CLO Q&A: Learning and the Performance Review

CLO Magazine

Jeff Orlando is chief learning officer, leader development & performance for Deloitte where he’s worked for the last 10 years. He sat down with Chief Learning Officer at the CLO Breakfast Club event in Philadelphia in March and shared his perspective on the role of a learning executive, his background as an industrial-organizational psychologist and his advice for CLOs. Jeff Orlando, chief learning officer, leader development & performance, Deloitte.

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The CLO’s Guide to AI

CLO Magazine

AI, in particular natural language processing, or NLP, will revolutionize this area of the CLO’s role and help to achieve the results competency modeling has promised for so long. Learning leaders will be able to use AI and NLP to read performance data at the task level, and map it to skills.

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Managing Career Paths: The Role of CLO

CLO Magazine

Many organizations have tasked such groups to make strategic investments that put the best people in suitable roles at the right time to drive performance. What’s a CLO to Do? performance reviews, exit interviews, ad hoc requests from business leaders, etc.).

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The Changing Face of Work and Workplace Learning

Learnnovators

The role of the CLO will be to drive this change NOW! joyandlife writes about The Changing Role of L&D and CLO where he mentions adaptiveness, rapid reaction times, learning agility and flexibility as key requirements. I am not the kind to crystal gaze.

8 Steps for Managers to Confront Performance Issues

CLO Magazine

Uncomfortable conversations about attitude, performance and relationships are tough. For any organization to perform optimally, there needs to be timely and helpful conversations with people who are not performing at the right levels,” said leadership coach and psychologist John Townsend.

How Sleep Affects Performance?—?And What Companies Can Do

CLO Magazine

Lack of sleep and fatigue contribute to both performance deficits and bottom-line costs for companies. Lack of Sleep Decreases Your Performance. What’s more, getting 4 hours or less is equivalent, in terms of performance, to being legally drunk in most U.S.

Be a Triple-Threat CLO

CLO Magazine

” “Today’s educators,” she said, “must wear multiple hats — entertainer, personal coach, emergency responder, gizmo wizard and social media guru — to be judged as informed and effective.” Blanda’s gridiron performance makes a great metaphor for the kind of multitasking Sobel said is demanded of modern educators. Today''s educators must wear mutiple hats. CLOs are no different.

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The CEO and Me

CLO Magazine

It goes without saying that the most important relationship a CLO has is with the CEO. After all, how the CEO defines, embraces and supports the role of the CLO will determine how much impact the CLO can have in the company and whether the role will be fulfilling.

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Information Overload and New Initiatives

There Is No Chalk

A recent article over at CLO online talks about the problem of information overload in the workplace. The article talks about the impact of this problem on the quality of work, the morale of employees, and the amount of time information overload causes when people have to keep re-orienting to tasks they get pulled away from, or get prioritized into.While the thrust of the article is about how to.

Beyond Best Practices

CLO Magazine

What’s more, practices are informed by history, not defined by it. Consider learning in practice — the focus of this issue of CLO — as a way to accelerate that movement. Adri Maisonet-Morales, the 2016 CLO of the Year, is a prime example.

CLO Investments Focus on Relevance and Technology

CLO Magazine

Conversely, performance consulting seems to be declining in importance. Assessment and evaluation technologies continue to grow in importance as organizations seek to better evaluate training and to promote high performance.

Remembering Jay Cross and His Work

Experiencing eLearning

He was the guru of informal learning who pushed us to think outside of the traditional model of formal courses and training. Formal and Informal Learning. Informal learning is like riding a bike: the rider chooses the destination, the speed, and the route.”

A Taste for Growth: CLO of the Year Rob Lauber

CLO Magazine

To solve Yum Brands’ challenges, CLO Rob Lauber has created a learning strategy that helps the business and employees grow, making him this year’s CLO of the Year. After graduating in 1985 from the University of Scranton in Pennsylvania with a degree in communications and marketing, he began working at Dun & Bradstreet Information Services as a business analyst.

MOOCs in Workplace Learning – Part 4: Role in Corporate Universities

Learnnovators

In the same survey HR and talent executives graded themselves a C-minus for overall performance, citing a large capability shortfall, with 77% of respondents ranking the need to re-skill HR function among the top quartile of their priorities. None of this information is new. Here’s an article on the 12 Success Factors of a CU published in the CLO magazine 10 years back but still relevant. The world has gotten complicated.

Are You Sharing Global Information?

CLO Magazine

Organizational silos often inhibit employees from easily accessing global intelligence, and the larger the organization, the more likely it is that critical information is not being shared. For instance, someone working in the office of regulatory affairs in Japan may be a local subject matter expert, but a colleague in another office who needs such information doesn’t know that expertise exists.

Mapping Out the Bias

CLO Magazine

For instance, one of the problems we constantly face is too much information. I’ll admit it’s hard to not to feel the urge to go fast and exude gobs of confidence while equipped with insufficient information and hopped up on over-optimism; sometimes we feel obligated to do that.

On the brink with mobile– what learning executives say

Allison Rossett

Performance support and mobile devices only rarely appeared in the organizational playbook they described. As we look at more recent data, we find an uptick for performance support, in general, but not yet for mobile delivery. Comcast CLO Martha Soehren put it this way. Wolff describes mobile as “another tool in the toolbox,” enabling them to deliver formal and informal learning to PWC people. Ode to mobile performance support– [link].

Informal Learning: Any Way You Want It, Any Time You Need It

CLO Magazine

Informal learning has answers to some of the most pressing educational challenges organizations face. In his 1977 book Social Learning Theory , he wrote: “Learning would be exceedingly laborious, not to mention hazardous, if people had to rely solely on the effects of their own actions to inform them what to do. ” Dan Pontefract, head of learning and collaboration at communications company Telus and one of the speakers at our CLO Symposium last fall, goes a bit further.

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Workflow Learning: Clarity in a Name

CLO Magazine

Our first effort was “informal learning,” which carried a host of problems. Support assets are typically brief, solution oriented and performance focused. It needs a broader and more performance-centered design. How words are defined and interpreted is a big deal.

Individual Contributors Need Learning, Too

CLO Magazine

They need strong communication skills, to know how to have difficult conversations, to know about performance management, and they need to know how to influence, she said. How do I take an active role in my own performance management?” They heard the same information,” Barton explained.

Instructional Design: Something Old, Something New

Allison Rossett

I harkened back to these findings after reading Xyleme CLO Jeffrey Katzman’s provocative blog posting about new instructional design. He encourages instructional designers to relinquish control and cease reliance on “a process of extracting and interpreting information from the SME… ” Katzman continues, “The expertise is out in the field … In some cases the learner is the teacher, and teacher a learner.” Many call it informal.

Instructional Design: Something Old, Something New

Allison Rossett

I harkened back to these findings after reading Xyleme CLO Jeffrey Katzman’s provocative blog posting about new instructional design. He encourages instructional designers to relinquish control and cease reliance on “a process of extracting and interpreting information from the SME… ” Katzman continues, “The expertise is out in the field … In some cases the learner is the teacher, and teacher a learner.” Many call it informal.

Design Thinking for All

CLO Magazine

Sanchez-Burks said when workers approach problems with a designer’s mindset, they open themselves up to more diverse perspectives that will inform them and enable them to create more successful and reliable solutions.

A Case For Informal Learning

CLO Magazine

Informal learning has answers to some of the most pressing educational challenges organizations face. In his 1977 book Social Learning Theory , he wrote: “Learning would be exceedingly laborious, not to mention hazardous, if people had to rely solely on the effects of their own actions to inform them what to do. ” Dan Pontefract, head of learning and collaboration at communications company Telus and one of the speakers at our CLO Symposium last fall, goes a bit further.

Social Learning Cannot Be A Bolt-On Strategy

Learnnovators

It requires CEO / CLO intervention and strategic thinking to create an environment where the behaviours that construe social learning can thrive.

The Cognitive Science Behind Learning

CLO Magazine

As Will Thalheimer, president of Work-Learning Research and author of “Performance Focused Smile Sheets,” said, “The learning-design process is transformed when scientific research is used.” Homepage Top Story - Left Column Performance Management brain cognitive science learning

Employees Demand Training Over Other Learning Opportunities

CLO Magazine

How could this information prove useful to an employer? Performance Management development learning trainingTags: development , learning , training The post Employees Demand Training Over Other Learning Opportunities appeared first on Chief Learning Officer - CLO Media.

CFOs Say L&D is Critical to Career Success

CLO Magazine

The world is changing quickly and constantly, and it’s vital to stay informed of the latest trends and sought-after skills in your industry.”. Commentary & Opinion Homepage Commentary & Opinion Performance Management Uncategorized adaptability interpersonal skills learning

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Could Your Culture Benefit from Co-Creation?

CLO Magazine

Co-creating organizational culture can reinvigorate organizations by fully engaging employees, improving performance and increasing productivity. appeared first on Chief Learning Officer - CLO Media.

Building a Performance Ecosystem

CLO Magazine

By combining the power of the human brain with technology in a way that facilitates work, collaboration and communication, leaders can turn learning into multifaceted performance support. Former Thomson Reuters CLO Charles Jennings highlights the 70:20:10 framework for thinking about organizational learning: 10 percent of what we need to know to do our jobs comes from courses, 20 percent from mentoring or coaching, and 70 percent is learned on the job through independent initiative.

How to Develop a Lean Managerial Mindset

CLO Magazine

The salesperson scribbles down their information on a scrap piece of paper then returns to the office expecting to have the exchange seamlessly processed. Performance Management efficiency lean thinking workflowMost companies would benefit from lean thinking.

Improve Leader-Employee Communication, Improve Business

CLO Magazine

This high-intensity work culture has increasingly become a way of life in business, whether it’s a startup company infused with investor cash to grow, perform and yield results fast, or a publicly traded company that has to perform as well as respond to disruption and fast-changing market needs.

From Learning to Marketing, One Leader’s Worthwhile Switch

CLO Magazine

She’s been with the sales performance improvement company for almost 14 years, working with founder Linda Richardson to develop core programs and eventually lead the design and facilitation teams. Homepage Top Story - Left Column Performance Management marketing

Learning & Skills Survey: 87% More eLearning & Mobile Learning; 73% Less 2-3 Day Classroom Training

Upside Learning

The Centre for Performance Development has released the results of their Learning & Skills 2011 survey – which was held both at the event and online. Informal Learning. Mobile Learning Classroom Training elearnin Informal Learning Learning & Skills Survey mLearning