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Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. This has led many organizations to look for ways to improve customer experiences. The 3rd step is the careful implementation of the product training program.

Knowledge 380
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Unleash Sales Excellence through Transformational Coaching

PDG

Coaching Unleash Sales Excellence through Transformational Coaching April 10, 2024 – 6 min read In the 20+ years of helping life sciences sales teams perform better, we’ve gained an in-depth understanding of the unique demands of the sales process. Coaching with excellence is a real game-changer.

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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

Adoption 170
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The Differences Between Sales Training and Sales Coaching in Life Sciences

PDG

Coaching The Differences Between Sales Training and Sales Coaching in Life Sciences February 27, 2024 – 6 min read The terms “sales training” and “sales coaching” are sometimes used interchangeably, leading to a misconception that they serve the same purpose. The same is true for top sales reps.

Sales 59
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Leadership Coaching for Executives through Mentoring

Chronus

That’s where leadership coaching comes in. Effective executives are crucial for organizational success, and leadership coaching ensures quality leadership isn’t left to chance. Mentoring can play a vital role in leadership coaching, as a personalized way to support leaders and help them develop. What is leadership coaching?

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The REAL Sales Approach: Elevating Sales through Continuity

Infopro Learning

Sales should be dynamic, meaning demand adjustments must be made to accommodate market shifts and evolving customer requirements. Your sales approach is a continuous journey that needs to adapt to changes in your industry, product offerings, and customer requirements. The heart of any business is found in its sales.

Sales 221
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Using the power of peer coaching to enhance leadership and organizational empathy

CLO Magazine

This article highlights how empathy improves organizational culture, that peer coaching is the preferred method for empathic skills development and five steps to implement peer coaching in your organization. The long-term consequences include poor production/service, continued employee turnover and fiscal waste.

Coaching 101