Learning Pool

AUGUST 11, 2021

L&D/Sales Enablement for the Financial Services. The challenges set by the pandemic, for example, how to network whilst working remotely, increased dependence on technology and even the safe return to work, have intensified the business need for both learning and development and sales enablement. . Life of a CLO: A Fireside Chat.

Diversity Training 98

Diversity Training Compliance Training Blended Learning CLO 98

CLO Magazine

JANUARY 6, 2022

Her innovative approach to training and relentless commitment to the needs of her learners is why Chief Learning Officer named Tedrick its 2021 CLO of the Year. From fashion designer to CLO. Tedrick didn’t plan to become the CLO of a $128 billion Fortune 100 company. Photos by Samantha Rayward. Lou is brilliant. “I

Leadership 79

Leadership Innovation Learner CLO 79

CLO Magazine

MARCH 3, 2023

This includes sales leads, onboarding time, performance and productivity metrics, customer satisfaction scores and more. Learning can deliver some of those efficiencies, as long as you’re tracking the right metrics. Operational efficiencies are desired by business leaders at all times, but especially when conditions are tight.

Metrics 99

Metrics Business Privacy Sales 99

CLO Magazine

OCTOBER 27, 2023

“Our results support a direct connection between career growth and engagement — employees who perceive they are getting the experiences to grow their careers are more highly engaged, and higher levels of engagement lead to increased productivity, better customer experiences, improved sales and employee retention,” says Feather.

Case Study 93

Case Study Study Survey Leadership 93

CLO Magazine

APRIL 21, 2021

One effective and highly strategic way to track outcomes is by using a common language for skills across all learning experiences. Using a consistent framework for describing the skills and knowledge acquired pays dividends when tracking impact. They even help reduce attrition, boost sales and increase employee engagement.

Culture 104

Culture Taxonomy Learning CLO 104

Disprz

SEPTEMBER 14, 2022

For instance, Kyra, a sales executive, failed to fulfil her quarterly targets. Most of her deals are stuck in the sale pipeline’s follow-up stage. She is skilled at setting appointments and giving sales presentations. Based on the CLO’s feedback, Ruth started tracking the L&D programs.

Blended Learning 52

Blended Learning Job Case Study Examples 52

CLO Magazine

SEPTEMBER 21, 2021

The team tracked employees’ reaction to working remotely, their knowledge of processes and ability to best work remotely, and their success with working remotely in the organization (Levels 1, 2 and 3). See “Proving the Value of Soft Skills: Measuring Impact and Calculating ROI,” Chapter 15: Measuring ROI in Coaching for Sales Managers.)

Sexual Harassment Training 111

Sexual Harassment Training ROI Harassment Training Coaching 111

CLO Magazine

DECEMBER 18, 2018

So by all means, continue to collect data on learning’s effect on sales growth, cost savings and risk aversion. By all means, track how many people are taking your courses and consuming your content. In some ways, this is a return to the early days of the CLO role. I don’t have a job if you don’t have a job. It is business.

Business 76

Business Social Networks CLO Metrics 76

CLO Magazine

MARCH 19, 2020

Gamifying much of the curriculum, Learning Tribes was able to engage learners with leaderboards to track one another’s progress. To streamline learning and communication for their sales reps, Finastra partnered with Allego for a one-stop hub of video-based tools. Bronze: Allego.

Innovation 58

Innovation Technology Cognitive Microsoft 58

CLO Magazine

MAY 24, 2018

The Health Plan Institute, the learning and development arm that supports the sales, marketing and business development staff of major health insurer Kaiser Permanente, managed to do just that, rising through the LearningElite ranks even as the future of U.S. health care grows increasingly uncertain.

Coaching 60

Coaching Augmented Reality Sales CLO 60

CLO Magazine

JULY 10, 2017

As a CLO, it’s easy to feel like you’re up to bat in the late innings, behind in the count and your team down a couple of runs. Organizations need leaders schooled in operations, sales and marketing, leadership and general management. As Tamar told the audience in Atlanta: “Your job isn’t to track training.”

CLO 52

CLO Player Score Leadership 52

CLO Magazine

OCTOBER 5, 2023

AI for learning portfolio management; i.e. keeping track. Enterprisewide AI education and specialized development for high-stakes such as engineering, legal, sale, marketing, etc. The post Transitioning your learning team to generative AI: Become the exemplar for your enterprise appeared first on Chief Learning Officer - CLO Media.

Enterprise 47

Enterprise Teams Instructional Design ADDIE 47

CLO Magazine

MARCH 26, 2020

The Business Partnership Award is for learning departments that have partnered in a progressive way with business partners or external organizational divisions and functions such as the sales and marketing department or external customer groups to develop and deliver a targeted employee development program that supports the partner’s goals.

Business 51

Business Coaching Sales Virtual World 51

CLO Magazine

JUNE 17, 2021

Improving access also involves meeting the needs of employees who have additional needs, providing tailored tools and processes to help them learn and track their learning. marketing, sales, product, finance, etc.). The post How to build inclusion into your learning strategy appeared first on Chief Learning Officer - CLO Media.

Learning Strategy 107

Learning Strategy Diversity Training Strategy Portfolio 107

CLO Magazine

MARCH 18, 2020

BNSF Railway operates about 32,500 route miles of track in 28 states and three Canadian provinces. The sales and services training team at Electrolux turned to Easygenerator to help launch a blended learning program. The post Excellence in Blended Learning appeared first on Chief Learning Officer - CLO Media.

Blended Learning 58

Blended Learning Blended Easygenerator Simulations 58

CLO Magazine

MARCH 18, 2020

Potential results may include measures of employee retention, sales, revenue growth, customer satisfaction or cost reduction, among others. The learning services team, managed by Kristin Cassino, set out to create an entire methodology to track the relationship between training and outcomes, with hard data to back it up.

Business 47

Business Case Study Metrics Consulting 47

CLO Magazine

MARCH 24, 2021

Brian Lim, CEO of iHeartRaves , faced this challenge in 2020, when BLM drew a spotlight to the company’s advertising choices, and COVID-19 put a stop to all the live events that fuel sales of the company’s festival apparel. “It Off the fast-track. Be authentic. Jeff Hollander is another CEO who welcomes this shift.

Diversity Training 101

Diversity Training Sexual Harassment Training Culture Performance Support 101

CLO Magazine

FEBRUARY 6, 2019

This discovery was quite literally an epiphany that stopped us in our tracks and caused us to dig further into why exponential and sustained growth only occurs in a state of discomfort. According to our research, for example, sales teams sell more when coaches create complexity.

Business 73

Business Coaching CLO Environment 73

CLO Magazine

FEBRUARY 2, 2021

First, let’s acknowledge that there are business measures tracked by top executives of every organization. For a business, these measures may include sales growth, customer satisfaction, profits, job engagement and productivity. appeared first on Chief Learning Officer - CLO Media. What data do they look at routinely?

Budget 71

Budget CLO Program Business 71

CLO Magazine

DECEMBER 5, 2022

Staff in pre-sales, the first point of contact with customers, have a structured learning program for soft skills that offers certification integrated into their year-long training on SAP solutions, product and industry knowledge. But the tools exist to track and measure learning outcomes. Doug Robertson, VP, SAP Presales Academy.

Skills 95

Skills Diversity Training SAP Behavior 95

Limestone Learning

MAY 31, 2022

PT: Top Five Sales Techniques to Crush the Competition Attend this high-energy, interactive webinar and get the top five practical marketing and sales techniques successful organizations use to eclipse their competitors. Use one or more to increase sales and revenue. Wednesday, June 1, 2022, 9 a.m.–10

Free 101

Free Blended Learning Brandon Hall Develop 101

CLO Magazine

MARCH 16, 2021

Increase sales or productivity? Or supervisors can privately track performance and discuss it individually with direct reports if that is more comfortable. 4 appeared first on Chief Learning Officer - CLO Media. When you receive a training request, ask what Level 4 Result it will support. Reduce waste or scrap?

Analytics 106

Analytics Kirkpatrick Training Train 106

Degreed

JULY 14, 2021

When Vidya Krishnan started in the CLO role at the 140-year-old telecommunications company, she found an academy structure in place. Learning needs at the wireless network operator are vast, with the company training people on every possible technology as well as sales and service, management, and leadership.

Association Learning Management System 52

Association Learning Management System Saba LMS Compliance Training 52

Axonify

JANUARY 6, 2017

Almost every profession is advancing faster than ever, and even employees in sales, service, and operational roles need regular updates on programs, processes, and core skills to stay productive and grow. Most LMSs have not evolved much since their inception of tracking completions for compliance. That’s simply not acceptable.

Trends 256

Trends Compliance Training Expert Blended Learning 256

CLO Magazine

FEBRUARY 16, 2021

There is a huge effort in PepsiCo to teach Six Sigma at all levels of the organization and functions, from front-line workers to our lawyers, sales people and claims processors,” Tapia says. The post Case study: PepsiCo leverages Minecraft for Lean Six Sigma training appeared first on Chief Learning Officer - CLO Media.

Case Study 107

Case Study Simulations Study Diversity Training 107

CLO Magazine

MAY 16, 2019

Citi CLO Cameron Hedrick didn’t always dream of becoming a corporate executive. Hedrick’s results quickly caught the attention of leadership and he was put into a high-potential program where he moved up the ranks, eventually taking the role of sales director responsible for performance support solutions in Boston.

CLO 44

CLO Leadership Performance Support Learning 44

Continu

MAY 6, 2019

If you are looking for specific workshops, this conference offers more than 300 on 12 different content tracks. CLO Exchange. The CLO Exchange is a yearly conference that is invitation only. By attending this CLO conference, you will collaborate with other learning, training, and development professionals.

Conference 40

Conference Diversity Training Authoring Tools CLO 40

eLearning 24-7

DECEMBER 14, 2023

What if those folks from finance, legal, marketing, sales, and others on those committees are making assumptions based on previous implementations of solutions that, in this case, are false? And I do wonder whether the head of L&D there – let’s say CLO in this case, is paying close attention to all the latest around ChatGPT?

vendor 67

vendor Version Compliance Training Privacy 67

CLO Magazine

NOVEMBER 28, 2018

It focuses on the training and development of MetLife and partner sales associates through learning and performance solutions. The Distribution Academy comprises an online core curriculum, a sales curriculum and practical practice of executing a sales task, among others. Edward Bell, Director, Dell EMC Education Services.

Technology 40

Technology Simulations Global Sales 40

CLO Magazine

JULY 29, 2020

But they knew sales went up after the billboards went up, so they kept doing it. This may include sales results, net promoter score, recordable safety incidents, first-call resolution, etc. L&D must expand the definition of “learning data” to include more than test scores, smile sheets and course tracking.

Brandon Hall 116

Brandon Hall Score Problem Market 116

CLO Magazine

AUGUST 26, 2016

AnnMarie Kuzel : How far in advance should the CLO start communicating with the vendor? What sort of information is vital to communicate in order to ensure that CLO and vendor work together efficiently? If a CLO changes his mind about the product desired, how should CLO and vendor work to correct this as seamlessly as possible?

vendor 32

vendor CLO Metrics SkillSoft 32

CLO Magazine

JANUARY 9, 2017

For Andrea Grodnitzky, the new chief marketing officer at Richardson Sales Training, her customers are learning leaders at some of the world’s top sales organizations. As CLO, Grodnitzky took on a customer-facing role, writing thought leadership pieces and representing Richardson to existing and prospective clients.

Market 32

Market Case Study Sales Coaching 32

Nomadic Learning

MARCH 28, 2018

Brands should, obviously, be tracking things like engagement but they should also be looking at learner comments for new product ideas, new customer needs, new insights about product-market fit, and new market challenges. Data-driven. All of this learning is an empty exercise without meaningful data collection and analysis. Cross-functional.

Collaborative Learning 40

Collaborative Learning Collaboration CLO Market 40

CLO Magazine

NOVEMBER 28, 2016

For example, consider a sales scenario where a sales learning program’s objective is to increase sales from existing customers by 10 percent in six months. In the evaluation, you track the impact measure, “sales from existing customers.” This action does not mean that learning is a process implemented in isolation.

Business 32

Business Phillips ROI Sales 32

CLO Magazine

MARCH 16, 2013

Big data allows organizations to better accomplish their important goals — increase sales per user visit, tailor offerings for individual customers and customize learning for employees — and its use is growing. It can now track 600 data objects, up from 150. He first forecast big data’s use in learning six years ago.

Brandon Hall 66

Brandon Hall Metrics Saba Enterprise 66

CLO Magazine

OCTOBER 23, 2012

Semantic systems, analytics and richer tracking mechanisms provide a qualitative learning leap. The most significant of these tools are semantic systems, analytics and richer tracking mechanisms. While tracking activity within digital systems, individuals leave fingerprints on what they’ve touched.

Tools 54

Tools Change Pattern Analytics 54

CLO Magazine

OCTOBER 21, 2019

However, when these sponsorships occur ad hoc, companies have no way to track the return on investment or to set goals for how the company will benefit from providing this expensive piece of education. This was the case for Alan Thompson, global sales manager for Bird.i leading a sales team in a newly created region.

Diversity Training 57

Diversity Training Performance Support Leadership Education 57