3 ways to overcome coaching resistance in an employee who needs it

CLO Magazine

The most effective coaching happens between a coachable employee or client and a trustworthy coach. Unfortunately, this resistance can happen before the coaching process has even begun. Frame coaching as a reward, not a punishment. Let the employee select the coach.

What does the future hold for AI-enabled coaching?

CLO Magazine

Coaching, whether it’s life coaching, executive coaching, or performance, skills or career coaching, seems inherently personal and humane. But what if your career or executive coach wasn’t actually a coach at all — or even human? Artificial intelligence made its way into learning and development with the start of the Fourth Industrial Revolution , and more recently, it’s been showing up in the coaching space. Where Human Coaches Shine.

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Grow multicultural leaders with coaching, not just business English

CLO Magazine

In a recent survey conducted by Wiley Education Services and Future Workplace,“Closing the Skills Gap 2019,” fewer than half of the 600 surveyed HR leaders reported spending $500 or more to upskill individual employees. HR and L&D leaders will likely begin by considering what role communications coaching and language learning programs can play in helping to meet the development need. The following scenario is based on an actual coaching engagement.

Do You Know How to Create an Actionable Learning Strategy?

CLO Magazine

For another, when they do review and/or develop learning strategies, those strategies don’t always mesh well with business priorities. Organizations where the CLO reports to the CEO are more likely to help the business to increase employee productivity, but few CLOs report directly to the CEO. Further, CLOs need to know how learning drives business-centric concerns like revenue and market penetration. Leaders also can be valuable mentors and coaches.

CLO Competencies: The Path for Future Learning Leaders

CLO Magazine

They agreed that the future CLO should have experience in: strategic management, general management, knowledge management, leadership skills, and learning methods and concepts. Another area that was considered important for the future CLO was knowledge of and experience with day-to-day general management activities such as business-case development, operational planning, financial planning, budget management, personnel management and ROI calculation.

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Know how your firm makes money

CLO Magazine

Why do you want to know?” As I made the connections between the organization’s stated goals and uncovered the causal links to the gaps, that data formed the basis of a human capital plan that I could translate into the language of that industry and business, thereby making it credible to stakeholders. We all know that the best way to retain knowledge is to teach, so when I was invited to speak at HR industry events I was able to practice.

10 Steps to Help You Lead Organizational Change

CLO Magazine

change As a chief learning officer, how do you lead organizational change? Many of these steps will be familiar, others may be new, but they have been gleaned and curated with the CLO in mind from my research and doctorate of education studies at the University of Southern California. Review the Plan-Do-Study-Act model with your team and decide how you can use it in your organization. Do not rely only on surveys or conversations to understand the real issues.

The 7 Trends Reshaping Talent Development

CLO Magazine

Tried and true ways of doing business are being rapidly upended by new technologies, new competitors and sky-high customer expectations. What you can do: Proactively identify the competencies first-time leaders need to succeed in your company and your market sector. What you can do: Help your team build its change endurance. What you can do: Help leaders at all levels to harness the power of technology and data to propel your business forward.

What are your 3 career criteria?

CLO Magazine

Know thyself” is a principle inscribed at the Temple of Apollo at Delphi which dates its origins back to fourth century B.C. As a longtime internal learning and talent practitioner and now as an executive coach, I spend a good amount of my time helping people gain and increase their self-awareness. This phase of the developmental coaching process is a precondition to focusing the work of making mindset shifts and taking visible actions based on this new awareness.

Collaboration, Integration and Leadership at Nationwide

CLO Magazine

Our leaders are highly engaged in learning – they participate, they contribute, they strategize with us, they help define outcomes, and they ensure that the metrics for everything that we do are visible.” These business partners help identify knowledge and skill gaps and learning opportunities. Additionally, they are given opportunities to participate as coaches and teachers in the organization.

The future of learning is humanity, with a side of technology

CLO Magazine

It’s not surprising, then, that almost every CLO in 2021 is listing the growing skills gap and new talent upskilling as a top priority. Last week I had a call with a CLO for a large health care provider. Internal talent mobility is hard.

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When it comes to their own development, CLOs are too often MIA

CLO Magazine

Do as I say, not as I do. Which is why there’s a really big problem lying beneath the surface of a CLO’s work. Every day, you identify skill gaps in others, assess their strengths and weaknesses and give clear-eyed assessments of people’s potential to grow. You coach them to develop skills, cajole them to invest in their own learning and call them out when they fail to live up to potential. It’s also one of the most important things you can do.

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6 competencies leaders need to develop right now

CLO Magazine

As we all know, right now, years are happening in weeks: The pandemic has accelerated the shift away from physical stores to digital shopping by about five years. What may be out there that I don’t know about … that’s what I worry about the most. Leader as coach.

Effective coaching trumps almost anything that can be accomplished in the classroom.

CLO Magazine

CLO readers react to our question: Should coaching be for everybody or only for executives? We asked our CLO-Network, LinkedIn and Twitter followers: Should coaching be for everybody or only for executives? Will it carry the same weight or will coaches be able to develop the same relationship with their subjects if it’s a tool for the masses? Via CLO-Network discussion: Dave DeFilippo: My view is an emphatic yes. executive coaching).

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Year In Review - 2017

The Performance Improvement Blog

As I usually do at this time of year, I’ve selected five blog posts from the past year that seem to have had the most interest from readers. In that kind of culture, trainers (under the direction of a CLO) drive learning…Whereas in a learning culture, responsibility for learning resides with each employee, each team, and each manager. Closing the Skills Gap by Improving Corporate Culture – July 20, 2017.

LearnTrends: Reinventing Organizational Learning

Experiencing eLearning

Article they wrote for CLO mag: “Become a Chief Meta-Learning Officer&#. If you don’t know the solution & need to network/collaborate to find it, that’s learning. How networks evolve: hierarchies are crumbling, rate of change much faster–we don’t know what’s coming next. What is the Chief Meta-learning officer to do when we don’t know what’s coming? Most CLOs don’t think CoPs do their jobs at all.

Matching Military Veterans With Business Veterans

CLO Magazine

While veterans may have developed strong leadership skills during their time in the military service, many of the soft skills they have acquired do not transfer easily into the civilian workforce, Cloetingh said. There’s a gap that we see from veterans coming out of the service and into civilian life,” Cloetingh said. We) help them do a couple of things,” Swift said. This is an opportunity to do that, even in a small way.

Leaders, Failure Is Upon You

CLO Magazine

There are brilliant scientists, visionary developers and accomplished educators — all highly skilled and educated professionals — who lack the skills to lead a coaching conversation or to collaborate cross-functionally on business strategy. Multiply this deficiency across every function in your organization, and imagine the impact these skills gaps are having on revenue attainment, customer satisfaction and employee engagement and retention. Leaders today are destined for failure.

15 performance questions L&D should ask (before running)

Learning Wire

They do not consider those programs complete until the results are achieved. L&D must identify the specific capabilities the business requires and how it will know that the target population has achieved them. Business leaders do not have the time or the expertise to identify the “where, when, how, and why” behind the many potential investments in learning that they might choose to make. How do you want to evaluate the learning solution outcomes and follow-up?

Shattering the way L&D thinks about measurement

CLO Magazine

We know who completed the training, how long they took and what they clicked along the way. They don’t just know that you consumed an ad. Did they know that driving past a billboard caused you to buy a new breakfast cereal? Do you need to enable organizationwide reskilling?

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Case study: Training nurses in a pandemic

CLO Magazine

The team also manned a 24/7 coaching hotline for staff to call if they ran into problems while treating patients. We are always going to need to know how to treat this disease,” Callis said. When COVID-19 hit the United States., New York was the first state to reach crisis levels.

Leadership in the time of Coronavirus

CLO Magazine

My best advice is to do everything you can to be highly cognizant of your emotional intelligence skills and engage with your people. This is not to say that you do not continue to drive necessary accountability, but be more patient. Your objective is not to find fault, but to coach and correct and to see what they are capable of. You may find a number of hidden gems in your organization you didn’t know existed. And if it is found wanting, you now know what to do.

Role of a Learning Consultant: Insightful discussion imported from LinkedIn

ID Reflections

Sahana Chattopadhyay Senior Consultant at Zensar Technologies What does a Learning Consultant do? I am interested in finding out if there are any defined set of tasks that a learning consultant would do to enable organizational learning. But there would still be some baseline tasks that a consultant would do in this respect. Sushant Singh Even i am interested to know about the same, can anybody help please. I don't know if that's true for mid-sized companies.).

How can we build relationships in virtual isolation?

CLO Magazine

So how do we even hope to build new relationships or strengthen existing bonds in these unprecedented times? So, what do you do with them right now? Unless you have identified a massive gap in the landscape that you can uniquely fill, stick to what you know best. I recently updated my LinkedIn profile, for example, to let my network know I play and coach pickleball. Often, this includes some variation of “How is everyone doing?”

A look at skills assessments, bias and stereotypes

CLO Magazine

We do an awful lot of stereotyping,” Buckingham said. The strength assessments that I’ve made are obviously trying to do the opposite of that.”. Some people say, ‘Who cares if people do different jobs and if you can see the divisions by gender?’

Learning at Large Ep3: Digital first learning strategies, at scale

Elucidat

Simon: I know you’ve got some really strong opinions about what effects digital learning can have on learning programs—more generally, in the learning ecosystem. We could put a financial value on the amount of time you spent doing compliance learning versus how many customers we were able to serve. In that environment, it was looking at how do we not create your typical traditional L&D function? I can have a brilliant coaching conversation.”.

Instructional Design in the VUCA World

ID Reflections

It''s critical for a CLO to have an eye on the changing landscape and enable new skill sets within the t Historically, L&D had been vested with the responsibility of keeping skills and knowledge of the workforce updated based on: Inputs from managers Current business requirements Skill-gap analysis Most of the training programs would be designed around "best practices" and explicit know-how gathered over the years.

3 Employee-Centric Best Practices

CLO Magazine

Before determining business goals, ask yourself: What do employees need to learn to have the most impact? The challenge is how to identify knowledge and skills gaps to know where to start when crafting a personalized learning journey that is relevant and timely. This requires assessing baseline knowledge and behaviors through technology such as mobile microlearning, which can pinpoint areas for managers to provide personalized coaching support.

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Creating an environment for effective learning measurement

CLO Magazine

In relative terms, the progression is simple: The learner does research (in consultation with mentors) and decides on the credential that fits with their career aspirations, fills any minimum requirement gaps, registers for the exam, studies a prescribed curriculum and passes the test.

Investment in leadership development continues to be critically important

CLO Magazine

The study looked at four different factors: (1) the role of leadership capacity in driving organizational vitality; (2) what leaders can do to increase organizational performance; (3) the connections between leadership capacity, customer devotion and employee passion; and (4) how customer devotion and employee passion link to organizational vitality. If a gap occurs in this link, initiatives are either inconsistent or not executed at all.

20 things I’ve learned from 20 years of learning measurement

CLO Magazine

Curiosity about your business, how it’s doing, and how to improve it naturally leads to the need for measurement. Do students like my course? At a recent CLO Exchange, a learning leader said his success with measurement came back to “starting with the business questions you’re trying to answer.”. 2: Many organizations want to measure but don’t know where to begin. Build an operations dashboard and trend how you’re doing.

The Top Four Trends Disrupting the Workforce in 2017 (Part 2)

Degreed

As a CLO, I spend a lot of time talking to learning leaders from a variety of industries, going to conferences and trade shows, and reading industry research and blogs. It’s important to consider and embrace what’s happening in the marketplace, and organizations that do will see there is a big opportunity to elevate both their talent and L&D’s reputation to one that drives key business performance. Want to know what your workforce was interested in in 2016?

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We Need to Treat Individual Contributors Like Superstars

CLO Magazine

I wrote recently that we need to stop promoting star players into management roles, but it begs the question of where do we promote them instead? Sports history is rife with star players who tried to coach and struggled , from Wayne Gretzky to Magic Johnson. And why put Michael Jordan on the bench as a coach when he’s most effective on the court? I do this with everyone on my team. Once a month, I ask them questions like, “Where do you want to grow and why?”

Top Learning Trends for 2017 (according to the experts)

Axonify

After all, they’ve got their finger on the pulse and definitely know their stuff! I think we are at a turning point in L&D, where CLO’s and other HR leaders now realize that this new world has become urgent and needs attention. This is what is so badly needed in the new world of “finding time” to do what’s most important. What do people want from their learning experiences? When we do this, we’ll have data to analyze about our learning.

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Partnering With the C-Suite

CLO Magazine

The CLO is strategically positioned to focus on business objectives, outcomes and costs. They know that unless organizations can learn faster than the competition — and faster than the rate of change — they are destined to take a back seat in the marketplace. With a single-minded focus on investment showing ROI, the CLO becomes an unbiased business partner, strategic consultant and team player in the C-suite.

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Dive In

CLO Magazine

Deloitte’s “High-Impact Leadership” report shows that these result in a widening capability gap for building great leaders, with weak cross-industry leadership pipelines. Leadership coach and author Marshall Goldsmith said, “Many of our leadership programs are based on the faulty assumption that if we show people what to do, they can automatically do it.” However, there is a difference between knowing what good leadership looks like and being able to do it.

Developing the next generation of physician leaders

CLO Magazine

In his article “What Leaders Really Do,” John P. How do the physician leaders of today and tomorrow know how to perform these indispensable expertise when little in the formative portions of a physician’s career prepares them for these types of leadership responsibilities? The post Developing the next generation of physician leaders appeared first on Chief Learning Officer - CLO Media.