The fully mature metrics practice

Learning Pool

That’s where the results of the 2020 Learning State of the Industry survey, ‘ The fully mature metrics practice ’ snapshot, comes in. A vast majority of these respondents believe their organizations’ metrics practices are fully aligned with learning strategy.

The New Learning Metrics: Demonstrating Business Value and Impact


Telling your workforce development story — in fresh ways with new metrics — can capture the attention of your business leaders and make your learning program an important business priority. Where We’ve Been: Metrics Important to Learning. The new learning metrics are less transactional.


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Meet the CLO Advisory Board: David Vance

CLO Magazine

In 2006, he was awarded CLO of the Year. CLO: What was your official first job in learning and development? CLO: What lessons did you learn in 2020 that you plan on taking with you into 2021? Vance was awarded CLO of the Year in 2006.

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Accidental CLO, Intentional Learning

CLO Magazine

A self-proclaimed “accidental CLO,” Jesse Jackson has served in numerous roles at the multinational banking and financial services firm JPMorgan Chase & Co. ” About four years ago, Jackson moved into his current role as CLO of consumer and community banking. As CLO, Jackson is responsible for strategy and execution of the learning approach and delivery across the enterprise. Photo by David Lubarsky.

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From higher ed to PepsiCo CLO

CLO Magazine

But in 2018 she got a call from a headhunter looking for PepsiCo’s new CLO, and it was too good of an offer to resist. The post From higher ed to PepsiCo CLO appeared first on Chief Learning Officer - CLO Media. Illustrations by Jonathan Bartlett.

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CLO Thinking (& Measurement)

Clark Quinn

I attended the CLO Symposium with my ITA colleagues Jay Cross and Jane Hart. As for addressing the social and informal metrics, while I addressed this a bit earlier , let me go a bit further. It was an interesting event, with a theme of “ Game-Changing Learning: Development for the New Normal “, held at a classy venue on the beach, and was well-organized. (You You can see Jay’s writeup here.)

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Brenda Sugrue Is the 2018 CLO of the Year

CLO Magazine

In her first few months as EY’s CLO, Sugrue presented her vision for learning at the company: to increase the alignment, effectiveness and brand of learning at EY. With these metrics, Sugrue said they have been able to show that over the past four years, the company delivered 40 percent more learning hours (from 9 million to 13 million hours) to 30 percent more people and increased average hours per person by 15 percent (from 47 to 51 hours), while keeping costs flat at $500 million.

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CLO Symposium

Jay Cross

Along with my Internet Time Alliance colleagues Jane Hart & Clark Quinn and several hundred chief learning officers, I attended the Fall CLO Symposium this week. It’s intended to underpin the dialog between CLO and executive management. “Nobody cares about internal metrics.” Our theme was “Game-Changing Learning: Development for the New Normal.” ” Sports metaphors filled the air.

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The CLO Succession Plan

CLO Magazine

Additionally, Willett has been putting together what she calls the “CLO’s notebook” that explains different aspects of the job in detail. I’ve also got a chapter on meaningful metrics, which discusses what CLOs should keep their eye on to make sure they’re doing OK. What I try to do on a daily basis is turn everything into a leadership learning session, so that they’re thinking like a CLO as opposed to a project manager or program manager.”.

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Takeaways from Learning 2017

Association eLearning

No Metrics, No Proof. Having metrics to back up your work can help you get stakeholder buy-in for future projects. Return on investment (ROI) is one of the most commonly used metrics. Data and metrics are meaningless if they don’t convey a story. I had no intention of going to the CLO Q&A session that was held during lunch each day. I recently got back from the Learning 2017 conference. Like last year, I want to share some of what I learned and experienced.

CLO Competencies: The Path for Future Learning Leaders

CLO Magazine

They agreed that the future CLO should have experience in: strategic management, general management, knowledge management, leadership skills, and learning methods and concepts. While implementing these general management projects, were these future learning executives able to anticipate issues, determine the right data and associated metrics, predict outcomes, and recognize key trends and patterns? Focusing on defined data and metrics. Determining the right data/metrics.

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How to make a transformational impact as CLO: 5 key takeaways (Ep13)


This week, we spoke to David DeFilippo about the role of a CLO and knowing when to push back to generate real impact. Think longitudinally about solution design rather than transactionally by taking into consideration not only scientific metrics, but if the original intended outcomes have been met. “ There are ways to find out what the real problem is that can be based on metrics, that can be based on organizational data, that can be based on qualitative assessments.

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Listen: Researcher Sarah Kimmel on the future of the CLO role

CLO Magazine

There’s a creeping sense of unease in the CLO role, with the future both uncertain and full of opportunity. In this conversation, Sarah unpacks the results to provide insights for the future of the CLO role. Key topics include what skills are rising and falling in importance, how CLO roles are structured and how learning and talent management fit together and whether or not CLOs are falling into an aspiration gap. Show Notes: CLO Role of the Future Executive Summary.

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4 Questions to Ask When Building a Learning Strategy

CLO Magazine

Building a learning strategy is a key CLO mandate. Articulate learning and development success metrics for these wins. Define the key competencies all business leaders will need to achieve these wins and these metrics. Commentary & Opinion Homepage Commentary & Opinion Strategy alignment CEO agenda metricsChief learning officers can add significant value to a learning strategy by aligning learning with the CEO’s agenda.

IOB as Replacement for ROI?

There Is No Chalk

In the latest issue of CLO magazine, one of the stories that caught my attention from the front cover was the one by Timothy Hill of Blackboard, Inc., Tags: performance ROI mance CLO business metrics entitled Measure Smart: Trade ROI for IOB (it's in NXT book format). After reading it, I must confess I'm not sure what the hubbub is about. Have I missed the point?Before Before I go further let me reveal that I am currently pursuing my ROI certification.

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ROI vs. IOB Update

There Is No Chalk

The primary thrust of the article was that CLOs require a means that can show how interventions - primarily training - impact business metrics. Tags: ROI CLO IOB Impact results business metrics business Blackboard So back in August I had posted about Timothy Hill's article on Impact On Business, or IOB. This is certainly no small issue in workplace learning and performance. At the time I was in the process of completing an ROI certification class as part of my.

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Impact On Business, or Impact On Writing?

There Is No Chalk

I just received the latest issue of CLO magazine today, and one of the stories that caught my attention from the front cover was the one by Timothy Hill of Blackboard, Inc., Tags: ROI CLO perforamance business metrics entitled Measure Smart: Trade ROI for IOB (it's in NXT book format). After reading it, I must confess I'm not sure what the hubbub is about.Before I go further let me reveal that I am currently pursuing my ROI certification.

Return on Intangibles

Jay Cross

That’s why Return on Intangibles is the most important metric in the CLO’s toolkit. Management Innovation Metrics of organizational learning Profit This article appears in the October 2013 issue of Chief Learning Officer. Understanding learning’s value depends on measuring what can’t be touched. . In his marvelous book Intellectual Capital , Tom Stewart asked, “ What’s new?

Hiring a Chief Learning Officer?

Your Training Edge

I have found myself in discussions with a number of companies that are seeking a Chief Learning Officer (CLO), or the equivalent. What has surprised me is the hesitancy of the companies in taking the ‘step’ to a true training program, and hiring the CLO who would be responsible for it. These ad hoc programs have little or no metrics attributed to the training courses. The CLO position is NOT a sales management position, nor is it primarily a HR position.

To Deliver Results Start with Why?

CLO Magazine

appeared first on Chief Learning Officer - CLO Media. Measurement business value measurement metricsTags: business value , measurement , metrics The post To Deliver Results Start with Why? Demonstrating the business value for learning is not a matter of providing more resources for measurement, evaluation and analytics. It’s a process that permeates the learning cycle, starting with why? Delivering business value from learning has 10 steps. Start with why.

Technology choices need to be strategic

CLO Magazine

At the CLO Symposium on Oct. In large part, they will be made in e-learning delivery; analytics, workforce performance metrics, evaluation and dashboards; and competency management (Figure 3). The post Technology choices need to be strategic appeared first on Chief Learning Officer - CLO Media. Measurement Chief Learning Officer Business Intelligence Board CLO LearningElite Awards digital learning strategy Learning In Practice Awards learning technology

The CEO and Me

CLO Magazine

It goes without saying that the most important relationship a CLO has is with the CEO. After all, how the CEO defines, embraces and supports the role of the CLO will determine how much impact the CLO can have in the company and whether the role will be fulfilling. In the eyes of the CEO, the CLO may also be the executor of special projects, essentially serving as an internal consultant and a trusted advisor. Defining the CLO Role.

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It’s all relative

Jay Cross

CLO magazine. There’s no cookie-cutter formula for applying metrics, but there is an underlying process. The Metrics Cycle. There’s no cookie-cutter formula for applying metrics, but there is an underlying process. Generally, you’ll follow these five steps to identify, agree upon, assess and use metrics. The only valid metrics for corporate learning are business metrics. Once you’ve settled on the project and its metrics, get it in writing.

Extended Enterprise LMS Buyers Companion – 2019 Edition

Talented Learning

” Here’s how we respond… 7) Customer engagement metrics: What marketers can teach learning pros. Marketing consultant Laura Patterson outlines 3 key success metrics… 8) What’s the smartest path to the right LMS? Roundtable with Lars Hyland, CLO, Totara Learning. Featuring Kevin Hanegan, CLO at Qlik. You’ll learn: How to develop a relevant business case and success metrics.

The Happy Bottom Line

Jay Cross

CLO , October 2012. Metrics of organizational learning Psychology Well-beingWhen I was 5 years old my mother always told me that happiness was the key to life. When I went to school, they asked me what I wanted to be when I grew up. I wrote down ‘happy.’ They told me I didn’t understand the assignment, and I told them they didn’t understand life.” John Lennon. Humans are driven by their emotions. We make most decisions subconsciously, in the emotional brain.

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Why Chief Learning Officers Should Care About Learning Experience

Infopro Learning

To ignore the learning experience is to ignore the largest customer base for CLOs, which naturally makes it an important metric for success. It is also an important metric for CLOs because it has an enormous impact on the return on investment for content production and procurement activities created by the L&D department. For more on the important metrics for measuring the success of a Chief Learning Officer, read our ebook The Three Levers of Successful CLO.

10 Steps to Help You Lead Organizational Change

CLO Magazine

Many of these steps will be familiar, others may be new, but they have been gleaned and curated with the CLO in mind from my research and doctorate of education studies at the University of Southern California. Listen to and engage your team in the strategic planning process to review, revise and adapt performance plans with new and meaningful metrics to measure progress toward stretch goals. Establish metrics to measure learning, creativity and innovation in your organization.

The 101 on a Chief Learning Officer


You hire an individual who oversees this process, a Chief Learning Officer (CLO). One of the CLO’s main goals is to develop key skills of the employees, but also to advance the company as a whole. Next the CLO needs to create a learning strategy based on what the company’s goals are. If there are holes within the organization, the CLO will need to hire these individuals. Are my learning objectives translating into business metrics? How much does a CLO earn?

How CLOs are meeting the expectations of modern learners with VR training


This leads to better overall engagement at work, a key metric in organizational success. L&D CLO training immersive learning learner expectations training model vr learning vr trainingThe majority of today’s workforce was raised on digital technology. They expect instant access to information and thrive in a work environment with robust career development resources.

Boost your L&D visibility & credibility – The Annual Learning Report

Learning Wire

Assuming that the LPM- model better fits to contemporary L&D activities, this article continues answering the question how to demonstrate the added value of learning and development with credible metrics. CrossKnowledge Learning Institute (CLI) has conducted interviews with 50+ CLO’s and HR-experts to get insights in which key L&D metrics are commonly used. Credible metrics for L&D’s performance.

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The SEC has published its final rule on human capital reporting

CLO Magazine

The rule mandates, for the first time, public reporting of human capital metrics by companies subject to SEC reporting requirements, which includes all U.S. Today, companies have to report only one human capital metric: number of employees. The U.S.

Deloitte’s Learning Function Aims to be So Visible, It’s Invisible

CLO Magazine

To determine those needs, each CLO regularly consults with their respective chief talent officer to learn the business goals around client services, market growth, operational performance and talent. From there, the CLO determines the learning and development strategies for the year. Uncategorized Learning Delivery Strategy LearningElite CLO LearningElite Awards DeloitteTags: LearningElite , CLO LearningElite Awards , Deloitte.

Continuous Learning Key to Accenture's Success

CLO Magazine

The consulting firm''s approach to metric-focused talent development helped it get recognized as a CLO LearningElite company

How to Get the Workforce Skills You Need for 2021


Keeping people’s skills in sync with the constantly changing world of work is the biggest talent challenge of our time,” according to Degreed CLO Kelly Palmer. “It’s Communicate metrics of success. In response to COVID-19, companies around the world are pulling back on upskilling.

Update on the SEC and ISO initiatives for human capital reporting

CLO Magazine

Today, companies have to report only one human capital metric: number of employees. The SEC does say, however, that since human capital is now the primary driver of value, the disclosure will have to include human capital metrics and commentary about human capital initiatives. The U.S.

Janssen: Relentless Measurement Powered by Passion

CLO Magazine

Measuring results against peers using Metrics That Matter and against return on investment has allowed the learning team to capture proof of their worth and inspire confidence in teams across the board. Using Metrics That Matter after one learning event before a product launch, Janssen found that it scored in the 97th percentile for employees self-reporting that they believed they would use what they had learned on the job.

A learner and a teacher at heart

CLO Magazine

Butters knew she’d found her CLO. The program couples sales metrics with coaching content to transform stats from basic yardsticks or even points of contention into catalysts for engagement and problem solving. The post A learner and a teacher at heart appeared first on Chief Learning Officer - CLO Media. Profiles & Case Studies CLO profile learning Lifelong learningLearning is in Jennifer Sullivan’s blood.