The First Lever of a Successful CLO: Performance Transformation

Infopro Learning

Recently, we’ve written several articles about the importance of connecting learning outcomes to business results (performance transformation), including a very popular article by our VP of Learning, Arun Prakash, published on TrainingIndustry.com, titled “ Flipped Kirkpatrick: Designing Learning Journeys for Business Impact ”. It should have been no surprise, that we also listed performance transformation as one of three key levers for Learning and Development leaders.

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Meet the CLO Advisory Board: Sydney Savion

CLO Magazine

She has held numerous roles in L&D, previously serving as the chief of education strategy for Dell EMC-Education Services until 2017, and as Dell Global Support and Deployment Service’s global learning officer until 2014. In 2020, she was recognized as CLO of the Year.

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Manager's Role in Learning and Performance Improvement

The Performance Improvement Blog

What should be a manager’s role in employee learning? In answering this question, the first thing managers have to understand is that continuous learning is the modus operandi for all high performance organizations. Individual, team, and enterprise performance can’t improve without learning. By “learning” I mean acquiring the knowledge, skills, attitudes, and beliefs that help individuals, teams, and whole organizations improve performance.

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Meet the CLO Advisory Board: Diana Thomas

CLO Magazine

Chief Learning Officer recently sat down with longtime CLO Advisory Board member Diana Thomas, executive coach and advisor for Winning Results LLC. In 2014, she received CLO’s Norman B. CLO: How did you first become interested in learning and development?

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Meet the CLO Advisory Board: Judy Whitcomb

CLO Magazine

CLO: How did you become interested in learning and development? Regardless of the organizations I worked or roles I’ve held (including business functional roles), I’ve always led with learning. CLO: What lesson(s) did you learn in 2020 that you’ve taken with you into 2021?

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Meet the CLO Advisory Board: Bob Mosher

CLO Magazine

CLO: How did you first become interested in learning and development? CLO: What lessons did you learn back in 2020 that you’ve taken with you into 2021? CLO: How do you enjoy spending your time outside of work?

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Learning Without Boundaries: Rethinking the Role of CLO

CLO Magazine

Iris Ware, CLO, City of Detroit. The role of the chief learning officer is changing. Since its noted inception in the 1990s, the role of the CLO has focused on leading and formulating the learning strategy, learning management, and employee training and development within an organization. Our boundaries have centered on driving change and improving organizational performance within the confines of the organization. Strategy Your Career CLO role learner mindset

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Do You Need a CCO and CLO?

The Performance Improvement Blog

Should your organization have a CCO and CLO? I agree with Hebert and I have similar concerns with having a CLO (Chief Learning Officer). Learning is what employees in high performance organizations must do continuously as part of their jobs. Don’t put all the emphasis on a course catalogue and don’t hire a CLO. A credible, respected leader that frequently reminds people of the change can play a key role in ensuring that the change happens and that it sticks.

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Meet the CLO Advisory Board: David DeFilippo

CLO Magazine

DeFilippo has been in senior talent management and development for more than 25 years, and has previously served in numerous learning leader roles , including CLO for BNY Mellon and also for Suffolk Construction. CLO: What was your first official job in learning and development?

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Accidental CLO, Intentional Learning

CLO Magazine

A self-proclaimed “accidental CLO,” Jesse Jackson has served in numerous roles at the multinational banking and financial services firm JPMorgan Chase & Co. He eventually moved on to consumer banking management roles such as sales manager, branch manager and division sales manager. “It’s about crushing the job that you’re doing very effectively and performing as well as possible, and as a result, other opportunities will open,” he said.

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Sydney Savion is the 2020 CLO of the year

CLO Magazine

The Air New Zealand CLO was experiencing an ultra-rare moment for 2020, disconnected from the virtual world during the Learning in Practice Awards ceremony on Oct. 20, when she was announced as the 2020 CLO of the Year. She became Air New Zealand’s CLO in February 2018.

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Meet the CLO Board: Kevin Wilde

CLO Magazine

In 2007, he was named CLO of the Year. CLO: How did you first become interested in learning and development? I’d never seen the topic of leadership and training and influence, and just became enamored with that whole idea about leaders making a big difference for team performance.

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Meet the CLO Advisory Board: Molly Nagler

CLO Magazine

This week, Molly Nagler answers our questions about her career, her role at PepsiCo and what advice she has for fellow learning leaders. She joined the CLO Advisory Board in December 2020. CLO: What was your first job in learning and development?

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Meet the CLO Advisory Board: David Vance

CLO Magazine

In 2006, he was awarded CLO of the Year. CLO: What was your official first job in learning and development? CLO: What lessons did you learn in 2020 that you plan on taking with you into 2021? Vance was awarded CLO of the Year in 2006.

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From higher ed to PepsiCo CLO

CLO Magazine

Typically the company fosters talent over many years, so that when they move high performers into leadership roles they are familiar with the company culture and ways of working. The post From higher ed to PepsiCo CLO appeared first on Chief Learning Officer - CLO Media.

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CLO Q&A: Learning and the Performance Review

CLO Magazine

Jeff Orlando is chief learning officer, leader development & performance for Deloitte where he’s worked for the last 10 years. He sat down with Chief Learning Officer at the CLO Breakfast Club event in Philadelphia in March and shared his perspective on the role of a learning executive, his background as an industrial-organizational psychologist and his advice for CLOs. Jeff Orlando, chief learning officer, leader development & performance, Deloitte.

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CLO Thinking (& Measurement)

Clark Quinn

I attended the CLO Symposium with my ITA colleagues Jay Cross and Jane Hart. We got questions about how the role of the learning unit changes, about myths and new tools, and about measurement. We should be thinking about how to start tracking meaningful activity in social networks, the value of performance support and more, not old stuff about courses. And , how to tie it back to important deltas in organizational performance.

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Listen: Researcher Sarah Kimmel on the future of the CLO role

CLO Magazine

There’s a creeping sense of unease in the CLO role, with the future both uncertain and full of opportunity. In this conversation, Sarah unpacks the results to provide insights for the future of the CLO role. Show Notes: CLO Role of the Future Executive Summary.

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The CLO Holiday Wish List

Litmos

Mike’s CLO Holiday Wish List for 2019: Automation and AI everywhere. Especially for large companies, it’s just not possible for the L&D team to keep up with even semi-manually managing the entire learning program and making sure that all learners are seeing and completing the courses they need to perform at their best. As an extension of the bullet above, training is playing an increasing role in customer experience.

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The CLO’s Critical Role: Nine Areas for Action

CLO Magazine

The previous Business Intelligence column presented an instrument designed to assess the extent to which the CLO and the learning enterprise add value to the organization. The 30-question instrument detailed specific areas that define this critical role of the CLO. Also, consultants must be willing to discuss performance issues with key clients to pinpoint problem areas and potential solutions. Improving Individual and Organizational Performance.

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Managing Career Paths: The Role of CLO

CLO Magazine

For some organizations, the shortage of skilled executives, middle managers and individual contributors in critical roles already is having quantifiable ramifications — from decreased production capacity to drops in customer satisfaction. Many organizations have tasked such groups to make strategic investments that put the best people in suitable roles at the right time to drive performance. What’s a CLO to Do?

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What’s the CLO’s Role in the Gig Economy?

CLO Magazine

Andrés Tapia is a senior client partner and solutions leader for the workforce performance, inclusion and diversity practice for Korn Ferry. Employees come. They go. Sometimes they come back. Often they don’t. The rise of the contingent workforce, the ranks of which are filled with increasing numbers of men and women working for “Me Inc.,” is changing business demographics around the world.

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How to Become a Digital CLO

CLO Magazine

They will fundamentally alter the CLO’s job and how their teams work. It catapulted CLOs from operational support people to strategic leaders who played a crucial role in driving organizational strategy, but Johnson said not everyone could keep up. Accenture CLO Rahul Varma was one of the forward thinking learning leaders who lived through this transformation. As a CLO you need to consider where technology belongs and where it ought not to be.”.

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Status Quo? Not This CLO

CLO Magazine

By 2015 he was the new vice president and CLO. “We We are creating a new vision of the employee value proposition at Texas Health and Daniel plays a key role in making that new vision a reality,” said Michelle Kirby, executive vice president and chief people officer. “I Daniel has been very successful stepping up into this role and after two short years, the organization cannot imagine a more suited CLO.”.

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5 ways to improve remote performance evaluations

CLO Magazine

As more time goes on between “what used to be” and “the new normal,” the need to establish updated procedures for employee-performance conversations has become imperative. About three years ago, University of Phoenix did away with annual performance reviews in favor of quarterly check-ins.

The Education of a CLO

CLO Magazine

The book focused on Bill Belichick’s formative years as an athlete and student, as well as his progression from an assistant football coach to his current role as head coach of the NFL’s New England Patriots. There is a funny part in the book where we learn that in 1975, when Belichick was in his first role as a special assistant to the head coach with the Baltimore Colts, he earned a mere $25 per week. I feel fortunate to have both purposely and accidently found the CLO role.

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Brenda Sugrue Is the 2018 CLO of the Year

CLO Magazine

She says working in so many roles has allowed her to identify principles to guide the development and delivery of effective learning regardless of audience, content or context. She said those principles are the anchor from which she makes decisions in her role as global chief learning officer for EY, a $35 billion professional services organization with more than 260,000 people worldwide. That is the role of the CLO,” she said. “To

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How the World Cup Teaches Us Role Clarity

CLO Magazine

She had played a role, as did each of the 20 players on the team. However, Kristine Lilly’s role on corner kicks was to stand on the goal line and cover the right post. It was role clarity for her, knowing exactly what the plan was for her positioning and her responsibility in that situation. In the case of the 1999 World Cup championship game, the lesson about team chemistry boils down to role clarity. John Gillis Jr. is a management consultant with LeadershipX.

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‘Black Mirror’ or better? The role of AI in the future of learning and development

CLO Magazine

As organizations continue to transform their businesses with ML, we should consider how AI can transform learning and performance. For example, an AI agent could identify that it’s been 90 days since the last performance review with one of a manager’s direct reports.

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Wake UP CLO’s – Change Now

eLearning 24-7

They buy those folks not because it may be the best for their needs, but because they are “established” and “well-known” Sure your system might be loved by the training dept, but the CLO thinks the system in question isn’t old enough, so let’s go “established” The fear of non-traditional, which in this case applies, is constant. As a CLO if you are in any of the above boxes, I would say I feel for you. .

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CLO Podcast: Visa’s Karie Willyerd on Learning Strategy

CLO Magazine

She took on the brand new role of global CLO at Visa in 2018. But what’s most important about this conversation is what she has to say about the future of the chief learning officer role. In this podcast we bring you conversations with corporate learning and education leaders on the evolution of the role and practice of chief learning officers. You’ve done a lot of things over your career before you started as CLO at Visa.

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Learning’s Role in Innovation

CLO Magazine

Provided that learning and development leaders could and should have a central role in innovation, what is the chief learning officer’s responsibility? Steven Johnson, in his 2010 book, “Where Good Ideas Come From,” discusses the role of networks to support innovation, and again the notion of time comes into play. Our cognitive strengths are pattern-matching and meaning-making, while computers instead excel at performing rote tasks and complex calculations.

The CLO’s Guide to AI

CLO Magazine

Anticipate employees future performance: Skills, training conducted, information shared, and internal connections to other high performers are just a few of the data points that will give managers the information they need to better predict outcomes for teams and each individual’s level of contribution. AI, in particular natural language processing, or NLP, will revolutionize this area of the CLO’s role and help to achieve the results competency modeling has promised for so long.

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Honest feedback plays a critical role in building cultural D&I

CLO Magazine

Competence hierarchies are formed as people rise in leadership ranks within organizations based on their competence to most effectively perform at the next level. He was unaware that he had reasonably significant gaps in his performance and experience that precluded his selection.

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CLO Q&A: Leaders Need to Be Psychiatrists

CLO Magazine

and KPMG, Kennedy sat down with Chief Learning Officer at the CLO Breakfast Club event in New York in May to share his perspective on the role of the learning executive, his career path and the keys to effective leadership. For more on Kennedy’s talk along with highlights from the full event series, visit the CLO Breakfast Club library. CLO: How prepared are leaders to think of themselves in that way? CLO: In your experience, is that trainable?

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What is the future of skills, roles and workforce development?

CLO Magazine

Existing tools, performance indicators, assessments and so on will need to be redesigned to assess the degree to which current structures and systems meet emerging and future needs. The post What is the future of skills, roles and workforce development? Celeste R.

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MOOCs in Workplace Learning – Part 4: Role in Corporate Universities

Learnnovators

In the same survey HR and talent executives graded themselves a C-minus for overall performance, citing a large capability shortfall, with 77% of respondents ranking the need to re-skill HR function among the top quartile of their priorities. They will expect and demand to learn differently — social, mobile and cloud will play a big role. This post, as the title says, is about Corporate Universities (CU) and the role of MOOCs therein. The world has gotten complicated.

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