The CLO’s Critical Role: Nine Areas for Action

CLO Magazine

The previous Business Intelligence column presented an instrument designed to assess the extent to which the CLO and the learning enterprise add value to the organization. The 30-question instrument detailed specific areas that define this critical role of the CLO. This strategy involves a significant use of outsourcing, offshoring, temporary contract employees and sometimes hiring fully competent individuals so that no additional training and development is needed.

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CLO Investments Focus on Relevance and Technology

CLO Magazine

Combined with mentors and job rotations, leadership development increases retention among mid- and senior-level executives, and helps enterprises ensure the talent and experience they require will be available when needed. Outsourced learning services: After several years out of favor, outsourcing of learning services continues to recover. While it is not a large portion of the learning market, firms that do outsource often consider increasing their outsource relationships.

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Is automation enhancing or harming your employee experience?

CLO Magazine

If you don’t have the staff resources to have someone available in real-time, consider outsourcing those front-line interactions to a professional live, HR shared service that is on call when you need them. Outsourcing may sound counter-intuitive to creating connections but it’s not.

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Meaningful training analytics: 1+2 ? 4

CLO Magazine

Executives were not impressed, and they decided that training could be outsourced to save money. If resources are available for formal coaching and mentoring, these can be effective elements. Peer mentoring support. 4 appeared first on Chief Learning Officer - CLO Media.

Combat Content Overload

CLO Magazine

The responses showed that today’s workers turn first to their peers, bosses or mentors before searching the internet. Training magazine’s 2017 “Training Industry Report” found that organizations are spending an estimated 28 percent of their L&D budgets on content development, much of it outsourced to content creation agencies. In my years as a CLO, I’ve encountered numerous similar problems at organizations around the world.

Learning 2014: Mobile and Social Opportunities

CLO Magazine

One CLO said, “I believe the country is on the right track and the worst of economic issues are behind us.” And several see an ongoing change toward learning from leadership, reflecting a “paradigm shift in our executive management, and continued growth by our company,” as one CLO said. “Well-developed leadership programming throughout from entry-level employees through senior leaders” is essential, said one CLO.

The Workplace Self-Training Paradigm

CLO Magazine

And it’s true, the notion of a mortarboard-to-gold-watch career has been largely replaced by at-will employment, outsourcing and automation. Airbnb, Intel and Mastercard, for example, equip staff with a diverse set of learning resources, career navigation tools and mentor networks, while New York Life and GitHub provide flexible budgets employees can spend on books, courses and learning tools of their choosing.

Role of a Learning Consultant: Insightful discussion imported from LinkedIn

ID Reflections

select custom-built courseware, provide post-training support, measure learning effectiveness, create mentoring/coaching frameworks, create frameworks that enable community-driven learning, and create and sustain Communities of Practice. The one element that is least likely to be outsourced is the management of learning. Sahana Chattopadhyay Senior Consultant at Zensar Technologies @Carter McNamara: I completely agree with you that CLO is a very good online magazine.

The Tale of a Job Hunt

Allison Rossett

A bit more time was spent reaching out to a network of colleagues and mentors. You write a blog for CLO?! Marci Paino, CPT , has been in the workplace learning and performance industry for several years, working in instructional design and learning consultant roles for companies including Intrepid Learning Solutions, S2 Learning, Karl Storz Endoscopy, and Bank of America, with clients that include Mercer Outsourcing, Microsoft, Yahoo!, Tweet Meet guest blogger, Marci Paino.

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5 Types of Star Performers Companies Overlook

CLO Magazine

They know how to get things done, making them especially good mentors to rising stars and other employees. Stars relying more narrowly on their own individual performance may need to reinvent themselves if their area of excellence becomes obsolete due to artificial intelligence, consolidation, outsourcing or some other factor, Bentley noted. The post 5 Types of Star Performers Companies Overlook appeared first on Chief Learning Officer - CLO Media.

How can we overcome tech paralysis?

CLO Magazine

There are many cloud services and tools out there, everything from your learning management system to your authoring tools to your ELCMS to a variety of very specific point solutions for things like assessments, mentoring, coaching, scheduling, workshops, audience response tools and so on. appeared first on Chief Learning Officer - CLO Media. It has become widely accepted that the Fourth Industrial Revolution is upon us.

10 Systems I’d recommend on any given day

eLearning 24-7

A video assessment is based on speech patterns/words used when practicing a scenario, sales training techniques, customer service techniques to the coach/mentor/manager. If there is one knock with Cornerstone is that I am not a fan of them outsourcing implementation, support, and configuration to a partner.

Telus About Your Global Learning

CLO Magazine

It’s been an interesting path that’s brought Braden to her current role as global vice president and chief learning officer for Telus International, a worldwide provider of customer-service outsourcing and IT services. Each program consists of a combination of online, offline, in-person, peer-to-peer, mentoring and coaching opportunities. “I’ve The post Telus About Your Global Learning appeared first on Chief Learning Officer - CLO Media.

Whose learning are you responsible for?

Jay Cross

CLO Magazine, October 2009. Furthermore, a company that doesn’t tap its community elders as coaches, mentors and guides is missing an important trick. Perhaps they work for an outsource provider. Whose Learning Are You Responsible For? by Jay Cross. Last month I conducted several workshops to inject informal and social learning practices into hidebound organizations that were anxious to ramp up to the future.

Change or die

Jay Cross's Informal Learning

And it is going to be shared with workers and this group of people we don’t have a name for—the people who used to be on the payroll: outsourced, or consultants, or some other thing. LXB: Come next year, what trend or advice should the CLO ignore at his peril? Cross: The biggest thing for the CLO to do is to stop focusing on programs. This involves making mentoring and coaching de rigueur. LX Briefing.

Abhijit Bhaduri: An Unconventional Leader

CLO Magazine

s CLO has made unconventional approaches to learning and development the norm at the India-based IT and consulting company. a global IT, consulting and outsourcing company headquartered in Bangalore, India, with 145,000 employees in 54 countries, is an adviser on social media usage for the Society for Human Resource Management (SHRM) in India and one of the top 10 HR influencers on social media according to SHRM India. Is it coaching and mentoring? Wipro Ltd.’s

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How Learning Can Regain Relevance

CLO Magazine

On the other hand, talent development is all about learning and strategy — workforce planning, learning and training, team development, change management, leadership and succession strategies, career development, coaching and mentoring, and competency development. It could be argued that this choice makes little sense since many transactional activities can be outsourced while the strategic ones are endemic to an organization’s success.

Learning During Times of Growth

CLO Magazine

The role of learning in supporting rapid organic growth can be seen in several initiatives being taken by Mike Barger, CLO of JetBlue Airways. And we’re pursuing learning outsourcing where it makes the most sense to provide key elements of our learning capabilities to our consumer finance business.”. They are also paired with a buddy or mentor to ensure the training is personalized and contextualized.

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Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

I’m basically responsible for the production of CLO’s content, so the magazine, all of our online content, coming up with that content, whether it’s contributed, or whether we come up with the ideas ourselves or if someone pitches an idea to us, picking what we will include in the magazine and what we’ll feature online and overseeing the production of all of that. Mike: We should also mention Liz Loutfi who also is one of our editorial team who works on CLO.

Listen: Parexel’s Greg Friedman shares how learning benefits from an organizational development spin

CLO Magazine

But learning how to do so effectively is one of the most critical skills a CLO can learn. Mike: How much experience did you have with OD when you were doing CLO gigs? The structure side of it is OD, the learning side of it is obviously the CLO. What can a CLO do when it’s not there? Every CLO believes in their heart of hearts that they are experts at change management and many probably are. It can be hard to say no.

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