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From higher ed to PepsiCo CLO

CLO Magazine

But in 2018 she got a call from a headhunter looking for PepsiCo’s new CLO, and it was too good of an offer to resist. Her team already adopted a strategy for using evaluation questions developed by researchers at IMD Business School in Switzerland. Illustrations by Jonathan Bartlett.

CLO 82

Banishing Evaluation Fears

CLO Magazine

Eighty percent of training professionals believe that evaluating training results is important to their organization, according to the Association for Talent Development’s 2016 research report “Evaluating Learning: Getting to Measurements That Matter.” However, only 35 percent are confident that their training evaluation efforts meet organizational business goals. Lack of discipline in evaluation is most often seen in corporations.

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COVID-19 didn’t challenge managers, it exposed them

CLO Magazine

Companies need to evaluate and hire managers on the ability to serve the team. Focus on key behaviors and develop key manager metrics. Further, managers tend to be evaluated by limited metrics – did they meet the revenue, sales and performance targets set for the team?

Brenda Sugrue Is the 2018 CLO of the Year

CLO Magazine

In her first few months as EY’s CLO, Sugrue presented her vision for learning at the company: to increase the alignment, effectiveness and brand of learning at EY. One of the first things she did was to simplify and standardize one indicator of the learning function’s performance: the feedback survey that participants complete after learning, often referred to as level 1 evaluation. That is the role of the CLO,” she said. “To

CLO 39

Measurement Efforts Don’t Quite Measure Up

CLO Magazine

Learning professionals have been using Donald Kirkpatrick’s training evaluation model, or some variation of it, for 60 years, since it was first introduced in 1959. Only 58 percent of respondents said their measurement and metrics are fully aligned with learning strategy. And only 45 percent report externally benchmarking their measurement and metrics practices. While 58 percent measure impact on employee engagement, a mere 28 percent measure impact on Net Promoter Score.

Measurement Efforts Don’t Quite Measure Up

CLO Magazine

Learning professionals have been using Donald Kirkpatrick’s training evaluation model, or some variation of it, for 60 years, since it was first introduced in 1959. Only 58 percent of respondents said their measurement and metrics are fully aligned with learning strategy. And only 45 percent report externally benchmarking their measurement and metrics practices. While 58 percent measure impact on employee engagement, a mere 28 percent measure impact on Net Promoter Score.

The Essential Guide to Learning Analytics in the Age of Big Data

Lambda Solutions

How to use learning analytics for evaluation. What metrics and sources to use in implementing learning analytics. Evaluating Learning Analytics and Measuring ROI. This data can be sorted, filtered, and correlated to specific metrics, such as activity and course completions.

20 things I’ve learned from 20 years of learning measurement

CLO Magazine

At a recent CLO Exchange, a learning leader said his success with measurement came back to “starting with the business questions you’re trying to answer.”. Next, evaluate your measurement readiness by examining your current state in terms of data, skills and tools.

New Research: Best-in-class corporate learning approaches that drive business results

Axonify

I attended the CLO Symposium this week, which shone a spotlight on the struggle L&D leaders face to keep up with modern workplace demands. Aberdeen Group benchmarked organizations against several key performance metrics and identified best-in-class performers were achieving overall business results by implementing modern approaches to building employee knowledge. 16% increase in customer/patient satisfaction rates/scores.

New Research: Best-in-class corporate learning approaches that drive business results

Axonify

I attended the CLO Symposium this week, which shone a spotlight on the struggle L&D leaders face to keep up with modern workplace demands. Aberdeen Group benchmarked organizations against several key performance metrics and identified best-in-class performers were achieving overall business results by implementing modern approaches to building employee knowledge. 16% increase in customer/patient satisfaction rates/scores.

New Research: Best-in-class corporate learning approaches that drive business results

Axonify

I attended the CLO Symposium this week, which shone a spotlight on the struggle L&D leaders face to keep up with modern workplace demands. Aberdeen Group benchmarked organizations against several key performance metrics and identified best-in-class performers were achieving overall business results by implementing modern approaches to building employee knowledge. 16% increase in customer/patient satisfaction rates/scores.

Here’s the latest thinking on measurement, analytics and reporting

CLO Magazine

There are two very significant developments here, each of which will change the way human capital metrics are reported. In the future, why would any employee go to work for an organization that refuses to disclose its human capital metrics?

At a crossroads: the intersection of higher education and corporate training

CLO Magazine

Another clear difference between the two is that corporate training doesn’t usually evaluate employees’ course completion in the same way that universities grade students. Going back to the objectives of both, we can understand how the metrics of each will differ.

The Business Impact Award

CLO Magazine

The Business Impact Award is for learning executives who have implemented a significant measurement or evaluation program that has demonstrated exceptional business impact from their workforce development programs.

The AGES Model can help learning stick

CLO Magazine

When organizations track metrics at all, they tend to focus not on how well participants remember what they learn, but on net promoter score — essentially a measure of how enjoyable the learning program is. The reality is that program participation, course completion and net promoter scores are not necessarily indicative of behavior change. The post The AGES Model can help learning stick appeared first on Chief Learning Officer - CLO Media.

“To Have a Great Brand, You Need to Have Great Learning”

Eduson

We talked with Hilton's T&D Leader Kimo Kippen, who won the CLO of the Year Award in October. Efficiency, effectiveness and impact – this is what matters when evaluating learning results. Along the way we conduct assessments, as well as use score cards, dashboards and metrics. “To Have a Great Brand, You Need to Have Great Learning”. Hilton Worldwide trains thousands of Team Members across its properties in 94 countries.

Ratio 40

Role of a Learning Consultant: Insightful discussion imported from LinkedIn

ID Reflections

And when I say ROI it should not be how many people were trained and what their training scores were. Management of Learning - which includes programme / project management, learning evaluation, stakeholder management, supplier management. Lock down and establish the scope, resources, timeframe, deliverables and success metrics, as well as a plan for maintaining the program (if needed) after the project concludes. 4) Evaluate the plan.

Chief Learning Officer Magazine Announces 2013 LearningElite Finalists

CLO Magazine

19, 2013 — Chief Learning Officer magazine (CLO) has announced the 2013 LearningElite organizations. It is designed to aid organizations in drilling down on the practices that really matter and identifying key metrics that put L&D initiatives into the context of their business. The evaluation yields solid data that validates the impact important learning initiatives have on productivity, engagement, innovation and, ultimately, business results.".

CLO 36

Curated Insights: The Human Side of Extracting Business Value from Information

CLO Magazine

We need tools but also the human capability to sift through it all and evaluate everything coming into our lives. We must contemplate, evaluate, synthesize and apply the content we consume. Aligned insights have a direct relation to business performance metrics (growth of intellectual capital, employee engagement, financial return, sales growth, customer satisfaction, talent turnover, productivity) that you control and influence. Content curation is not a new phenomenon.

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The Business Partnership Award

CLO Magazine

Financial service organization BNY Mellon regularly evaluates how its services and offerings align with its clients’ evolving needs, and in 2015 it discovered something new its clients wanted: strategic partnerships to improve complex problem-solving. Dell EMC Education Services had a problem with training delivery: low net promoter scores for the outsourced partners around the world who take care of customer service.

Karen Kocher: KISS and Tell at Cigna

CLO Magazine

Conversation Is a Two-Way Street Kocher has been Cigna’s CLO for six years, but her career has touched multiple business areas. When it was ready to execute on that vision two years later, she was asked to be CLO. If score cards from each of the business and functional groups show they’re underperforming, Kocher said the next move is root-cause analysis and action planning. Last year Cigna had very low manager support scores in some areas, including finance.

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Listen: Vulcan’s Tim Mulligan talks about how companies can teach employees to be happier, healthier and more resilient

CLO Magazine

What we talk about in the book is the fact that resilience is more than evaluating, looking back and how did you react after this thing happened, and how did you bounce back after this crisis or this bad thing happened. All of our metrics were hitting it really high levels. The post Listen: Vulcan’s Tim Mulligan talks about how companies can teach employees to be happier, healthier and more resilient appeared first on Chief Learning Officer - CLO Media.