Brenda Sugrue Is the 2018 CLO of the Year

CLO Magazine

In her first few months as EY’s CLO, Sugrue presented her vision for learning at the company: to increase the alignment, effectiveness and brand of learning at EY. Defining, tracking and reporting those results is critical.”. That is the role of the CLO,” she said. “To

CLO 65

CLO Thinking (& Measurement)

Clark Quinn

I attended the CLO Symposium with my ITA colleagues Jay Cross and Jane Hart. We should be thinking about how to start tracking meaningful activity in social networks, the value of performance support and more, not old stuff about courses. As for addressing the social and informal metrics, while I addressed this a bit earlier , let me go a bit further.

CLO 136

Hiring a Chief Learning Officer?

Your Training Edge

I have found myself in discussions with a number of companies that are seeking a Chief Learning Officer (CLO), or the equivalent. What has surprised me is the hesitancy of the companies in taking the ‘step’ to a true training program, and hiring the CLO who would be responsible for it. These ad hoc programs have little or no metrics attributed to the training courses. The CLO position is NOT a sales management position, nor is it primarily a HR position.

Boost your L&D visibility & credibility – The Annual Learning Report

Learning Wire

Assuming that the LPM- model better fits to contemporary L&D activities, this article continues answering the question how to demonstrate the added value of learning and development with credible metrics. Credible metrics for L&D’s performance.

Report 162

Getting Started With Learning Data and Analytics

CLO Magazine

Data is a powerful tool in the CLO’s toolkit, but figuring out how to start using it can be overwhelming. Look for a low friction path to a quick win, even if the metrics don’t seem impactful yet. Establish a baseline and watch how the metrics change over time.

It’s Time to Rethink the Value of Training and Development

CLO Magazine

To realistically determine the ROI of training and development programs, companies need to stop focusing solely on causation metrics and start focusing more on correlation. That data can then be leveraged by correlating with metrics that are monitored anyway, such as performance and potential.

Our Top 10 Picks to Keep You On Top


We also recommend Episode 72, with BMO Financial Group CLO, Gina Jeneroux. L&D is an ever-evolving world and staying on top of it all can be a monumental task. But don’t sweat it, because Degreed’s got your back.

CLO 91

Allison Anderson Learning Together at Intel at Corporate U Week

Learning Visions

No CLO – completely decentralized. Articulate Business Value “my metric is people are engaged and participate” – do I track this back to a metric? Nope…not to say that you can’t find relevant metrics. My live blogged notes from CU Week.

How to Get What You Want from Vendors

CLO Magazine

AnnMarie Kuzel : How far in advance should the CLO start communicating with the vendor? What sort of information is vital to communicate in order to ensure that CLO and vendor work together efficiently?

Top of Mind: Learning in the Age of Acceleration

CLO Magazine

Finally, we need learning metrics that track to clear business outcomes. The post Top of Mind: Learning in the Age of Acceleration appeared first on Chief Learning Officer - CLO Media. Jesse Jackson.

Agile 84

Business Is Learning

CLO Magazine

Furthermore, I am not arguing you should ignore traditional learning metrics like completion and satisfaction. By all means, track how many people are taking your courses and consuming your content. In some ways, this is a return to the early days of the CLO role.

Skills Are the Currency of “The Expertise Economy”

CLO Magazine

CLO : What motivated you to write “The Expertise Economy”? CLO : What do you view as the most effective way to learn? CLO : With machine-learning and artificial intelligence, how do problem-solving, critical thinking and emotional intelligence play a role in jobs?

Justify the Learning Ritual

CLO Magazine

Elliott Masie is the chairman and CLO of The Masie Center’s Learning Consortium and CEO of The Masie Center, an international think tank focused on learning and workplace productivity. Does tracking learning help learner engagement, and do we use the data to improve business results?

Create A Social Learning Culture With Origin Konnect

Origin Learning

Konnect has impacted many organizations to achieve measurable increases in employee engagement metrics, instances of JIT training as well as improved delivery, tracking and reporting of compliance and risk programs.

The Language of Business

CLO Magazine

The programming took a one-size-fits-all approach that wasn’t meeting every learner’s needs, and the vendor didn’t provide enough metrics to track learners’ progress. Voxy’s tracking also showed a steady increase in proficiency across the learner population. “At

The Tyranny of the Status Quo

CLO Magazine

In May 2017, their metrics on two critical drivers of adoption and performance were in the mid-30s out of 100 — not a good rating. Within six months, the performance of this population (based on the two critical metrics we were tracking) jumped to 85 percent and 67 percent.

Social Learning pays off! A Success Story

Origin Learning

Recognition by Brandon Hall and the CLO forum is considered prestigious. Learning by force is passé. How do organizations engage with young, trendy, and tech-savvy people when it comes to learning and development?

How to Create a Learning Measurement Plan with xAPI


Last month, we celebrated xAPI xAPRIL during which L&D practitioners from Caterpillar, Quicken Loans, Behr Process, Verizon, and PwC shared how they track learning within their organizations. Define appropriate metrics for effective measurement.

xapi 62

Banishing Evaluation Fears

CLO Magazine

However, there is fear of what might happen if value cannot be shown, so instead of evaluating how training improves performance and contributes to agency mission accomplishment, they select metrics that are easier to demonstrate.

How to Build a Learning and Innovation Performance Lab

CLO Magazine

Track something now, and plan how to track more. Metrics on completion and self-reported, learner satisfaction are better than nothing, but they are only a start. Set a goal to do additional tracking with each project.

Learning Technology Blogs: An Analyst’s Reading List

Talented Learning

4 Sales Enablement Performance Metrics (And How To Improve Them). Learner Lifetime Value: Key Metric in Scaling a High-Margin Learning Business. This year, the company committed to leading by example, by hiring its own high-profile CLO, Kelly Palmer.

Dive In

CLO Magazine

Results orientation: What financial metrics did you prioritize to assess performance achievement? A good leadership development program has system reinforcement to track, measure and lock in this desired behavior change.

MTA: Why the Kirkpatrick Model Works for Us

CLO Magazine

Along the way, determine which metrics are needed at each level to show training is effective and the procedures necessary to collect these metrics. What was not obvious was where the data was to track this,” Wiedecker said.

Top Learning Trends for 2017 (according to the experts)


I think we are at a turning point in L&D, where CLO’s and other HR leaders now realize that this new world has become urgent and needs attention. Most LMSs have not evolved much since their inception of tracking completions for compliance.

Expert 275

Would you recommend your L&D department?

Jay Cross

Capturing L&D metrics too often entails asking the wrong people the wrong questions at the wrong time. Line leaders are a CLO’s most important customers. How can we put this train back on the track? Reichheld and his peers tracked more than 10,000 Net Promoter Scores at 400 companies. Simplicity is the hallmark of the Net Promoter Score, so much so that it represents a phase change in how we regard metrics.

Score 64

A Look at Learning’s Future

CLO Magazine

A large number said they expect learning and development to “be integral to business growth in the next two to five years,” though one CLO said: “Learning as we know it will need to change and adapt to business needs.”

CLO 82

Will Big Data Equal Big Learning?

CLO Magazine

“But customers all want to get as much data as they can for metrics and analytics. Saba has rebuilt its data analytics platform with key leaders in engineering hired from company core metrics. It can now track 600 data objects, up from 150. In addition to learning data, it tracks performance review scores, succession planning activities and other HRIS information. The system tracks what information employees are consuming as well as what topics they are posting.

Saba 54

Learning 2014: Mobile and Social Opportunities

CLO Magazine

One CLO said, “I believe the country is on the right track and the worst of economic issues are behind us.” “Well-developed leadership programming throughout from entry-level employees through senior leaders” is essential, said one CLO.

Making the Case for Adaptive Learning

CLO Magazine

Further, stopping a learner in their tracks at the moment of difficulty within a course and querying why they responded a certain way will yield valuable data for the organization. The post Making the Case for Adaptive Learning appeared first on Chief Learning Officer - CLO Media.

xapi 66

David DeFilippo: Building a High-Performance Team

CLO Magazine

BNY Mellon’s new CLO is building a university from scratch to help the global financial services firm succeed through organic growth. and subsequently became a high school Spanish teacher and track coach. DeFilippo said he began to appreciate the connection between learning and performance 25 years ago as a track coach and high school teacher. Counting on Performance Metrics are also being developed as BK University comes together.

Curated Insights: The Human Side of Extracting Business Value from Information

CLO Magazine

In fact, insight-driven organizations are growing at an average of more than 30 percent annually and are on track to earn $1.8 The post Curated Insights: The Human Side of Extracting Business Value from Information appeared first on Chief Learning Officer - CLO Media.

Top Learning Trends for 2017 (according to the experts)


I think we are at a turning point in L&D, where CLO’s and other HR leaders now realize that this new world has become urgent and needs attention. Most LMSs have not evolved much since their inception of tracking completions for compliance. To really understand how our audiences consume and interact with digital content, we need robust tracking and analytics engines.

Expert 100

Free learning & development webinars for March 2017

Limestone Learning

She’s been promoted five times in as many years, and is on track to join your leadership bench program. What Does It Mean for the Digital CLO? " Flowers, Wall, Clover " by Stefano Iorio is Public Domain. What a winter we’ve been having!

Customer Learning

Jay Cross

Customer Learning , CLO magazine, December 2008. There’s a personal learning journal for keeping track of progress, there’s a forum for asking questions and sharing opinions, and there’s a community that enables members to learn with one another. When thousands of people join a community, its conveners need metrics to assess progress and chart their next steps. Learning is woven into the fabric of every modern business. It’s the way we adapt to change.

Free L&D webinars for April 2018

Limestone Learning

Please join Litmos CLO, Mike Martin, for this one-hour webcast for new insights on: Earning executive support to champion the criticality of training. Select the right metrics (leading indicators) to forecast learning transfer, business impact, and ROI.

LearnTrends: Backchannel

Jay Cross

What is distracting CLO's from taking ownership of it? Moderator (Clark Quinn): @leslie, yes, one of the bennies of a digital environment is tracking behavior and having a record for dialog around performance (tho' requires a 'safe' culture for this).