Paradiso

OCTOBER 24, 2023

It ensures that agents are well-prepared to deliver the service your customers expect. Call center training software empowers companies to develop and provide essential training to their customer-facing employees. Paradiso LMS boasts a top-notch authoring tool , enabling you to create engaging customer service training programs.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

WhatFix

MAY 11, 2023

Back to Blog Employee Training & Development 14 Types of Employee Training Programs (+Benefits, Examples) May 11, 2023 Disha Gupta Any company that invests in workplace training is investing in its own success. What are different types of workplace training programs for employees? Why is Employee Training Important?

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

eLearning Brothers

MAY 16, 2017

Coaching Others. Managing Customers. Customer Service. Handling a Difficult Customer. The topics in this library include: Managing Others. Communicating Effectively. Interpersonal Skills. Negotiation Skills. Managing Work. Time Management. Meeting Management. Presentation Skills. Creative Problem Solving.

Courseware 107

Courseware Harassment Training Blended Learning Custom eLearning Development 107

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

Performance Support 52

Performance Support Services Support Custom 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

Performance Support 52

Performance Support Services Support Custom 52

Infopro Learning

APRIL 24, 2021

The most successful onboarding programs are now strategically aligned with the business’s unique needs and goals. Leadership had changed along with the company’s vision for the customer service centers. In this stage, we identified a blend of training methods to boost employee engagement throughout the program.

Business 294

Business Case Study Blended Learning Simulations 294

Learningtogo

AUGUST 20, 2019

This research forms the basis of the Consultative Sales Model, which is a visual map that we use in the CSC program. Each component of the model represents the core competencies introduced in the program. The program includes: Background Surveys. Application exercises with coaching feedback. Coaching guides for managers.

Consulting 100

Consulting Brain Sales Program 100

Infopro Learning

APRIL 6, 2020

Features like AI-enabled recommendation engine or a learning coach is not a ‘good-to-have’ capability in your Learning Platform but a ‘must have’ now. We start every learning program by looking at the business goals and answering the basic question – What are the business benefits that will be achieved from this program?

Global 369

Global ROI Metrics Simulations 369

KnowledgeAnywhere

MAY 14, 2019

With all of the training and development tools out there, it is easy to forget that one of the most effective tools we have is the ability to coach. Adding coaching into your current training and development program can have many benefits. This article will outline: How coaching increases the effectiveness of online training.

Coaching 50

Coaching Program Effectiveness Compliance Training 50

Ed App

AUGUST 2, 2021

In this competitive market, sales coaching drives a prime opportunity that can put your sales force on the cutting edge. In fact, CSO Insights published that companies with consistent sales coaching programs achieve 28% higher win rates plus 7% greater annual revenue growth, making them an invaluable investment for your long-term success. .

Coaching 52

Coaching Sales Authoring Tools Software 52

Learning Pool

DECEMBER 15, 2020

ARC is a not-for-profit social enterprise that supports individuals and their loved ones in recovery from alcohol and drug addiction through learning, coaching, physical activity and community support. The online academy has been instrumental in allowing ARC to deliver its services during the current COVID-19 situation.

Services 92

Services Performance Support Security Customer Service 92

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It is an ongoing process like other professional development programs.

Case Study 91

Case Study LMS Customer Service Training 91

Spark Your Interest

APRIL 11, 2024

” is as follows: “Artificial Intelligence (AI) refers to the simulation of human intelligence in machines that are programmed to think and mimic human-like cognitive functions such as learning, problem-solving, perception, understanding natural language, and decision-making. The answer that the free version, ChatGPT 3.5,

Benefits 130

Benefits Course Training Train 130

Unboxed

MAY 11, 2020

The Impact of Employee Coaching on Performance. Clearly, a lot of businesses could benefit from better employee coaching in the workplace. Do you want to improve the current coaching program at your company? Do you want to improve the current coaching program at your company? Follow Follow Follow.

Coaching 58

Coaching Performance Support Performance Software 58

CLO Magazine

APRIL 14, 2024

I’ve implemented their software in my past two organizations, due to their functionality but also their collaboration and excellent customer service. Working remotely has changed new employee onboarding, sales coaching, sales meetings, presentations and negotiations. What is sales enablement?

Sales 78

Sales Coaching Case Study Portal 78

Clarity Consultants

MAY 26, 2023

This makes a sales enablement program a vital tool when running a business. We’re breaking down the purpose of a sales enablement program, how important it is for your business, and how instructional design helps make it possible. What is the Purpose and Goal of a Sales Enablement Program?

Instructional Design 62

Instructional Design Sales Instructional Instruction 62

CLO Magazine

JUNE 26, 2020

When you choose to put a training program online, the technology you choose to buy is one of the most important considerations. Employees need on-demand, digital training programs to increase digital adoption. However, online training programs are only as good as the underlying learning technology.

Digital 92

Digital Compliance Training Program Training 92

Fly Plugins

DECEMBER 5, 2023

Creating a course that teaches multilingual communication and translation skills will be highly valuable to professionals in fields such as customer service, tourism, software and journalism. As people prioritize their health and well-being, the demand for qualified health and nutrition coaches continues to grow.

Cyber Security Training 175

Cyber Security Training Diversity Training Ideas Create 175

Infopro Learning

JULY 5, 2019

Organizations that do not have a defined leadership development program restrict their employees from expanding a skill set that can help them to live up to their potential. Her expertise lies in creating a custom blend of workshops, coaching, simulations and eLearning tools to provide leaders and managers with a competitive advantage.

Organization 262

Organization Diversity Training Leadership Blended Learning 262

WhatFix

FEBRUARY 2, 2023

Back to Blog Employee Training How to Create an Effective Logistics Training Program (2023) February 2, 2023 Adelina Karpenkova Share on facebook Share on twitter Share on linkedin Training is an essential part of any successful logistics business. What is Logistics Training?

Program 52

Program Compliance Training Effectiveness Create 52

WhatFix

FEBRUARY 2, 2023

Back to Blog Employee Training 10 Examples of Corporate L&D Programs & Strategies (2023) February 2, 2023 Adelina Karpenkova Share on facebook Share on twitter Share on linkedin A strong learning and development (L&D) strategy is the key to a happy, motivated workforce. Its first executive training program started in 1916.

Examples 52

Examples Strategy Program IBM 52

Brilliant Teams

JULY 10, 2023

Enhance your organization’s success, drive employee engagement, and make informed decisions with tailored programs. Enhancing Decision-Making Leadership development programs equip individuals with the knowledge, skills, and tools to make informed and effective decisions.

Leadership 52

Leadership Corporate eLearning Solution Compliance Training 52

Matrix

NOVEMBER 13, 2019

Training, mentoring and coaching the leaders of today and tomorrow might be a challenge, as they already have a tight schedule, but virtual classes and sessions might be just the right solution for their needs. The Situational Mindsets Model in leadership training and coaching.

Coaching 57

Coaching Leadership Training Train 57

CLO Magazine

APRIL 20, 2018

Of the nine learning methods examined by the study, instructor-led training, short-clip video, and coaching and mentoring were the top three learning approaches cited by respondents overall. Coaching and mentoring appeals most to the oldest (50+ years old) and youngest learners (21-25 years old) out of all age groups in the workplace.

Mentoring 80

Mentoring Coaching Survey Blended Learning 80

TalentLMS

JULY 24, 2023

Retaining experienced customer support professionals is crucial as it reduces recruitment and training costs while maintaining consistency in customer service quality. They feel powerful enough to handle any customer inquiries and challenges effectively, leading to higher productivity and efficiency.

Performance Support 93

Performance Support Support Teams Custom 93

TalentLMS

MAY 11, 2023

In this article, we’ll focus on some practical and essential selling skills to include in your training program so each of your team members can turn into a successful salesperson. Some sales training programs might fail to engage salespeople. Lengthy presentations or outdated training materials won’t help with day-to-day tasks.

Skills 98

Skills Authoring Tools Metrics Tips 98

LearnDash

JUNE 11, 2020

Some companies already had remote work options and training programs in place, but for many, the transition has been sudden and unexpected. Is it fast customer service? Plus, they can see how the training courses support their own job requirements and service goals. Align Training With Company Missions.

Tips 177

Tips Training Train Customer Service 177

Mobile Coach

SEPTEMBER 29, 2023

You can program a rule that goes as follows: After one week on the job, send a message to John Doe via his Microsoft Teams channel and ask, “Hi John, you’ve been here for one week and we’re so happy to have you. Mobile Coach, a rules-based platform, allows you to do so by interfacing with LLMs (Large Language Models) like ChatGPT.

Enterprise 52

Enterprise Platform Engineering Coaching 52

Mobile Coach

APRIL 4, 2023

Workflow Learning & Chatbots The most common chatbot use case is that of customer service where consumers can get instant answers to their questions without having to call customer service. Be careful not to over program the “push” messages to where it feels like corporate spam.

Diversity Training 52

Diversity Training Microsoft Coaching Customer Service 52

Learning Pool

MAY 24, 2022

Learning Pool, the pioneers behind the industry-leading learning suite, Stream, has partnered with not-for-profit organization, True Athlete Project to offer online training to athletes, coaches and governing bodies via Stream Learning Suite. .

Streaming 88

Streaming Suite Project Brandon Hall 88

Ed App

JANUARY 27, 2023

Proper hotel management and hospitality training are essential in making sure hotel staff comply with hospitality standards and give guests the best customer service experience. If you prefer a more bespoke training program, you can take advantage of EdApp’s course creation services.

Compliance Training 75

Compliance Training Tools Blended Learning Management 75

Ed App

FEBRUARY 8, 2021

A training program is a set or series of courses that are designed to boost your employee’s performance, skills, knowledge, and productivity. Since you are reading this article, we are going to assume that you are looking for a training program for small businesses. Training program #1 – EdApp.

Teams 52

Teams Program Business Authoring Tools 52

Chronus

SEPTEMBER 6, 2022

Talent development program activities can range from mentoring and coaching to formal training, leadership development, succession planning, on-the-job learning and more. Here are a few of the ways that companies benefit from talent development programs. Increase Customer Satisfaction. Benefits of Talent Development.

Develop 97

Develop Mentoring Compliance Training Coaching 97

Attensi

MARCH 4, 2024

Would you be set up for success if the coach put you in a brand-new position for the playoffs? Building upon the lessons learned during the Great Recession, one can create a training program to place employees in these similar, high-risk conditions and learn from past mistakes. How is that for a future planning scenario?

Simulations 52

Simulations Metrics Social Networks Liability 52

Matrix

NOVEMBER 9, 2021

For companies, having strong DEI programs leads to greater customer service, stronger employee engagement, lower turnover rates, and increased innovation. Furthermore, Talent Development (TD) programs need to make it a priority. The power of coaching. It takes highly coordinated, intentional efforts.

Diversity Training 88

Diversity Training Develop Coaching Leadership 88

Arlo Training & Events Software

OCTOBER 30, 2023

Black entrepreneurs face even more – having to deal with negative stereotypes, limited funding, perceptions of poor quality products and bad customer service, just to name a few. As a non-profit, Boomín’ University offers free training, coaching, and mentorship to Black-owned small businesses. Says Danielle.

Change 105

Change Diversity Training Community Coaching 105

Learning Pool

MARCH 15, 2021

Support includes providing access to learning, coaching, physical activity and community support. . Research recently published in Conjunction with Queens University has demonstrated the positive impact of the program. Already, the program has helped 6 cohorts of over 50 people since its launch last August.

LMS 119

LMS Brandon Hall Organization Performance Support 119