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Brenda Sugrue Is the 2018 CLO of the Year

CLO Magazine

In her first few months as EY’s CLO, Sugrue presented her vision for learning at the company: to increase the alignment, effectiveness and brand of learning at EY. Sugrue created a four-pronged measurement strategy: reporting, program evaluation, analytics and special studies.

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Takeaways from Learning 2017

Association eLearning

Trying to require or assign one-size-fits all programs probably won’t go over well in the long run. Asking for feedback through surveys isn’t organic, two-way conversation. No Metrics, No Proof. Return on investment (ROI) is one of the most commonly used metrics.

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CLO Competencies: The Path for Future Learning Leaders

CLO Magazine

That very question was asked in a recent survey by Chief Learning Officer magazine of executives who are members of its Business Intelligence Board. This includes both external (company products and services) and internal (projects, campaigns, programs) sales and marketing activities.

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Listen: Researcher Sarah Kimmel on the future of the CLO role

CLO Magazine

There’s a creeping sense of unease in the CLO role, with the future both uncertain and full of opportunity. For the second year in a row, her research team conducted an in-depth survey and deep analysis of current and future learning executives to uncover the path forward.

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Technology choices need to be strategic

CLO Magazine

Chief Learning Officer is uniquely situated to see all the new and interesting things organizations are doing with technology in their learning and development functions each year, thanks in large part to our LearningElite and Learning In Practice awards programs. At the CLO Symposium on Oct.

How CLOs are meeting the expectations of modern learners with VR training

STRIVR

Yet, CLOs are hamstrung by old technology and outdated training programs – even if they’re only a few years old. Download L&D ebook: How to provide engaging learning programs in VR. This leads to better overall engagement at work, a key metric in organizational success.

Deloitte’s Learning Function Aims to be So Visible, It’s Invisible

CLO Magazine

To determine those needs, each CLO regularly consults with their respective chief talent officer to learn the business goals around client services, market growth, operational performance and talent. From there, the CLO determines the learning and development strategies for the year.

The 101 on a Chief Learning Officer

Continu

In fact a survey by Robert Half found a strong learning culture led to a 30 to 50 percent higher retention rate in companies. You hire an individual who oversees this process, a Chief Learning Officer (CLO). A Chief Learning Officer is a senior level executive who oversees a company’s learning program and strategy by supporting its overall business goals. One of the CLO’s main goals is to develop key skills of the employees, but also to advance the company as a whole.

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

We also touch on his efforts at Discover to rethink and expand tuition assistance programs from a benefit to an asset. Jon really wanted to rethink that when he was at Discover and put in place a pretty impressive program to do that. We talked about the tuition assistance program.

It’s Time to Rethink the Value of Training and Development

CLO Magazine

Evaluating the effect of training and development initiatives at each of these levels can help companies establish productive, relevant learning programs that provide demonstrable employee benefits. The business and technology training and development market is booming.

Cammy Beans Learning Visions: Building Measurement into Our Training-Development Process

Learning Visions

Guest speaker today is Roy Pollock, CLO of Fort Hill Company. What are the relevant metrics? Get sign-off from all stakeholders on behavior change goals, resourcing responsibilities, metrics. If program is about improving customer service -- then ask customers.

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Here’s the latest thinking on measurement, analytics and reporting

CLO Magazine

There are two very significant developments here, each of which will change the way human capital metrics are reported. In the future, why would any employee go to work for an organization that refuses to disclose its human capital metrics?

The Essential Guide to Learning Analytics in the Age of Big Data

Lambda Solutions

What metrics and sources to use in implementing learning analytics. This data can be sorted, filtered, and correlated to specific metrics, such as activity and course completions. The Kirkpatrick Evaluation Model is the gold standard for assessing online training programs.

20 things I’ve learned from 20 years of learning measurement

CLO Magazine

Did my program improve customer satisfaction?). At a recent CLO Exchange, a learning leader said his success with measurement came back to “starting with the business questions you’re trying to answer.”. Whether you’re measuring basic Level 1 results or a big business impact study, it’s great to prove that students liked your training or that key metrics went up. This means mastering the basics — the operational and efficiency metrics.

The AGES Model can help learning stick

CLO Magazine

Most corporate learning programs are designed to be popular. When organizations track metrics at all, they tend to focus not on how well participants remember what they learn, but on net promoter score — essentially a measure of how enjoyable the learning program is.

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Top of Mind: Learning in the Age of Acceleration

CLO Magazine

As L&D professionals, we need to ensure everyone understands there are no processes, people or programs immune to the age of acceleration. Finally, we need learning metrics that track to clear business outcomes. Jesse Jackson.

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Thinking Beyond a Seat at the Table

CLO Magazine

It’s time to take the CLO role to a higher level, not just on the organization chart, but in terms of influence and organizational accomplishment. Also, the CLO is responsible for talent development. Evaluation program data exposes weaknesses and strengths.

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Transitioning to a Data Driven Learning Department

CLO Magazine

In a recent survey conducted by LEO Learning and Watershed , 60 percent of surveyed practitioners reported they feel more pressure from their executive teams to demonstrate L&D’s impact across the organization. We live in an increasingly knowledge-based economy.

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The Language of Business

CLO Magazine

However, in 2016 Gonçalves’ group conducted a review of the language training program and found it came up short. The programming took a one-size-fits-all approach that wasn’t meeting every learner’s needs, and the vendor didn’t provide enough metrics to track learners’ progress.

How upskilling turned everyday employees into ardent advocates for change

CLO Magazine

A key element of the program is that it isn’t just for consultants. Some of the certification programs are built in-house around specific PwC service offerings, while others are accessed through third-party organizations. Internal metrics show these efforts paying off.

A Bright Future for State Farm

CLO Magazine

So, in 2014, Yerington and his team decided to take a closer, more strategic look at one of the company’s top recruitment and retention tools: its tuition reimbursement program. There was also a lack of insight into the outcomes of the program. “We

Excellence in Partnership

CLO Magazine

Excellence in Partnership recognizes vendors or consultants that have effectively supported a client’s learning and development function to set strategy or establish or implement a program via consulting or whole or partial outsources services.

Debunking the Meritocracy Myth

CLO Magazine

That morning, I was chatting with Annie McKee, director of the University of Pennsylvania CLO program. Forty-seven percent of managers felt they helped women “explore other roles for growth and development” as opposed to 28 percent of the women surveyed.

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Banishing Evaluation Fears

CLO Magazine

Countless articles, white papers and programs address this issue and provide solutions that range from simple to complicated. Are there key metrics that should be improved as a result of this program? What would make this program a success in your eyes?

When It Comes to Technology, All That Glitters Is Not Gold

CLO Magazine

Now the CLO’s job is less about what content to create, and more about how to curate that content and make it easily available,” Johnson said. The Quest for Metrics. Tying learning metrics to business performance is vital to learning program success.

MTA: Why the Kirkpatrick Model Works for Us

CLO Magazine

However, only 35 percent of surveyed organizations measure Level 4: results — the impact training has on the organization as a whole. Along the way, determine which metrics are needed at each level to show training is effective and the procedures necessary to collect these metrics.

How to Build Executive Alliances

CLO Magazine

Hamilton, chief learning and development officer for the Americas at Ernst & Young, said he believes it is the CLO’s role to be a bridge between the company’s learning and development resources and operators. This From the Vault article was originally published in May 2012 on CLOmedia.com.

A Look at Learning’s Future

CLO Magazine

Every other month, IDC surveys Chief Learning Officer magazine’s Business Intelligence Board (BIB) on a variety of topics to gauge the issues, opportunities and attitudes that are important to senior learning executives. A strong competency program has overarching benefits.

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How to Build a Learning and Innovation Performance Lab

CLO Magazine

Metrics on completion and self-reported, learner satisfaction are better than nothing, but they are only a start. It’s worth learning what survey features are available in the current LMS to determine if other tools may be needed.

Dive In

CLO Magazine

According to The Conference Board’s “The Business Value of Leadership Development” report, “One of the most influential internal engines to drive change is a leadership development program that sets out to nurture management talent that is entrepreneurial, enterprisewide and globally recruited.”.

Do You Know How to Create an Actionable Learning Strategy?

CLO Magazine

Building Competitive Advantage With Talent — Part 1: An Introduction to Talent Strategy,” an April 2015 Bersin by Deloitte report, showed that only about 10-15 percent of companies possess learning and development programs that are properly aligned with strategy and outcomes.

Why evolving corporate learning isn’t an option

Axonify

This was the opening statement made by Carol Leaman, CEO of Axonify, during last week’s webinar that was hosted by Chief Learning Officer (CLO), an award-winning multimedia publication that focuses on the benefits and advancements of a properly trained workforce. Here are the results from a recent Axonify survey: Business leaders want…. Lack of metrics for baseline knowledge levels or retention. The evolution of corporate learning isn’t an option any longer— it’s a must.

Putting People First

CLO Magazine

One of the company’s existing methods to achieve this goal was its college tuition reimbursement program. However, only a few hundred of the company’s employees were taking advantage of the program. Another recent initiative Kaplan helped develop is a leadership development program.

Learning 2014: Mobile and Social Opportunities

CLO Magazine

Every other month, market intelligence firm IDC surveys Chief Learning Officer magazine’s Business Intelligence Board on a variety of topics to gauge the issues, opportunities and attitudes that are important to senior learning executives.

Top Learning Trends for 2017 (according to the experts)

Axonify

Almost every profession is advancing faster than ever, and even employees in sales, service, and operational roles need regular updates on programs, processes, and core skills to stay productive and grow. The original focus of L&D was to build “programs” to solve these issues.

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