Ed App
JULY 29, 2022
Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Cost: Free. Key Features: . Microlearning.
Ontuitive
JANUARY 19, 2023
Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.
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Ed App
JANUARY 27, 2023
The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.
OpenSesame
FEBRUARY 4, 2021
Of all the industries struck by the pandemic, customer service was hit especially hard. The customer service industry has drastically changed, with many customers finding themselves frustrated, irritated, and anxious. . Many customers reported that their calls were “difficult.” The big takeaway.
Absorb LMS
SEPTEMBER 24, 2019
Providing an outstanding customer experience is always a top goal at any company. But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Targeted customer service training can build the skills needed to do so with finesse. Beyond basic skills.
Axonify
MARCH 5, 2018
Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).
Infopro Learning
OCTOBER 25, 2021
As customers prefer digital platforms to conduct their banking-related activities, sales employees lack the opportunity to access relevant information that surfaces during in-person communications. Sales teams working in the Finance industry must also acquire relevant skills to anticipate the ever-evolving customer and market needs.
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