Why Corporate Training is Broken And How to Fix It
JULY 17, 2012
Workers are disgruntled 10. What worked twenty years ago doesn’t work well in the social, always-on, networked world of business we now inhabit. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom. Person-to-person instruction is no longer cost-effective. White collar workers outnumbered their blue collar colleagues for the first time. Workers are disgruntled.