Designing a Performance Support Program for a Global BFSI Leader

Infopro Learning

The banking and financial services industry is constantly changing and adapting all the time. Advancements in technology and current events are changing the way these businesses interact with both their customers and even their employees. Stage 2 Performance Support System.

How Point-of-Work Shapes Effective Change

Living in Learning

I've decided the chase is too narrow, and it’s not about the PS rabbit, it’s about shaping Change around a Performance Paradigm.maybe performance support is needed.maybe not. Change Leadership Discovery & Consulting EPS readiness assessment Learning Ecosystems Learning Readiness Assessment Performance Support Performer Support Sustained Capability Technology

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How Point-of-Work Shapes Effective Change

Living in Learning

I've decided the chase is too narrow, and it’s not about the PS rabbit, it’s about shaping Change around a Performance Paradigm.maybe performance support is needed.maybe not. Change Leadership Discovery & Consulting EPS readiness assessment Learning Ecosystems Learning Readiness Assessment Performance Support Performer Support Sustained Capability Technology

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5 Ways Performance Support Can Help You Amplify Productivity

Docebo

This free report, published in partnership with The 70:20:10 Institute, uncovers how performance support brings learning and working closer together. Performance support, also known as job guidance, is one such approach that’s gaining traction in L&D circles and it isn’t just a piece of advice about how to carry out a specific job effectively. Five Ways Performance Support Increases Productivity. Performance support leads to fewer mistakes.

Developing a Results Driven Curriculum

PA G E 1 0 3 Define the performance goals and. outcome with the most effective and efficient set. effective learning solution or curriculum. specifies the most effective and. experiences that support and enable change in service. performance goals.

PERFORMANCE SUPPORT – Converging Learning with Point-of-Work

Living in Learning

A perfect storm of increasing demand to remain competitive and the continuous nature of change have effectively flanked the traditional Training Paradigm. Even with smaller micro-learning objects, agile design, rapid development, and mobile delivery tactics, the solutions remain focused on pushing potential…not performance. 70:20:10 Five Moments of Need learning performance discipline Performance Support xAPI 70-20-10 EPSS

MOOCs and Performance Support

Your Training Edge

A combination of knowledge transfer and performance support. Performance support is just-in-time learning that puts the knowledge employees need in their hands exactly at the moment they need it—not before (when they are unlikely to remember it), not after (when it is no longer useful), but right then and there. Effective performance support is embedded (i.e., Let’s flip the whole dynamic learning and support ecosystem, not just the classroom. ”.

How Performance Support Tools Can Enhance Employee Performance?

Tesseract Learning

The ultimate goal of L&D is to help improve employee performance. To achieve that goal, L&D professional has to sometimes convince the stakeholders that performance support may be a better solution than training. What is Performance Support?

THE EVOLVING FACE OF EMBEDDED PERFORMANCE SUPPORT

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith “ You can’t teach people everything they need to know. business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. LearnQ : a mobile-based performance support app for our Quality Management System (QMS) that provides an ubiquitous way to access information while on the go.

Performance Support In Our Daily Lives

Upside Learning

Chances are you’ve noticed performance support has entered our daily lives. It’s also quite possible it has missed your attention even if you are using performance support tools to do everyday tasks more effectively and with less effort – probably with better results. One common performance support tool we use is GPS navigation system while driving. The GPS changed that. eLearning Apps IPhone Mobile Apps Performance Support

12 Ways to Get the Most Out of Your Authoring Tool

the latest Performance Management Maturity Model. When they’re set up within an effective authoring tool, you don’t need to attend to every. change them, the amendments you make will be reflected across all of the courses using. changes instantly. 12 Ways to Get the Most.

Signifying change

Clark Quinn

There is now quite a bit available about signifying change with ritual. Thus, the repeated behaviors build a ‘muscle memory’ that supports your purpose. And agreeing to perform the ritual at all is an implicit complicity in the story behind the ritual. Finally, having others also performing or having performed the ritual builds a social commitment. And, to be clear, here I’m talking secular change.). Crafting effective ritual.

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Leading Change as “Ordinary Work”

Living in Learning

To be effective with addressing the continuous nature of Change is to ”routinize” it by building into the organizational culture as “Ordinary Work”. That means adopting cultural mindshare that adopts a discipline and protocols of Change Leadership that are agile, resilient, and most importantly – repeatable.

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Performance Support Tools – Holding Our Hand Through Change?

G-Cube

Advancement in technology brings changes in the way we work. Over the past few decades, these changes have been rapid as well as huge in their impact. From the pen-and-paper traditional desk, to desktop computers, laptops and now, tablets and smart-phones- change has been constant. Every change brings with itself the necessary rigors of adaptation. Whether adapting to a new process or a technology, providing training for every change may seem difficult.

How Performance Support Apps Are Faring In Today’s Workplaces

Learnnovators

THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ). Therefore, it is quite natural for these to be touted as one of the best forms of performance support for today’s workplaces.

Introduction to Performance Consulting

Infopro Learning

In the last couple of years, performance improvement has become a key focus area for organizations across the world. To maintain a competitive advantage and increase their company’s market share, business leaders are increasingly investing in performance consulting. But, what exactly is performance consulting? What is performance consulting? Performance consulting is a process that produces business results by improving the performance of people in an organization.

How to Improve Learning Outcomes With Performance Support

Dashe & Thomson

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Fortunately, performance support systems have received more attention in recent years, thanks to a broader trend toward informal learning strategies. Build performance support into every blended learning effort.

Aligning Performance with Results

Your Training Edge

Aligning performance with results can be achieved with a few overarching steps. By doing this, each person will be clear what his or her role is – and you can truly measure and adjust the organization’s performance at regular intervals. The first, and most obvious step you must take when aligning performance with results is to determine concrete results measurement. What are the current performance measurements for individuals in the organization?

Performance Support Basics: 3 Lessons on Learning Portals

Bottom-Line Performance

When designed with learners’ needs in mind, they are an excellent performance support tool. If you want your learning portal to be effective and drive results, you should follow a few simple design principles. A learning portal should be: Inclusive: Your portal design should support diverse communities. Performing analysis and creating a learner persona can help identify what learners truly want and need out of a portal.

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HOW PERFORMANCE SUPPORT APPS ARE FARING IN TODAY’S WORKPLACES

Learnnovators

THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ) The above quote is from our interview with Charles Jennings. How are companies (big and small) around the world leveraging mobile technologies for performance support today?

Your Brain: The Ultimate Electronic Performance Support System

Dashe & Thomson

Lately, I’ve been giving greater thought to how the influence of the internet has changed who I am, and how I operate. Thinking about the cause of this change, I decided fairly quickly that it wasn’t a decline in interest in world events, since I still spend about the same amount of time reading articles as I ever did, but rather the result of the sheer volume of articles to which I’m now exposed. So, are these changes a bad thing? performance support

What is Performance Support?

ID Reflections

Reading a post on Performance Support from my co-blogger and colleague triggered of the following response: Read on: Performance Support (PS) is, says Tony Karrer, “Making information available to workers instead of forcing them to memorize it. What makes PS effective is the targeted learning that it provides and the “pull” approach inherent in its definition. When is Performance Support needed?

9 Formats of Performance Support Tools (PSTs)

EI Design

Performance Support Tools or PSTs constitute an effective supplement for formal trainings to boost employee performance. From providing just-in-time learning to assisting employees with on-the-job support, Performance Support Tools bring the required agility to corporate trainings. Essentially, Performance Support Tools help in bridging the gap between knowledge acquisition and knowledge application. PSTs and Learning & Perform

Learning and Performance: Get Angry, Make Changes

Innovative Learning Group

Three Ways to Streamline Employee Performance Improvement. “I’m But there’s learning to know and there’s learning to perform. People learn most effectively when they’re transforming new information into performance of an actual task. This transformation simply doesn’t happen when task performance occurs a month, a week, or even a day after the person receives the new information. In the meantime, keep thinking “ performance first ”!

Learning and Performance: Get Angry, Make Changes

Innovative Learning Group

But there’s learning to know and there’s learning to perform. People learn most effectively when they’re transforming new information into performance of an actual task. This transformation simply doesn’t happen when task performance occurs a month, a week, or even a day after the person receives the new information. And don’t worry, you can even use many of the aforementioned technologies, models, and methods to make performance support solutions. “I

Performance Support Basics: 3 Lessons on Learning Portals

Bottom-Line Performance

When designed with learners’ needs in mind, they are an excellent performance support tool. If you want your learning portal to be effective and drive results, you should follow a few simple design principles. A learning portal should be: Inclusive: Your portal design should support diverse communities. Performing analysis and creating a learner persona can help identify what learners truly want and need out of a portal.

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5 ways elearning can support business change

Sponge UK

How well does your organisation deal with change? Increasingly, the degree to which businesses can adapt positively and quickly to change is driving their success. Rapid pace “Change is inevitable. Change is constant.” British Prime Minister, Benjamin Disraeli speaking at the zenith of the industrial revolution must have thought his generation had the monopoly on change, given the social and economic upheaval of his time.

Key Benefits of Performance Management Software for Corporate Training

G-Cube

Bridging Skills-gaps, Driving Workforce Performance, and Increasing ROIs. Employee performance analysis is a significant aspect of modern corporates. Human Resources (HR) professionals conduct performance review cycles to evaluate an employee’s contribution to boosting overall workplace productivity. With changing job roles and training methods, the traditional performance analysis process is not considered adequate.

Performance support “hearts” training and vice versa

Allison Rossett

In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support. Like Bob, I am hooked on performance support. More recently, I wrote another, this one called Handbook for Job Aids and Performance Support. Things change.

Learning Pool delivers strong annual results by supporting customers through changing work practices

Learning Pool

This means we are now bringing to market a unique suite of cost-effective learning solutions to serve every customer challenge: from a quick piece of custom learning content through to a modern and sophisticated learning ecosystem.

5 Mobile Learning Trends: How M-LearningIs Changing the Workplace

Origin Learning

Be it preparing for an interview or gathering the relevant statistics on the way to a meeting, mobiles have become tools of providing ubiquitous support, especially for accessing bite-sized information. Performance support. Mobile devices are justifying the term ‘performance support’like never before. are extremely effective in delivering content without necessarily being perceived as ‘learning’ per se. Service support.

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Point of Work: Boosting Productivity with Performance Support

Epilogue Systems

The following is a guest post authored by Gary Wise, Workforce Performance Strategist, Coach, Speaker & Storyteller, of Human Performance Outfitters. All four phases are required when the “anything” launch takes place within a dynamic Learning Performance Ecosystem …and optimized or not, we all own an ecosystem. This includes things like: Corporate Change Initiatives. Competent performance only happens at Point-of-Work. Who supports?

Performance Support Tools From Quick Reference Guides To Mobile Apps

Dashe & Thomson

of the business time—the equivalent of one day per working week—is wasted by employees searching for information to do their job effectively. But, what is Performance Support? "A A tool or resource, ranging from print to technology-supported, which provides just the right amount of task guidance, support, and productivity benefits to the user, precisely at the moment of need." – Marc Rosenberg. 10 Types Of Performance Support Tools.

5 reasons to leverage mobile for performance support

QuoDeck

Performance support, as the name suggests, helps the user by supplying the relevant information at the time of need. Research shows that a person will need the necessary information at five different moments, to perform a task effectively and efficiently.

Tips for Managing Performance Improvement

Infopro Learning

I have been pondering on the topic-Performance Improvement. For those reasons, it greatly motivates me to witness this transition from a conventional training mindset to that of a performance improvement mindset. More often than not, organizations seeking to solve a performance issue resort to Training as a solution without analyzing the nature of the problem. Here’s where Performance Improvement, also referred to as Human Performance Improvement (HPI) , comes into play.

Supporting Learning in the Flow of Work

Tesseract Learning

Organizations are working towards changing their approaches in delivering learning and reshaping their learning models to deliver meaningful content, which is accessible as just-in-time training to support employee development. .

Organization Culture Change

The Performance Improvement Blog

In the online course that I teach for ASTD on Developing an Organizational Learning Culture , one of the questions I hear most often is, “How can I change the culture in my company when there is little support from management and our unions resist any change that might affect the work rules?” It took decades to create the culture that currently exists in many of these organizations and any significant change is going to take time, effort and perseverance. .

A Simple Guide to Effective Change-Management

CLO Magazine

Even with the best planning and implementation, change is never all puppy dogs and ice cream. Leadership expert Robin Sharma once said, “Change is hard in the beginning, messy in the middle and gorgeous at the end.”. The performance dip that sets in at the onset of a change is never what we expect to happen. But the severity and duration of that performance dip can be greatly influenced by leadership. Next, determine what reactions to the change might be.

The Foundations for Successful Digital Performance Support

Epilogue Systems

If you are considering Digital Performance Support (“DPS”) as part of the on-boarding and user experience for your application or application project, it’s important to know, as with any new capability, there’s a right way to do it and there’s definitely a wrong way. It starts with making sure your tools and methods are suitable for building the supporting foundation from which effective DPS will rise. No searching knowledgebases, support portals or a repository index.

Webinar Summary: Performance Support and the Future of Learning

Axonify

This past Tuesday, we had the pleasure of hearing from a leading Performance Support evangelist, Bob Mosher. Hear the story that changed Bob’s entire perspective on learning. It might just change yours as well. . Here’s a quote directly from slide 5 : An Educator’s job is to prescribe the MOST effective ‘Instructional Treatment’ for our learners that best fits their learning needs. Learning Trends Performance Support