article thumbnail

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

Like many bosses, Jon Kaplan thought he was a good leader. April 2019 Profile: Discover Financial’s Jon Kaplan. Jon Kaplan was, until May of this year, vice president of training and development for Discover Financial Services. Mike: We should also mention Liz Loutfi who also is one of our editorial team who works on CLO.

Kaplan 48
article thumbnail

Putting People First

CLO Magazine

When it comes to learning, Jon Kaplan truly understands the importance of emotional engagement. Kaplan finally confessed his secret to a classmate and got the remedial help he needed, but by then he had become “incredibly ashamed” and his academic performance suffered through grade school. You’re more engaged; it’s more interesting.”.

Kaplan 60
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

After EI, DI?

CLO Magazine

That pretty much sums up our experience at Kaplan of working exclusively remotely this past year. While this is invaluable work, at Kaplan we felt there was something missing from a career development perspective. appeared first on Chief Learning Officer - CLO Media. We thought we were prepared. The post After EI, DI?

Cognitive 114
article thumbnail

Leave Learning to Employees, sort of

Jay Cross

CLO magazine November 2015. This article describes the CLO of Kaplan as he adapts to a world where employees can route around learning to find their own content. Learner-created content presents a challenge to CLOs: they want to control it. Kaplan set up a wiki that has proved very successful. By Kate Everson.

Wiki 36
article thumbnail

Learning and Development in the Remote Workplace

CLO Magazine

How effectively can an e-learning module simulate the nuances in overcoming customer objections, conducting a performance review, managing conflict, or solving a complex business problem? Effective collaboration creates an environment where peers can evaluate each other’s ideas, remediate knowledge gaps and enhance shared understanding.

article thumbnail

Top Chief Learning Officer Conferences of 2019

Continu

John, Human Capital Media; Jon Kaplan, Discover Financial Services, Mike Prokopeak, Chief Learning Officer Magazine; Nicole Hajdrowski, US Foods, and Skip Marshall, DXC Technologies. However, it is also a great Chief Learning Officer conference since you’ll learn the latest strategies, and solutions to effectively train and develop talent.

article thumbnail

The Future of Executive Education Is Here

CLO Magazine

Those who infuse innovation into the DNA of their models, approaches and the experiences they deliver to emerging leaders in their organizations effectively shape the future of their companies and industries. That is strategic impact. ” He can be reached at editor@CLOmedia.com.