Remove CLO Remove Metrics Remove Survey Remove Teams

The fully mature metrics practice

Learning Pool

That’s where the results of the 2020 Learning State of the Industry survey, ‘ The fully mature metrics practice ’ snapshot, comes in. A vast majority of these respondents believe their organizations’ metrics practices are fully aligned with learning strategy.

The New Learning Metrics: Demonstrating Business Value and Impact


Telling your workforce development story — in fresh ways with new metrics — can capture the attention of your business leaders and make your learning program an important business priority. Where We’ve Been: Metrics Important to Learning. The new learning metrics are less transactional.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Meet the CLO Advisory Board: David Vance

CLO Magazine

In 2006, he was awarded CLO of the Year. CLO: What was your official first job in learning and development? CLO: What lessons did you learn in 2020 that you plan on taking with you into 2021? So I think instead you’ve got to go to a quarterly, more general survey.

CLO 45

Brenda Sugrue Is the 2018 CLO of the Year

CLO Magazine

In her first few months as EY’s CLO, Sugrue presented her vision for learning at the company: to increase the alignment, effectiveness and brand of learning at EY. One of the first things she did was to simplify and standardize one indicator of the learning function’s performance: the feedback survey that participants complete after learning, often referred to as level 1 evaluation. Sugrue said they supplement surveys with interviews to document business impact cases.

CLO 49

CLO Symposium

Jay Cross

Along with my Internet Time Alliance colleagues Jane Hart & Clark Quinn and several hundred chief learning officers, I attended the Fall CLO Symposium this week. Norm Kamikow, Mike Prokopeak, and their team at Human Capital Media have a tradition of hosting great get-togethers at dynamite locations. It’s intended to underpin the dialog between CLO and executive management. “Nobody cares about internal metrics.”

CLO 40

Takeaways from Learning 2017

Association eLearning

Asking for feedback through surveys isn’t organic, two-way conversation. You’ll get lots of different viewpoints to pull from and it helps increase the sense that everyone is working together as an organization, not just as a project team or a department. No Metrics, No Proof. Having metrics to back up your work can help you get stakeholder buy-in for future projects. Return on investment (ROI) is one of the most commonly used metrics.

Listen: Researcher Sarah Kimmel on the future of the CLO role

CLO Magazine

There’s a creeping sense of unease in the CLO role, with the future both uncertain and full of opportunity. For the second year in a row, her research team conducted an in-depth survey and deep analysis of current and future learning executives to uncover the path forward. In this conversation, Sarah unpacks the results to provide insights for the future of the CLO role. Show Notes: CLO Role of the Future Executive Summary. Most CLOs want to stay in CLO jobs.

CLO 48

The 101 on a Chief Learning Officer


In fact a survey by Robert Half found a strong learning culture led to a 30 to 50 percent higher retention rate in companies. You hire an individual who oversees this process, a Chief Learning Officer (CLO). One of the CLO’s main goals is to develop key skills of the employees, but also to advance the company as a whole. Next the CLO needs to create a learning strategy based on what the company’s goals are. Are my learning objectives translating into business metrics?

Team Learning Up With Talent

CLO Magazine

Millennial recruits really want to believe they will be a valuable part of the team and will have a chance to grow in the organization,” Jackson said. “A According to Deloitte’s Millennial Survey 2016, this generation is alarmingly disloyal. Fortunately, CLOs today have more tools, technology, data and metrics to identify these needs and deliver results through a variety of platforms and formats.

Teams 50

Technology choices need to be strategic

CLO Magazine

In 2018, the company launched its Experience Disruptors and Trends Series, technology-enabled simulations that challenge teams of participants to perform in the role of their clients and navigate a shifting business landscape. At the CLO Symposium on Oct. This survey was conducted from January to March 2019. In large part, they will be made in e-learning delivery; analytics, workforce performance metrics, evaluation and dashboards; and competency management (Figure 3).

10 Steps to Help You Lead Organizational Change

CLO Magazine

Many of these steps will be familiar, others may be new, but they have been gleaned and curated with the CLO in mind from my research and doctorate of education studies at the University of Southern California. Engage your team in reviewing, discussing and analyzing organizational change case studies to distill key learnings that can be adopted and adapted in your organization. Review the Plan-Do-Study-Act model with your team and decide how you can use it in your organization.

How to Get the Workforce Skills You Need for 2021


Moreover, nearly half (46%) of all workers surveyed say their current skills are becoming obsolete. Keeping people’s skills in sync with the constantly changing world of work is the biggest talent challenge of our time,” according to Degreed CLO Kelly Palmer. “It’s

How CLOs are meeting the expectations of modern learners with VR training


This leads to better overall engagement at work, a key metric in organizational success. On the other hand, Verizon’s L&D team identified employee safety as most important. They’re able to collect quantitative data far beyond written test scores and employee satisfaction surveys. L&D CLO training immersive learning learner expectations training model vr learning vr trainingThe majority of today’s workforce was raised on digital technology.

Deloitte’s Learning Function Aims to be So Visible, It’s Invisible

CLO Magazine

While many learning functions have to prove their alignment and benefit to business strategy, Deloitte’s talent development team purposefully built alignment into the structure of the company and its learning initiatives. To determine those needs, each CLO regularly consults with their respective chief talent officer to learn the business goals around client services, market growth, operational performance and talent.

The SEC has published its final rule on human capital reporting

CLO Magazine

The rule mandates, for the first time, public reporting of human capital metrics by companies subject to SEC reporting requirements, which includes all U.S. Today, companies have to report only one human capital metric: number of employees. The U.S.

Update on the SEC and ISO initiatives for human capital reporting

CLO Magazine

Today, companies have to report only one human capital metric: number of employees. The SEC does say, however, that since human capital is now the primary driver of value, the disclosure will have to include human capital metrics and commentary about human capital initiatives. The U.S.

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

His team didn’t agree with his assessment. “I I was there for about three or four years and I had managed to take a team that should have been high performing and I just drove them into the ground,” Jon said. “It Mike: We should also mention Liz Loutfi who also is one of our editorial team who works on CLO. Ashley: I mean, before I came to CLO I pretty much didn’t know anything about CLOs. There would be an education team and a learning leader.

Getting creative with learning ROI measurement

CLO Magazine

Return on investment for learning and development is a major topic among learning teams in organizations today. This approach can allow an organization to verify the impact of the learning in general, checking its impact on key financial business metrics (e.g.,

ROI 80

It’s Time to Rethink the Value of Training and Development

CLO Magazine

To realistically determine the ROI of training and development programs, companies need to stop focusing solely on causation metrics and start focusing more on correlation. That data can then be leveraged by correlating with metrics that are monitored anyway, such as performance and potential. To help navigate this change of prioritizing correlation over causation, consider the following four best practices: Establish key metrics.

Movin’ On Up: How Internal Mobility is all About People


Korn Ferry surveyed 1,500 business leaders around the world, and 66% said that there will be a shortage of talent by 2020. Let’s talk about the three main stakeholders in an Internal Mobility strategy: The individual The manager (current and hiring) The talent team. First up, the talent team. Most organizations have a talent acquisition team but not a talent retention team. The blame, can’t be placed solely on managers and talent teams.

The future of learning is humanity, with a side of technology

CLO Magazine

It’s not surprising, then, that almost every CLO in 2021 is listing the growing skills gap and new talent upskilling as a top priority. Last week I had a call with a CLO for a large health care provider. Internal talent mobility is hard.

CLO 71

Who leads your DEI function, and how do you support them from an organizational perspective?

CLO Magazine

But DEI cannot be the focus of just one person or one team, says Christyl Murray, VP Academy lead and vice president of firmwide talent development for JPMorgan Chase & Co.: “DEI This work cannot fall solely on your [DEI] team,” she says. Illustration by Theresa Stoodley.

DAU: Becoming a modern learning platform in 2021 … it’s about the song!

CLO Magazine

During Woolsey’s own tenure, and due to his leadership, DAU continued in its excellence journey and was repeatedly recognized and ranked in the top 10 by Chief Learning Officer’s LearningElite awards, culminating in its recognition as CLO’s Organization of the Year in 2018.

20 things I’ve learned from 20 years of learning measurement

CLO Magazine

At a recent CLO Exchange, a learning leader said his success with measurement came back to “starting with the business questions you’re trying to answer.”. Whether you’re measuring basic Level 1 results or a big business impact study, it’s great to prove that students liked your training or that key metrics went up. The team dug deeper and learned that all the gains were coming from average performers while high performers saw no improvement at all.

Here’s the latest thinking on measurement, analytics and reporting

CLO Magazine

There are two very significant developments here, each of which will change the way human capital metrics are reported. This standard represents the work of a large, international group of experts who spent three years deciding which human capital metrics (measures) should be collected and reported. In the future, why would any employee go to work for an organization that refuses to disclose its human capital metrics? It is an exciting time to be a learning professional.

5 steps to better-informed leadership development decisions

CLO Magazine

An important first step is to engage your executive team and other key stakeholders in a discussion of what matters most to your organization. Gather pertinent data, including the business metrics your organization uses to measure progress in those areas that are most important to success. If there are information gaps, now is the time to conduct new surveys and assessments to fill them. A new employee experience survey, however, provides a different view.

Shattering the way L&D thinks about measurement

CLO Magazine

We’re great with surveys. But most learning and development teams still cannot answer critical stakeholder questions: Is the training actually working? All of the data in the world won’t matter if L&D teams don’t start by clarifying the goals of the organization. Square peg.

Score 91

Would you recommend your L&D department?

Jay Cross

Capturing L&D metrics too often entails asking the wrong people the wrong questions at the wrong time. Line leaders are a CLO’s most important customers. A survey of thousands of line leaders found that 77% were dissatisfied with the results of L&D. Statistics from 2011 Corporate Leadership Council, L&D Team Capabilities Survey). A corporate SWAT team would tear into the problem. Here’s how it works: Survey your customers.

Score 64

Thinking Beyond a Seat at the Table

CLO Magazine

It’s time to take the CLO role to a higher level, not just on the organization chart, but in terms of influence and organizational accomplishment. Chief Learning Officer ’s “2015 CLO Measurement and Metrics Survey” indicated that 36 percent of CLOs are using business impact to show the value of learning to the broader enterprise. Also, the CLO is responsible for talent development. The scope and focus of the CLO role continues to evolve and expand.

CLO 50

Five Practices to Build Emotionally Intelligent Leaders

CLO Magazine

Lastly, they are relationship builders, inspiring others, influencing effectively, coaches, people developers, team collaborators and can manage conflict and change. 5) Reinforce qualitative and quantitative metrics to measure outcomes: Learning organizations appreciate the value of data analytics to make the business case to support development initiatives. The post Five Practices to Build Emotionally Intelligent Leaders appeared first on Chief Learning Officer - CLO Media.

Trust 70

Transitioning to a Data Driven Learning Department

CLO Magazine

In a recent survey conducted by LEO Learning and Watershed , 60 percent of surveyed practitioners reported they feel more pressure from their executive teams to demonstrate L&D’s impact across the organization. When learning programs are well planned and aligned to organizational performance metrics, data show how learning impacts the bottom line. The post Transitioning to a Data Driven Learning Department appeared first on Chief Learning Officer - CLO Media.

xapi 63

Moving on Up(ward)

CLO Magazine

Kevin Scherer, senior manager, Tyson Foods’ employee social responsibility team. In 2015, Tyson conducted an employee satisfaction survey of frontline plant workers at Springdale and discovered that many of them were interested in English language learning programs. In response, the employee social responsibility team rolled out a small pilot program offering English as a second language training at the plant. “We

Excellence in Partnership

CLO Magazine

The commercial learning and development team and IT team at Gilead went to Scrimmage with a wish: for their learners to be able to access all of the content, curriculums, activities and assets located in the various repositories and applications in one place — via the Scrimmage mobile learning platform. The five key metrics it influenced included employee Net Promotor Score, rational engagement, emotional engagement, job satisfaction and intent to stay.

How upskilling turned everyday employees into ardent advocates for change

CLO Magazine

Over the course of two years, 2,000 employees will be selected to complete an immersive three-day off-site digital training program, then to take that new knowledge back to their teams. Once they return, digital accelerators continue to dedicate 10 percent of their time to continuing digital education, and they are expected to promote digital solutions and support digital learning on their teams. “It Internal metrics show these efforts paying off.

The Language of Business

CLO Magazine

The programming took a one-size-fits-all approach that wasn’t meeting every learner’s needs, and the vendor didn’t provide enough metrics to track learners’ progress. We received nearly 80 applications for the 30 spots, which shows our team’s commitment to their own professional development.”. To ensure a high rate of participation, Gonçalves’ team worked throughout the program to remind learners to stay engaged. Katie Nielson, chief education officer at Voxy.

“To Have a Great Brand, You Need to Have Great Learning”


Hilton Worldwide trains thousands of Team Members across its properties in 94 countries. We talked with Hilton's T&D Leader Kimo Kippen, who won the CLO of the Year Award in October. We are here to ensure that all Team Members across every level – from housekeepers to executives – receive relevant learning to help them grow personally and to provide exceptional service for our guests. "A We enable Team Members to deliver a positive hotel guest experience at every hotel.

Ratio 40

Debunking the Meritocracy Myth

CLO Magazine

That morning, I was chatting with Annie McKee, director of the University of Pennsylvania CLO program. Forty-seven percent of managers felt they helped women “explore other roles for growth and development” as opposed to 28 percent of the women surveyed. Seventy-two percent of surveyed managers believed they helped women explore ways to “apply key learnings” from development programs. A few years ago, I was the keynote speaker at a women’s diversity conference.

CLO 51