Why eLearning Development Ratios Can be Hazardous to Your Career.

Dashe & Thomson

Before you commit to delivering a project based on these ratios (or buying services from someone based on them), it is useful to keep a few things in mind about eLearning Development Ratios: 1.

Ratio 189

Why eLearning Development Ratios Can be Hazardous to Your Career

Dashe & Thomson

Before you commit to delivering a project based on these ratios (or buying services from someone based on them), it is useful to keep a few things in mind about eLearning Development Ratios: 1.

Ratio 158

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Kirkpatrick Revisited | Social Learning Blog

Dashe & Thomson

I have included Kirkpatrick’s Four Levels of Evaluation in every proposal I have ever written, and I wanted to hear from Kirkpatrick himself regarding his take on the current state of evaluation and whether his four levels are still viable.

Re-evaluating Evaluation | Social Learning Blog

Dashe & Thomson

And as time has gone by, I have started to wonder about the validity of Kirkpatrick in today’s world. The title was “Expanding ROI in Training Programs Using Scriven, Kirkpatrick, and Brinkerhoff,” which sounds pretty academic.

Revisiting 70:20:10

Clark Quinn

To start, 70:20:10 is a framework, it’s not a specific ratio but a guide to thinking about the whole picture of developing organizational solutions to performance problems. The approach goes from a problem to a solution that incorporates tools, formal learning, coaching, and more.

Ratio 204

How do we measure value creation from training?

Learning Wire

This should take place over a period of time (minimum 2 months, according to Kirkpatrick (1998)) and aims to measure how the learner’s behavior has changed since he or she completed the training. Evaluating training ROI involves more than simply calculating a financial ratio.

Give User Adoption the Respect it Deserves | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Give User Adoption the Respect it Deserves by Paul on May 17, 2011 in user adoption User adoption is the single biggest challenge when implementing new technology – it is now and it has been for 15 years. According to a study done by the Sand Hill Group and Neochange, the most critical factor for software success and ROI is effective user adoption (70% listed it as #1). Organizational change came in at 16%, followed by process alignment at 13%, and software functionality at 1%. It’s clear that getting a solid and rapid ROI on software projects has more to do with people and change than it does with technology. Whether you’re implementing SAP, one of the many Oracle products, or the latest Business Intelligence tool, user resistance, misaligned business processes and lack of user skill and understanding are most commonly at the root of most failed technology initiatives. The problem often comes back to a fundamental error in how a company introduces users to the new technology. The IT group selects a product, does whatever work is required to set it up, and then makes it available for everyone to use. IT hopes users will immediately know what to do with the technology, but this is rarely a realistic expectation. Michael Sampson of Information Week offers a four-stage model to help companies think through the user adoption challenge in his book, User Adoption Strategies: Shifting Second Wave People to New Collaboration Technology. Capture the attention of the target population of users within the enterprise. For most users, this can’t be accomplished by simply referencing new features. Start a communication campaign that your employees will respond to. Describe the basic concepts of the new tool. Work with people and groups on how they can use the new technology to do their work more efficiently. This should come in the form of blended learning: using ILT, eLearning, performance support and user-generated content to teach the end users how to properly wield their powerful new tool. Make the “new” stuff the “now” stuff in the workflows of the groups and teams in the organization. You can have the best software in the world, with the most sophisticated features, analytics and integration, but if people don’t use it, it isn’t going to add value. Features are rarely the driving force behind successful user adoption. Many companies don’t take user adoption into account when designing their applications. User adoption is typically something that comes into focus at the end of an implementation project. It’s clear that the most critical factor for software success and ROI is effective user adoption, so make it one of the most important elements of the entire implementation process. Don’t wait till after go-live and the pain points begin to mount. Get it right the first time and plan your user adoption strategy early! Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: blended learning , business intelligence , elearning , ILT , Michael Sampson , Neochange , Oracle , performance support , Sand Hill Group , SAP , user adoption About Paul Im the director of sales and marketing at Dashe & Thomson. Ive worked in sales and marketing with various organizations, including 3M, the Minnesota Timberwolves, Ionix Medical, and the Itasca Project. I live and breathe Minnesota sports and love golfing, boating, skiing, traveling, and attending live music. View all posts by Paul → ← How Social Networks Can Harness the Power of Weak Ties Virtual Boot-Camp: Games and Learning with the U.S. Military → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend No comments yet. Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. All Rights Reserved. Visit us at dashe.com

Adopt 191

The Sound of Silence | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Sound of Silence by Jim on April 7, 2011 in eLearning At what point does narration really add anything to an eLearning module, and at what point is it simply being added because “it’s what’s expected?” These are serious questions that deserve serious consideration, but unfortunately they don’t always get it. The usual rationale given for why eLearning needs both text and audio is that it accommodates multiple learning styles. Some people synthesize material when it is presented in written form, and some just do better when they are free to listen without reading. That’s all fair, and we should seek to accommodate as many people as possible in our pursuit of effective training. Oddly enough, however, it’s a rare day when you hear people say “I learn so much better when my brain is trying to do two things at once.” Why don’t we hear that? Because it’s not true. And yet that’s effectively what is happening when we present text visually and then have someone say it at the same time. Whether you are reading or listening, you’re also being distracted by the option your brain is not trying to pay attention to. For an excellent illustration of this problem, check out this great example provided by the always-interesting Cathy Moore (click the image to launch the Flash player): Courtesy of [link] So, why does narration in eLearning frequently do nothing more than parrot back what’s written on the screen? Because that’s what clients have come to expect, and because it looks professional. Think about it. If you had to choose an eLearning provider solely on the basis of samples, and one gave you a module with just text, and the other gave you a module with text and a voice-over provided by professional talent, you’d be likely to think the latter represented the better product. And you’d be wrong. But you’re the client, so you’re actually right. So, as eLearning providers, it’s high time that we have the courage of our convictions, and take a stand to say: “This may be flashy, but retention will be down, time lost to training will go up, and overall costs (especially long term maintenance) will be far higher.” Because after all, we’re here to provide the best value, and while there is certainly a place for judicious use of narration (for instance, explanation of an imbedded Flash animation), it’s not by just regurgitating what’s on the screen. Check out these links for more insight on the topic: [link] [link] [link] And in case you read through this entire article in the hopes of hearing the song by Simon & Garfunkel, and are now really upset, here you go: Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: elearning , narration About Jim Im a Project Manager for Dashe & Thomson, focused on getting the best results for clients whether big (Fortune 500) or small (Fortune 500,000). My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service. When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read. View all posts by Jim → ← Organizational Change Management Cited – Again – as Key Contributor to ERP Failure Do Instructional Designers in the Social Digital Age need an Engineering Background? → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend No comments yet. Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. All Rights Reserved. Visit us at dashe.com

Sound 174

The Return of the (Digital) Native | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Return of the (Digital) Native by Jim on March 25, 2011 in mobile learning In recent years, we’ve all heard a lot about digital natives.

The Renewed Importance of EHR Training – Meaningful Use Incentives.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Renewed Importance of EHR Training – Meaningful Use Incentives by Jim on March 3, 2011 in EHR Training Since the beginning of last year’s health care debate, we’ve all been hearing a lot about Electronic Health Records (EHR), and the promise they hold for saving money and improving patient outcomes. Despite hefty price-tags for initial set up (running to $60,000 per physician in some cases), these babies hold the promise of extensive savings that will more than offset initial investment in the long term. And yet, by the estimate of the Department of Health and Human Services itself, somewhere between 30% and 50% of all clinical practices that attempt to implement an EHR have given up before the process was completed – often at the cost of thousands of dollars and countless hours wasted. Why? Simply put, in most cases failed EHRs suffer from the same symptoms that are seen in countless other IT implementations: insufficient staff buy-in, insufficient training, and an ROI that is often slow to make itself apparent. Up until now the effects of these failed implementations have amounted to little more than lost opportunities. However, with the passing of the American Recovery and Reinvestment Act of 2009 (ARRA), that’s all changed, and there is now significant financial incentive to adopt — and properly use — an EHR system. Congress has made available as much as $27 billion in funds to be disbursed by the Centers for Medicare and Medicaid Services (CMS) to those practices that can demonstrate “Meaningful Use&# of their EHR systems. Per physician, that can mean as much as $44,000 under Medicare and $63,750 under Medicaid — more than enough to cover the initial cost of the implementation. But here’s the kicker — clinics and practices looking to take advantage of the stimulus program need to show meaningful use of a certified EHR system by 2013. After that, incentive payments will begin to decrease, and by 2015, those clinics that are not yet meaningful users will actually begin to incur Medicare penalties. So what’s to be done to insure that this round of (much more lucrative) implementations go more smoothly than those in the past? Clearly, improved communication and training are important — but only if it can be done in a way that does not overburden already overworked employees. Instruction must, therefore, be on an “as-needed&# basis, with concise, easily-accessible, role-based lessons allowing employees to learn in a way that promotes retention without causing burn-out. When combined with role-based assessments, both employees and management will be able to gauge readiness to comply with Meaningful Use requirements. The result? Better patient outcomes, reduced redundancy, and a little extra cash from the government… Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: EHR , elearning , instructional design , Meaningful Use , system implementation training , Training Development About Jim Im a Project Manager for Dashe & Thomson, focused on getting the best results for clients whether big (Fortune 500) or small (Fortune 500,000). My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service. When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read. View all posts by Jim → ← Supercomputer’s Win on Jeopardy: Little Comfort to Those Implementing Enterprise Computer Software Make Learning An Experience. Blend It! → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend No comments yet. Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. All Rights Reserved. Visit us at dashe.com

The Ultimate Brain Food: Performance Support | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Ultimate Brain Food: Performance Support by Jolene on January 21, 2011 in Informal Learning , eLearning , mobile learning , performance support In his blog post Social Learning and the Exobrain , Simon Bostok (prolific and thought-provoking blogger at Hypergogue ), declares: The smart people in learning have been talking about shifting pretty much everything to Performance Support. Which is probably about right … I like to think we’re building a better Exobrain. I like to imagine performance support as an Exobrain … (and, of course, that I am one of the smart people in learning … guess I will have to ask Simon about that.) According to Urban Dictionary: Your exobrain (or exo-brain) is your extended brainpower from the information you have access to from your computer or the web. As instructional designers, we can help create environments that grow better Exobrains. Web-based learning portals are the ultimate brain food — extending brain power by positioning learning and How-To reference material close to the job, 24/7. Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: elearning , Informal Learning , JIT learning , mobile learning , performance support About Jolene One of my favorite things to do is save the day. Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In my spare time I read, play with my kiddos, and train with the Dashe & Thomson running team. View all posts by Jolene → ← The Freemium Three: Three Free Tools That Will Work Wonders For Your Next Training Project. Moving from Teacher to Facilitator → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend No comments yet. Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. All Rights Reserved. Visit us at dashe.com

Measuring Project Success: Thoughts for the Training Professional.

Dashe & Thomson

Personally, I’m still working on every new project to fine tune the proper “documentation ratio.&#

What Can Charlie Sheen Teach Us About Internal Marketing? | Social.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS What Can Charlie Sheen Teach Us About Internal Marketing? by Jim on March 8, 2011 in social learning I’ll be honest.

Teach 163

Organizational Change Management Cited – Again – as Key.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Organizational Change Management Cited – Again – as Key Contributor to ERP Failure by Jon on April 5, 2011 in ERP Training , Organizational Change Management , Project Management/Project Delivery , system implementation training In his IT Project Failures blog, Michael Krigsman frequently discusses the importance of change management, communication, and training in successful ERP implementations. In a recent post, he cites a recent poll by Panorama Consulting , in which IT executives are asked about the “deadliest sin” of ERP implementations. Organizational change management, as usual, is right near the top of the list: A major contributor to the importance of change management stems from the impact on workers’ job roles, and the degree to which those changes can affect their careers. In another post, Krigsman writes: Communications in [the context of ERP implementation] means explaining the business impact of technology decisions to a non-technical audience. That impact likely includes process changes that may affect employees in a variety of ways. For example, a new CRM or ERP system can change workers’ jobs, roles, and even dictate future employment status. Obviously, these changes have a potentially large impact on people working in the organization. Because of these job role changes – and the potential impact on employees’ careers – large pockets of passive resistance to the change can develop. Let’s say a company is centralizing accounting functions like Accounts Payable and Accounts Receivable. If you’re an employee in Finance at a non-headquarters location, chances are good that some corporate “right-sizing” is in the cards for your office. If you are lucky enough to survive the employment-cut after go-live, chances are also good that your job has changed significantly. You may be asked to focus more on reporting and analysis, vs. transaction processing. While this should theoretically be good for your career, it can also be a very threatening change. Without a robust communication and training plan, employees are left wondering how their jobs will look in the future. And when employees are left wondering, resistance to change is a natural and predictable result. To avoid this problem, companies must build significant financial and human resources into ERP project plans for communications, training, and other organizational change management activities. Because the return on investment for these activities can be difficult to quantify, it is often overlooked. In order to succeed, however, it is imperative that managers pay attention to this critical element of ERP project success. Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: Corporate Communication , ERP Communications , ERP Failure , ERP Training , Organizational Change Management About Jon I have been involved in enterprise learning, in big companies and. less big companies, for more than 20 years. My learning philosophy: dont make people tote around loads of information in their heads just so you can say you trained them. Instead, tell them where to get the information they need, when they need it. I like to read, make films and play guitar (in private). I am a member of the Dashe & Thomson running and biking teams, and captain of its small but emerging chess team. More about me here. View all posts by Jon → ← Is Your Measuring Stick Allowing You To Manage For The Better? The Sound of Silence → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend No comments yet. Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. All Rights Reserved. Visit us at dashe.com

Change 161

Work as Improv Theater: Teaching the Right-Brained Learner.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Work as Improv Theater: Teaching the Right-Brained Learner by Jon on January 11, 2011 in Informal Learning , social learning The idea that right brained thinkers will dominate business in the coming century has been gaining momentum since it was first popularized several years ago by Dan Pink in his bestselling book A Whole New Mind. The future belongs to a very different kind of person with a very different kind of mind. The era of “left brain” dominance, and the Information Age that it engendered, are giving way to a new world in which “right brain” qualities-inventiveness, empathy, meaning-predominate. I’ve often wondered what all this right-brained thinking means for the learning industry. Won’t it be difficult to ‘corral’ all these creative thinkers? How will organizations get them to adopt new business processes, procedures, or software systems when necessary? To start answering these questions, we have to acknowledge that formal learning, as we know it today, will not be effective in the future. Instead, we will need to put the workers themselves in charge of their own learning. This position is well-articulated in this post by Jay Cross at his Informal Learning Blog. Cross writes: Once upon a time, people were paid to follow instructions. We thought we could train them to do their jobs. Now, work is more like improv theater. Workers have to solve problems on the fly. They confront situations no one has encountered before. They must perform on the spot. And the only way they can keep up is by learning for themselves. Learning has become the work. If you question whether organizations can succeed by treating employees like members of an improv theater troupe, just look at Google – where employees are encouraged to spend one day a week working on “own” projects. As it turns out, this practice has produced more than half of Google’s current offerings, including Gmail. In the coming years, successful learning professionals will not be those that focus on traditional training methods. Instead, they will focus on organizing and tagging information, and creating systems – technical and social – that let individuals learn how and when it’s best for them. Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: Informal Learning , social learning About Jon I have been involved in enterprise learning, in big companies and. less big companies, for more than 20 years. My learning philosophy: dont make people tote around loads of information in their heads just so you can say you trained them. Instead, tell them where to get the information they need, when they need it. I like to read, make films and play guitar (in private). I am a member of the Dashe & Thomson running and biking teams, and captain of its small but emerging chess team. More about me here. View all posts by Jon → ← Facebook or Kanye West: Which Pop Icon Has a Future in Enterprise Learning? Rx for SMEs → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend One Response to “Work as Improv Theater: Teaching the Right-Brained Learner&# Rob Mueller January 19, 2011 at 4:42 am # Very interesting post. Good content. Out of the box thinking is what makes the new world go round and round… Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. All Rights Reserved. Visit us at dashe.com

Brain 162

Do Instructional Designers in the Social Digital Age need an.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Do Instructional Designers in the Social Digital Age need an Engineering Background?

Why Companies Should Spend More on Social Learning | Social.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Why Companies Should Spend More on Social Learning by Paul on May 5, 2011 in Informal Learning , blended learning , social learning Companies are spending next to nothing on social learning, and their frugality is going to come back to haunt them. Like many enterprise learning companies, we are actively brainstorming ways to incorporate collaborative Web 2.0 technologies into our training programs, but rarely do we find a client that wants to create a robust learning environment comprised of both formal and informal components. Last week I had a phone conversation with Ian Huckabee of WeeJee Media. It sounds like Weejee is growing quickly with Ian and Tracy at the helm, but they too are frustrated with the slow adoption of informal learning. Wikis are an easy place to start the promotion of collaborative learning spaces, and clients seem to be willing and able to accept this informal tool into their everyday lives. However, wikis are only the tip of the iceberg. Cammy Bean’s latest blog post provides many ideas as well as real-life examples for Using Social Media for Learning. Go take a peek. The slow adoption of social learning is not localized to Minnesota and North Carolina. Karen O’Leonard from Bersin & Associates wrote an article last week entitled Corporate Spending on Social Learning. In the article she gives some scary statistics: Our recent study showed that 30 percent of US companies spent money on informal learning tools or services in 2010. The figure was highest among large businesses, 42% of which spent money on informal learning during the year. Among industries, a greater number of technology companies and business services/consulting firms spent money on these tools. In dollar figures, spending is minimal. Across all US companies, spending averaged $6,463 for informal learning tools and services. Small companies spent just more than $5,600 on average, whereas large businesses spent approximately three times that amount, or $16,409, during the year. Sohaib Athar (@ReallyVirtual) Either companies are afraid to be early adopters or they’re trying to scrimp. It can’t be that they don’t believe in it. Every day, social media and informal learning entrench themselves more into the fabric of our everyday lives. Take for example the Pakistani Sohaib Athar ( @ReallyVirtual ) who unknowingly tweeted about the US operation to kill Osama Bin Laden in Abottabad when he heard an explosion and firefight close to his home. He broke to the world what is most likely going to be the biggest story of the year, while it was happening in complete secrecy. As I write this blog, the man now has 94,894 followers on Twitter and every major news outlet in the world is scrambling for an interview. Can you say future book deal? Going beyond this anecdotal story on the power of social media, however, my colleague Jim Thomson’s latest blog post describes how companies using Web 2.0 technology achieve an 18% boost in employee engagement. And furthermore, a recent Gallup study found that firms with engaged workforces have 2.6 times the earnings per share growth rate compared to their industry counterparts. The evidence is undeniable, and yet companies continue to scrimp. Scrimping often plays out in the form of internal IT pros developing and delivering end-user training. They may by very knowledgeable about the technology behind a tool but can’t bridge the gap to explaining its usage to the people who will be using it, or they don’t know of the most effective learning solutions (e.g. ILT vs. WBT vs. informal learning). Toni Bowers of Tech Republic writes about this issue in her latest blog, Do Your IT Trainers Really Have Training Skills? Toni is right when she says that this failure in learning is not the fault of the disconnected IT pro but that of company leadership. Leaders have to be willing to put some money behind training programs and they have to trust the statistics validating informal and social learning principles. Going back to Cammy’s latest post, select companies are taking the leap and already seeing the reward. What’s it going to take for you to follow their lead? Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: @ReallyVirtual , Abbotabad , Bersin & Associates , Cammy Bean , Gallup , Ian Huckabee , ILT , Informal Learning , Jim Thomson , Karen OLeonard , Osama Bin Laden , social learning , Sohaib Athar , Tech Republic , Toni Bowers , Tracy Bissette , Twitter , WBT , Web 2.0 , WeeJee Media , Wikis About Paul Im the director of sales and marketing at Dashe & Thomson. Ive worked in sales and marketing with various organizations, including 3M, the Minnesota Timberwolves, Ionix Medical, and the Itasca Project. I live and breathe Minnesota sports and love golfing, boating, skiing, traveling, and attending live music. View all posts by Paul → ← Analyzing the ROI of Social Media in Training Addressing On-Demand Learning and Performance Needs #LCBQ → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend No comments yet. Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. All Rights Reserved. Visit us at dashe.com

How Social Networks Can Harness the Power of Weak Ties | Social.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS How Social Networks Can Harness the Power of Weak Ties by Jon on May 11, 2011 in Informal Learning , Social Media , social learning While everyone seems to be expounding with great awe about the speed of change on the internet – especially the uptake of social media technologies like Facebook – it is interesting to note that there are really two factors being discussed: 1) The social networking technology 2) The human dynamics related to social networking The technology hype is natural. The power of tools like Facebook, LinkedIn, and Yammer, are pretty astounding. These tools give us a way to connect with people faster and more easily than ever before. A lot of the Social Media Mavens , however, are really ranting, not about the technology, but about the human dynamics related to social networking. These dynamics have been around for thousands of years, and have been written about extensively for decades – like in this 1973 article by Mark Granvotter in the American Journal of Sociology, The Strength of Weak Ties. If we separate the human aspect of social networking from the technology, we can learn a lot more about the power of networks – not just from today’s pundits, but from many years of sociological research on the topic. For example, Harvard professor Andrew McAfee sums up the Strength of Weak Ties theory nicely, describing how acquaintances with whom we are less familiar are more likely to tell us things we don’t already know: … People we don’t know all that well are hugely valuable in our work. They’re sources of novelty and innovation (because they know quite different things than we do) and bridges to other social networks (because they know quite different people than we do). This implies that digital social tools aimed at facilitating our professional lives might not want to focus too much on helping us stay in touch and work with our closest colleagues. Instead, they might want to help us build, maintain, and exploit a large network of weak ties. After reading this, I started thinking about this new LinkedIn utility I recently installed. Initially it seemed like a fairly useless novelty, but I realized that there may be some value in it after all. If we apply the ‘weak ties’ theory, we might be able to spot people in our network who are both: a) Loosely tied to us (i.e., people with whom we don’t share too many connections) b) Themselves near the edge of a cluster, with links to one or more other clusters. Here’s how a typical LinkedIn network might look: Your weak ties are smaller circles, not at the center of a cluster I heard more support for the Weak Ties theory while attending a Knowledge Management conference in 2005. At the conference, a representative from Raytheon Corporation spoke about a study they had conducted among their vast employee population. By taking inventory of employees’ “connections” (this was still a novel concept in 2005), they found that people had grouped into natural clusters. The clustering of employee groups was not the surprising thing. The real discovery came when they posed problems for various employees to solve. They found that the employees near the edge of a cluster were more effective at problem-solving than those in the middle of a cluster. Why? Because the people on the edge were more likely to be connected to other network clusters, and therefore had access to information that was not available to people who were “buried” at the middle of a cluster. Learning and development professionals should remember the Weak Ties theory when designing social learning systems. It’s not enough for people within functional areas (clusters) to connect. The real challenge, and value, is to find tools and processes that help people connect and think “outside the cluster.&# Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: andrew mcafee , mark granovetter , network clustering , social learning , social media , social networking , weak ties theory About Jon I have been involved in enterprise learning, in big companies and. less big companies, for more than 20 years. My learning philosophy: dont make people tote around loads of information in their heads just so you can say you trained them. Instead, tell them where to get the information they need, when they need it. I like to read, make films and play guitar (in private). I am a member of the Dashe & Thomson running and biking teams, and captain of its small but emerging chess team. More about me here. View all posts by Jon → ← Addressing On-Demand Learning and Performance Needs #LCBQ Give User Adoption the Respect it Deserves → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend No comments yet. Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. All Rights Reserved. Visit us at dashe.com

Supercomputer's Win on Jeopardy: Little Comfort to Those.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Supercomputer’s Win on Jeopardy: Little Comfort to Those Implementing Enterprise Computer Software by Jon on March 1, 2011 in ERP Training , system implementation training IBM’s supercomputer Watson made big news last week by defeating two of the world’s best-ever Jeopardy contestants, Ken Jennings and Brad Rutter. In fact, the competition wasn’t close; the computer came away with nearly four times as much money as the closest nearest competitor. I don’t think I’m alone, however, in being unimpressed with this development. The fact that a computer can win a trivia contest that relies on fast reflexes and fast information retrieval doesn’t seem much like news to me. A lot of people, apparently, agree. Matt Blum at GeekDad wrote an article this week called Why Watson’s Jeopardy Win is Mostly Meaningless saying: IBM’s supercomputer software Watson’s win on the game show Jeopardy! is little more than a publicity stunt. Its value as a scientific experiment is roughly on par with grade school students showing what happens when you soak a tooth in Coke or add salt to a plant’s soil — that is, it’s not an invalid experiment, but it’s also not exactly news. What would be impressive: if enterprise software immediately performed, as advertised, in the corporate setting (even though instead of getting to run on Supercomputers, it is forced to run on Sosocomputers). Right this minute, thousands of hard-working corporate employees around the world are pulling their hair out trying to get meaningful data out of their ERP, CRM, PLM and other enterprise software systems. Another similar (though paid less) group of thousands are the training developers whose jobs are to help others use the software once it’s working. Unfortunately, this group will be forced to develop training in an impossibly short period because the software won’t actually work until dangerously close to the date it is scheduled to roll-out to thousands of as-yet unsuspecting end-users. In fact, it is this last group, the instructional designers and training developers of the world, who may actually have the most to gain if computers – and software – really do become Super one day. Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: ERP Training , IBM , Jeopardy , Supercomputer , System Training , Watson About Jon I have been involved in enterprise learning, in big companies and. less big companies, for more than 20 years. My learning philosophy: dont make people tote around loads of information in their heads just so you can say you trained them. Instead, tell them where to get the information they need, when they need it. I like to read, make films and play guitar (in private). I am a member of the Dashe & Thomson running and biking teams, and captain of its small but emerging chess team. More about me here. View all posts by Jon → ← Learning from The King’s Speech The Renewed Importance of EHR Training – Meaningful Use Incentives → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend No comments yet. Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. All Rights Reserved. Visit us at dashe.com

IBM 155

Learning from The King's Speech | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Learning from The King’s Speech by Jolene on February 26, 2011 in Informal Learning , Instructional Design , Training Development , eLearning , social learning With the Academy Awards coming up, one of the most talked about movies this month must be The King’s Speech, which I finally saw this weekend. This movie should be required viewing for anyone in the learning industry – it demonstrates all the ingredients for effective learning. In her article* 10 Brainpowered Wonders in the King’s Speech , Dr. Ellen Weber nicely summarizes a few of the lessons this movie teaches us about learning. In particular, Weber talks about the power of human interaction in teaching (aka social learning): Interpersonal intelligence engages others best in curious, equitable, and caring situations. Plagued by his trademark stammer Bertie engaged the help of an innovative speech therapist who the world bypassed for his lack of traditional credentials. Through an unlikely friendship, Bertie rewired flawless speech, and reclaimed bold leadership ability to guide England through war. Weber also points out how effectively additional techniques demonstrated in the movie – like music, movement, and humor – open the mind to learning. Finding ways to incorporate these elements can be difficult for instructional designers, curriculum developers, and, especially, creators of eLearning. With deadlines and budget pressures always present, it’s easy to jettison these “soft&# elements. Unfortunately, we then run the risk of jettisoning the effectiveness of our courses entirely. Now, quick go see the movie before the Academy Awards this Sunday. I’ll be seeing it again! * Discovered via Brent Schlenker’s Corporate eLearning and Development blog. Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: Informal Learning , instructional design , interactive learning , social learning About Jolene One of my favorite things to do is save the day. Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In my spare time I read, play with my kiddos, and train with the Dashe & Thomson running team. View all posts by Jolene → ← The Impact of Social Learning: Will You Be The First? Supercomputer’s Win on Jeopardy: Little Comfort to Those Implementing Enterprise Computer Software → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend No comments yet. Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. All Rights Reserved. Visit us at dashe.com

Movie 155

Analyzing the ROI of Social Media in Training | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Analyzing the ROI of Social Media in Training by Jim on May 3, 2011 in social learning A continuing theme among my blog posts has been the difficulty of demonstrating the ROI of social learning initiatives. We know that they work, our clients find that they work, but there’s not always a lot of hard evidence out there going in to a project. In no realm has this been more evident than in our constant encouragement of the use of internal social media networks as a crucial benefit-multiplier for any employee training project. As has been noted in a number of posts here on the Social Learning Blog, including “ Collaborative Learning Lessons from Wikipedia (and Small Insects) ” and “ The $2 Whiteboard Shows Power of Peer-to-Peer Learning ”, while a core curriculum of base training material is essential to spark the learning process when new technology or processes are being implemented, it is when people begin talking that the really handy learning begins. We frequently cite a study from the Bureau of Labor Statistics, which demonstrated that approximately 70% of all on-the-job learning is done informally, through employee-driven initiative, and through employee-to-employee knowledge transfers. Unfortunately, that study was written in 1996, and is getting a little dated (ok, very dated), which is why a recent post by Nancy Kaplan proved so timely. In “ 3 Benefit Measures – The ROI of Internal Social Media Networks ”, Kaplan demonstrates, with reference to a number of recent studies, that internal social media really does bring big dividends in terms of, well, dividends. As she writes: “A recent Gallup study found that firms with engaged workforces have 2.6 times the earnings per share growth rate compared to their industry counterparts. And an Aberdeen Group study found that companies using Web 2.0 achieved an 18% boost in employee engagement.” Putting everything together accordingly reads like this: Web 2.0 = Engagement = Productivity = $$$. While Nancy’s post is not directly focused on corporate learning, she notes that one of the major benefits of internal social media use is its effect on streamlining operations, which can certainly be said for how social media can streamline knowledge uptake and act as an “ exo-brain ,” for the overworked employee. As an example, she notes that Cisco has cited the use of wikis in saving millions of dollars, by allowing “geographically dispersed staff [to] efficiently work on single documents, share ideas and comments, and decrease development time.” At Dashe & Thomson, we have found wikis to be one of the single cheapest and easiest tools available for aiding in knowledge transfer during a training project. By their nature as an easy to update discussion forum/document repository/collective know-how workspace, wikis provide a natural outlet for the sort of informal learning that is so central to any truly effective learning initiative. While Cisco’s success may be partly attributable to the ability of social media to effectively eliminate distance, you don’t need to be a multi-national to reap the benefits. Internally, we have deployed a number of wikis for some time, and my colleagues are just down the hall. So, long story short, social media once again proves its immense utility in a world where Web 2.0 will increasingly have a role in all facets of modern business, and particularly modern business learning. If you’re not using Twitter, LinkedIn, Facebook, wikis, etc., for internal purposes yet, it’s time to get on board. Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: EPSS , LinkedIn , performance support , social learning , social media , system implementation training , Twitter , Wikis About Jim Im a Project Manager for Dashe & Thomson, focused on getting the best results for clients whether big (Fortune 500) or small (Fortune 500,000). My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service. When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read. View all posts by Jim → ← Social Media: The Virtual “Over-The-Partition” Learning Network Why Companies Should Spend More on Social Learning → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend 3 Responses to “Analyzing the ROI of Social Media in Training&# Liam McCoy May 10, 2011 at 7:57 pm # Thanks for this. I’ve been looking for some ammo to convince people of social media’s effectiveness, and it’s ever growing role in business, but I’ve had a hard time finding much more than anecdotal evidence. Jim May 11, 2011 at 3:33 pm # Glad you enjoyed the post, Liam! It is amazing how sparse the empirical evidence is for the effectiveness of social media in business, but I imagine as time goes by we’ll see an increasing number of studies to provide a little more “ammo!&# Trackbacks/Pingbacks Why Companies Should Spend More on Social Learning | Social Learning Blog - May 5, 2011 [.] this anecdotal story on the power of social media, however, my colleague Jim Thomson’s latest blog post describes how companies using Web 2.0 technology achieve an 18% boost in employee engagement. And [.] Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. All Rights Reserved. Visit us at dashe.com

Who's Building the Social Learning Roads? | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Who’s Building the Social Learning Roads?

Social 148

Social Media: The Virtual “Over-The-Partition” Learning Network.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Social Media: The Virtual “Over-The-Partition” Learning Network by Jolene on April 28, 2011 in Informal Learning , Instructional Design , Training Development , Video , social learning According to the 1996 report from the U.S. Bureau of Labor Statistics, over 70% of workplace knowledge is learned informally (a statistic that is frequently referenced in the learning industry). While I haven’t seen more recent data, my experience is that the informal learning trend holds true today. So, what does informal learning look like? Maybe something like this: You walk over to a colleague, and ask, “How do I get this widget to stop blinking?” (Of course, you ask someone who knows widgets really well and who is willing to share their knowledge.) Fortunately, most colleagues (at least the normal ones) won’t ask a series of true / false or multiple choice questions to check your understanding. Instead, they show you how to do it and then help you as you try. They might even jot down a few notes that you can reference the next time you troubleshoot that widget problem. So, here’s my leap from that “over-the-partition” informal learning scenario to how social media can support social learning: YouTube (in other words, video learning). Why? Because video can be the virtual “over-the-partition” colleague. What users really want is to lean over the partition and say “Hey, how do I do this?” and to hear, “I’ll show you.” YouTube is ( 2010 stats : more than 2 billion views a day; 3rd most visited website; over 5 million people have found and subscribed to at least one friend on YouTube; a broad viewer demographic: 18-54 years old.) the world’s most popular online video community allowing millions of people to discover, watch, and share originally-created videos.” Guess who else is getting in the social media game? Walmart. Why? To connect people with information that matters to them. Walmart announced last week (April 18, 2011) that it is – … buying Mountain View-based Kosmix , a heavily funded social media technology provider that has built a platform that enables users to filter and organize content in social networks, in order to connect people with information that matters to them, in real-time. The platform powers a site called TweetBeat , essentially a realtime social media filter for live events that saw more than five million visits last month alone according to its maker. What pops for me when I consider what YouTube, Walmart, and Instructional Designers have in common is a target demographic: an audience of 18-54 year olds who have a need for information that matters to them, real-time. And, this audience is already getting it and will increasingly prefer, expect, and demand virtual “over-the-partition&# learning networks. Instructional Designers: We cannot wait any longer. Social Media. It’s as simple as that. Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: elearning , Informal Learning , instructional design , Kosmix , peer-to-peer learning , social learning theory , social media , Walmart , youtube About Jolene One of my favorite things to do is save the day. Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In my spare time I read, play with my kiddos, and train with the Dashe & Thomson running team. View all posts by Jolene → ← Three Reasons Why Corporate Training Departments Could Become Extinct Analyzing the ROI of Social Media in Training → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend No comments yet. Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. All Rights Reserved. Visit us at dashe.com

The Impact of Social Learning: Will You Be The First? | Social.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Impact of Social Learning: Will You Be The First? by Andrea on February 23, 2011 in social learning The other night I attended a lecture at the University of Minnesota Medical School.

Social 200

Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training. The heart of the message was that we should challenge ourselves to open our clients’ eyes to more than what they already know and do. Because the world of technology, and for that matter the use of technology in training, is changing so rapidly, most business managers are unaware of the promising user adoption solutions coming to the forefront. This ever-changing technological landscape is currently held captive by social media, and for good reason. The applications everyone from Wired to the Wall Street Journal are talking about are altering the way we interact with each other, the way we purchase goods and services, and the way we learn. The big story last week was how Facebook and Twitter played a lead role in the Egyptian protests against Mubarak, allowing people to bypass the Internet shutdown and post messages via telephone calls. But for every argument there is a counterargument. Are people still just people, customers still customers, and social media simply tools we can all add to our ever-growing belt? Thierry de Baillon , cofounder of Socialearning Consulting, takes this stance in a recent blog post. He declares: “It is time for companies to grow up, and that rather than calling their customers ‘social’ and focusing on tools that are mostly meant for private conversations, they begin to build trusted relationships through their own channels and tools, and follow a business – not bozo – logic. Your customers deserve to be considered seriously, so does your business.” I don’t understand why social media should be off limits to marketers, and beyond direct Facebook messages, I fail to see much privacy in the social media world. I do think Thierry is right in many ways, though. In the end, we still need to develop trusted relationships with our customers and those we do business with. Many of us are getting caught up in the social buzz, but many of us are not. We can only go so far in persuading clients to employ cutting-edge solutions for user adoption and training. Moreover, our clients usually know their audience far better than we ever will. So instead of claiming that ‘There is NO Social Customer’ as Thierry does, I will argue that ‘Not Everyone is a Social Customer.’ We still must identify our clients’ needs, social or not, and tailor our change management and training to fit them. What’s your take on using social media for businesses purposes – be it instructional design, marketing, or otherwise? Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: Egypt , Facebook , instructional design , marketing , Mubarak , social learning , social media , Thierry de Baillon , Twitter About Paul Im the director of sales and marketing at Dashe & Thomson. Ive worked in sales and marketing with various organizations, including 3M, the Minnesota Timberwolves, Ionix Medical, and the Itasca Project. I live and breathe Minnesota sports and love golfing, boating, skiing, traveling, and attending live music. View all posts by Paul → ← The Power of Your Network Collaborative Learning Lessons from Wikipedia (and Small Insects) → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend One Response to “Not Everyone is a Social Customer&# Bernard Keranen March 2, 2011 at 4:46 am # love the blog, thanks for sharing your thoughts Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. All Rights Reserved. Visit us at dashe.com

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Web-Based, Instructor-Led, EPSS? Train Your Client On Training.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Web-Based, Instructor-Led, EPSS?

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The $2 Whiteboard Shows Power of Peer-to-Peer Learning | Social.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The $2 Whiteboard Shows Power of Peer-to-Peer Learning by Jon on December 30, 2010 in Classroom Learning , social learning If you ask most people how they learn things at work –new software, processes, or policies – the vast majority will give you some variation of this theme: “I ask the person next to me.” Of course, the person “next to you” might just as often be consulted via email or other online tool, but it doesn’t change this fact: the amount of workplace learning done in formal training sessions is a tiny fraction of of the learning that takes place one-on-one, between coworkers. That’s why this post from Frank Noschese is so great. He contrasts two teaching methods that involve different kinds of whiteboards: one that costs $2,000, and one that costs $2. The difference: peer-to-peer interaction. It’s hard to overstate the importance of learner engagement when teaching complex new material, and in this case the $2 whiteboard is far more effective at gaining that engagement. Clearly this approach may not be appropriate in all cases, but large organizations would do well to carefully consider when it makes sense to let their expensive gear sit idle and instead employ lower-tech – but more effective – methods. Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: classroom training , instructor-led training , peer-to-peer learning , social learning About Jon I have been involved in enterprise learning, in big companies and. less big companies, for more than 20 years. My learning philosophy: dont make people tote around loads of information in their heads just so you can say you trained them. Instead, tell them where to get the information they need, when they need it. I like to read, make films and play guitar (in private). I am a member of the Dashe & Thomson running and biking teams, and captain of its small but emerging chess team. More about me here. View all posts by Jon → ← The Temporary Staffing Revolution My Learning Resolution For The Year (Hint: It’s not “to be original&# ) → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Trackbacks/Pingbacks Facebook or Kanye West: Which Pop Icon Has a Future in Enterprise Learning? | Social Learning Blog - January 7, 2011 [.] instead choosing to learn from those around him (check out Jon’s post on peer-to-peer learning here). This is without a doubt the first time I’ve ever heard anyone say they hate reading. Some [.] Analyzing the ROI of Social Media in Training | Social Learning Blog - May 3, 2011 [.] Blog, including “Collaborative Learning Lessons from Wikipedia (and Small Insects)” and “The $2 Whiteboard Shows Power of Peer-to-Peer Learning”, while a core curriculum of base training material is essential to spark the learning process [.] Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. All Rights Reserved. Visit us at dashe.com

Five Project Management Maxims We All Know (But Often Forget)

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Five Project Management Maxims We All Know (But Often Forget) by Jim on December 8, 2010 in Project Management/Project Delivery Thesis: Keeping a team happy and humming along on a project is often as simple a matter as balancing the urge to ov er-manage or under-manage. Profound statement? Of course, not. One we often forget? Definitely. Mentally glancing over the 5 project management maxims below (and others like them) every now and then has helped me more than once on a project. Take a look, then ask yourself: “what ‘non-profounds’ are on my list?” 1. Check in frequently for updates, but don’t make it an event your team members fear. Communication is the key to any good relationship, and that rule remains true at the project management level. You need to know that deadlines are being met and budgets not exceeded, and your team needs to be able to air concerns and get help. But if you make these check-ins “all stick and no carrot,” you will increasingly find that your attempts at communication are met with suspicion, or worse – silence. Avoid this problem by keeping your queries gentle, and remember – people not only need praise, but they deserve it for a job well-done. Don’t skimp. 2. Let people run their own tasks as much as possible. Yes, you may know (or think you know) a better way to do something. Yes, the result might not be exactly what you had in mind. But chances are it’s awfully close, and getting it just right isn’t (generally) worth losing your focus on the big picture, or making a team member feel inadequate. 3. Everyone screws up. Everyone. The important thing is to fix the mistake in a way that satisfies the needs of the client (or of the project), and then helping your team learn from what went wrong. And don’t gloss over your own mistakes. No one expects you to be perfect, either, and you won’t fool anyone, anyway. 4. You’re the face of the team – represent. Speak positively of your team to the client (whether outside or inside the company), and accept that with your position comes the responsibility to take on criticism; if something’s gone wrong and your client isn’t happy – it’s your fault first. 5. Listen first. No one said that just because you’re managing the project you have the most to say. Listen to your team and feel free to let them come up with the decisions. You don’t always have to “put your two cents in” to earn either respect or your pay. Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: project management About Jim Im a Project Manager for Dashe & Thomson, focused on getting the best results for clients whether big (Fortune 500) or small (Fortune 500,000). My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service. When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read. View all posts by Jim → ← Training vs. Learning and the Role of Mobile Devices Jeffrey Gitomer’s Reciprocation: The Old Give and Take…and Take → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend No comments yet. Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. All Rights Reserved. Visit us at dashe.com

Five Project Management Maxims We All Know (But Often Forget.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Five Project Management Maxims We All Know (But Often Forget) by Jim on December 8, 2010 in Project Management/Project Delivery Thesis: Keeping a team happy and humming along on a project is often as simple a matter as balancing the urge to ov er-manage or under-manage. Profound statement? Of course, not. One we often forget? Definitely. Mentally glancing over the 5 project management maxims below (and others like them) every now and then has helped me more than once on a project. Take a look, then ask yourself: “what ‘non-profounds’ are on my list?” 1. Check in frequently for updates, but don’t make it an event your team members fear. Communication is the key to any good relationship, and that rule remains true at the project management level. You need to know that deadlines are being met and budgets not exceeded, and your team needs to be able to air concerns and get help. But if you make these check-ins “all stick and no carrot,” you will increasingly find that your attempts at communication are met with suspicion, or worse – silence. Avoid this problem by keeping your queries gentle, and remember – people not only need praise, but they deserve it for a job well-done. Don’t skimp. 2. Let people run their own tasks as much as possible. Yes, you may know (or think you know) a better way to do something. Yes, the result might not be exactly what you had in mind. But chances are it’s awfully close, and getting it just right isn’t (generally) worth losing your focus on the big picture, or making a team member feel inadequate. 3. Everyone screws up. Everyone. The important thing is to fix the mistake in a way that satisfies the needs of the client (or of the project), and then helping your team learn from what went wrong. And don’t gloss over your own mistakes. No one expects you to be perfect, either, and you won’t fool anyone, anyway. 4. You’re the face of the team – represent. Speak positively of your team to the client (whether outside or inside the company), and accept that with your position comes the responsibility to take on criticism; if something’s gone wrong and your client isn’t happy – it’s your fault first. 5. Listen first. No one said that just because you’re managing the project you have the most to say. Listen to your team and feel free to let them come up with the decisions. You don’t always have to “put your two cents in” to earn either respect or your pay. Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: project management About Jim Im a Project Manager for Dashe & Thomson, focused on getting the best results for clients whether big (Fortune 500) or small (Fortune 500,000). My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service. When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read. View all posts by Jim → ← Training vs. Learning and the Role of Mobile Devices Jeffrey Gitomer’s Reciprocation: The Old Give and Take…and Take → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend No comments yet. Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. All Rights Reserved. Visit us at dashe.com

Rx for SMEs

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Rx for SMEs by Jolene on January 14, 2011 in subject matter experts , system implementation training Subject Matter Experts are some of the hardest working people on the planet — especially when it comes to system implementation projects. SMEs have a ton of work to do and generally keep their heads down until all work is done — defining requirements, documenting processes, testing, collaborating on training content, and training end-users. Clients will often ask what I see as the biggest risk or roadblock to end-user readiness. My answer is almost always SME availability; we simply cannot do our jobs without them. Here are some ideas for taking care of your SMEs. Use the functional designs, to-be process diagrams, and test scripts to take a stab at learning objectives, an outline, and draft content before you meet with your SMEs. Set up a Web-based content collaboration site (wikis work great for this). Start a page for each learning topic and add draft learning objectives and content. The SME can then visit the site when they have time and do a structured brain-dump. Find out which meetings your SMEs are attending and get invited those that will likely provide valuable content. That way you learn as your SMEs learn. Provide SMEs with opportunities to report their readiness. Consider using a SME Readiness Assessment to gauge SME readiness and availability to do their job. Then make course corrections, as needed. Give tokens of appreciation; listen for clues so you can give meaningful “gifts.&# One colleague had chocolate covered bacon delivered to her SME based on stories they shared about local food oddities and legends. “The decision to actually send the bacon came when, as we were saying good-bye, Tom [SMEs boss] said, “You guys have got to send Dave — who has a reputation for eating anything, including a doughnut that had been in the company freezer for a year — some of that chocolate covered bacon.” It was a simple, inexpensive gesture that, even if Tom was joking, appeared as an easy win – real low hanging fruit. If the client expresses a wish and you can grant it that easily, why not show that you’ve been listening?&# Check out these posts for more tips and tricks: What Everyone Should Know about Working with Subject Matter Experts by Tom Kuhlmann, Rapid E-Learning Blog and Working with Subject Matter Experts posted in The Learning Circuits Blog. Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: project management , subject matter experts , surveys , system implementation training About Jolene One of my favorite things to do is save the day. Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In my spare time I read, play with my kiddos, and train with the Dashe & Thomson running team. View all posts by Jolene → ← Work as Improv Theater: Teaching the Right-Brained Learner The Freemium Three: Three Free Tools That Will Work Wonders For Your Next Training Project. → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend No comments yet. Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. All Rights Reserved. Visit us at dashe.com

Rx for SMEs | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Rx for SMEs by Jolene on January 14, 2011 in subject matter experts , system implementation training Subject Matter Experts are some of the hardest working people on the planet — especially when it comes to system implementation projects. SMEs have a ton of work to do and generally keep their heads down until all work is done — defining requirements, documenting processes, testing, collaborating on training content, and training end-users. Clients will often ask what I see as the biggest risk or roadblock to end-user readiness. My answer is almost always SME availability; we simply cannot do our jobs without them. Here are some ideas for taking care of your SMEs. Use the functional designs, to-be process diagrams, and test scripts to take a stab at learning objectives, an outline, and draft content before you meet with your SMEs. Set up a Web-based content collaboration site (wikis work great for this). Start a page for each learning topic and add draft learning objectives and content. The SME can then visit the site when they have time and do a structured brain-dump. Find out which meetings your SMEs are attending and get invited those that will likely provide valuable content. That way you learn as your SMEs learn. Provide SMEs with opportunities to report their readiness. Consider using a SME Readiness Assessment to gauge SME readiness and availability to do their job. Then make course corrections, as needed. Give tokens of appreciation; listen for clues so you can give meaningful “gifts.&# One colleague had chocolate covered bacon delivered to her SME based on stories they shared about local food oddities and legends. “The decision to actually send the bacon came when, as we were saying good-bye, Tom [SMEs boss] said, “You guys have got to send Dave — who has a reputation for eating anything, including a doughnut that had been in the company freezer for a year — some of that chocolate covered bacon.” It was a simple, inexpensive gesture that, even if Tom was joking, appeared as an easy win – real low hanging fruit. If the client expresses a wish and you can grant it that easily, why not show that you’ve been listening?&# Check out these posts for more tips and tricks: What Everyone Should Know about Working with Subject Matter Experts by Tom Kuhlmann, Rapid E-Learning Blog and Working with Subject Matter Experts posted in The Learning Circuits Blog. Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: project management , subject matter experts , surveys , system implementation training About Jolene One of my favorite things to do is save the day. Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In my spare time I read, play with my kiddos, and train with the Dashe & Thomson running team. View all posts by Jolene → ← Work as Improv Theater: Teaching the Right-Brained Learner The Freemium Three: Three Free Tools That Will Work Wonders For Your Next Training Project. → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend No comments yet. Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. All Rights Reserved. Visit us at dashe.com

Virtual Boot-Camp: Games and Learning with the U.S. Military.

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Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Virtual Boot-Camp: Games and Learning with the U.S.

My Learning Resolution For The Year (Hint: It's not “to be.

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Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS My Learning Resolution For The Year (Hint: It’s not “to be original&# ) by Jim on January 5, 2011 in eLearning , social learning With the New Year comes new resolutions, and I’ve made an effort (you might even call it a resolution) to have at least one of mine be training related (the others were booked solid). How did this come about, you might wonder? Simple: as we all have, I drove someone home to a place I was unfamiliar with, and realized after dropping him off that I didn’t have the slightest clue how I had got there. So what did this teach me about learning? Nothing new, really, but it reinforced the idea that effective training can only be accomplished by doing , not being told. In this particular scenario, my friend had given me step-by-step directions that I had followed by rote: “turn left at the light,” “get in the left lane up ahead,” etc. In effect, he was driving; I was just executing the commands. Once he had gotten out of the car, I was completely unable to take over his role. This happens far more frequently with “tell-me” eLearning than it ever should. In contrast, the day before I had driven to dinner ( Babani’s Kurdish Restaurant , good stuff) in a part of St. Paul I rarely ever visited. Since I had some time, I intentionally decided to find the route through trial-and-error, starting only with the end address (in essence “doing”). The result, after a few mis-steps, is that today I could get there with my eyes closed (don’t recommend it). So now, I resolve to promote interactive, “do-it” training whenever feasible. Out with being told, in with doing… hurrah! What other good eLearning resolutions are out there? Playing to your audience , perhaps? Collaborative learning? Give the last year some reflection. I’d love to hear your thoughts! Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: elearning , interactive learning , peer-to-peer learning , social learning About Jim Im a Project Manager for Dashe & Thomson, focused on getting the best results for clients whether big (Fortune 500) or small (Fortune 500,000). My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service. When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read. View all posts by Jim → ← The $2 Whiteboard Shows Power of Peer-to-Peer Learning Facebook or Kanye West: Which Pop Icon Has a Future in Enterprise Learning? → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend No comments yet. Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. All Rights Reserved. Visit us at dashe.com

Who's Going to Build the Social Learning Roads?

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Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Who’s Building the Social Learning Roads?

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Addressing On-Demand Learning and Performance Needs #LCBQ | Social.

Dashe & Thomson

What is new, however, is the ratio of on-demand solutions to more traditional training offerings.