Iron Mountain Sentinels: Certified Peer Coaches
MARCH 4, 2014
Iron Mountain shook up traditional, supervisor-led training efforts by certifying employee coaches so employees who do jobs every day can teach their peers. Henry’s team devised a new strategy: instead of supervisors, let credentialed front-line employees teach new hires, and the Sentinel Certified Coach peer training program was born. These coaches would be the guardians of the guiding principles at Iron Mountain.