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The fully mature metrics practice

Learning Pool

Failing to harness it astutely in learning strategies can cause learning departments to fall behind the rest of the business – and the business to fall behind its competitors. Learning mature organizations. Blog Learn & Connect

Accidental CLO, Intentional Learning

CLO Magazine

A self-proclaimed “accidental CLO,” Jesse Jackson has served in numerous roles at the multinational banking and financial services firm JPMorgan Chase & Co. ” About four years ago, Jackson moved into his current role as CLO of consumer and community banking. It is structured around centers of excellence that are core to delivering value to internal learners: digital learning solutions, operations, platform and learning programs and controls.

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From higher ed to PepsiCo CLO

CLO Magazine

That led PepsiCo to hire Molly Nagler as the company’s new chief learning officer. I was talking to [large, global] companies who were looking for external expertise on learning and development,” she says. Learning isn’t always the answer. Illustrations by Jonathan Bartlett.

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4 Questions to Ask When Building a Learning Strategy

CLO Magazine

Building a learning strategy is a key CLO mandate. Chief learning officers can add significant value to a learning strategy by aligning learning with the CEO’s agenda. To begin the process, CLOs and their teams can begin a dialogue with the CEO and his or her team to discuss the following four questions: How can we map learning to the CEO’s agenda? Articulate learning and development success metrics for these wins.

Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

WELCOME TO EPISODE 28 OF THE TALENTED LEARNING SHOW. To learn more about this podcast series or to see the full collection of episodes visit The Talented Learning Show main page. EPISODE 28 – TOPIC SUMMARY AND GUEST: Today I have the pleasure of talking with someone who is both an experienced learning practitioner and an instructional technology innovator. Your background as a learning professional is rich and varied. It’s a learning company.

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Is your global learning strategy truly global?

CLO Magazine

Betsey Frank, chief learning and development officer for Greenberg Traurig LLP. My first experience leading a global learning program was in Paris for a high-tech firm. I realized that a global learning strategy is highly complicated. At present, my team and I are creating a global learning strategy. The purpose is to align business goals and communicate how the professional development team assists in achieving those goals.

A digital learning strategy provides criteria and rationale for adopting new technologies

CLO Magazine

Do you have moments when you realize you don’t have a clear grip on your digital learning ecosystem? It can be challenging for learning leaders to actively manage and tell a convincing story about the digital tools and platforms we have in our portfolio. We tend to focus on one or two larger systems (learning management systems or learning experience platforms), often at the expense of our complete range of tools and platforms. Establishing a Digital Learning Strategy.

Learning at Large Ep3: Digital first learning strategies, at scale


In this episode of the Learning at Large podcast, I talk to Sam Taylor. A learning leader for nearly 20 years. We talk about digital first learning strategies and how to build a successful culture in your organization. Sam has led large scale digital learning programs at Barclays, Tesco, and Hitatchi Rail, reaching audiences of up to half a million people. Subscribe to Learning at Large: Or search for “Learning at Large” on your podcast player of choice.

Do You Know How to Create an Actionable Learning Strategy?

CLO Magazine

Part of the learning leader’s job is to develop organizational learning strategies. For one thing, organizations aren’t reviewing their learning and development strategies very often. The State of Learning and Development 2014: Coming of Age,” a study from Brandon Hall, revealed that less than 18 percent of organizations reviewed or revisited their learning and development strategies at least annually over the past five years and 28.8

Technology choices need to be strategic

CLO Magazine

Chief Learning Officer is uniquely situated to see all the new and interesting things organizations are doing with technology in their learning and development functions each year, thanks in large part to our LearningElite and Learning In Practice awards programs. At the CLO Symposium on Oct. 14 in Chicago, the winners of the 2019 Learning In Practice Technology Award will be announced. So, where will those learning tech investments be made?

The 101 on a Chief Learning Officer


In fact a survey by Robert Half found a strong learning culture led to a 30 to 50 percent higher retention rate in companies. So how do you ensure learning takes center stage within your organization? You hire an individual who oversees this process, a Chief Learning Officer (CLO). What is a Chief Learning Officer? He hired Steve Kerr, then a consultant for the company, to be the Chief Learning Officer overseeing employee development.

Developing a real strategy for on-the-job learning

CLO Magazine

This is the first in a series of articles in which the authors will explore their reflections on the future of learning, given the tumult and chaos of the past few months, and how learning needs to evolve to serve organizations differently. Learning people are not chasing ratings.

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David DeFilippo: Building a High-Performance Team

CLO Magazine

BNY Mellon’s new CLO is building a university from scratch to help the global financial services firm succeed through organic growth. Now at global financial services organization BNY Mellon, he’s taking on a different type of learning — not one necessarily bound by a traditional classroom’s four walls, but one that is heavily dependent on the fast moves that defined his time as a coach. It’s up to the learning leader to find those motivators.

Deloitte’s Learning Function Aims to be So Visible, It’s Invisible

CLO Magazine

While many learning functions have to prove their alignment and benefit to business strategy, Deloitte’s talent development team purposefully built alignment into the structure of the company and its learning initiatives. To determine those needs, each CLO regularly consults with their respective chief talent officer to learn the business goals around client services, market growth, operational performance and talent.

Boost your L&D visibility & credibility – The Annual Learning Report

Learning Wire

Both desk research and recent interviews with 50+ CLOs underline that even today, many of the biggest corporate learning functions struggle to show their added value. This article enables you to create your own Annual Learning Report, offering an opportunity to boost your credibility and visibility for key business stakeholders. 1996) state, the model only focuses on face-to-face training, neglecting other L&D activities as for example informal learning. Digital learning.

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Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees. His team didn’t agree with his assessment. “I I was there for about three or four years and I had managed to take a team that should have been high performing and I just drove them into the ground,” Jon said. “It So it was a steep learning curve at first.

Marketing Never Ends – How Does Product Education Help?

Talented Learning

E DITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. As this function grew, I hired a team of customer-minded content specialists. We call this group the Product Education team. Below are some tactics I used in the early days of Intercom, when the Product Education “team” was just me, and we fought for every new sign-up to become an active, loyal customer.

Collaboration, Integration and Leadership at Nationwide

CLO Magazine

There are three things that make Nationwide’s learning program elite, according to Kathleen L. “One is that it is a highly collaborative community of learning leaders across the company,” Smith said. The second thing is the way learning is integrated. Our leaders are highly engaged in learning – they participate, they contribute, they strategize with us, they help define outcomes, and they ensure that the metrics for everything that we do are visible.”

We Must Address the Leadership Strategy Mortality Rate

CLO Magazine

Right now, somewhere in a sunny boardroom, a leadership strategy is being born. Learning leaders are clicking through a fully researched, neatly packaged, well-rehearsed presentation, unveiling a stark reality about the senior management team. Most strategies define success criteria, find people with potential, assess leadership capability accurately, provide learning experiences, etc. This is the Achilles’ heel for many a failed leadership strategy.

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CFO, Friend or Foe?

CLO Magazine

Speaking at a Human Capital Analytics Conference in New York, the chief learning officer for a large telecom made an interesting comment about her relationship with the CFO: “Two years ago, I usually tried to avoid meeting with our CFO. Now, I consider the CFO a colleague, an ally and a partner as we drive value from learning and talent development.”. In most organizations, the CFO is gaining influence and is now more involved in learning and development than any time in the past.

Our Top 10 Picks to Keep You On Top


Harvard Business Review’s, “ Great Businesses Scale Their Learning, Not Just Their Operations ,” by Deloitte’s John Hagel and John Seely-Brown. Most learning strategies are built to share existing knowledge. It’s not explicitly about L&D but it’s relevant to the purpose and role of L&D teams. LeapGen’s “ Digital Learning on the Road to 2020 ” report. RedThread Research’s “ Learning Technology Landscape: The Wild, Wild, West ” report.

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7 Mobile Learning Facts L&D Managers Should Know

Obsidian Learning

Does this automatically translate into employees being ready to learn on their phones? In either case, you’ll need to determine if mobile learning deliverables will function properly on the devices. The statistics from CLO Magazine may seem surprising, as many learning managers kicked off mobile learning deployment with soft skills, leadership, and business skills training. Employees, especially millennials, expect dynamic mobile learning.

How Continuous Learning Enables Better Business Results


At Schoox, we believe in the power of eLearning, and continuous learning. Read on, and learn more about how continuous learning can help enable better business results for your company. . Continuous Learning Builds A More Agile And Adaptive Business Environment. . If there’s just one reason you should introduce continuous learning to your organization, it’s this. However, continuous learning is also incredibly valuable for individual employees.

10 New Years Resolutions for Learning and Development Professionals


To some New Years Resolutions are cliched, but as Learning & Development professionals, growth mindset is in our DNA and starting off the year with goals and ambitions is not only natural but mission critical to learning, growth, and achieving success. We’re at an incredibly exciting juncture as a team – we have two successful years behind us and a new CLO at the helm with decades of experience in technology, entrepreneurship AND intrapreneurship.

How to Create a Learning Measurement Plan with xAPI


Designing a learning measurement strategy with xAPI takes time and planning, but do you know where to start? Similarly, before you start building a learning measurement strategy, you first have to know why you’re building it, what you’re building it on, and what tools you’ll be using. And, to help you get ready for a productive spring, we’re sharing a guide that you can use to prepare and build your own measurement strategy. Learning Evaluation

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Excellence in Partnership

CLO Magazine

Excellence in Partnership recognizes vendors or consultants that have effectively supported a client’s learning and development function to set strategy or establish or implement a program via consulting or whole or partial outsources services. With its employees on different experience and tenure levels, TTEC partnered with the Litmos engagement team to develop a custom and gamified learning interface to encourage development of key competency areas. GP Strategies.

Finding the Perfect Fit

CLO Magazine

As Chief Learning Officer ’s LearningElite program enters its eighth year, common threads have emerged among the organizations. LearningElite winners are serious about learning. Their teams carefully craft programs that align learning strategy with business strategy. Their leaders believe in the value learning and development gives the organization. Learning Execution: AT&T. OptumRx (Learning Services division).

What Happens in the Classroom Doesn’t Stay in the Classroom

CLO Magazine

A key aspect of KPMG’s learning strategy has always been to continually raise the bar, said Corey Muñoz, chief learning officer of KPMG. Learning plays a key role in that continuous improvement, and KPMG’s L&D strategy is going in a direction unique to organizations in this increasingly digital world. Most organizations are headed in the digital direction, but learning must be more multifaceted, according to Muñoz. Learning isn’t an isolated incident.

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Building a Better Working World

CLO Magazine

Building a better working world — this is EY’s ultimate purpose, one it works to espouse through its Vision 2020 strategy launched in 2013. At the heart of this strategy is having the highest-performing teams provide exceptional client service worldwide. Sugrue has led the charge the past four years in developing and executing EY’s learning strategy. Under Sugrue’s leadership, EY also has implemented SuccessFactors Learning, a new global LMS.

Chief Learning Officer Magazine Announces 2013 LearningElite Finalists

CLO Magazine

19, 2013 — Chief Learning Officer magazine (CLO) has announced the 2013 LearningElite organizations. It is designed to aid organizations in drilling down on the practices that really matter and identifying key metrics that put L&D initiatives into the context of their business. which publishes Chief Learning Officer magazine. "It

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Putting People First

CLO Magazine

When it comes to learning, Jon Kaplan truly understands the importance of emotional engagement. I was able to pay attention to social cues, and I learned how to cheat on multiple-choice tests.”. It is this focus on emotional engagement, paired with a genuine humility and openness to feedback fostered by his early childhood experiences, that define Kaplan and his approach to learning today. “He The post Putting People First appeared first on Chief Learning Officer - CLO Media.

Chief Learning Officer Unveils Top Companies for Workforce Development

CLO Magazine

Austin, Texas, March 18, 2013 — Chief Learning Officer magazine (CLO) recognized 52 organizations as learning and development leaders Sunday night at the 2013 LearningElite Gala hosted by the magazine at the Hyatt Lost Pines Resort & Spa in Austin, Texas. “Through a variety of different metrics and methods, they have provided rigorous evidence of the impact of training on the business.” The Department of Veterans Affairs, Learning University 40.

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Learning at Large Ep6: Measuring the effectiveness of human-centred learning


In this episode, Nick puts his theories into the context of an L&D leader, showing practical guidance on a bottom-up approach for delivering human-centered learning at scale, which types of learning experience will build better engagement, how to benchmark the effectiveness of your learning strategy, and finally, how to capture authentic stories on camera within your organization – and why. So a good digital learning experience has to be one that you really feel.

Free learning & development webinars for March 2017

Limestone Learning

Wednesday, March 1, 2017, 11AM – 12PM PT: 6 Ways Every Learning Leader Should be Using Video (Free for ATD members) Melissa is a rising star at your company. This session will explore six examples of how companies are improving their learning strategies with video. Chinese) (Free for ATD members) Because it’s short, available, and easy to understand, microlearning could be applied to most learning activities in the workplace. What Does It Mean for the Digital CLO?

Karen Kocher: KISS and Tell at Cigna

CLO Magazine

Capability development and encouraging employees to learn from one another is helping the health services company to put customers first. Navy project, the acronym has multiple iterations, but its meaning — don’t overcomplicate that which does not need complexity — could be a motto by which learning leaders operate. Karen Kocher, chief learning officer for global health services company Cigna Corp.,

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