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The New Learning Metrics: Demonstrating Business Value and Impact

Degreed

Telling your workforce development story — in fresh ways with new metrics — can capture the attention of your business leaders and make your learning program an important business priority. Where We’ve Been: Metrics Important to Learning. The new learning metrics are less transactional.

From higher ed to PepsiCo CLO

CLO Magazine

To achieve that goal, the company needed to shift its leadership culture to adopt a more long-term view of developing and reskilling the workforce, says Sergio Ezama, PepsiCo’s chief talent officer and CHRO of global functions and groups. “It Illustrations by Jonathan Bartlett.

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Managers Make or Break Your Culture of Career Mobility

Degreed

And for a career mobility program to really fly high, managers need to play a pivotal role, Degreed CLO Kelly Palmer said. Culture Through Partnership. Third, help create a company culture that rewards managers for supporting career mobility.

CLO Symposium

Jay Cross

Along with my Internet Time Alliance colleagues Jane Hart & Clark Quinn and several hundred chief learning officers, I attended the Fall CLO Symposium this week. Norm Kamikow, Mike Prokopeak, and their team at Human Capital Media have a tradition of hosting great get-togethers at dynamite locations. It’s intended to underpin the dialog between CLO and executive management. “Nobody cares about internal metrics.”

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CLO Competencies: The Path for Future Learning Leaders

CLO Magazine

They agreed that the future CLO should have experience in: strategic management, general management, knowledge management, leadership skills, and learning methods and concepts. For example, it was considered very important for future CLOs to have been involved in enterprise-wide projects such as improving operational performance, changing a culture, managing a high-profile campaign, improving a business process or launching a product — the experience side of the equation.

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Create A Social Learning Culture With Origin Konnect

Origin Learning

Konnect- true to its name, Origin Konnect is a next generation social learning platform that helps organizations develop a training and development culture that literally “connects” employees as they learn. The most basic being the nurturing of common understanding across the many global locations through a single platform, so that all employees feel part of the same corporate culture.

Listen: Researcher Sarah Kimmel on the future of the CLO role

CLO Magazine

There’s a creeping sense of unease in the CLO role, with the future both uncertain and full of opportunity. For the second year in a row, her research team conducted an in-depth survey and deep analysis of current and future learning executives to uncover the path forward. In this conversation, Sarah unpacks the results to provide insights for the future of the CLO role. Show Notes: CLO Role of the Future Executive Summary. Most CLOs want to stay in CLO jobs.

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4 Questions to Ask When Building a Learning Strategy

CLO Magazine

Building a learning strategy is a key CLO mandate. To begin the process, CLOs and their teams can begin a dialogue with the CEO and his or her team to discuss the following four questions: How can we map learning to the CEO’s agenda? Articulate learning and development success metrics for these wins. Define the key competencies all business leaders will need to achieve these wins and these metrics.

The 101 on a Chief Learning Officer

Continu

In fact a survey by Robert Half found a strong learning culture led to a 30 to 50 percent higher retention rate in companies. You hire an individual who oversees this process, a Chief Learning Officer (CLO). One of the CLO’s main goals is to develop key skills of the employees, but also to advance the company as a whole. Next the CLO needs to create a learning strategy based on what the company’s goals are. Are my learning objectives translating into business metrics?

Hiring a Chief Learning Officer?

Your Training Edge

I have found myself in discussions with a number of companies that are seeking a Chief Learning Officer (CLO), or the equivalent. What has surprised me is the hesitancy of the companies in taking the ‘step’ to a true training program, and hiring the CLO who would be responsible for it. Far to many management teams treat this function as an HR program. These ad hoc programs have little or no metrics attributed to the training courses.

Team Learning Up With Talent

CLO Magazine

Millennial recruits really want to believe they will be a valuable part of the team and will have a chance to grow in the organization,” Jackson said. “A Fortunately, CLOs today have more tools, technology, data and metrics to identify these needs and deliver results through a variety of platforms and formats. About half of Inkling’s clients have a clear understanding of the business needs they want to meet, and the metrics they will use to measure them, he said.

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David DeFilippo: Building a High-Performance Team

CLO Magazine

BNY Mellon’s new CLO is building a university from scratch to help the global financial services firm succeed through organic growth. Formerly CLO for BNY’s asset management business, DeFilippo was promoted to chief learning officer for the entire organization in June after the executive committee decided to consolidate learning and development activities — and all learning professionals — into a central university structure. I am the coach of the team.

How to Get the Workforce Skills You Need for 2021

Degreed

Keeping people’s skills in sync with the constantly changing world of work is the biggest talent challenge of our time,” according to Degreed CLO Kelly Palmer. “It’s Hopefully, by this point your organization’s commitment to building a strong learning culture is on full display.

Deloitte’s Learning Function Aims to be So Visible, It’s Invisible

CLO Magazine

While many learning functions have to prove their alignment and benefit to business strategy, Deloitte’s talent development team purposefully built alignment into the structure of the company and its learning initiatives. To determine those needs, each CLO regularly consults with their respective chief talent officer to learn the business goals around client services, market growth, operational performance and talent.

The SEC has published its final rule on human capital reporting

CLO Magazine

The rule mandates, for the first time, public reporting of human capital metrics by companies subject to SEC reporting requirements, which includes all U.S. Today, companies have to report only one human capital metric: number of employees. The U.S.

Update on the SEC and ISO initiatives for human capital reporting

CLO Magazine

Today, companies have to report only one human capital metric: number of employees. The SEC does say, however, that since human capital is now the primary driver of value, the disclosure will have to include human capital metrics and commentary about human capital initiatives. The U.S.

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

His team didn’t agree with his assessment. “I I was there for about three or four years and I had managed to take a team that should have been high performing and I just drove them into the ground,” Jon said. “It Mike: We should also mention Liz Loutfi who also is one of our editorial team who works on CLO. Ashley: I mean, before I came to CLO I pretty much didn’t know anything about CLOs. There would be an education team and a learning leader.

Collaboration, Integration and Leadership at Nationwide

CLO Magazine

Our leaders are highly engaged in learning – they participate, they contribute, they strategize with us, they help define outcomes, and they ensure that the metrics for everything that we do are visible.” By creating a culture of learning among its leaders, Nationwide ensures this culture cascades down to all associates. One of them is talent and culture. Uncategorized Learning Delivery Strategy LearningElite CLO LearningElite Awards Nationwide

A learner and a teacher at heart

CLO Magazine

It’s no small job for Sullivan and her team of 10, who are dispersed across the Americas, Asia, Europe and India. Jen is a person of vision and she has a very clear, crisp communication style,” said John Luck, vice president for PerkinElmer America’s sales and service division, who served as the executive sponsor of a sales coaching program Sullivan and her team rolled out. Butters knew she’d found her CLO. Profiles & Case Studies CLO profile learning Lifelong learning

Thinking Beyond a Seat at the Table

CLO Magazine

It’s time to take the CLO role to a higher level, not just on the organization chart, but in terms of influence and organizational accomplishment. Chief Learning Officer ’s “2015 CLO Measurement and Metrics Survey” indicated that 36 percent of CLOs are using business impact to show the value of learning to the broader enterprise. Also, the CLO is responsible for talent development. The scope and focus of the CLO role continues to evolve and expand.

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Getting Started With Learning Data and Analytics

CLO Magazine

Data is a powerful tool in the CLO’s toolkit, but figuring out how to start using it can be overwhelming. Look for a low friction path to a quick win, even if the metrics don’t seem impactful yet. Find a few metrics that are easy to monitor and incorporate them into your daily huddles or weekly staff meetings. Establish a baseline and watch how the metrics change over time. It’s amazing how quickly an attitude can change once metrics are shown to speak to the business.

Is your global learning strategy truly global?

CLO Magazine

My part involved discussing the importance of culture and values in the newly acquired company. and Germany about culture? At present, my team and I are creating a global learning strategy. The purpose is to align business goals and communicate how the professional development team assists in achieving those goals. The strategy’s key components are business goals; learning team mission, goals and tasks; and metrics. Develop cultural intellect.

Movin’ On Up: How Internal Mobility is all About People

Degreed

The problem, however, is that there is a lot of “you should pay attention” data, yet little advice on how to address the inherent people, process, technology, culture challenges, along with the solutions to overcome them. Let’s talk about the three main stakeholders in an Internal Mobility strategy: The individual The manager (current and hiring) The talent team. First up, the talent team. Most organizations have a talent acquisition team but not a talent retention team.

Inclusion is the X-factor for agility and innovation

CLO Magazine

Given the rising importance of diversity and inclusion, many organizations are building internal D&I initiatives and teams to track diversity metrics and apply best practices for inclusion. In tandem, data shows that women and minorities are still underrepresented on boards and senior leadership teams and many employees feel underrepresented or underutilized within their organizations. Bringing your whole self to work can unlock unseen potential in people and teams.

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Who leads your DEI function, and how do you support them from an organizational perspective?

CLO Magazine

But DEI cannot be the focus of just one person or one team, says Christyl Murray, VP Academy lead and vice president of firmwide talent development for JPMorgan Chase & Co.: “DEI Each new individual added to your culture will influence it,” says Wilson.

7 Steps for Upskilling That Support Internal Mobility

Degreed

That’s why we’ve just published 7 Steps for Upskilling Your Workforce , a new guide from Degreed CLO Kelly Palmer. Companies that invest in advanced upskilling strategies create a more vibrant culture, see higher employee engagement, and do a better job attracting and retaining talent. Figure out the best learning methods for your organization — online, team-based, peer-to-peer, or on-the-job. Communicate metrics of success. A new project. A stretch assignment.

3 Common Upskilling Fails and How to Avoid Them

Degreed

Maybe you’re trying to supercharge your company culture. In her new guide 7 Steps for Upskilling Your Workforce , Degreed CLO Kelly Palmer calls upskilling the greatest talent challenge of our time. “To At the same time, the manager or team lead gets a motivated, internal candidate.”.

Reinventing Learning Content for Next-Generation Learners

Degreed

In July’s Webinar we teamed up with Comcast’s Eric VanDerSluis to give you some ideas on how to get started reinventing learning content for the next-generation learners. What those people say works best are social learning (both from their teams and their networks), search and reading. That goes for courses they find on their own as well as the ones L&D teams build and buy for them (check out Jane Hart’s research here). Try new team structures.

L&D: A Safe Place for Women

CLO Magazine

Kathy Gallo, SVP and CLO at Northwell Health, said she didn’t face any obvious challenges in her career because of her gender. There was never the attention and focus there is today around diversity, glass ceilings and the knowledge that the more diverse the team is, the better the decisions are for the company,” she said. Organizations are going to have to create cultures and environments where women can move through a pathway.

DAU: Becoming a modern learning platform in 2021 … it’s about the song!

CLO Magazine

During Woolsey’s own tenure, and due to his leadership, DAU continued in its excellence journey and was repeatedly recognized and ranked in the top 10 by Chief Learning Officer’s LearningElite awards, culminating in its recognition as CLO’s Organization of the Year in 2018.

The ideal worker for the new workforce

CLO Magazine

As more companies adapt and (at least partially) shift to remote, distributed or telework arrangements, the value of true team players in your workforce increases. Team players aren’t just workers with strong communication skills — though that’s a critical skill they possess.

20 things I’ve learned from 20 years of learning measurement

CLO Magazine

At a recent CLO Exchange, a learning leader said his success with measurement came back to “starting with the business questions you’re trying to answer.”. Whether you’re measuring basic Level 1 results or a big business impact study, it’s great to prove that students liked your training or that key metrics went up. The team dug deeper and learned that all the gains were coming from average performers while high performers saw no improvement at all.

How to build the business case for Virtual Reality

STRIVR

VR data delivers unique, actionable metrics (performance, attention, engagement, usage). For many companies, there are needs like keeping up with customer expectations, saving costs through operational efficiency, developing and scaling company culture, and more.

A Learning Strategy for Gen Z

CLO Magazine

As always, companies should collect and make use of metrics that can identify any learning and cultural shifts in an organization. By designing experiences tailored to their learning style and goals, companies can connect with this new generation of employees in a way that not only encourages their individual development, but also ensures they become valuable members of the team. The post A Learning Strategy for Gen Z appeared first on Chief Learning Officer - CLO Media.

It’s time to update your evaluation strategy

CLO Magazine

For expensive projects, some executives will ask to see how that value translates into monetary benefits compared with the cost of the project, which is ROI, a key metric for top decision-makers. It is difficult for the evaluation team to facilitate those changes.

Developing a real strategy for on-the-job learning

CLO Magazine

We believe — having worked across many industries, geographies and years — that too many organizations around the world have “learning teams” dedicated to creating theater. 1: WHO — shifting from an individual to a team focus.

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5 steps to better-informed leadership development decisions

CLO Magazine

An important first step is to engage your executive team and other key stakeholders in a discussion of what matters most to your organization. Gather pertinent data, including the business metrics your organization uses to measure progress in those areas that are most important to success. Pull together any available data on your culture, employee engagement, leadership behaviors and practices. For example, why do employees think their leadership team is ineffective?