CLO Magazine

SEPTEMBER 9, 2019

Like many bosses, Jon Kaplan thought he was a good leader. He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees. April 2019 Profile: Discover Financial’s Jon Kaplan.

Kaplan 48

Kaplan Trust Services Teams 48

KnowledgeCity

DECEMBER 29, 2021

Implementing a program to improve psychological safety at work is the first step. Managers who share lessons learned from mistakes and support calculated risk-taking will “encourage innovation instead of sabotaging it.” As Kaplan states, “Ideas themselves are a dime a dozen. Establish norms for handling failure.

Kaplan 52

Kaplan Guidelines Innovation Ideas 52

TalentLMS

JULY 11, 2022

Luckily, this is something that can be learned. Also, learning how to delegate , and not end up doing everything yourself is a skill that new managers should develop. But managing a team can be learned, and new managers will earn more respect if they put together a seamless workflow for everyone. One thing’s for sure.

Blended Learning 98

Blended Learning Management Help Training 98

CLO Magazine

APRIL 2, 2014

A chapter by Joyce and Robert Hogan, founders of Hogan Assessment Systems, where the author works, and Rob Kaiser of Kaplan DeVries, published in the APA Handbook of Industrial and Organizational Psychology illustrated that at least 50 percent and as many as 75 percent of managers will fail. Can EQ Be Coached? Is Coaching Worth It?

Skills 87

Skills Coaching Behavior Kaplan 87