CLO Magazine

MARCH 19, 2020

Excellence in Technology Innovation recognizes vendors that have rolled out an innovative learning technology for a client such as machine learning, artificial intelligence, apps, video, social collaboration tools or games and simulations. Gold: GP Strategies. Silver: Learning Tribes.

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Innovation Technology Cognitive Microsoft 58

CLO Magazine

MARCH 26, 2020

The Technology Award is for learning executives who have delivered new and unique applications of emerging technology to employee learning and development. The result was a program that sped manager development using social learning and technology platforms such as virtual reality and simulation-based learning. Moumita Dutta.

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Technology Saba Authoring Tools Portal 51

Challenge to Learn

JANUARY 7, 2019

We now have over 1,000 customers in 70 countries. They try to offer products and services similar to Easygenerator’s. We won the golden “Excellence in e-Learning” award at the 2018 CLO Learning in Practice Awards, presented by Chief Learning Officer magazine. Our product has scored an NPS of 53. No fewer than 3 awards.

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Brandon Hall Easygenerator CLO DevLearn 114

CLO Magazine

JANUARY 6, 2022

The pandemic transformed many CLOs into corporate sherpas, guiding employees as they moved to remote work and providing them with newly virtual content to ensure they had the skills and support to remain productive and engaged. From fashion designer to CLO. But Tedrick was unphased. Photos by Samantha Rayward.

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Leadership Innovation Learner CLO 79

CLO Magazine

AUGUST 17, 2023

In today’s digital age, customers seek immediate solutions and personalized interactions across various channels. Convenience, speed and tailored experiences are now the gold standards of customer satisfaction. Rethinking contact center work means embracing digital channels that align with customers’ preferences.

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Skills Develop Analytics Instant Messaging 72

CLO Magazine

DECEMBER 1, 2021

Meanwhile, technology and innovation have transformed the professional coaching industry, making it easier for organizations to manage, measure and scale leadership coaching. Customer satisfaction, productivity and ROI are also used more frequently to measure the business impact of leadership coaching in these organizations.

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Coaching Leadership CLO Sound 114

STRIVR

APRIL 12, 2022

Retail associates do their best to consume policies, procedures, and instructions on paper or video, but some lessons have to be learned the “hard way” — when face to face with real customers. Here are just a few of the ways technology can solve your existing training problems. Other people are more hands on.

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Association Problem Technology Help 52

CLO Magazine

JUNE 26, 2023

Empathy, a crucial component of emotional intelligence, has been linked to enhanced teamwork, improved customer service and increased customer satisfaction (Dutton et al., Digital literacy and AI integration: As technology continues to reshape industries, digital literacy and AI Integration have become essential power skills.

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Skills Performance Support Diversity Training Culture 79

CLO Magazine

JANUARY 23, 2020

CLO hosts this benchmarking program every year to honor organizations for standout learning and development. Department of Veterans Affairs, Office of Information and Technology, Talent Management Office. Procore Technologies. • PV Fluid Products Inc. Procore Technologies. • PV Fluid Products Inc.

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Wink CLO Security Hosting 79

Litmos

OCTOBER 23, 2019

In recent years, the Experience Economy has been reshaping the business world, as companies everywhere pursue new methods to enhance customer experience. Yet, when organizations forge stronger customer relationships, they’re choosing a proven path to competitive advantage. It’s even more powerful than price or product differentiation.

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Custom SAP Metrics Training 40

CLO Magazine

NOVEMBER 28, 2018

The Technology Award is for learning executives who have delivered new and unique applications of emerging technology to employee learning and development. When MetLife found its salesforce productivity wasn’t increasing significantly over time, the company realized it needed to find a more profitable way to handle training.

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Technology Simulations Global Sales 40

CLO Magazine

MARCH 3, 2023

Qualified leads, cost per acquisition, customer churn rate and customer lifetime value are just some of the metrics that marketing uses to prove its worth to the wider organization. This includes sales leads, onboarding time, performance and productivity metrics, customer satisfaction scores and more.

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Metrics Business Privacy Sales 99

CLO Magazine

MAY 20, 2021

Consequentially, new hires are activated before they are ready, increasing customer and employee frustration. One place to look for additional resources to support remote training is self-paced and automated training technology. This means employees are learning as they interact with your customers.

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Performance Support Performance Simulations Exercise 102

CLO Magazine

SEPTEMBER 1, 2021

“We are determined to raise the bar on how HCM technology can help organizations and their people thrive,” UKG President Chris Todd stated in the press release. Todd says the acquisition will allow for greater positive impact on customers and workplaces around the world. Bush stated in the press release.

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Press Embed CLO Global 83

Xyleme

NOVEMBER 10, 2021

Modern organizations invest tremendous resources into crafting core messaging, from customer training resources to product information to?your your unique vision and values. But too often, that content isn’t leveraged to its fullest potential.?.

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Xyleme Content Learning Objects CLO 52

CLO Magazine

JUNE 19, 2023

Almost every organization is increasingly dependent on customized software applications. Bendigo Bank reinvented itself by becoming more customer focused. However, as organizations start to depend more on citizen developers for critical infrastructure apps, citizen developers must learn to develop for their customers.

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Develop Case Study Agile Training 84

Xyleme

NOVEMBER 4, 2021

Modern organizations invest tremendous resources into crafting core messaging, from customer training resources to product information to?your your unique vision and values. But too often, that content isn’t leveraged to its fullest potential.?

Xyleme 52

Xyleme Content Learning Objects CLO 52

CLO Magazine

AUGUST 24, 2016

For some organizations, the shortage of skilled executives, middle managers and individual contributors in critical roles already is having quantifiable ramifications — from decreased production capacity to drops in customer satisfaction. What’s a CLO to Do? If not, now is the time to take action.

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CLO Roles Management Examples 32

Learningtogo

AUGUST 22, 2019

All over the world, people are using artificial intelligence to manage their bank accounts, book travel, and find great products, so why not use this same technology to help people learn new skills and advance their careers? Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.), Who should attend.

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Adobe Captivate Trivantis Low Cost Beginner 100

CLO Magazine

AUGUST 12, 2019

Since this episode was recorded, Stephanie took on the CLO role at Parkland Hospital and Health System, one of the largest health systems in Dallas. Plus, co-host Justin Lombardo talks about the three things to look for in a new CLO role and why he thinks centralization is the way to go for the modern learning function. Justin: Yes.

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CLO Podcasts Podcaster Podcasting 36

CLO Magazine

JUNE 26, 2020

When you choose to put a training program online, the technology you choose to buy is one of the most important considerations. Sure, you need great design, too, but without the right technology you can’t provide the training your employees need. Yet, a third of employees report never being trained on the new technology.

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Digital Compliance Training Program Training 92

CLO Magazine

NOVEMBER 18, 2022

Your learning and development crew can captivate its audiences, too, by deploying engaging technology and innovative approaches, but before you can begin casting new solutions, be sure you’re not just chasing the hottest new technology or trend, but instead solving a real need. Invest wisely in your production playbook.

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Innovation Scanning Authoring Tools Simulations 41

CLO Magazine

SEPTEMBER 27, 2021

From preparing surgeons to perform the most complex operations to helping sales representatives perfect their interpersonal communication, immersive technologies are raising the bar when it comes to learning and development. But first, what is immersive training technology? Myth 1: It’s a fad. billion in 2026. Think again.

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Augmented Reality Virtual World Training Train 116

CLO Magazine

MAY 3, 2018

Technology has conditioned workers to expect quick and easy experiences — from Google searches to help from voice assistants — so they can get the answers they need and get back to work. Enter emerging technologies. Technologies for the Future of Learning.

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Technology Augmented Reality Create Voice 79

Inkling

JULY 18, 2016

Inkling Illuminate is less than two weeks away, and we couldn’t be more excited to see all of our customers, prospects, and partners! Keynote Presentation by Rob Lauber, CLO, McDonald’s. We’re so honored Rob Lauber, CLO at McDonald’s, will be our speaker for this event! Still haven’t registered for your spot at the event?

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CLO Toys Network Performance Support 100

CLO Magazine

JUNE 2, 2023

The growing use of technology across job functions is designed to streamline processes, boost productivity, improve customer service and reduce costs. As technology rapidly advances, these early introductions in students’ education can give them a significant head start toward rewarding careers.

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Skills Cyber Security Training Augmented Reality Education 84

Degreed

SEPTEMBER 14, 2023

We realized early on that we couldn’t accomplish this mammoth goal for our customers on our own. And more importantly, how does it help our customers? Some vendors stick with their preferred partners and expect customers to fit into established ecosystems. At Degreed, our mission is to jailbreak the degree. We needed partners.

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vendor Open SAP Expertise 59

STRIVR

FEBRUARY 9, 2021

It’s no surprise that 97% of B2B technology buyers build a business case for purchase decisions. Top business applications for VR – training for health & safety , operational efficiency , customer service , or soft skills – can all map to a variety of objectives. But how do you select the right objective and use case?

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Business Metrics Virtual World Customer Service 80

CLO Magazine

APRIL 23, 2020

Customs and Border Protection. Procore Technologies. The Department of Veterans Affairs Office of Information and Technology, Talent Management Office. PV Fluid Products. The post Chief Learning Officer reveals the 2020 LearningElite award winners appeared first on Chief Learning Officer - CLO Media. CVS Health.

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Pinnacle Wink Score CLO 79

CLO Magazine

SEPTEMBER 21, 2016

They agreed that the future CLO should have experience in: strategic management, general management, knowledge management, leadership skills, and learning methods and concepts. Were these future CLOs able to see these projects in a larger context and over a longer term? Strategic Management. General Management. Leadership Skills.

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CLO Metrics Virtual Classroom Blended Learning 32

CLO Magazine

JUNE 12, 2020

Engaged employees are more productive, remain with the organization, experience more positive emotions and have less absenteeism. Overall, engaged employees contribute to better customer service, quality, profits, productivity and reduced employee turnover. Bea Bourne, professor at Purdue University Global.

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Bea Virtual World Learning Styles CLO 116

CLO Magazine

MAY 22, 2020

It’s a perfect storm of pressure, in which chief learning officers weigh ROI and manage digital disruption across industries as they pivot from the age of the customer to the age of the employee. Technology is the fulcrum of L&D transformation from static, “top-down” courses to employee-driven, collaborative learning.

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Agile CLO Adoption Adopt 79

CLO Magazine

SEPTEMBER 14, 2018

Whether large or small, all organizations strive to meet the changing needs and expectations of customers, yet, size can sometimes hinder this mission. They create standard products and services for large markets, with limited segmentation. Yet smaller companies are connecting with smaller groups of customers quickly.

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Organization Diversity Training Virtual World Embed 88

CLO Magazine

MARCH 20, 2023

For instance, Microsoft has recently integrated ChatGPT into its Bing search engine and announced plans to further integrate it into other Microsoft products, like Word. With AI, these scenarios can be customized, in real-time, to an employee’s needs, when and where they need it, not just during group workshops. Increased ROI.

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Develop Simulations Learning Objects Microsoft 106

CLO Magazine

DECEMBER 19, 2017

Piling on top of that is the ever-expanding set of tools, technologies and methodologies at hand for the job. Take technology. I’m a short-term skeptic when it comes to the effects of emerging technology on learning. But I’m bullish on the long-term effects of technology. Let’s face facts. Learning is uncomfortable.

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Press CLO Augmented Reality Emergent 73

CLO Magazine

DECEMBER 5, 2022

There’s a growing realization that successful digital and business transformation is not about just technology. Employees in customer-facing roles, technology, finance, administration, HR and other functions are given opportunities as cross-functional and cross-business teams to learn a consistent set of soft skills and behaviors in cohorts.

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Skills Diversity Training SAP Behavior 95

CLO Magazine

MAY 29, 2020

In fact, I predict that this technology will eventually become as ubiquitous in training as video. Your employees will stress over making the best possible decisions for your business by de-escalating angry customers or having difficult employee conversations. Is the L&D Industry Adopting AR/VR Technology Right Now?

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Augmented Reality Standards Simulations Industry 115