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Why Corporate Training is Broken And How to Fix It

Jay Cross

Workers are disgruntled 10. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom. Person-to-person instruction is no longer cost-effective. White collar workers outnumbered their blue collar colleagues for the first time. Remember Digital Think, SmartForce, Pensare, NETg, KnowledgeNet, UNext, Docent, One Touch, Centra, InterWise, and their brethren?