Franchise Training Realities: Learning to Slice the Bloomin’ Onion
MARCH 5, 2018
This includes managers, as well as front-line employees who are integral to the customer experience. For any franchise model to succeed, its customer experience must be consistent. For Outback Steakhouse, this ensures that when diners eat at any location around the world, they’ll enjoy the same delicious steak and Bloomin’ Onion, exactly the way they like it. Successful brands are built on multiple elements — quality, service and customer experience.