Meet the CLO Advisory Board: Christyl Murray

CLO Magazine

Chief Learning Officer recently sat down with Christyl Murray, VP Academy lead and vice president of firmwide talent development for JPMorgan Chase & Co. Chief Learning Officer: Where is your hometown? I was born in Sacramento, California, but grew up in the San Francisco Bay Area.

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5 moves that actually increase diversity, equity and inclusion

CLO Magazine

Since the protests over the police killing of George Floyd, companies are looking for ways to combat racial bias and discrimination at work. The stats are jarring. Diversity training is often the go-to after a diversity PR disaster.


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Maneuver Mentoring Obstacles

CLO Magazine

In organizations across the country, mentoring programs are acknowledged to benefit both talented employees and their managers, adding millions of dollars to the bottom line. In fact, research consistently shows that mentoring provides pivotal developmental relationships that function as the backbone for organizational improvement. Here are three major obstacles that can negatively impact effective mentoring relationships. The “I Don’t Need Help” Factor.

Mentors: Keeping talented women career-focused in uncertain times

CLO Magazine

have had to pivot to meet the needs of various constituencies amid the uncertainty that is reshaping the business world. Recently, we interviewed mentors to see how they and their mentees were adapting to these altered circumstances. Here are the highlights.

Fewer Mentors, Bigger Problems

CLO Magazine

A 2018 survey from the LeanIn Foundation and SurveyMonkey found that nearly half of male managers felt uncomfortable participating in a common work activity with a woman, such as mentoring, working alone or socializing together. Specifically, the number of male managers who felt uncomfortable mentoring women went from 5 percent to 16 percent in late 2017 after the #MeToo movement went viral. That means about 1 in 6 male managers would hesitate to mentor a woman.

4 Ways to Become the Mentor Your Company Needs

CLO Magazine

Mentors are an important aspect for companies to create and encourage a positive and rewarding work culture. They’re also a key formal or informal tool in the learning leaders’ developmental arsenal. But oftentimes, finding a mentor at work can be an overwhelming and challenging task. So, when it comes to mentorship, we should not only seek out individuals to inspire and guide us, we should feel empowered to be the role model for others.

Creating a continuous learning environment at Aspen Dental

CLO Magazine

At Aspen Dental, meeting the needs of doctors is at the heart of every learning decision the leadership team makes. “If If we take care of their needs, they can take care of the millions of patients we serve,” says Arwinder Judge, chief clinical officer.

Kraft Heinz CLO Pamay Bassey is reimagining corporate learning with laughter and passion

CLO Magazine

Ekpedeme “Pamay” Bassey, CLO of The Kraft Heinz Co., has held many different personas, both in her career as a learning and development professional and beyond. She later earned her master’s in computer science from Northwestern University with the goal of working toward a career in technological development. The program, sponsored by Andersen Consulting (now Accenture) focused on applying technology as a tool for the L&D industry.

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A not-so-white paper on succession

CLO Magazine

Montgomery was famous as legal counsel for Bobby Seale and the Black Panthers. Later, Jones got to do legal work for major tech firms and eventually made the jump to become CEO of tech firm Aeris. A few concepts can help learning professionals widen the path for nontraditional leaders.

5 strategies to diminish sexual harassment and toxicity in mentoring

CLO Magazine

Mentoring, long touted as one of the key solutions to inequality at work, may be less appealing to both men and women these days. Prominent men are being publicly outed for sexual harassment, with the latest examples coming from French gaming company Ubisoft , U.S.-based

Inclusion is practice

CLO Magazine

When it comes to advancing organizational diversity and inclusion, too often leaders rely on the latest off-the-shelf training program or policy, but these initiatives do little to change employee behavior. Talent Management diversity and inclusion

Want a more inclusive culture? Consider the power of peer leadership

CLO Magazine

Peer leaders are an underutilized asset in helping organizations achieve performance objectives as well as learning and development goals. They ask candid questions about his experiences at the firm, any culture barriers to success and how he paved his way in the corporate environment.

Mitigating the effects of implicit bias

CLO Magazine

This is the third and final article in a series exploring implicit bias by CLO contributor Michael Bret Hood. For learning leaders, this can affect people throughout an organization. The building blocks.

The kids are alright

CLO Magazine

The millennial and Generation Z experiences have primed “kids” to be valued contributors in jobs with greater relevance. Celebrate the Noobs. It’s easy to default to stereotypes, but for leadership development, the single difference that matters most is: being new.

The values-driven leader

CLO Magazine

On January, 8, 2021, Bradley Rukstales , CEO of data analytics firm Cogensia, was fired by his board of directors after participating in the mob that stormed the nation’s capital. The company was getting negative feedback from clients for not using more people of color in its ads.

The urgent need to monetize women’s corporate value

CLO Magazine

It’s said many different ways, but the message is the same. The exodus is especially problematic at the mid-career level, where corporations are eyeing and grooming their future C-suite talent. The cost of losing a mid-career-level executive can be 1.5

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A glimpse at choices that are advancing gender parity

CLO Magazine

That’s why I’d like to offer, in my first 2021 column, an optimistic AND realistic outlook for the growth and development of female talent. Over the past year, I have interacted (virtually, of course) with hundreds of women and corporations in my role as CEO of WOMEN Unlimited Inc.

Creating a Culture of Servant Leadership

CLO Magazine

Servant leadership is all about enriching the lives of others, building better organizations and ultimately creating a world that is more caring and equitable. When you describe your corporate culture, is being of service to one another and the community a core value? Details of these studies can be found in the following books: “Good Company” by Laurie Bassi, Ed Frauenheim and Dan McMurrer, with Larry Costello. Leverage diversity of thought, experience and expertise.

Lesson learned: Not reverse. Not neutral. FORWARD!

CLO Magazine

With this troubling year coming to an end, I am struck by how amazingly resilient, adaptable and success-focused both the women in our programs and the organizations that sponsor them have been. Of course, many of the tools and techniques that worked previously still work now.

Becoming a Learning Culture: Competing in an Age of Disruption

The Performance Improvement Blog

(This article was initially posted on the Hospitality eResources blog on February 7, 2017.). All industries are undergoing enormous change, mostly due to new technologies, globalization, and a very diverse workforce. For example, in the hospitality industry smartphones put scheduling and reservations at our fingertips, literally. These services are competition for established companies and are changing the industry and guest expectations.

The Single Most Important Learning Opportunity for Leaders in the Fourth Industrial Revolution

CLO Magazine

Of all the actions that learning officers can take, one stands out as being imperative and significantly impactful to every organization — equipping frontline managers to be consciously inclusive. A year after the advent of the #MeToo outpouring, we’ve learned more about the prevalence of sexism and harassment in the workplace, but it’s not been followed by a behavioral sea change to a more equitable work environment.

Debunking the Meritocracy Myth

CLO Magazine

A few years ago, I was the keynote speaker at a women’s diversity conference. That morning, I was chatting with Annie McKee, director of the University of Pennsylvania CLO program. We are both from the same generation, having entered the workforce with the hope of a more promising future for women in corporations. As we got ready to go into the conference, Annie asked me, “Why aren’t we seeing more success in advancing women?

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Clearing the path for learning

CLO Magazine

In February 2020, Leah Houde was hired as PricewaterhouseCooper’s new chief learning officer. The Duke University graduate and former Duke Corporate Education executive was excited about the opportunity to work with PwC’s global workforce. “I It’s a CLO’s dream.”.

There and Back Again: A Journey of Learning

CLO Magazine

Roz Tsai’s fascination with learning is rooted in her history. My kids grew up in the U.S. They have access to libraries everywhere, and when I was growing up, most libraries were closed for examinations and censorship,” she said, recalling the distance she had to walk to reach a neighborhood bookstore, only to find empty shelves. Life has shown her that learning should not be taken for granted. Leadership at the $13.5 A few key learnings emerged.

The Feedback Phenomenon

CLO Magazine

By letting their work stand on its own, women are abdicating control of the message their work should send. For women to get past the “hard work fallacy,” they must understand and embrace the power of feedback — the right kind of feedback. Their male colleagues, on the other hand, receive more aspirational feedback, helping them to better understand what’s needed for them to advance in the organization. The result? Rosina L.

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At the edge

Clark Quinn

Another response to my request for topics asked about moving from the classroom to the ‘fringe’ Here, I have a very simple response: the case studies in Revolutionize Learning & Development. Each was chosen and structured to talk about the context, specific situation, the plan, the results, and advice. Each also represents a diversity of settings and needs. The problem was too much hierarchy.

Accelerate Female Leadership Development

CLO Magazine

Zsuzsanna Tungli will never forget one of her earliest experiences of gender inequality in the workplace. Tungli, the founder and managing partner for Developing Global Leaders Asia, and her team recently designed two new leadership programs specifically for women: an advance and thrive course for women in senior management and an acceleration course for women with five years of experience. It’s actually the smart thing for businesses,” Tungli explained. “To

The Workplace Self-Training Paradigm

CLO Magazine

Much has been made of the abbreviation of employment tenure, now averaging just four years according to the Bureau of Labor Statistics. And it’s true, the notion of a mortarboard-to-gold-watch career has been largely replaced by at-will employment, outsourcing and automation. Educating workers for lifelong careers has been disrupted by the searing pace of change. Some responsibility for learning and development has shifted from corporations to workers.

The Training Technology Conundrum

CLO Magazine

By the early 2000s, human resources developed a reputation in some circles as being a bit of a stick-in-the-mud, no-fun-allowed department, its trainings a necessary distraction from “real work.” This image of corporate training was popularized by characters like Toby the HR guy on the sitcom “The Office,” who constantly foiled the well-intentioned but often legally and morally dubious shenanigans of management.

‘Black Mirror’ or better? The role of AI in the future of learning and development

CLO Magazine

The hit TV anthology ‘Black Mirror’ has captivated viewers with speculative tales of how emerging technologies like artificial intelligence, machine learning and intelligent automation could go horribly awry. How can AI be used in learning? What you can do to mitigate the risks.

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Reimagining the learn-it-all culture in a hybrid world

CLO Magazine

We are experiencing a learn-it-all revolution. Much to the delight of learning and development executives, Carol Dweck’s research and insights inspired an emphasis on a growth mindset, commonly understood as the belief that our abilities are not fixed, but can be developed.

Bend & Flex: Building Learning Agility

CLO Magazine

A former manager once told me I had the ability to quickly assimilate information, that he could tell me how to do something and I would then apply that knowledge to a variety of different situations. I now see this feedback as the ultimate compliment, for my manager felt I had learning agility. Learning agility is openness to new information and the ability to gain and apply insights derived from this information. Look for the common thread.

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Telus Makes Learning Personal

CLO Magazine

For Telus International, learning is not an option — it is a requirement. Employees at the international telecommunications company are a part of the learning process beginning with their first steps into the organization. Our program is a very robust and comprehensive program,” said Michelle Braden, executive director of TI’s learning and development program. “It It moves from the minute somebody joins the company until they become CEO.

Social Learning Cannot Be A Bolt-On Strategy


“ I’m arguing that something much bigger is happening than the application collaborative tools within the enterprise – it’s a profound transformation of the enterprise as we know it. ” Don Tapscott (italics mine). I recently wrote about the challenges of integrating social learning in the workplace. Even as I was mulling over the topic and browsing through Dion Hinchcliffe’s posts for insights on social business, I had a moment of epiphany.

Extremophiles & Organizational Agility

Clark Quinn

A number of years ago, I co-wrote a chapter with Eileen Clegg called The Agility Factor , that appeared in Marcia Conner & James Clawson’s excellent collection of organizational culture articles in the book Creating a Learning Culture. The focus of the book was on empowering organizations to be nimble in a context of increasing change. Eileen’s husband is a marine scientist studying deep sea vents and the creatures that live there.

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ManTech’s strategic commitment to career enablement

CLO Magazine

In January 2020, ManTech made a strategic commitment to transform the way our employees experience meaningful, rewarding careers at our company. Based on an original graphic from Gartner’s “The New Path Forward.” How to achieve the employee’s career goals.

Career advice from Dave Rude

CLO Magazine

How did you start your career in learning? I’m glad you asked that question because it’s a testament to the power of mentoring and taking a chance on a new career. I have seen profound impacts on those colleagues and clients who have a sustained focus on learning.

Learning Delivery: E-Learning and Mobile Gaining Ground

CLO Magazine

Two years ago, CLOs reported for the first time that self-paced and instructor-led e-learning courses were used more often than classroom-based instruction content and tools continue to evolve. Classroom-based training is still quite common for many content areas and covering far more learners. However, e-learning has its advocates who describe scenarios or situations where e-learning – either instructor led or self-paced – is a more effective option.

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Career progression knocked off course for high-potential women

CLO Magazine

There has been significant media attention this year on professional women effectively balancing the demands on their time, particularly the trend of working moms exiting the workplace. We heard a real sense of loss about the absence of casual interaction with leaders.

Never Too Late to Learn New Tricks

CLO Magazine

Today’s workplace reflects unprecedented diversity. Organizations experience both the benefits and challenges of bringing together people from different races, with different sexual identities, who practice different religions, speak different languages, demonstrate different abilities and whose ages span the greatest number of generations ever to labor together in modern history. Demographic reality: The workplace is currently home to increasing numbers of older workers.