Growing From Knowledge-Based to Performance-Driven Learning
FEBRUARY 21, 2017
ASSIMILATE: While the “facts” included in the knowledge (such as the features of your new product) are important, the learner must build neuro-relationships between those facts in order to cognitively solve problems or answer customer questions about those new product features. Assessments should go beyond a score, however. Over the last 20 years, I’ve worked closely with hundreds of Learning and Development (L&D) organizations.