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Accidental CLO, Intentional Learning

CLO Magazine

A self-proclaimed “accidental CLO,” Jesse Jackson has served in numerous roles at the multinational banking and financial services firm JPMorgan Chase & Co. ” About four years ago, Jackson moved into his current role as CLO of consumer and community banking.

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Brenda Sugrue Is the 2018 CLO of the Year

CLO Magazine

In her first few months as EY’s CLO, Sugrue presented her vision for learning at the company: to increase the alignment, effectiveness and brand of learning at EY. We can correlate patterns of consumption with performance and provide better guidance to learners.”.

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CLO Competencies: The Path for Future Learning Leaders

CLO Magazine

They agreed that the future CLO should have experience in: strategic management, general management, knowledge management, leadership skills, and learning methods and concepts. The learning executive’s job is to champion programs that always answer this question with a strategic affirmative.

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Hiring a Chief Learning Officer?

Your Training Edge

I have found myself in discussions with a number of companies that are seeking a Chief Learning Officer (CLO), or the equivalent. What has surprised me is the hesitancy of the companies in taking the ‘step’ to a true training program, and hiring the CLO who would be responsible for it. It has been my response to point out the four main attributes to a high-end training program. Far to many management teams treat this function as an HR program.

How to Build a Learning and Innovation Performance Lab

CLO Magazine

The biggest challenges may not be cost, time or talent, but corporate preference for transactional rather than consultative support. Consider these 10 ideas on how to build a performance lab within a learning and development organization: Stay current with the industry.

The CEO and Me

CLO Magazine

It goes without saying that the most important relationship a CLO has is with the CEO. After all, how the CEO defines, embraces and supports the role of the CLO will determine how much impact the CLO can have in the company and whether the role will be fulfilling.

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Stepping Up to the ROI Challenge

CLO Magazine

companies of lavishing $14 billion per year on programs to nurture their leaders while seeing little in return.” And the authors of an October 2016 article in Harvard Business Review referred to leadership development programs as the “great training robbery.”. Jack J.

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The 101 on a Chief Learning Officer


You hire an individual who oversees this process, a Chief Learning Officer (CLO). A Chief Learning Officer is a senior level executive who oversees a company’s learning program and strategy by supporting its overall business goals. One of the CLO’s main goals is to develop key skills of the employees, but also to advance the company as a whole. Next the CLO needs to create a learning strategy based on what the company’s goals are. How much does a CLO earn?

Boost your L&D visibility & credibility – The Annual Learning Report

Learning Wire

Corporate L&D has evolved over the past 60 years with one recurring question: how to capture and demonstrate the added value and performance of L&D. This model (Kirkpatrick, 1998), has served as one of the most popular frameworks for evaluating training programs for the last decades.

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David DeFilippo: Building a High-Performance Team

CLO Magazine

BNY Mellon’s new CLO is building a university from scratch to help the global financial services firm succeed through organic growth. As the organization’s new chief learning officer, DeFilippo can help shepherd the organization toward a learning strategy that will enhance performance and turn development into a driver for business growth. Making Things Better All of the changes underway in the learning organization are intended to improve business performance.

Collaboration, Integration and Leadership at Nationwide

CLO Magazine

There are three things that make Nationwide’s learning program elite, according to Kathleen L. ” “There’s a strong link to performance management and career development there also,” August added.

It’s Time to Rethink the Value of Training and Development

CLO Magazine

Companies are increasingly providing a diverse range of learning resources, such as in-person conferences, live online courses and self-directed access to problem-solving, as they recognize the importance of supporting their employees through accessible, topical training and development.

Getting Started With Learning Data and Analytics

CLO Magazine

Maybe there’s an executive demanding more visibility into your program, or perhaps you just want a better understanding of how things are going so you can find ways to make them better. Data is a powerful tool in the CLO’s toolkit, but figuring out how to start using it can be overwhelming.

Cammy Beans Learning Visions: Building Measurement into Our Training-Development Process

Learning Visions

Guest speaker today is Roy Pollock, CLO of Fort Hill Company. could do a Level 3 support at that point. Identifying training opportunities (drive performance by improving knowledge/skills). What other support mechanisms, systems, etc. What are the relevant metrics?

Role of a Learning Consultant: Insightful discussion imported from LinkedIn

ID Reflections

2) Understand the parameters of performance analysis.(KPI's 5) then design and develop these training interventions( training programs both CBT and ILT, coaching opportunities, awareness programs etc) These are the first things that any learning consultant should complete. Never build a training program that dont have a ROI. True ROI is when you can let people know how the training has brought about marked change in performance.

Exclusive: Arianna Huffington on the Importance of Wellness Training

CLO Magazine

In today’s ‘always-on’ culture, Thrive Global’s wellness training … is helping professionals proactively combat stress and burnout so they can be their highest performing selves on the job,” she said. CLO : Why do learning executives need to integrate wellness training into their strategy?

A Learning Culture That Spans Borders

CLO Magazine

It’s critical for L&D goals to align with business objectives and for learning leaders to partner with leadership to map specific skills gaps, co-promote learning programs and implement metrics to gauge success, which will ultimately drive engagement and demonstrate the value of the programs.

Building a Better Working World

CLO Magazine

At the heart of this strategy is having the highest-performing teams provide exceptional client service worldwide. Last year, EY launched LEAD, a new approach to career development and performance, which is threaded throughout the learning team’s work.

Justify the Learning Ritual

CLO Magazine

Elliott Masie is the chairman and CLO of The Masie Center’s Learning Consortium and CEO of The Masie Center, an international think tank focused on learning and workplace productivity. What are the differences in their performance?

Banishing Evaluation Fears

CLO Magazine

Countless articles, white papers and programs address this issue and provide solutions that range from simple to complicated. However, they often are not asked to provide meaningful data to show how those experiences support the business, so they don’t.

What Happens in the Classroom Doesn’t Stay in the Classroom

CLO Magazine

As mass amounts of data become available for teams in basically any business unit, the L&D function of any organization relies on data to support its business impact. Agile learning is especially important to KPMG, as one of its key metrics is retention.

Debunking the Meritocracy Myth

CLO Magazine

That morning, I was chatting with Annie McKee, director of the University of Pennsylvania CLO program. After 25 years of working with leading corporations, I’ve identified five key strategies that support the development and advancement of female talent into leadership roles.

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Learning at Large Ep6: Measuring the effectiveness of human-centred learning


Nick Shackleton-Jones is the Director of Learning and Performance Innovation at PA Consulting Group, where he helps organizations improve employee performance and engagement. And given that we had 6,000 people joining a year, it was appalling performance.

Front-line Workers: Gateways to Better Business

CLO Magazine

Over the past 20 years, Fairview’s pipeline programs have helped hundreds of workers develop new careers and fill critical positions within Fairview Health Services. EcoMize expanded this commitment with a new apprenticeship program to train and certify employees as HVAC technicians.

When It Comes to Technology, All That Glitters Is Not Gold

CLO Magazine

Now the CLO’s job is less about what content to create, and more about how to curate that content and make it easily available,” Johnson said. Learning leaders have to take a hard look at their content; weed out anything irrelevant, dated or that does not support current strategic goals.

Learning Technology Blogs: An Analyst’s Reading List

Talented Learning

But what challenges should you expect as you expand your customer onboarding and training programs? Supporting a Growing Sales Channel Throughout its Lifecycle. 4 Sales Enablement Performance Metrics (And How To Improve Them). Workforce Learning and Performance.

Deloitte University— What were they thinking?

Allison Rossett

Jayne Johnson, formerly at GE in Crotonville, and now leading the leader development process in Deloitte, invited participants to talk about their programs. My DU tour leader was Terry Bickham, CLO – Clients & Industries and Markets & Offerings.

Dive In

CLO Magazine

According to The Conference Board’s “The Business Value of Leadership Development” report, “One of the most influential internal engines to drive change is a leadership development program that sets out to nurture management talent that is entrepreneurial, enterprisewide and globally recruited.”.

CFO, Friend or Foe?

CLO Magazine

The CEO looks to the CFO to manage the organization’s financial performance. One told us, “They already hate us because of the budget process, now they are going to hate us even more when they perceive us as measuring their performance.”

Building Measurement into Our Training-Development Process

Learning Visions

Guest speaker today is Roy Pollock, CLO of Fort Hill Company. Measuring Learning 3 Reasons to Measure Learning Prove Benefits Support Learning (testing is a useful learning strategy that helps people retain info) Improve Design Outcomes Planning Wheel (Roy's model) What business need(s) will be met? could do a Level 3 support at that point. Identifying training opportunities (drive performance by improving knowledge/skills). What other support mechanisms, systems, etc.

Top Learning Trends for 2017 (according to the experts)


Almost every profession is advancing faster than ever, and even employees in sales, service, and operational roles need regular updates on programs, processes, and core skills to stay productive and grow. The original focus of L&D was to build “programs” to solve these issues.

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Do You Know How to Create an Actionable Learning Strategy?

CLO Magazine

Building Competitive Advantage With Talent — Part 1: An Introduction to Talent Strategy,” an April 2015 Bersin by Deloitte report, showed that only about 10-15 percent of companies possess learning and development programs that are properly aligned with strategy and outcomes.

Putting People First

CLO Magazine

Kaplan finally confessed his secret to a classmate and got the remedial help he needed, but by then he had become “incredibly ashamed” and his academic performance suffered through grade school. When you work for Jon, you feel supported and like someone has your back.”. “I

Learning 2014: Mobile and Social Opportunities

CLO Magazine

One CLO said, “I believe the country is on the right track and the worst of economic issues are behind us.” “Well-developed leadership programming throughout from entry-level employees through senior leaders” is essential, said one CLO.

Learning at Large Ep3: Digital first learning strategies, at scale


Sam has led large scale digital learning programs at Barclays, Tesco, and Hitatchi Rail, reaching audiences of up to half a million people. Simon: What do you think the role of an L&D function should be, then, and how do you support that kind of culture of learning?