Excellence in Customer Training: A Roche Case Study
JUNE 4, 2014
In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Sadly, our industry focuses on “corporate learning” that helps the sales rep or the support technician, but neglects the needs of the customer.
The Myth of “Micro-Learning”
MAY 13, 2015
Sales. Here’s an example of what one team member, Jackie Crofts , recently did with her skill-builder: she produced a fabulous AfterEffects video that we will use as a “product tour” of Knowledge Guru.
4 Ways Gamification Drives Business Results
JANUARY 15, 2013
What’s the value of a more informed sales rep? Without real-life examples, those four buzz phrases sound a whole lot like empty corporate speak. increase in sales for a large restaurant chain. increase in sales while using the tool.
How Associations Bridge the Skills Gap With Digital Badges
APRIL 8, 2017
Here are a few strong examples: American Institute of CPAs. In this case, the badge automatically renews for one year. Co-authored by Linda Bowers, CTO, WBT Systems.
Learning Insights Guide 2017: Progress with Purpose
3Learning Insights 2017 Foreword Page 4 Case study Page 12 Case study Page 20 2 Moving from. Don’t let perfect be the enemy of good 11 Learning Insights 2017 L&D Case study To roll out a new brand across its. measure, but in this case, it was a.
Why a Case Study is the Key to Training Success
MAY 25, 2015
Ashley, a sales representative for Big Sales Corp, is going to a dinner event with prospective clients. This is an exaggerated example of a short case study. What is a case study? How can case studies be applied to elearning?
7 Tips for Millennial Sales Training Success
APRIL 14, 2016
In fact, a few years back I was held captive in a three-day public workshop put on by a well-known, national sales training organization with whom I was partnering. I just couldn’t take one more monotonous minute listening to the trainer drone on as he slogged through a 200-page consultative sales process manual. Sales recruiting is already a daunting task given old stereotypes. Repeat sales messaging often and in different modes.
How Games Drive Sales Enablement (Webinar)
JUNE 21, 2016
This is why so many sales training professionals have started to implement games into their sales enablement programs. Today’s sales trainers are pairing games with mobile reinforcement and microlearning to help sales reps be successful.
3 Training Tips for Winning Sales Conversations
FEBRUARY 14, 2017
Successful reps tailor their sales conversations to meet the needs of prospects and convey their products’ value proposition in an effective manner. Today, let us look at three best practices of training your sales folk to hold winning conversations with potential customers.
Using Games to Improve Product Knowledge
NOVEMBER 25, 2013
In the case of organizations with a large amount of products to sell, this means making it easier to acquire foundational knowledge. Customer Examples. Case Studies case study knowledge guru product knowledge training
Online Product Training for Sales Reps – An E-learning Expert’s Insights
OCTOBER 10, 2016
Product knowledge is essential for sales people to make the right pitch. With sales people handling multiple products in the product line, you need to ensure they make the right pitch based on the customer’s requirements. Training sales reps on the functioning and features of products.
A Range of Options for Scenarios and Storytelling
NOVEMBER 10, 2016
Provided Examples. Stories with examples make the abstract concrete. That is a real example from my software training days. Examples are the most passive method of using scenarios and storytelling, but they still work. Case Study with Practice.
Tailoring Sales Training The Right Way
AUGUST 25, 2011
Sales training isn’t an out-of-the-box commodity. Many sales leaders and learning organizations want a customized sales training experience from their third-party providers, whether it be traditional live or some form of virtual.
Top 25 Training Topics for Small Business Employees
JANUARY 24, 2017
Everyone in your company, from sales to sanitation should know about and practice good customer care. Appropriate dress can improve safety, efficiency, sales, and customer satisfaction. To train employees on your offerings, focus on stories, especially case studies.
What You Missed at TRYxAPI – ATD ICE
MAY 18, 2015
What Nick and the team have put together is a highly usable and useful means to understand not only what xAPI does for businesses — it identifies the open source tools that are freely available for people to use on their own to literally try xAPI in their own organizations with a blueprint for how to replicate those case studies. Two of Riptide’s examples really resonated strongly.
How Associations Bridge the Skills Gap With Digital Badges
APRIL 8, 2017
Here are a few strong examples: American Institute of CPAs. In this case, the badge automatically renews for one year. Associations around the world face a common challenge — how to remain relevant and expand their footprint in their particular domain.
The Explosive Growth of Extended Enterprise Training
FEBRUARY 17, 2016
Businesses primarily invest in extended enterprise training for three reasons – to make money, save money or reduce sales cycle times. For companies selling a product, training distributors and dealers in less time can result in new product sales sooner.
Learning Transfer: 3 Ways to Incorporate Work Place Realities in E-learning
JULY 24, 2016
For example, consider a sales training scenario. A trainer is training sales people on how to handle customer objections. Case studies : Case studies are real-time experiences of organizations. This is better explained with an example.
The Science of Remembering: Strategies for Long-Term Retention (Free Webinar)
MAY 28, 2014
Her session included expanded case studies of clients where we have applied the science of learning and remembering to achieve tangible business results. Case studies from our work with Roche Diagnostics and ExactTarget demonstrate how these learning strategies impact business results.
3 Ways to Kickstart Your Product Launch with Quality Content
JUNE 24, 2016
But the success of the product ultimately hinges on the effectiveness of the sales team. Therefore, one of the most crucial components to any successful launch is ensuring your sales force is prepared to fire on all cylinders after the product is released. Sales content is the quintessential element that propels sales organizations to drive revenue. For example, maybe your key messaging is better suited as a short video. Sales Enablement
Harnessing Learning Theories for the Mobile Platform: A m-learning perspective
JULY 24, 2014
The learners are sent word lists on their mobile devices, with examples of usage in different contexts. For instance, for learners in the medical community, learning through case studies is a common approach.
8 Ways To Use 360-Degree Online Training Videos In Corporate eLearning
NOVEMBER 9, 2016
For example, the equipment or tools nearby that can help them contain the spill quickly. Instead of just reading about the usage instructions, they’re able to follow along with a visual example. Virtual Reality Case Studies.
Considering E-Learning? Learn from the Successes of Others
JUNE 3, 2013
For example, you could deliver training to anyone in the world, people can complete training at their own pace, and you can provide a consistent message in your courses. Real examples take the abstract and make them concrete and relatable to our own situations.
Reflections on DevLearn’s xAPI Hyperdrive
NOVEMBER 11, 2014
So many great examples of the Experience API, literally, “in Practice” on display; here is what’s still sticking with us from what we saw at the Hyperdrive event. Still emanating from DevLearn two weeks ago, the buzz about the Experience API is resonating.
LMS Technology Trends: Why Focus Is The Next Big Thing
OCTOBER 13, 2016
Many vendors get bent out of shape about losing sales opportunities on features and then dedicate too many resources on R&D. Later, I moved into high-end LMS sales for 13 years — specializing in solutions for corporate extended enterprise and associations. Case Studies Galore.
Top 10 Instructional Design Tips for Effective eLearning
DECEMBER 11, 2016
We used scenarios in a sales training course which teaches sales reps how to close a sale. View this sample elearning course. Use case studies . Instructional Design (ID) plays a crucial role in designing an engaging and effective e-learning course.
Compelling content hooks you in and won't let go
Clive on Learning
AUGUST 10, 2015
According to a 1997 study by Robin Dunbar at the University of Liverpool, personal stories and gossip make up 65% of our conversations. Here are two of my own examples: The Emperor's New Slide Show : which demonstrates how dangerous Powerpoint can be in the wrong hands.
3 Questions You Should be Asking About Gamification
OCTOBER 21, 2016
Over the course of an hour, Karl looked at three original research studies (gathered from over two million data points in Axonify), two case studies ( Toyota Motor Sales and Walmart Logistics ) and one meta-analysis (a study of studies).
From Learning to Marketing, One Leader’s Worthwhile Switch
JANUARY 9, 2017
For Andrea Grodnitzky, the new chief marketing officer at Richardson Sales Training, her customers are learning leaders at some of the world’s top sales organizations. Our customers are both sales professionals and learning leaders,” she explained. “I’ve
New survey reveals Top 2017 Corporate Learning Trends
JANUARY 27, 2017
And, if you follow us, you’ll know that we like to feature Don and Carol Leaman, CEO of Axonify , in our first webinar of the year to talk about the survey results and share case studies that highlight these trends in action.
Making the Best Use of Learning Objectives for Training Evaluation
NOVEMBER 16, 2016
Questions that require learners to summarize the information acquired, assignments that involve classification of cases, elements, events, etc., using established criteria, and problems that require learners to identify examples of concepts or principles.
Using storytelling in e-learning: An e-learning strategy
FEBRUARY 4, 2014
They can be helpful in citing examples for the learner to relate or learn from. This mode of storytelling can be utilized in varied trainings including sales or marketing training and soft skills courses. Stories are often a popular mode of learning in our formative years.
5 Things To Consider When Selecting A Training Provider
OCTOBER 7, 2015
As a former financial services executive, HR leader and now, B2B sales trainer, I’ve been involved with corporate training for the best part of two decades. Generic, one-size-fits-all case studies, or role plays from an entirely different industry are still common practices in classrooms across the globe. When selecting, insist that any training provider you select customizes core elements of their training program like case studies, role plays, examples and terminology.
Interactivities in Level 2 and Level 3:Limited and Moderate Interactions
OCTOBER 11, 2016
For example, if employees need to be trained on any guidelines they need to adhere to, level 2 interactivity would work. It uses examples, non-examples, case studies, and even simple scenarios. It uses examples, non-examples, case studies, and complex scenarios.
A Conversation with John Deligiannis of mLevel
SEPTEMBER 21, 2015
In both cases, I see them as positive developments and trends we are definitely helping drive through our work here at mLevel. Can you give me an example of a how a customer has used mLevel? Deligiannis: Lots of examples!
50 Ways to Lever Learning
The Peformance Improvement
DECEMBER 16, 2015
Simulation – replicating real-life problem solving within a safe environment; for example, learning business acumen by working with a team to solve a typical business problem and receiving immediate feedback on their performance. (My apologies to Paul Simon.).
The Evolving Face of Embedded Performance Support
OCTOBER 5, 2014
What are some of the interesting use cases/stories that can inspire others? Success Stories/Case Studies. “I’m The examples and use cases included are inspiring and help trigger ideas for more possibilities.
Where is L&D heading?
OCTOBER 6, 2015
For example, it’s important that your intranet is mobile optimised, so when someone is away from their desk, they can quickly look up the information they need and put it into action. Community of Practice Case Study.
Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild
DECEMBER 17, 2014
task & process support (explanations, sample outputs, step-by-step instructions, advice links) diagnostic tools -- to help you diagnose and solve complex problems (calculators, comparison tools, etc.) It''s not a case of "we''ve delivered the course and we''re done." Case studies Examples may not include all six components. Steve shares an example from a healthcare company that built off structured learning, performance support and knowledge management.