can be tough on employees; they need to know the company, learn all of the new products, and work with customers every day. Here are some examples of training you can incorporate into your onboarding program: Using Virtual Reality To Tour A Sales Floor.

Salesforce Learning Solutions: AppExchange Buyer’s Guide

Talented Learning

Last week in San Francisco it was impossible to miss the presence of Salesforce , with more than 170,000 customers, employees, developers and business partners swarming the streets during the annual Dreamforce conference. It is evidence that, as the world’s leading customer relationship management (CRM) platform, Salesforce continues to fuel extraordinary enterprise software market momentum. Sales learning platform for Salesforce. Sales enablement solutions.

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8 Tips To Create Branching Scenarios That Resonate With Employees

Infopro Learning

The first is the individual employees must interact with, such as a customer persona who wants to return an item or file a complaint. For example, the protagonist who must satisfy the unhappy customer. In this case, the employee dictates how the main online training character will interact with the customer persona in order to achieve the desired outcome. For instance, the customer service associate must interact with the customer in order to identify the issue.

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Top 25 Training Topics for Small Business Employees

Customer care. Everyone in your company, from sales to sanitation should know about and practice good customer care. Simple steps, such as greeting a client when they walk into your business, replacing, “we don’t do that” with “here’s how we can help,” and following clear, effective escalation paths will improve your customer experience. Good people management skills improve customer loyalty and decrease complaints. Handling difficult customers.

Why Custom eLearning is “the New Black” for Sales Training


Traditionally, sales training was a face-to-face affair, delivered in the classroom and incorporating demonstrations from an instructor and role-play activities for participants to learn the practical application of new skills. Today, however, a growing number of businesses are geographically dispersed nationally and even globally, which calls for a smarter solution to sales training. You could even say that custom elearning is “the new black” for sales training.

Building a distribution model for Valvoline’s product training

Rustici Software

Valvoline , one of the world’s leading suppliers of premium branded lubricants and automotive services, approached us with an increasingly familiar scenario. If you’d like to know more about Valvoline’s successful content distribution efforts, read the full case study here.

Skill Gap Analysis for Employees – The What, How and Why


However, this may be vital for a role like customer service, but maybe not as important as learning how to use a new CRM database for your sales team members. For example, you can measure on topics like sales enablement, performance management, and customer service. You may even consider outside contacts like customers or vendors if employees interact regularly with them. Templates and case studies.

The Corporate Learning Guide to Spaced Repetition and Feedback Loops (Free Download)

Knowledge Guru

More sales. Better customer service. A case study of an organization that used a spaced repetition solution and achieved tangible business results. There are many causes for ineffective training, but one of L&D’s greatest enemies is forgetting. If learners fail to embed new knowledge into their long-term memory, they will be unable to apply it on the job. When training is treated as a one-time event, tangible results will be limited.

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Top 10 Instructional Design Tips for Effective eLearning

CommLab India

We used scenarios in a sales training course which teaches sales reps how to close a sale. For instance, a course on customer relations was made engaging when employees identified the different types of customers by playing a game. Use case studies . Using case studies in e-learning promotes an interactive exchange between learners and teaches them problem solving skills.

Equip Your Reps to Win More Deals With These 5 Keys of Product Knowledge Training

Sales Hacker

I’m sure you’ve heard this before, and it’s as true in Sales as anywhere else. That’s why ongoing product knowledge training needs to be a priority in every sales team. After all, shouldn’t your sales reps be doing research and gathering that information themselves?

Best of Training Industry's 2013 findings

Training Industry

In 2013, Training Industry’s studies focused on a variety of topics, ranging from onboarding and knowledge transfer to the use of virtual environments in leadership development. High sales department turnover produces the greatest negative impact on business. Customer Service, Sales, and Information Technology (IT) have the highest reported turnover rates. ACTION ITEM: Look for ways to retain sales people with effective onboarding programs.