CLO Magazine

APRIL 14, 2024

At the time, most companies had extensive onboarding training for new sales representatives that included basic sales skills and product knowledge. We also learned product knowledge. I’ve implemented their software in my past two organizations, due to their functionality but also their collaboration and excellent customer service.

Sales 79

Sales Coaching Case Study Portal 79

CLO Magazine

AUGUST 30, 2023

In this article, we will explore the role of a CLO in harnessing technology to revolutionize L&D initiatives and drive organizational growth. As technology continues to reshape the L&D landscape, the role of the CLO has evolved from a mere facilitator to that of a strategic driver of organizational growth.

Roles 79

Roles Technology CLO Learning Objects 79

Infopro Learning

MARCH 22, 2021

In the past year businesses have had to make drastic shifts in the ways that they interact with both employees and customers. 77% of CLO’s in a recent survey shared that digital transformation is their number one priority for 2021 (1). Business leaders are having to adopt new software to keep up with these changes.

Adoption 419

Adoption Adopt Software Blended Learning 419

Challenge to Learn

JANUARY 7, 2019

We now have over 1,000 customers in 70 countries. They try to offer products and services similar to Easygenerator’s. We won the golden “Excellence in e-Learning” award at the 2018 CLO Learning in Practice Awards, presented by Chief Learning Officer magazine. Our product has scored an NPS of 53. No fewer than 3 awards.

Brandon Hall 114

Brandon Hall Easygenerator CLO DevLearn 114

Litmos

OCTOBER 23, 2019

In recent years, the Experience Economy has been reshaping the business world, as companies everywhere pursue new methods to enhance customer experience. Yet, when organizations forge stronger customer relationships, they’re choosing a proven path to competitive advantage. It’s even more powerful than price or product differentiation.

Custom 40

Custom SAP Metrics Training 40

CLO Magazine

JANUARY 6, 2022

The pandemic transformed many CLOs into corporate sherpas, guiding employees as they moved to remote work and providing them with newly virtual content to ensure they had the skills and support to remain productive and engaged. From fashion designer to CLO. But Tedrick was unphased. Photos by Samantha Rayward. Lou is brilliant.

Leadership 79

Leadership Innovation Learner CLO 79

CLO Magazine

DECEMBER 1, 2021

Despite the increase in spending on leadership coaching, CLO and Sounding Board’s research suggests measuring the return on investment remains a challenge for many organizations. Customer satisfaction, productivity and ROI are also used more frequently to measure the business impact of leadership coaching in these organizations.

Coaching 114

Coaching Leadership CLO Sound 114

CLO Magazine

JANUARY 23, 2020

CLO hosts this benchmarking program every year to honor organizations for standout learning and development. PV Fluid Products Inc. Customs and Border Protection, Office of Training and Development. • Chief Learning Officer magazine has revealed its finalists for the 2020 LearningElite awards. Persistent Systems Ltd. •

Wink 79

Wink CLO Security Hosting 79

CLO Magazine

JUNE 19, 2023

Almost every organization is increasingly dependent on customized software applications. Bendigo Bank reinvented itself by becoming more customer focused. However, as organizations start to depend more on citizen developers for critical infrastructure apps, citizen developers must learn to develop for their customers.

Develop 84

Develop Case Study Agile Training 84

CLO Magazine

AUGUST 24, 2016

For some organizations, the shortage of skilled executives, middle managers and individual contributors in critical roles already is having quantifiable ramifications — from decreased production capacity to drops in customer satisfaction. What’s a CLO to Do? How long has it been since your organization updated its career paths?

CLO 32

CLO Roles Management Examples 32

CLO Magazine

AUGUST 17, 2023

In today’s digital age, customers seek immediate solutions and personalized interactions across various channels. Convenience, speed and tailored experiences are now the gold standards of customer satisfaction. Rethinking contact center work means embracing digital channels that align with customers’ preferences.

Skills 72

Skills Develop Analytics Instant Messaging 72

CLO Magazine

JUNE 26, 2023

Empathy, a crucial component of emotional intelligence, has been linked to enhanced teamwork, improved customer service and increased customer satisfaction (Dutton et al., AI systems, such as ChatGPT, can augment human capabilities by assisting in tasks like data analysis, customer support, content generation, and decision-making.

Skills 79

Skills Performance Support Diversity Training Culture 79

CLO Magazine

AUGUST 12, 2019

Since this episode was recorded, Stephanie took on the CLO role at Parkland Hospital and Health System, one of the largest health systems in Dallas. Plus, co-host Justin Lombardo talks about the three things to look for in a new CLO role and why he thinks centralization is the way to go for the modern learning function. Justin: Yes.

CLO 36

CLO Podcasts Podcaster Podcasting 36

CLO Magazine

NOVEMBER 17, 2023

ROI Institute’s purchase of CTR assets will benefit both our customers and CTR members,” Phillips said. Beginning January 1, 2024, CTR products and content will be accessible through ROI Institute’s online interface. The post ROI Institute acquires Center for Talent Reporting appeared first on Chief Learning Officer - CLO Media.

ROI 47

ROI Report Phillips Press 47

CLO Magazine

SEPTEMBER 21, 2016

They agreed that the future CLO should have experience in: strategic management, general management, knowledge management, leadership skills, and learning methods and concepts. Were these future CLOs able to see these projects in a larger context and over a longer term? Strategic Management. General Management. Leadership Skills.

CLO 32

CLO Metrics Virtual Classroom Blended Learning 32

CLO Magazine

FEBRUARY 15, 2023

is a typical refrain, yet many companies live and die by product usage metrics. By focusing on metrics that mattered, the new CLO and her team would have built strong relationships with the executive team that would have opened new doors and allowed an evolution of the function. Who cares if the room is full?” Why not L&D?

Metrics 78

Metrics ROI CLO Kirkpatrick 78

CLO Magazine

SEPTEMBER 1, 2021

Todd says the acquisition will allow for greater positive impact on customers and workplaces around the world. According to the press release, UKG will offer Great Place to Work tools to its customers, with the goal of integrating data and benchmarking from the Great Place to Work ecosystem into its HCM solutions. “By

Press 83

Press Embed CLO Global 83

CLO Magazine

AUGUST 16, 2023

Think of your curriculum as the product visible to your business and your learners. All of your products should be created with a business purpose in mind. A dashboard provides insights and outcomes to your stakeholders and allows for impactful discussions on your strategy and whether it is meeting the expectations of your customers.

Diversity Training 77

Diversity Training Guidelines Strategy Communication 77

CLO Magazine

JUNE 16, 2020

As the restructuring agreement carries out, Skillsoft will continue to operate normally and without material disruption, according to a Business Wire press release , and will remain focused on providing its customers with corporate learning solutions, support resources and live events.

SkillSoft 81

SkillSoft CLO Press Leadership 81

Xyleme

NOVEMBER 10, 2021

Modern organizations invest tremendous resources into crafting core messaging, from customer training resources to product information to?your when managed and leveraged effectively – but that’s not an easy thing to do. your unique vision and values. But too often, that content isn’t leveraged to its fullest potential.?.

Xyleme 52

Xyleme Content Learning Objects CLO 52

Xyleme

NOVEMBER 4, 2021

Modern organizations invest tremendous resources into crafting core messaging, from customer training resources to product information to?your your unique vision and values. But too often, that content isn’t leveraged to its fullest potential.?

Xyleme 52

Xyleme Content Learning Objects CLO 52

CLO Magazine

MARCH 3, 2023

Qualified leads, cost per acquisition, customer churn rate and customer lifetime value are just some of the metrics that marketing uses to prove its worth to the wider organization. This includes sales leads, onboarding time, performance and productivity metrics, customer satisfaction scores and more.

Metrics 99

Metrics Business Privacy Sales 99

Degreed

SEPTEMBER 14, 2023

We realized early on that we couldn’t accomplish this mammoth goal for our customers on our own. And more importantly, how does it help our customers? Some vendors stick with their preferred partners and expect customers to fit into established ecosystems. At Degreed, our mission is to jailbreak the degree. We needed partners.

vendor 59

vendor Open SAP Expertise 59

Inkling

JULY 18, 2016

Inkling Illuminate is less than two weeks away, and we couldn’t be more excited to see all of our customers, prospects, and partners! Keynote Presentation by Rob Lauber, CLO, McDonald’s. We’re so honored Rob Lauber, CLO at McDonald’s, will be our speaker for this event! Still haven’t registered for your spot at the event?

CLO 100

CLO Toys Network Performance Support 100

Learningtogo

AUGUST 22, 2019

All over the world, people are using artificial intelligence to manage their bank accounts, book travel, and find great products, so why not use this same technology to help people learn new skills and advance their careers? Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.), Who should attend.

Adobe Captivate 100

Adobe Captivate Trivantis Low Cost Beginner 100

CLO Magazine

SEPTEMBER 27, 2023

The long-term consequences include poor production/service, continued employee turnover and fiscal waste. What data, such as employee engagement surveys, customer experience ratings or other key measurements indicate that a culture of empathy is necessary for the health and success of our organization?

Coaching 101

Coaching Leadership Guidelines Culture 101

CLO Magazine

JUNE 12, 2020

Engaged employees are more productive, remain with the organization, experience more positive emotions and have less absenteeism. Overall, engaged employees contribute to better customer service, quality, profits, productivity and reduced employee turnover. Bea Bourne, professor at Purdue University Global.

Bea 116

Bea Virtual World Learning Styles CLO 116

CLO Magazine

MARCH 17, 2021

How can managers help working moms stay optimistic, motivated and productive? Here are some approaches that have proven most productive: Prioritizing. Managers who are successful in helping working moms remain productive and motivated understand that the home-work balance is an ongoing struggle. At WOMEN Unlimited, Inc.

Management 107

Management CLO Pattern Diversity Training 107

CLO Magazine

MAY 22, 2020

It’s a perfect storm of pressure, in which chief learning officers weigh ROI and manage digital disruption across industries as they pivot from the age of the customer to the age of the employee. By moving beyond the status quo and adopting new capabilities, CLOs in all industries can enable true employee readiness.

Agile 79

Agile CLO Adoption Adopt 79

CLO Magazine

MAY 20, 2021

Consequentially, new hires are activated before they are ready, increasing customer and employee frustration. This means employees are learning as they interact with your customers. Operations teams have been implementing automation and robotics in the production environment for the past 3-5 years.

Performance Support 102

Performance Support Performance Simulations Exercise 102

CLO Magazine

DECEMBER 8, 2018

Elliott Masie is the chairman and CLO of The Masie Center’s Learning Consortium and CEO of The Masie Center, an international think tank focused on learning and workplace productivity. The most powerful words from a CLO can be in the form of questions. My ideal CLO is like the rabbi that I had in my synagogue as a teenager.

Masie 63

Masie CLO Compliance Training Server 63

CLO Magazine

OCTOBER 6, 2021

In essence, an agile organization can adapt swiftly to a circumstance and revert with an almost instantaneous response to changes in markets, competitors, products, services and customers. Create a productive and positive work environment. Enhance productivity. It becomes crucial in not just keeping up but getting ahead.

Agile 109

Agile Change Organization Guide 109

STRIVR

FEBRUARY 9, 2021

Top business applications for VR – training for health & safety , operational efficiency , customer service , or soft skills – can all map to a variety of objectives. In fact, we’ve compiled over a dozen examples of how Strivr customers have done this in our ebook, Measuring the impact of Strivr’s Immersive Learning platform.

Business 80

Business Metrics Virtual World Customer Service 80

CLO Magazine

OCTOBER 18, 2021

Executives can see the connection between marketing budgets and sales, the production budget and actual production, or the quality budget and quality measures. The former CLO for IBM once shared an interesting story with us. Another example is the customer service that the organization delivers. Assumptions. Application.

Budget 109

Budget ROI Compliance Training Score 109

Training Industry

NOVEMBER 28, 2016

Almost without exception, these corporate leaders proceed to explain how their products and services are faster, better and more cutting-edge – whatever the unique qualities are that distinguish their business from industry rivals. With this knowledge, we have just uncovered an ideal subject for your first piece of custom courseware.

Courseware 40

Courseware Enterprise Custom Budget 40

CLO Magazine

JUNE 22, 2021

Pushed to make decisions quickly, HR and learning leaders needed to reduce the friction while ensuring redeployment could be productive for talent teams, managers and employees. The post Tackling employee redeployment: It doesn’t have to hurt appeared first on Chief Learning Officer - CLO Media.

Cognitive 115

Cognitive Gartner Assessment Performance Support 115

CLO Magazine

FEBRUARY 10, 2023

Instead, they should view the demand for L&D as an opportunity to improve retention, increase productivity and ultimately build a more educated workforce. Engagement: Content also has to keep viewers’ attention with an engrossing narrative, gamification or other forms of interactivity that can be customized based on the individual user.

Personal Learning 99

Personal Learning Personal Personalization Metrics 99