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What should we do?

eLearning 24-7

Should I write about the CLO role (not everyone but plenty) who push hard on new learning technologies because their companies can afford it – such as custom VR content, even though, overall other companies can’t – creating a have and have not? Including, CLO?

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Did you know? Learning Systems Vol 3

eLearning 24-7

If it is a document or material – you often see PDF or the icon, or resource, or some other nomenclature. Pitch it to the CLO – who for whatever reason, often like the whole Kirkpatrick piece. This is ideal if you are doing B2B (aka extended enterprise, aka customer training/client training/partner training).

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Yo Quiero Learning! Taco Bell Spices Up Training

CLO Magazine

We wanted to make it easier for employees to get training materials and easier to understand why we launch the products that we do and how it relates to our customer insights,” she said. Phase two involved converting the format of all standard operating procedures to dynamic, interactive “Inkdocs.” They also can be accessed online or offline.

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Science-based recommendations to design learning for a hybrid world

CLO Magazine

Many of us in the learning and development industry work with semantic memory as we train employees on compliance and safety policies, onboard new staff to the organization’s culture and processes or provide knowledge on how to satisfy a customer. If a PDF solves the problem, you don’t need to build a VR experience.

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Bridging the generations through learning

CLO Magazine

These generations are more comfortable with static file formats such as PowerPoints and PDF files. This in turn has led to a shift in employee learning away from face-to-face customer service to a tighter focus on both process and quality control. We can apply the innovation lifecycle to learning for both Gen X and Millennials.

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How to build a learning community to engage your customers

CLO Magazine

With the global pandemic forcing many organizations to move their operations online, it has never been more important to keep your customers engaged from a distance. Overnight, organizations could no longer host customers in-person, whether that meant a quick catch-up over coffee, a meeting in the boardroom or a flashy customer event.

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Whose learning are you responsible for?

Jay Cross

CLO Magazine, October 2009. It’s the logic of the supply chain: Since inefficient links get passed along to the customer, companies must optimize the performance of the chain. And that applies to customer relationships as well. The companion Web site is simply a PDF of the manual. Whose Learning Are You Responsible For?

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