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Meet the CLO Advisory Board: Judy Whitcomb

CLO Magazine

CLO: How did you become interested in learning and development? Bringing life to a story in words and pictures was always easy for me. CLO: What lesson(s) did you learn in 2020 that you’ve taken with you into 2021? Transparency and providing two-way communication channels are key. Writing was always easy for me.

CLO 79
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Disruption by design: 6 traits of agile organizations

CLO Magazine

However, that alone, is not the answer, because workforce resilience is actually a function of both individual traits and environmental factors — we’ll call that culture. You’ll need to cultivate an agile environment — a culture — to produce an agile workforce. Positive communications. A new mindset if you will. Social support.

Agile 92
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2 essential practices for leading in the hybrid workplace

CLO Magazine

1: Prioritize one-on-one meetings In the new hybrid workplace, it’s especially important that leaders keep their lines of communication open with their direct reports. Regardless of what topics are covered, virtual one-on-one meetings provide the connection and communication that are essential in a hybrid working environment.

Culture 78
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Nurturing collaboration: A CLO’s guide to silos and tunnel vision

CLO Magazine

To foster cross-departmental collaboration and teamwork, you — the leader — must help build and nurture a safe, transparent culture in which information flows freely. Your next executive team discussion How can you keep your employees focused on the bigger picture? A monthly email reporting on progress toward big goals.

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Unleashing the potential of talent fused with artificial intelligence: Developing future-forward skills in the contact center

CLO Magazine

Picture a world where talent and artificial intelligence unite, paving the way for a workforce that thrives on the cusp of innovation. By infusing design thinking and customer journey mapping practices into their DNA, organizations foster a culture of innovation that advocates problem-solving with empathy, creativity and innovative thinking.

Skills 72
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Translating talent into opportunity

CLO Magazine

Communicate and listen more.” . A promising long-term picture. Spurred on by the realities of the pandemic, this growing manager awareness is taking hold and signals a cultural shift in successfully tapping the talents of women in the workforce. Their comments included: “Coach her on the need for proper boundary setting.”.

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What remote work revealed about the role of onboarding

CLO Magazine

When organizations hold substantial in-person onboarding sessions, they do so in order to generate excitement among new employees, expose them to the culture of the organization and provide an opportunity to form relationships and start building internal networks. Company culture is conveyed through stories and norm-setting.

Roles 101