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Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

Like many bosses, Jon Kaplan thought he was a good leader. April 2019 Profile: Discover Financial’s Jon Kaplan. Jon Kaplan was, until May of this year, vice president of training and development for Discover Financial Services. The results seemed to prove it. The only problem? His team didn’t agree with his assessment.

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Does your first-time manager training help nurture successful leaders?

TalentLMS

In this video, she explains how providing constructive feedback can help support the team and make first-time managers competent leaders: What should a first-time manager training program include? This is why first-time manager training programs have to be carefully planned and implemented. Offer online training.

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When the Boss Needs People Skills

CLO Magazine

A chapter by Joyce and Robert Hogan, founders of Hogan Assessment Systems, where the author works, and Rob Kaiser of Kaplan DeVries, published in the APA Handbook of Industrial and Organizational Psychology illustrated that at least 50 percent and as many as 75 percent of managers will fail. Can EQ Be Coached? Is Coaching Worth It?

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