Intrepid by VitalSource

OCTOBER 28, 2019

Last year, the Australian government mandated the transition of all fixed-broadband services to a nationalized network which presented a huge challenge in terms of economic and competitive challenges for Telstra. The sales organization in particular needed to be more effective and move faster to compete in this newly competitive environment so they reinvented their training model. Click here to read the entire case study.

Case Study 40

Case Study Study Enterprise Agile 40

Edume

DECEMBER 4, 2018

How did an innovative FMCG company increase its agents’ sales by 116% ? With over 27 million customers in 60+ countries, it’s a truly global enterprise. Greenlight Planet’s sales agents provide a direct link to its customers. They’re responsible for selling its wide range of products, providing excellent customer service, and gaining an in-depth understanding of user needs. I have improved my sales because I followed the tips from the app.

Case Study 40

Case Study Sales Study Sun 40

Edume

MAY 21, 2018

Tigo Honduras is the country's largest mobile operator with close to 5 million customers. It's part of Millicom, a leading provider of cable and mobile services across Latin America and Africa with 51 million customers and revenues of $6 billion in 2017. Like many mobile operators, Tigo's agents are its distribution network, and they're responsible for selling a wide range of products and providing excellent customer service. read full case study.

Case Study 40

Case Study Beginner microlearning Upgrade 40

TalentLMS

APRIL 9, 2018

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Here are 7 skill-building activities that you may want to add to your customer service online training. Employees must use this skill set to identify and address customer needs.

Customer Service 44

Customer Service Activities Services Skills 44

Infopro Learning

JULY 27, 2020

Providing quality customer experiences is a huge competitive advantage in today’s market. In fact, the quality of service you provide has a direct impact on your organization’s growth and revenue. Retaining customers is also less expensive than acquiring new ones.

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Custom Sales Customer Service Simulations 266

Edume

JANUARY 13, 2021

Serving more than 52 million customers in 11 countries, Tigo, a leading provider of cable and mobile services, turned to EduMe’s Workforce Success platform to help improve workforce productivity, quality, safety and customer service. Blog Case Studies Workforce Success

Sales 52

Sales Case Study microlearning Customer Service 52

Infopro Learning

NOVEMBER 3, 2020

Today the customer experience is one of the top factors consumers consider before making a purchase. This is one of the many reasons why improving customer service is a high priority for many modern organizations. Each module was focused on a single product or service.

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Knowledge Productivity Product Sales 234

Engage in Learning

JANUARY 28, 2020

Introducing the customer. 200 people in various roles from designers and engineers, through to production, sales and support. What the customer was looking for. They were an existing customer of Engage in Learning, using the Engage in Learning LMS platform.

Services 41

Services Support Totara Case Study 41

Edume

JANUARY 29, 2020

It’s also not scalable - it becomes unfeasible when your workforce is dispersed - as is increasingly the case with remote work on the rise - or large. It wasn’t just a case of having their existing materials to hand, to access whenever, but for new materials to be received on a regular basis.

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Quality Case Study Lesson Score 67

Engage in Learning

JANUARY 27, 2020

Introducing the customer. This customer creates new, sustainable communities, with a strategic focus on the south of the country. What the customer was looking for. The customer had been using another company for their eLearning requirements. Case Studies Construction

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Case Study Sample Custom Communication 41

Edume

JANUARY 6, 2020

We provide a full plumbing service from domestic homes to large-scale projects including British Gas and other major commercial clients. Having this team of local plumbers allows us to provide rapid response , emergency plumbing services 24 hours a day, 365 days a year.

Case Study 60

Case Study Pipes Engineering Teams 60

Talented Learning

APRIL 8, 2017

In this case, the badge automatically renews for one year. The EDUCAUSE badge program includes the following categories of engagement: Community Service, Leadership Development, Communications, Awards and Subject Matter. NWFA University uses digital badges to recognize the completion of a series of courses, or a learning path in a certification track for specialization in either Installation or Sales. Young Adult Library Services Association.

Knowing Doing Gap 63

Knowing Doing Gap Association Digital Skills 63

Litmos

JUNE 26, 2019

We all want to deliver for our customers, starting with a sales experience that builds trust between our organization and our buyers. After all, sales sets the stage for the entire customer journey. Sales is where current challenges are discussed and in turn, promises are made. Those promises may be made with the best of intentions, but if your sales team doesn’t have a full understanding of the entire customer journey, it’s difficult to avoid over-promising.

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Sales SAP Teams Case Study 46

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.

Productivity 189

Productivity Product Support Sales 189

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.

Productivity 180

Productivity Product Support Sales 180

LearnUpon

NOVEMBER 28, 2017

They wanted an LMS that could integrate easily with their Salesforce CRM to help track client progress and provide custom reports from customer training data. Through working with their dedicated Customer Success Specialist and experiencing tangible results, they plan to expand the number of available online courses to provide robust training options for their customers. “We Maptek believes LearnUpon’s customer service helps them stand out from other LMSs.

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Specialist Integrate Case Study Custom 51

LearnUpon

MARCH 29, 2016

As two young companies, we’ve quickly established reputations by developing software that helps customers to achieve their goals. That search for a flexible, scalable and affordable LMS brought them to LearnUpon, where they’ve since learned to love our customer support. KeyedIn was founded in 2011 by George and Lauri Klaus, business leaders who achieved enormous success with the sale of their previous venture, Epicor. Agree to Terms of Service.

Learning Management System 51

Learning Management System Multitasking Case Study Software 51

mysimpleshow

JUNE 30, 2020

The sales funnel is a visual metaphor describing the steps your leads take from their first introduction to your business to their first purchase. As a result, improving sales funnel conversions can result in a big boost to your company growth.

Conversation 69

Conversation Sales Video Create 69

Kitaboo

AUGUST 6, 2019

Engaging interactive content can transform conversations with sales prospects and convert them into customers. Creating interactive content for sales enablement is an effective practice to convert prospects into loyal customers. It is important to differentiate between content for marketing and sales enablement. The interactive content you create for sales enablement should reflect your brand and be in tune with your buyer’s persona.

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Sales Interactive Convert Storyboard 55

The Performance Improvement Blog

DECEMBER 16, 2015

Business case-study – drawing lessons from discussing the documented story of actual events in another organization. Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback. (My apologies to Paul Simon.). In a learning culture , formal training is just one of many methods used to facilitate employee learning.

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Customer Service Wiki Simulations Wikipedia 109

Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. Product knowledge is an important component of providing quality service.

Knowledge 256

Knowledge Productivity Product Business 256

Zunos

DECEMBER 1, 2020

In that case, you might want to go through a formal privacy training program during onboarding. If you’re anything like our customers, you’d pick option C. B2B salespeople can use it to look through content on a plane, and customer service reps can review new scripts in between calls.

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Enterprise Knowledge microlearning SAP 89

G-Cube

FEBRUARY 3, 2021

Most of our case studies related to training extended workforce and their success, show that they have got two things right: Identifying the difference between their KRAs and their KPIs Enabling and empowering their extended workforce to achieve KPIs. Using LMS content that covers these points, and trains them on the softer KPIs of customer experience, transparency, and empathy will improve business goals like customer retention, repeat customers, customer loyalty, etc.

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LMS Learning Management System Develop Ratio 100

G-Cube

JANUARY 20, 2021

Most of our case studies related to automobile dealerships and their success, show that they have got two things right: Identifying the difference between their KRAs and their KPIs Enabling and empowering their dealership employees to achieve KPIs. increase in customer retention, and tremendous increase in “Good Value for Cost of Service” scores. They achieved this through customer engagement training rolled out for their frontline staff at all dealerships.

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Business Ratio Simulations LMS 100

Infopro Learning

FEBRUARY 28, 2020

Whether it is used for customer service or compliance training, micro-learning helps mobile or remote employees fit in training into their busy schedules.

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Training Train Blended Learning Micro-Learning 256

Kitaboo

AUGUST 26, 2020

Without a constant flow of sales, your business is likely to wither. In today ’ s highly complex and changing business landscape you need to constantly, skill, reskill and upskill your sales workforce. Why are online training solutions a must for your sales team?

Sales 63

Sales Solution Case Study Simulations 63

Roundtable Learning

JULY 7, 2020

The retail industry can be tough on employees; they need to know the company, learn all of the new products, and work with customers every day. Here are some examples of training you can incorporate into your onboarding program: Using Virtual Reality To Tour A Sales Floor.

Blended Learning 52

Blended Learning Virtual World Program Case Study 52

Talented Learning

NOVEMBER 14, 2017

Last week in San Francisco it was impossible to miss the presence of Salesforce , with more than 170,000 customers, employees, developers and business partners swarming the streets during the annual Dreamforce conference. It is evidence that, as the world’s leading customer relationship management (CRM) platform, Salesforce continues to fuel extraordinary enterprise software market momentum. Sales learning platform for Salesforce. Sales enablement solutions.

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Guide Solution NetExam Diversity Training 62

Infopro Learning

MARCH 20, 2018

The first is the individual employees must interact with, such as a customer persona who wants to return an item or file a complaint. For example, the protagonist who must satisfy the unhappy customer. In this case, the employee dictates how the main online training character will interact with the customer persona in order to achieve the desired outcome. For instance, the customer service associate must interact with the customer in order to identify the issue.

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Create Tips Case Study Storyboard 208

Pract.us

JANUARY 24, 2017

Customer care. Everyone in your company, from sales to sanitation should know about and practice good customer care. Simple steps, such as greeting a client when they walk into your business, replacing, “we don’t do that” with “here’s how we can help,” and following clear, effective escalation paths will improve your customer experience. Good people management skills improve customer loyalty and decrease complaints. Handling difficult customers.

Business 106

Business Atlassian Coaching Social Media 106

PulseLearning

JANUARY 17, 2018

Traditionally, sales training was a face-to-face affair, delivered in the classroom and incorporating demonstrations from an instructor and role-play activities for participants to learn the practical application of new skills. Today, however, a growing number of businesses are geographically dispersed nationally and even globally, which calls for a smarter solution to sales training. You could even say that custom elearning is “the new black” for sales training.

eLearning Tools 40

eLearning Tools Sales Custom Case Study 40

Rustici Software

JANUARY 14, 2020

Valvoline , one of the world’s leading suppliers of premium branded lubricants and automotive services, approached us with an increasingly familiar scenario. If you’d like to know more about Valvoline’s successful content distribution efforts, read the full case study here.

Productivity 70

Productivity Product Case Study Version 70

Continu

AUGUST 28, 2019

However, this may be vital for a role like customer service, but maybe not as important as learning how to use a new CRM database for your sales team members. For example, you can measure on topics like sales enablement, performance management, and customer service. You may even consider outside contacts like customers or vendors if employees interact regularly with them. Templates and case studies.

Knowing Doing Gap 40

Knowing Doing Gap Analysis Skills Case Study 40

Knowledge Guru

FEBRUARY 25, 2014

More sales. Better customer service. A case study of an organization that used a spaced repetition solution and achieved tangible business results. There are many causes for ineffective training, but one of L&D’s greatest enemies is forgetting. If learners fail to embed new knowledge into their long-term memory, they will be unable to apply it on the job. When training is treated as a one-time event, tangible results will be limited.

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Guide Corporate Learning Free Case Study 181

CommLab India

DECEMBER 11, 2016

We used scenarios in a sales training course which teaches sales reps how to close a sale. For instance, a course on customer relations was made engaging when employees identified the different types of customers by playing a game. Use case studies . Using case studies in e-learning promotes an interactive exchange between learners and teaches them problem solving skills.

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eLearning Strategy Instructional Instruction Case Study 75

Sales Hacker

JULY 24, 2020

I’m sure you’ve heard this before, and it’s as true in Sales as anywhere else. That’s why ongoing product knowledge training needs to be a priority in every sales team. After all, shouldn’t your sales reps be doing research and gathering that information themselves?

Productivity 71

Productivity Product Knowledge Sales 71

Training Industry

DECEMBER 23, 2013

In 2013, Training Industry’s studies focused on a variety of topics, ranging from onboarding and knowledge transfer to the use of virtual environments in leadership development. High sales department turnover produces the greatest negative impact on business. Customer Service, Sales, and Information Technology (IT) have the highest reported turnover rates. ACTION ITEM: Look for ways to retain sales people with effective onboarding programs.

Industry 69

Industry Sales Coaching Case Study 69