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The CLO’s Guide to AI

CLO Magazine

AI, in particular natural language processing, or NLP, will revolutionize this area of the CLO’s role and help to achieve the results competency modeling has promised for so long. Learning leaders will be able to use AI and NLP to read performance data at the task level, and map it to skills.

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Managing Career Paths: The Role of CLO

CLO Magazine

Many organizations have tasked such groups to make strategic investments that put the best people in suitable roles at the right time to drive performance. What’s a CLO to Do? performance reviews, exit interviews, ad hoc requests from business leaders, etc.).

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The Changing Face of Work and Workplace Learning

Learnnovators

The role of the CLO will be to drive this change NOW! joyandlife writes about The Changing Role of L&D and CLO where he mentions adaptiveness, rapid reaction times, learning agility and flexibility as key requirements. I am not the kind to crystal gaze.

CLO Thinking (& Measurement)

Clark Quinn

I attended the CLO Symposium with my ITA colleagues Jay Cross and Jane Hart. We should be thinking about how to start tracking meaningful activity in social networks, the value of performance support and more, not old stuff about courses. And , how to tie it back to important deltas in organizational performance. As for addressing the social and informal metrics, while I addressed this a bit earlier , let me go a bit further.

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Be a Triple-Threat CLO

CLO Magazine

” “Today’s educators,” she said, “must wear multiple hats — entertainer, personal coach, emergency responder, gizmo wizard and social media guru — to be judged as informed and effective.” Blanda’s gridiron performance makes a great metaphor for the kind of multitasking Sobel said is demanded of modern educators. Today''s educators must wear mutiple hats. CLOs are no different.

CLO 17

Manager's Role in Learning and Performance Improvement

The Peformance Improvement

In answering this question, the first thing managers have to understand is that continuous learning is the modus operandi for all high performance organizations. Individual, team, and enterprise performance can’t improve without learning. They need to be curators of information. .

The CEO and Me

CLO Magazine

It goes without saying that the most important relationship a CLO has is with the CEO. After all, how the CEO defines, embraces and supports the role of the CLO will determine how much impact the CLO can have in the company and whether the role will be fulfilling.

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Beyond Best Practices

CLO Magazine

What’s more, practices are informed by history, not defined by it. Consider learning in practice — the focus of this issue of CLO — as a way to accelerate that movement. Adri Maisonet-Morales, the 2016 CLO of the Year, is a prime example.

CLO Investments Focus on Relevance and Technology

CLO Magazine

Conversely, performance consulting seems to be declining in importance. Assessment and evaluation technologies continue to grow in importance as organizations seek to better evaluate training and to promote high performance.

A Taste for Growth: CLO of the Year Rob Lauber

CLO Magazine

To solve Yum Brands’ challenges, CLO Rob Lauber has created a learning strategy that helps the business and employees grow, making him this year’s CLO of the Year. After graduating in 1985 from the University of Scranton in Pennsylvania with a degree in communications and marketing, he began working at Dun & Bradstreet Information Services as a business analyst.

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Information Overload and New Initiatives

There Is No Chalk

A recent article over at CLO online talks about the problem of information overload in the workplace. The article talks about the impact of this problem on the quality of work, the morale of employees, and the amount of time information overload causes when people have to keep re-orienting to tasks they get pulled away from, or get prioritized into.While the thrust of the article is about how to.

Remembering Jay Cross and His Work

Experiencing eLearning

He was the guru of informal learning who pushed us to think outside of the traditional model of formal courses and training. Formal and Informal Learning. Informal learning is like riding a bike: the rider chooses the destination, the speed, and the route.”

MOOCs in Workplace Learning – Part 4: Role in Corporate Universities

Learnnovators

In the same survey HR and talent executives graded themselves a C-minus for overall performance, citing a large capability shortfall, with 77% of respondents ranking the need to re-skill HR function among the top quartile of their priorities. None of this information is new. Here’s an article on the 12 Success Factors of a CU published in the CLO magazine 10 years back but still relevant. The world has gotten complicated.

Are You Sharing Global Information?

CLO Magazine

Organizational silos often inhibit employees from easily accessing global intelligence, and the larger the organization, the more likely it is that critical information is not being shared. For instance, someone working in the office of regulatory affairs in Japan may be a local subject matter expert, but a colleague in another office who needs such information doesn’t know that expertise exists.

Mapping Out the Bias

CLO Magazine

For instance, one of the problems we constantly face is too much information. I’ll admit it’s hard to not to feel the urge to go fast and exude gobs of confidence while equipped with insufficient information and hopped up on over-optimism; sometimes we feel obligated to do that.

Workflow Learning: Clarity in a Name

CLO Magazine

Our first effort was “informal learning,” which carried a host of problems. Support assets are typically brief, solution oriented and performance focused. It needs a broader and more performance-centered design. How words are defined and interpreted is a big deal.

Informal Learning: Any Way You Want It, Any Time You Need It

CLO Magazine

Informal learning has answers to some of the most pressing educational challenges organizations face. In his 1977 book Social Learning Theory , he wrote: “Learning would be exceedingly laborious, not to mention hazardous, if people had to rely solely on the effects of their own actions to inform them what to do. ” Dan Pontefract, head of learning and collaboration at communications company Telus and one of the speakers at our CLO Symposium last fall, goes a bit further.

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Individual Contributors Need Learning, Too

CLO Magazine

They need strong communication skills, to know how to have difficult conversations, to know about performance management, and they need to know how to influence, she said. How do I take an active role in my own performance management?” They heard the same information,” Barton explained.

Design Thinking for All

CLO Magazine

Sanchez-Burks said when workers approach problems with a designer’s mindset, they open themselves up to more diverse perspectives that will inform them and enable them to create more successful and reliable solutions.

On the brink with mobile– what learning executives say

Allison Rossett

Performance support and mobile devices only rarely appeared in the organizational playbook they described. As we look at more recent data, we find an uptick for performance support, in general, but not yet for mobile delivery. Comcast CLO Martha Soehren put it this way. Wolff describes mobile as “another tool in the toolbox,” enabling them to deliver formal and informal learning to PWC people. Ode to mobile performance support– [link].

A Case For Informal Learning

CLO Magazine

Informal learning has answers to some of the most pressing educational challenges organizations face. In his 1977 book Social Learning Theory , he wrote: “Learning would be exceedingly laborious, not to mention hazardous, if people had to rely solely on the effects of their own actions to inform them what to do. ” Dan Pontefract, head of learning and collaboration at communications company Telus and one of the speakers at our CLO Symposium last fall, goes a bit further.

Building a Performance Ecosystem

CLO Magazine

By combining the power of the human brain with technology in a way that facilitates work, collaboration and communication, leaders can turn learning into multifaceted performance support. Former Thomson Reuters CLO Charles Jennings highlights the 70:20:10 framework for thinking about organizational learning: 10 percent of what we need to know to do our jobs comes from courses, 20 percent from mentoring or coaching, and 70 percent is learned on the job through independent initiative.

Instructional Design: Something Old, Something New

Allison Rossett

I harkened back to these findings after reading Xyleme CLO Jeffrey Katzman’s provocative blog posting about new instructional design. He encourages instructional designers to relinquish control and cease reliance on “a process of extracting and interpreting information from the SME… ” Katzman continues, “The expertise is out in the field … In some cases the learner is the teacher, and teacher a learner.” Many call it informal.

Instructional Design: Something Old, Something New

Allison Rossett

I harkened back to these findings after reading Xyleme CLO Jeffrey Katzman’s provocative blog posting about new instructional design. He encourages instructional designers to relinquish control and cease reliance on “a process of extracting and interpreting information from the SME… ” Katzman continues, “The expertise is out in the field … In some cases the learner is the teacher, and teacher a learner.” Many call it informal.

The Cognitive Science Behind Learning

CLO Magazine

As Will Thalheimer, president of Work-Learning Research and author of “Performance Focused Smile Sheets,” said, “The learning-design process is transformed when scientific research is used.” Homepage Top Story - Left Column Performance Management brain cognitive science learning

CFOs Say L&D is Critical to Career Success

CLO Magazine

The world is changing quickly and constantly, and it’s vital to stay informed of the latest trends and sought-after skills in your industry.”. Commentary & Opinion Homepage Commentary & Opinion Performance Management Uncategorized adaptability interpersonal skills learning

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Could Your Culture Benefit from Co-Creation?

CLO Magazine

Co-creating organizational culture can reinvigorate organizations by fully engaging employees, improving performance and increasing productivity. appeared first on Chief Learning Officer - CLO Media.

Employees Demand Training Over Other Learning Opportunities

CLO Magazine

How could this information prove useful to an employer? Performance Management development learning trainingTags: development , learning , training The post Employees Demand Training Over Other Learning Opportunities appeared first on Chief Learning Officer - CLO Media.

From Learning to Marketing, One Leader’s Worthwhile Switch

CLO Magazine

She’s been with the sales performance improvement company for almost 14 years, working with founder Linda Richardson to develop core programs and eventually lead the design and facilitation teams. Homepage Top Story - Left Column Performance Management marketing

How to Develop a Lean Managerial Mindset

CLO Magazine

The salesperson scribbles down their information on a scrap piece of paper then returns to the office expecting to have the exchange seamlessly processed. Performance Management efficiency lean thinking workflowMost companies would benefit from lean thinking.

Improve Leader-Employee Communication, Improve Business

CLO Magazine

This high-intensity work culture has increasingly become a way of life in business, whether it’s a startup company infused with investor cash to grow, perform and yield results fast, or a publicly traded company that has to perform as well as respond to disruption and fast-changing market needs.

The Science Behind Telling the Truth

CLO Magazine

CLO : Who were the survey respondents? CLO : Why do you think employees and managers are so reluctant to speak the truth? Murphy: People don’t like hearing contradictory or negative information. CLO : How does this apply in a learning and development context?

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Adults are Anxious about Technology

CLO Magazine

While 36 percent of adult learners said they want to advance in their current company, only 14 percent report getting any information on how to do so from their employer. Homepage Commentary & Opinion Performance Management technology

Social Learning Cannot Be A Bolt-On Strategy

Learnnovators

It requires CEO / CLO intervention and strategic thinking to create an environment where the behaviours that construe social learning can thrive.