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Meet the CLO Advisory Board: Lisa Doyle

CLO Magazine

Chief Learning Officer sat down for a conversation with Lisa Doyle, learning strategist and advisor, and faculty member for the CLO Accelerator program. Department of Veterans Affairs Acquisition Academy, where she was awarded CLO of the Year in 2011.

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Accidental CLO, Intentional Learning

CLO Magazine

A self-proclaimed “accidental CLO,” Jesse Jackson has served in numerous roles at the multinational banking and financial services firm JPMorgan Chase & Co. “It’s about crushing the job that you’re doing very effectively and performing as well as possible, and as a result, other opportunities will open,” he said. ” About four years ago, Jackson moved into his current role as CLO of consumer and community banking.

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From higher ed to PepsiCo CLO

CLO Magazine

To achieve that goal, the company needed to shift its leadership culture to adopt a more long-term view of developing and reskilling the workforce, says Sergio Ezama, PepsiCo’s chief talent officer and CHRO of global functions and groups. “It Illustrations by Jonathan Bartlett.

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CLO Thinking (& Measurement)

Clark Quinn

I attended the CLO Symposium with my ITA colleagues Jay Cross and Jane Hart. We should be thinking about how to start tracking meaningful activity in social networks, the value of performance support and more, not old stuff about courses. And , how to tie it back to important deltas in organizational performance. As for addressing the social and informal metrics, while I addressed this a bit earlier , let me go a bit further.

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Brenda Sugrue Is the 2018 CLO of the Year

CLO Magazine

In her first few months as EY’s CLO, Sugrue presented her vision for learning at the company: to increase the alignment, effectiveness and brand of learning at EY. One of the first things she did was to simplify and standardize one indicator of the learning function’s performance: the feedback survey that participants complete after learning, often referred to as level 1 evaluation. We can correlate patterns of consumption with performance and provide better guidance to learners.”.

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Investment in leadership development continues to be critically important

CLO Magazine

The truth is that the topic might not be new, but investment in leadership development continues to be critically important — and the need to spread the word persists. And yet, some companies still need to be convinced that leadership development relates directly to organizational success.

5 steps to better-informed leadership development decisions

CLO Magazine

A strong leadership pipeline is critical to the success of any organization. One common strategy is to compare the performance of your leaders to industry-wide norms and then invest in development strategies to close any gaps. Were you able to drive higher productivity metrics?

Listen: Researcher Sarah Kimmel on the future of the CLO role

CLO Magazine

There’s a creeping sense of unease in the CLO role, with the future both uncertain and full of opportunity. In this conversation, Sarah unpacks the results to provide insights for the future of the CLO role. Show Notes: CLO Role of the Future Executive Summary.

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How to make a transformational impact as CLO: 5 key takeaways (Ep13)


This week, we spoke to David DeFilippo about the role of a CLO and knowing when to push back to generate real impact. To be able to reach all of one’s employees and to be able to do that at scale, the workplace has to be pretty much like what it’s like to be at home and be able to have easy access through Google to performance support. The performance management process is key to keeping the human connection at scale. “ Where does learning really happen at scale?

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Collaboration, Integration and Leadership at Nationwide

CLO Magazine

And I think last, what makes us elite is the level of leadership sponsorship for the work. Our leaders are highly engaged in learning – they participate, they contribute, they strategize with us, they help define outcomes, and they ensure that the metrics for everything that we do are visible.” The organization also places strong emphasis on leadership development and commitment. ” Nationwide also maintains leadership commitment by engaging its leaders.

We Must Address the Leadership Strategy Mortality Rate

CLO Magazine

Right now, somewhere in a sunny boardroom, a leadership strategy is being born. If something isn’t done immediately, the business will soon face crippling leadership shortages. Growth, technology, globalization, culture change and leaders retiring all have conspired to create imminent leadership shortages beyond the limits of current or near-term capability. Truth is, most leadership acceleration plans will fail. Isolate your top leadership priorities.

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Hiring a Chief Learning Officer?

Your Training Edge

I have found myself in discussions with a number of companies that are seeking a Chief Learning Officer (CLO), or the equivalent. What has surprised me is the hesitancy of the companies in taking the ‘step’ to a true training program, and hiring the CLO who would be responsible for it. These ad hoc programs have little or no metrics attributed to the training courses. The CLO position is NOT a sales management position, nor is it primarily a HR position.

The CEO and Me

CLO Magazine

It goes without saying that the most important relationship a CLO has is with the CEO. After all, how the CEO defines, embraces and supports the role of the CLO will determine how much impact the CLO can have in the company and whether the role will be fulfilling. In the eyes of the CEO, the CLO may also be the executor of special projects, essentially serving as an internal consultant and a trusted advisor. Defining the CLO Role.

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Boost your L&D visibility & credibility – The Annual Learning Report

Learning Wire

Corporate L&D has evolved over the past 60 years with one recurring question: how to capture and demonstrate the added value and performance of L&D. In a previous paper, based on research with Maastricht University, we proposed the Learning Performance Model (LPM) as a better alternative for today’s L&D. The real truth about ROI – the Learning Performance Model” describes how contemporary L&D better demonstrates their added value with the LPM.

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David DeFilippo: Building a High-Performance Team

CLO Magazine

BNY Mellon’s new CLO is building a university from scratch to help the global financial services firm succeed through organic growth. As the organization’s new chief learning officer, DeFilippo can help shepherd the organization toward a learning strategy that will enhance performance and turn development into a driver for business growth. Making Things Better All of the changes underway in the learning organization are intended to improve business performance.

The SEC has published its final rule on human capital reporting

CLO Magazine

The rule mandates, for the first time, public reporting of human capital metrics by companies subject to SEC reporting requirements, which includes all U.S. Today, companies have to report only one human capital metric: number of employees. The U.S.

Deloitte’s Learning Function Aims to be So Visible, It’s Invisible

CLO Magazine

To determine those needs, each CLO regularly consults with their respective chief talent officer to learn the business goals around client services, market growth, operational performance and talent. From there, the CLO determines the learning and development strategies for the year. These efforts align with the goal of the talent development team at Deloitte, which is to drive business performance. Tags: LearningElite , CLO LearningElite Awards , Deloitte.

A learner and a teacher at heart

CLO Magazine

A “very astute” professor of hers suggested she audit a few courses in organizational development and leadership to see if the field appealed. She was immediately accepted into Vanderbilt’s master’s program in organizational development and leadership, and the rest is history. “I

Five Practices to Build Emotionally Intelligent Leaders

CLO Magazine

Emotional intelligence, or EQ, the capability of individuals to identify and manage their own emotions as well as recognize those of others, has been identified as a strong indicator and predictor of effective leadership. Goleman says “gifted leadership occurs where heart and head — feeling and thought — meet.” 1 predictor of professional success and personal excellence and EQ affects organizational profitability and performance.

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Stepping Up to the ROI Challenge

CLO Magazine

In his 2017 Chief Learning Officer article, “The Business Case for Leadership Development,” William C. And the authors of an October 2016 article in Harvard Business Review referred to leadership development programs as the “great training robbery.”. Some estimates put the annual investment in leadership development in the U.S. Several authors of best-selling leadership books, for example, are beginning with the end in mind. Jack J.

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The SEC just mandated human capital disclosure: What does this mean for you?

CLO Magazine

So, no specific metrics are offered, but the SEC has provided pretty clear direction. Suppose you are sharing your employee engagement score or leadership trust index and the scores drop. Plus, ISO provides definitions for each metric and guidance on how to use them.

Getting creative with learning ROI measurement

CLO Magazine

This approach can allow an organization to verify the impact of the learning in general, checking its impact on key financial business metrics (e.g., The starting point of this method is the definition of the two key variables we want to study: learning effort and business metrics.

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4 Strategies to Create More Energized, Happy and Engaged Leaders

CLO Magazine

Creating initiatives that teach employees how to manage their stress while building resiliency is a critical aspect of a leader’s overall energy and everyday performance. Next, have them break it down into more manageable metrics such as quarterly and monthly benchmarks. The post 4 Strategies to Create More Energized, Happy and Engaged Leaders appeared first on Chief Learning Officer - CLO Media. Leadership Development happy leaders leaders leadership development

Justify the Learning Ritual

CLO Magazine

Elliott Masie is the chairman and CLO of The Masie Center’s Learning Consortium and CEO of The Masie Center, an international think tank focused on learning and workplace productivity. Does leadership training actually create and keep better leaders — with better business results? If you are presented with this question, be prepared to examine the concrete skills, competencies and readiness levels that your leadership programs yield.

Build a deliberately developmental organization through peer learning groups

CLO Magazine

“The culture of most organizations is not designed for practice; it’s designed for performance. Tamika’s organization had been focused on performance and meeting established metrics, with a commitment to the bottom line.

Debunking the Meritocracy Myth

CLO Magazine

That morning, I was chatting with Annie McKee, director of the University of Pennsylvania CLO program. It’s the belief that female talent will be noticed and promoted to leadership roles and, as a result, gender parity will be achieved. After 25 years of working with leading corporations, I’ve identified five key strategies that support the development and advancement of female talent into leadership roles.

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Millennial CEO: Focus on Employee Growth and Development

CLO Magazine

In an industry littered with predominantly older CEOs, Rizzetta’s age has offered him a unique perspective on management and leadership. So, now, my leadership style is much more personal. CLO : How important is a learning culture for your business’ success? By investing in educating your staff, they’re going to realize the benefits of that because they’re going to make more money, and they’re going to get leadership roles at younger ages.

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It’s Time to Rethink the Value of Training and Development

CLO Magazine

To realistically determine the ROI of training and development programs, companies need to stop focusing solely on causation metrics and start focusing more on correlation. That data can then be leveraged by correlating with metrics that are monitored anyway, such as performance and potential. If measurements indicate that lower performers aren’t engaged, companies can track improvement as employees increasingly use the learning resources.

Business Is Learning

CLO Magazine

Perform sophisticated statistical modeling, use a regression analysis and continue to do all the things a modern data-driven business function should be expected to do. Furthermore, I am not arguing you should ignore traditional learning metrics like completion and satisfaction. In some ways, this is a return to the early days of the CLO role. The post Business Is Learning appeared first on Chief Learning Officer - CLO Media.

Dive In

CLO Magazine

According to The Conference Board’s “The Business Value of Leadership Development” report, “One of the most influential internal engines to drive change is a leadership development program that sets out to nurture management talent that is entrepreneurial, enterprisewide and globally recruited.”. Unfortunately, most current leadership development efforts are falling short when it comes to the “high-touch” aspect. It is all about preparation and practice before performance.

Managers Make or Break Your Culture of Career Mobility


And for a career mobility program to really fly high, managers need to play a pivotal role, Degreed CLO Kelly Palmer said. These managers boost employee performance by up to 26% and more than triple the likelihood that their employees will be high performers.

Allison Anderson Learning Together at Intel at Corporate U Week

Learning Visions

No CLO – completely decentralized. Today’s Learning Community at Intel – to increase our own performance to have a greater impact on employees at Intel. Articulate Business Value “my metric is people are engaged and participate” – do I track this back to a metric? Nope…not to say that you can’t find relevant metrics. Leadership & Support Needs a good community leader – someone who’s dedicated and passionate. My live blogged notes from CU Week.

Psychological safety leads to better managers and teams at this major enterprise

CLO Magazine

They used a combination of “hard” performance metrics and “soft” evaluations by leaders, executives and team members to measure effectiveness and found eight attributes that contribute to it. What makes an effective team?

Putting People First

CLO Magazine

Kaplan finally confessed his secret to a classmate and got the remedial help he needed, but by then he had become “incredibly ashamed” and his academic performance suffered through grade school. Another recent initiative Kaplan helped develop is a leadership development program. The post Putting People First appeared first on Chief Learning Officer - CLO Media. When it comes to learning, Jon Kaplan truly understands the importance of emotional engagement.

Inclusion is the X-factor for agility and innovation

CLO Magazine

Given the rising importance of diversity and inclusion, many organizations are building internal D&I initiatives and teams to track diversity metrics and apply best practices for inclusion. And the case has already been made for how valuable inclusivity is in driving business performance.

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4 Strategies to Create More Energized, Happy and Engaged Leaders

CLO Magazine

Creating initiatives that teach employees how to manage their stress while building resiliency is a critical aspect of a leader’s overall energy and everyday performance. Next, have them break it down into more manageable metrics such as quarterly and monthly benchmarks. The post 4 Strategies to Create More Energized, Happy and Engaged Leaders appeared first on Chief Learning Officer - CLO Media. Leadership Development happy leaders leaders leadership development

Here’s the latest thinking on measurement, analytics and reporting

CLO Magazine

There are two very significant developments here, each of which will change the way human capital metrics are reported. In the future, why would any employee go to work for an organization that refuses to disclose its human capital metrics?