The fully mature metrics practice

Learning Pool

That’s where the results of the 2020 Learning State of the Industry survey, ‘ The fully mature metrics practice ’ snapshot, comes in. A vast majority of these respondents believe their organizations’ metrics practices are fully aligned with learning strategy.

The New Learning Metrics: Demonstrating Business Value and Impact


Telling your workforce development story — in fresh ways with new metrics — can capture the attention of your business leaders and make your learning program an important business priority. Where We’ve Been: Metrics Important to Learning. The new learning metrics are less transactional.


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Meet the CLO Advisory Board: David Vance

CLO Magazine

In 2006, he was awarded CLO of the Year. CLO: What was your official first job in learning and development? CLO: What lessons did you learn in 2020 that you plan on taking with you into 2021? So I think instead you’ve got to go to a quarterly, more general survey.

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Brenda Sugrue Is the 2018 CLO of the Year

CLO Magazine

In her first few months as EY’s CLO, Sugrue presented her vision for learning at the company: to increase the alignment, effectiveness and brand of learning at EY. One of the first things she did was to simplify and standardize one indicator of the learning function’s performance: the feedback survey that participants complete after learning, often referred to as level 1 evaluation. Sugrue said they supplement surveys with interviews to document business impact cases.

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CLO Symposium

Jay Cross

Along with my Internet Time Alliance colleagues Jane Hart & Clark Quinn and several hundred chief learning officers, I attended the Fall CLO Symposium this week. It’s intended to underpin the dialog between CLO and executive management. “Nobody cares about internal metrics.” ” Agilent relentlessly surveys customers.

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Takeaways from Learning 2017

Association eLearning

Asking for feedback through surveys isn’t organic, two-way conversation. No Metrics, No Proof. Having metrics to back up your work can help you get stakeholder buy-in for future projects. Return on investment (ROI) is one of the most commonly used metrics. Data and metrics are meaningless if they don’t convey a story. I had no intention of going to the CLO Q&A session that was held during lunch each day.

CLO Competencies: The Path for Future Learning Leaders

CLO Magazine

That very question was asked in a recent survey by Chief Learning Officer magazine of executives who are members of its Business Intelligence Board. They agreed that the future CLO should have experience in: strategic management, general management, knowledge management, leadership skills, and learning methods and concepts. This focus on closing gaps is again rooted in the ability of the future CLO to think strategically. Focusing on defined data and metrics.

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Technology choices need to be strategic

CLO Magazine

At the CLO Symposium on Oct. The Chief Learning Officer Business Intelligence Board is a group of 1,500 professionals in the learning and development industry who have agreed to be surveyed by the Human Capital Media Research and Advisory Group, the research and advisory arm of Chief Learning Officer magazine. This survey was conducted from January to March 2019. The post Technology choices need to be strategic appeared first on Chief Learning Officer - CLO Media.

10 Steps to Help You Lead Organizational Change

CLO Magazine

Many of these steps will be familiar, others may be new, but they have been gleaned and curated with the CLO in mind from my research and doctorate of education studies at the University of Southern California. Listen to and engage your team in the strategic planning process to review, revise and adapt performance plans with new and meaningful metrics to measure progress toward stretch goals. Establish metrics to measure learning, creativity and innovation in your organization.

The 101 on a Chief Learning Officer


In fact a survey by Robert Half found a strong learning culture led to a 30 to 50 percent higher retention rate in companies. You hire an individual who oversees this process, a Chief Learning Officer (CLO). One of the CLO’s main goals is to develop key skills of the employees, but also to advance the company as a whole. Next the CLO needs to create a learning strategy based on what the company’s goals are. Are my learning objectives translating into business metrics?

How CLOs are meeting the expectations of modern learners with VR training


This leads to better overall engagement at work, a key metric in organizational success. They’re able to collect quantitative data far beyond written test scores and employee satisfaction surveys. L&D CLO training immersive learning learner expectations training model vr learning vr trainingThe majority of today’s workforce was raised on digital technology. They expect instant access to information and thrive in a work environment with robust career development resources.

How to Get the Workforce Skills You Need for 2021


Moreover, nearly half (46%) of all workers surveyed say their current skills are becoming obsolete. Keeping people’s skills in sync with the constantly changing world of work is the biggest talent challenge of our time,” according to Degreed CLO Kelly Palmer. “It’s

The SEC has published its final rule on human capital reporting

CLO Magazine

The rule mandates, for the first time, public reporting of human capital metrics by companies subject to SEC reporting requirements, which includes all U.S. Today, companies have to report only one human capital metric: number of employees. The U.S.

Deloitte’s Learning Function Aims to be So Visible, It’s Invisible

CLO Magazine

To determine those needs, each CLO regularly consults with their respective chief talent officer to learn the business goals around client services, market growth, operational performance and talent. From there, the CLO determines the learning and development strategies for the year. To measure that success, Deloitte professionals receive a talent survey annually, which includes questions about engagement. Tags: LearningElite , CLO LearningElite Awards , Deloitte.

Update on the SEC and ISO initiatives for human capital reporting

CLO Magazine

Today, companies have to report only one human capital metric: number of employees. The SEC does say, however, that since human capital is now the primary driver of value, the disclosure will have to include human capital metrics and commentary about human capital initiatives. The U.S.

Measurement Efforts Don’t Quite Measure Up

CLO Magazine

According to a survey of the Chief Learning Officer Business Intelligence Board, conducted from June to July 2018, a staggering 58 percent of learning professionals are unsatisfied with the extent of learning measurement that occurs within their organization (Figure 1). Survey results suggest that one contributing factor could be frustration with process. Only 58 percent of respondents said their measurement and metrics are fully aligned with learning strategy.

Getting creative with learning ROI measurement

CLO Magazine

This approach can allow an organization to verify the impact of the learning in general, checking its impact on key financial business metrics (e.g., The starting point of this method is the definition of the two key variables we want to study: learning effort and business metrics.

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Measurement Efforts Don’t Quite Measure Up

CLO Magazine

According to a survey of the Chief Learning Officer Business Intelligence Board, conducted from June to July 2018, a staggering 58 percent of learning professionals are unsatisfied with the extent of learning measurement that occurs within their organization (Figure 1). Survey results suggest that one contributing factor could be frustration with process. Only 58 percent of respondents said their measurement and metrics are fully aligned with learning strategy.

Cammy Beans Learning Visions: Building Measurement into Our Training-Development Process

Learning Visions

Guest speaker today is Roy Pollock, CLO of Fort Hill Company. What are the relevant metrics? Get sign-off from all stakeholders on behavior change goals, resourcing responsibilities, metrics. How do you quantify self-reports when theres no business metric? Take the Survey! Cammy Beans Learning Visions Musings on eLearning, instructional design and other training stuff.

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It’s Time to Rethink the Value of Training and Development

CLO Magazine

To realistically determine the ROI of training and development programs, companies need to stop focusing solely on causation metrics and start focusing more on correlation. That data can then be leveraged by correlating with metrics that are monitored anyway, such as performance and potential. To help navigate this change of prioritizing correlation over causation, consider the following four best practices: Establish key metrics.

Here’s why L&D’s seat at the C-suite table is secure in 2021

CLO Magazine

Quantifying the value of learning is a moving target — start with employee surveys. Looking for correlations trends on critical business metrics is a great place to start. One thing this year has made clear is that skills are the new currency in the workplace.

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Here’s the latest thinking on measurement, analytics and reporting

CLO Magazine

There are two very significant developments here, each of which will change the way human capital metrics are reported. In the future, why would any employee go to work for an organization that refuses to disclose its human capital metrics?

20 things I’ve learned from 20 years of learning measurement

CLO Magazine

At a recent CLO Exchange, a learning leader said his success with measurement came back to “starting with the business questions you’re trying to answer.”. This means mastering the basics — the operational and efficiency metrics.

Movin’ On Up: How Internal Mobility is all About People


Korn Ferry surveyed 1,500 business leaders around the world, and 66% said that there will be a shortage of talent by 2020. The metrics for this department speak to acquisition goals and the speed of achieving them. Starting with the Talent Team again, it could be as simple as creating metrics and rewards for internal hires. The same metrics used for the talent teams can cascade to managers, incentivizing both when internal hires are placed into new roles.

Social Learning: An Ongoing Experiment

CLO Magazine

According to data from the Chief Learning Officer Business Intelligence Board, 75 percent of surveyed L&D professionals have adopted — fully or to some extent — social learning technologies into their learning strategy (Figure 1). Among the challenges survey respondents noted when implementing social learning technologies were difficulty measuring the impact of those technologies on the business, buy-in from leadership and worries about employees “wasting time” (Figure 3).

The future of learning is humanity, with a side of technology

CLO Magazine

It’s not surprising, then, that almost every CLO in 2021 is listing the growing skills gap and new talent upskilling as a top priority. Last week I had a call with a CLO for a large health care provider. Internal talent mobility is hard.

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The Essential Guide to Learning Analytics in the Age of Big Data

Lambda Solutions

What metrics and sources to use in implementing learning analytics. This data can be sorted, filtered, and correlated to specific metrics, such as activity and course completions. That means selecting the right metrics on actual job performance data—not just training performance.

5 steps to better-informed leadership development decisions

CLO Magazine

Gather pertinent data, including the business metrics your organization uses to measure progress in those areas that are most important to success. If there are information gaps, now is the time to conduct new surveys and assessments to fill them.

DAU: Becoming a modern learning platform in 2021 … it’s about the song!

CLO Magazine

During Woolsey’s own tenure, and due to his leadership, DAU continued in its excellence journey and was repeatedly recognized and ranked in the top 10 by Chief Learning Officer’s LearningElite awards, culminating in its recognition as CLO’s Organization of the Year in 2018.

Who leads your DEI function, and how do you support them from an organizational perspective?

CLO Magazine

Many organizations that were surveyed in Human Capital Media Research and Advisory Group’s “ 2019 Diversity Value Index Benchmarking Report ” said that the head of the diversity function reported to the chief executive officer, with the second highest response being the chief human resources officer.

Top of Mind: Learning in the Age of Acceleration

CLO Magazine

Finally, we need learning metrics that track to clear business outcomes. Without question, our NPS data that is exemplified by level-1 and level-2 survey results remains important. The post Top of Mind: Learning in the Age of Acceleration appeared first on Chief Learning Officer - CLO Media. Jesse Jackson. Responsible L&D professionals are rapidly responding to the fact that we are living in an increasingly transformative period.

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Would you recommend your L&D department?

Jay Cross

Capturing L&D metrics too often entails asking the wrong people the wrong questions at the wrong time. Line leaders are a CLO’s most important customers. A survey of thousands of line leaders found that 77% were dissatisfied with the results of L&D. Statistics from 2011 Corporate Leadership Council, L&D Team Capabilities Survey). Here’s how it works: Survey your customers.

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The Sherlock Holmes effect

CLO Magazine

It is estimated that, collectively, companies are spending more than $8 billion a year on diversity and inclusion programs, mostly comprising diversity czars, assessments, targets, training, employee resource groups, periodic reviews and static metrics.

Thinking Beyond a Seat at the Table

CLO Magazine

It’s time to take the CLO role to a higher level, not just on the organization chart, but in terms of influence and organizational accomplishment. Chief Learning Officer ’s “2015 CLO Measurement and Metrics Survey” indicated that 36 percent of CLOs are using business impact to show the value of learning to the broader enterprise. Also, the CLO is responsible for talent development. The scope and focus of the CLO role continues to evolve and expand.

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Shattering the way L&D thinks about measurement

CLO Magazine

We’re great with surveys. Donald Taylor’s 2020 L&D Global Sentiment Survey includes multiple data-related entries among the list of the year’s hottest industry topics, such as learning analytics (No. This isn’t the result of a survey. Square peg. Round hole.

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Five Practices to Build Emotionally Intelligent Leaders

CLO Magazine

5) Reinforce qualitative and quantitative metrics to measure outcomes: Learning organizations appreciate the value of data analytics to make the business case to support development initiatives. In one study, a 1/8-point improvement on a survey of employees perceptions of how much managers earned their confidence increased profitability by 2.5 The post Five Practices to Build Emotionally Intelligent Leaders appeared first on Chief Learning Officer - CLO Media.

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Transitioning to a Data Driven Learning Department

CLO Magazine

In a recent survey conducted by LEO Learning and Watershed , 60 percent of surveyed practitioners reported they feel more pressure from their executive teams to demonstrate L&D’s impact across the organization. When learning programs are well planned and aligned to organizational performance metrics, data show how learning impacts the bottom line. The post Transitioning to a Data Driven Learning Department appeared first on Chief Learning Officer - CLO Media.

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